Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Days Inn by Wyndham Provo

2 out of 5
Days Inn by Wyndham Provo
1675 North Freedom Blvd, Provo, UT

Reviews

5.6
Rating 10 - Excellent. 146 out of 1003 reviews" "
Rating 8 - Good. 195 out of 1003 reviews" "
Rating 6 - Okay. 205 out of 1003 reviews" "
Rating 4 - Poor. 196 out of 1003 reviews" "
Rating 2 - Terrible. 261 out of 1003 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Maria

Traveled with family
Disliked: Amenities, property conditions & facilities
Since it’s not letting me share what I didn’t like about it I’ll write it here. The only two reasons I booked this motel were the great location and the price. What I liked about it were the comfortable beds and pillows! Having said that, people need to be aware that the rooms are in need of a renovation and update the mini fridge and microwave!! Our tub kept filling up very fast with every shower!! Ugh!! Breakfast: waffles, 3 sugary cereals, bread, coffee, and juice.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on May 1, 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you appreciated the comfortable beds and pillows and found our location and price appealing. We apologize for any inconvenience you experienced due to the need for renovations and the issues with the tub, mini-fridge, and microwave. Your comments are important to us, and we will address these concerns to ensure a better experience for our guests in the future. We appreciate your patronage and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 Good

Shad

Liked: Cleanliness, staff & service, property conditions & facilities
Fairly clean. Good for the cost.
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 1, 2024
Dear Guest,Thank you for your review. We're glad to hear that you found our hotel fairly clean and a good value for the cost. If there are any areas where we can improve to earn that extra star next time, please don't hesitate to let us know. Your feedback is valuable to us as we strive to provide the best possible service.Sincerely, Hotel Manager

8/10 Good

Natalie

Traveled with family
Nice ataff
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our staff to be pleasant during your stay. We strive to provide exceptional service to all our guests, and your kind words are truly appreciated. We hope to welcome you back soon for another enjoyable experience.Sincerely, Hotel Manager

8/10 Good

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was close to where we needed to be. It was quiet and smoke free. The beds could be softer. There was mold in one corner of the shower ceiling. And the lighting could be better over the bathroom sink.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Tiffany,Thank you for your feedback and rating! We're glad to hear that our hotel's location suited your needs and that you appreciated the quiet, smoke-free environment. We apologize for any issues you encountered with the beds, mold in the shower ceiling, and lighting over the bathroom sink. Your feedback is valuable to us, and we'll use it to make improvements where needed. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future!Sincerely, Peter PatelGeneral Manager

10/10 Excellent

DONG, West Covina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 26, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a satisfactory experience during your stay at our hotel. Your positive rating is greatly appreciated, and we are pleased to have met your expectations. If there are any specific areas where we can improve to make your next visit even more enjoyable, please don't hesitate to let us know.Sincerely, Hotel Manager

6/10 Okay

Linda

Traveled with partner
Liked: Staff & service
Disliked: Amenities
the facility is in need of repair both inside and out.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the condition of our facility. We take your comments seriously and will address any necessary repairs promptly to improve the overall experience for our guests. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely, Hotel Manager

8/10 Good

Rudra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I enjoyed my staying in this property. I have nothing negative to say about this state other than the fact that it is a cheaper hotel with less amenities, but I didn’t mind for a short stay at all.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Guest,Thank you for your review. We're delighted to hear that you enjoyed your stay with us overall. We strive to provide comfortable accommodations at affordable rates. Your feedback regarding our amenities is noted, and we appreciate your understanding. We hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

4/10 Poor

Sajal

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Guest,Thank you for your review. We value your feedback and would appreciate any additional information you can provide regarding your stay with us. Your satisfaction is our top priority, and we're here to address any concerns you may have. Please feel free to reach out to us directly so we can assist you further.Sincerely,Hotel Manager

