Pozuelo del Rey Vacations from $667

Clean and good customer service

For what you go in for (low $, flexible arrival, hostal stay), it was ok. Very convenient to have codes to access keys rather than restriction arrival time check in. They provide an excellent video to support written instructions. The crate-style pods were sized for anyone under 6ft but really hot inside. The mini fan kept shutting off after a minute or 2. It was an aweful attempt to sleeping. Shared kitchen and bathroom facility were fine. You put your luck into whom you're sharing with. We were lucky. What I hated were the dirty sheets. Dark long black hairs (not mine) between the sheets.

This is not a hostel and there is no onsite reception staff. When we arrived to check in there were two other parties who were distraught and had been waiting for check in instructions. Emails said to contact them via WhatsApp but no WhatsApp number was given. Once we called one number and were given the correct WhatsApp number they were slow to respond. Once check in information was given the door to my floor was broken and I couldn’t access. Cleaning staff tried to help. The rooms are fine for the cost and the spaces were clean. When we requested more toilet paper in the shared bathroom it took them a full day and all 3 bathrooms on two floors were without toilet paper for that time. My friend messaged them about this multiple times and they began simply ignoring him. A neighbor was locked out of her room at 5am crying in the hall because her door code was not working and she had to get to the airport. Again, the biggest problem with this place is the lack of staff. They’re making a lot of money I’m sure by having no staff. Cleaning staff were great though and I’m sure they’re doing more than they are paid for.

Cleanness safety and great find