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is a dump!!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 13, 2024
Dear Guest,We apologize for falling short of your expectations during your stay. Your feedback is important to us, and we take it seriously. We will investigate the issues you encountered and take appropriate measures to address them. Please know that this is not indicative of the standard we strive to uphold. If you would like to discuss your experience further or if there's anything we can do to make amends, please reach out to us directly.Sincerely, Hotel Manager

6/10 Okay

Gretchen

Traveled with family
Beds were rough! Pillows were lumpy. It was not a good nights sleep.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the discomfort you experienced with the beds and pillows during your stay. Your comments are important to us, and we will address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

familia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled of something humid. My asthma started acting up when we entered the room. The gentleman was understanding and said that he would refund us.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the unpleasant smell in the room and for any discomfort it caused, especially with your asthma. We appreciate the understanding of our staff member, but we need to confirm it with the said staff member before. Your feedback is valuable, and we'll ensure that steps are taken to address and prevent such issues in the future to provide a more comfortable stay for our guests. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Betty

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Had trouble with the refrigerator. Microwave not plugged in. Had to pull it out of the cabinet onto the table to use it. Had to park far from our room because of refinishing of parking lot and we are elderly.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the refrigerator and microwave, as well as the parking situation. Your feedback is valuable, and we will address these concerns promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely, Hotel Manager

4/10 Poor

Manuela

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,We're sorry to hear that your experience fell short of expectations. If there's anything specific that we can address or improve upon, please let us know. Your feedback is valuable to us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Angel, Spanish Fork

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Guest,Thank you, Angel, for your excellent rating! We're thrilled to hear that you had a positive experience with us. If you have any further feedback or if there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a good price. I especially like the owners/operators of the property. Nice friendly people.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

4/10 Poor

Karen

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
This stay was awful and I wish I could reverse the decision. The room didn’t look like the photos on Expedia. Where do I even begin? The light outside the room was flickering like an ominous beacon of the experience that was yet to come. Upon entering the room, there was a musty, smell, lingering that I would soon come to find out, was from the bathroom. The bathroom ceiling had black mold spackled in areas, the bathroom door had a large patched hole in it (that I can only imagine was from someone attempting to break, into said door), there was trash underneath the sink area and in between the nightstand of both queen beds, the showerhead was at a very low position and made it difficult to shower with ease, the tub was slow to drain and during said shower, mysterious brown flakes rose with the clogged line. The walls throughout the room had holes, and unfinished patched sections that made me feel like I was in a DIY flipper home. All of the furniture had heavy signs of wear and scratches. Something I found quite comical was that on the bathtub shower wall they decided to use a flat wall doorstopper to cover up a hole inside the tub. The bedside lamp had an especially interesting feature. Every time you would bang the nightstand, the light would flicker on and off because the wiring was damaged. The absolute worst thing about the room was that there was a missing cover plate for the air-conditioning unit. With two small children, this was a huge red flag 1/10 DO NOT STAY HERE
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Guest,Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before.Sincerely,Hotel Manager

4/10 Poor

D.

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is one of the least expensive options. It is close. The shower was recently tiled. Other items are broken (dresser door, missing desk chair, ants on bathroom sink).
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear D.,Thank you for sharing your feedback with us. We're glad to hear that you found our property convenient in terms of location and affordability. However, we apologize for the issues you encountered during your stay, including the broken dresser door, missing desk chair, and ants in the bathroom sink. Please rest assured that we take your comments seriously and will work to address these issues promptly to improve the overall experience for our guests. Your satisfaction is important to us.Sincerely, Peter PatelGeneral Manager

8/10 Good

SHEILA

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,Thank you for rating our hotel 4 out of 5 on Expedia. We appreciate your positive feedback and are glad to hear you had a satisfying experience with us. If there are any areas where we can further improve, please feel free to share your suggestions. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Sincerely, Peter PatelGeneral ManagerDays Inn by Wyndham Provo(801) 375-8600daysinnprovo@gmail.com

10/10 Excellent

stephanie

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jacob

Stayed 5 nights in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had an enjoyable experience during your stay with us. Providing exceptional service and creating memorable moments for our guests are our top priorities, and we're delighted that we succeeded in doing so during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

4/10 Poor

Ericka

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled like musty dirty and gross. Had i had a different place to stay i would have. The so called breakfast wasn't even mkre than dry cereal and some milk. Which i don't drink.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Guest,We apologize for the unpleasant odor you encountered during your stay. Maintaining a clean and fresh environment is of utmost importance to us, and we will address this issue promptly. Additionally, we regret that our breakfast offerings did not meet your expectations. Your feedback is valuable, and we will strive to improve both the cleanliness of our facilities and the variety of our breakfast options. We hope to have the opportunity to better serve you in the future.Sincerely, Peter PatelGeneral ManagerDays Inn by Wyndham Provo(801) 375-8600daysinnprovo@gmail.com

2/10 Terrible

Sheila M

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Holes in walls with tried to patch job, dirt on bathroom floor, even someone's bobby pin, carpet not vacuumed. Would not stay there again or recommend to anyone.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your recent stay with us. It's truly disheartening to hear about the issues you encountered, including the condition of your room and cleanliness standards not being met. Please rest assured that this does not reflect our usual standards, and we take your feedback very seriously. Our housekeeping team will address these issues immediately to ensure they are resolved and do not happen again in the future.Sincerely, Peter PatelGeneral ManagerDays Inn by Wyndham Provo(801) 375-8600daysinnprovo@gmail.com

10/10 Excellent

James

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Guest,Thank you for your outstanding 5-star review! We're delighted to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable stays for our guests is our top priority, and we're thrilled that we succeeded during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Maria del

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of noise from room on top police coming at 3 o’clock in the morning
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Guest,We sincerely apologize for the noise disturbance and the inconvenience caused by the police visit during your stay. Rest assured, we take your feedback seriously and will investigate the matter to prevent similar occurrences in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

4/10 Poor

Joseph

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was lacking. Had waffles and cereal, but no syrup. No juice and no one to fill them back up. Door of room wouldn’t close all the way unless it was slammed. Bed and towels were clean, but that was it.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the shortcomings you experienced during your stay, particularly with the breakfast offerings and the issue with your room door. Your comments are valuable to us, and we will address them with our team to ensure improvements are made in these areas. We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit.Sincerely, Hotel Manager

6/10 Okay

Gerald

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Had no coffee in eating area. Area was very small only 2 tables. Only had waffles (machine) with no syrup and some dry cereal. No milk or juce (containers empty), no clerk available to refill. No coffee, asked clerk earlier, advise that we had to use coffee maker in room. Hotel was old. Should have stayed at a Motel 6. Cancelled second nite.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the lack of coffee and breakfast options. Your comments are important to us, and we will address these issues to improve our service and offerings. We regret that we fell short of your expectations and that you decided to cancel your second night. If there's anything further we can do to assist you, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Lois

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
We're sorry to hear that your experience fell short of your expectations. Your feedback is valuable to us, and we would like to understand more about the issues you encountered during your stay. Please reach out to us directly so we can address your concerns and work towards improving our services. We hope to have the opportunity to better serve you in the future.

4/10 Poor

Terrance

Liked: Staff & service
Disliked: Property conditions & facilities
Poor signage. Room had headboard ripped off the wall. 2 out of 4 pillows lumpy.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 7, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the issues you experienced during your stay, including the poor signage and the condition of your room. This is not reflective of the standard we strive to uphold. We will address these concerns with our team to ensure improvements are made. If you have any further details or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

2/10 Terrible

Megan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible! Find somewhere else to stay! Our first impression of the 3 strangly blinking outdoor lights made it feel creepy. Our room stunk like they had cleaned up dog poo, but the smell lingered. The ironing board was so stained and disgusting I wouldn’t consider using it. The TV at one time was screwed to the dresser and looked as if it could topple over at any minute. Breakfast was supposed to start at 6, but when we came, it wasn’t set up or open. When we rang the bell it took a while for someone to come, then he didn’t let us in out of the cold 30 degree weather, but started grabbing stuff. There was a waffle maker that hadn’t been heated, so we couldn’t use it and a drip pan that hadn’t been cleaned in a long time. We ended up with only bread and jam, cereal, milk, and black coffee as breakfast options. There was a rack for other items that were not set out. The attendant left while we ate, so we couldn’t ask for anything. No soap at the sink or paper towels to dry off and random almost dead plants where you wash.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 1, 2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is deeply concerning, and we appreciate you bringing these matters to our attention. We will address the cleanliness, maintenance, and service concerns immediately to prevent such experiences in the future. Your experience falls short of our standards, and we are committed to making improvements. If you have any further concerns or if there's anything we can do to rectify the situation, please feel free to reach out directly.Sincerely, Hotel Manager

4/10 Poor

Lee

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ick.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. We value your feedback, and if there are specific concerns you'd like to share, please let us know so we can address them. Your satisfaction is important to us, and we hope to have the opportunity to improve your perception in the future.Sincerely, Hotel Manager

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Bed bugs are at this location. They did not refund a single day.
Stayed 6 nights in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Guest,We apologize for the inconvenience caused by bed bugs during your stay. We take this matter seriously and are actively addressing it. We regret not refunding the affected day and will review our policies. Your feedback is invaluable, and we hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager

4/10 Poor

McKenzi

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it
The property was in a scary, poorly lit area. The outside had flickering light bulbs. The room was dirty with a broken sink and a broken sink. And the free breakfast had no variety...just waffles and toast.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Guest,We sincerely apologize for the issues you encountered during your stay. We are addressing concerns related to location safety, lighting, room cleanliness, and breakfast variety. Your feedback is invaluable, and we are committed to improving our services. We hope to welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Lenny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They didn’t tell me there was a deposit that I had
I need a refund
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Guest,We apologize for any inconvenience regarding the undisclosed deposit. We understand your concern and will investigate the communication lapse. Please contact our customer service for immediate assistance with the refund process. We appreciate your understanding and strive to resolve this matter promptly.Sincerely, Hotel Manager

4/10 Poor

Wilfredo

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down hotel. Close enough to restaurants and the town but you can tell cleaning sheets is not a top priority. The bed cover are disgusting. Bring your own. Checking in was smooth, good customer service.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Guest,Thank you for sharing your feedback following your recent stay. We appreciate your honest review. We're pleased to hear that your check-in experience was smooth and that you found our proximity to restaurants and the town convenient. However, we sincerely apologize for the concerns you raised about the condition of the bed covers. Please rest assured that we take your comments seriously, and our housekeeping team will address this matter promptly to ensure a higher standard of cleanliness moving forward. We value your input and hope to have the opportunity to improve your overall impression on a future visit.Sincerely, Hotel Manager

2/10 Terrible

Stela

Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Guest,We're sorry to hear about your experience, and we appreciate your feedback. If you could provide more details about the issues you encountered during your stay, it would help us address and improve those aspects. Please feel free to reach out directly, and we would like the opportunity to better understand and address your concerns.Sincerely, Hotel Manager

2/10 Terrible

Stela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 13, 2024
Dear Guest,We're sorry to see that your experience fell short of expectations, and we apologize for any dissatisfaction. We would like to learn more about your specific concerns and address them promptly. If you could provide additional details or contact us directly, we would appreciate the opportunity to understand and resolve any issues you may have encountered during your stay.Your feedback is valuable, and we are committed to ensuring a better experience for our guests.Sincerely, Hotel Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff, mediocre accommodations
The people working at this Days Inn are super friendly and accommodating. We had what we needed during our stay. That being said I likely will not stay here again as the property is very worn, not well kept or cleaned (our towels were stained), not very comfortable, and breakfast was extremely limited with no fruits or proteins. The cost is budget friendly and if you just need a place to pop in this will probably work for you
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 12, 2024
Dear Guest,We appreciate your feedback on your recent stay with us. It's heartening to hear that our staff's friendliness and helpfulness made a positive impression on you. But, we sincerely apologize for any shortcomings in the accommodations, cleanliness, and breakfast offerings. Your comments are valuable, and we are actively addressing these issues to enhance the overall guest experience. Thank you for bringing these concerns to our attention. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Josseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Guest,Thank you for the perfect score! We're delighted to hear that you had a 10 out of 10 experience during your stay. If there are specific aspects of your visit that stood out and contributed to this excellent rating, we would love to hear more about them. We appreciate your feedback and look forward to the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Ana laura

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Guest,We appreciate your feedback, and we're sorry to learn that your experience fell below your expectations. We would like to understand more about the specific issues you encountered during your stay. If you could provide additional details, it would assist us in addressing and improving upon those concerns. We value your input and hope to have the opportunity to make amends and offer you a more satisfactory experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Teejay

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was awesome
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Guest,Thank you for taking the time to share your positive experience. We are thrilled to hear that you found our manager to be awesome. Your kind words are truly appreciated, and we look forward to providing you with excellent service during your future stays.Sincerely, Hotel Manager

10/10 Excellent

Katrina N.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Katrina N,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Clark, Idaho Falls

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Two minutes in our room we had to disconnect the fridge and alarm clock, both making horrible noises. Bathroom fan sounds like a 747 jet taking off. Curtains covering window where the public walks by won't compleo
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Guest,We sincerely apologize for the inconveniences you experienced during your stay. It's disheartening to hear about the issues with the fridge, alarm clock, and bathroom fan, as well as the concern with the curtains. Your feedback is invaluable, and we assure you that we will address these issues promptly to enhance the overall guest experience. Thank you for bringing these matters to our attention, and we appreciate your understanding.Sincerely, Hotel Manager

6/10 Okay

Cameron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty unclean no tv
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 22, 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the cleanliness issues you experienced. Please know that we take your concerns seriously, and we will address them promptly. Regarding the TV concern, we regret that it impacted your stay, and we will investigate the matter to ensure future improvements. We value your input and hope to have the opportunity to welcome you back and provide an enhanced experience.Sincerely, Hotel Manager

4/10 Poor

Dustin

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Guest,We appreciate your feedback, and we are sorry to hear that your experience at our hotel fell short of expectations, resulting in a rating of 4 out of 10 on Hotels.com. We sincerely apologize for any inconvenience or dissatisfaction you may have encountered during your stay. Your comments are important to us, and we would like to learn more about the specific issues you faced to address them promptly. Our aim is to provide a positive and enjoyable experience for all our guests, and we regret that we did not meet this goal during your visit. Sincerely, Hotel Manager

8/10 Good

Frederick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
They did not have breakfast
Stayed 7 nights in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Dear Guest,Thank you for sharing your feedback with us. We appreciate your positive rating, and we apologize for any inconvenience regarding the breakfast availability. We understand the importance of this amenity, and we will review and address the issue to ensure a more consistent experience for our guests. We hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from Hotel Manager on Dec 18, 2023
Dear Guest, Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

10/10 Excellent

Nasir, Stockton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean and well kept property.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Dec 11, 2023
Dear Nasir,Thank you for the 5 out of 5 rating! We're thrilled to know that you found our property safe, clean, and well-kept. Your positive feedback is greatly appreciated, and we hope to continue providing you with a wonderful experience in the future. We look forward to welcoming you back!Sincerely, Hotel Manager

2/10 Terrible

STEPHEN

Traveled with family
Poor quality furnishings, bugs on the floor of the bathroom and no breakfast, not even coffee
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 10, 2023
Dear STEPHEN,We sincerely apologize for the quality of furnishings, cleanliness issues, and the absence of breakfast amenities during your stay. Your experience is not reflective of our usual standards, and we take your feedback seriously. However, please note that we have a vigorous pest control program and make sure that there are no bugs or any other pests in our rooms. We will address these concerns promptly to ensure a more comfortable and pleasant stay for our guests.Sincerely, Hotel Manager