Lobby
Check availability

Reviews of Ramada by Wyndham Provo

2.5 out of 5
Ramada by Wyndham Provo
1460 S University Ave, Provo, UT

Reviews

7.4

Good

Rating 10 - Excellent. 395 out of 1114 reviews" "
Rating 8 - Good. 312 out of 1114 reviews" "
Rating 6 - Okay. 180 out of 1114 reviews" "
Rating 4 - Poor. 129 out of 1114 reviews" "
Rating 2 - Terrible. 98 out of 1114 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

anmarie

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
across the hall the people left their big dogs while they went out for the evening. the dogs barked till 1:00 in the morning. I complained many times. They said that they could do anything and that I would get a discount for my troubles. I have not received a discount of any kind for the trouble. I paid good money and I got a big headache.
Stayed 2 nights in May 2024

8/10 Good

Hannah

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
The room was clean but the furniture was ripped - both the chair and the bed skirt. It's overall a bit rundown but we like the restaurant in the building. No need to get in the car again. The breakfast is good. None of the outside doors worked as they should and were mostly propped open.
Stayed 1 night in May 2024

8/10 Good

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older property in need of renovation, but good for the price. Clean and no bugs. That’s what matters to me.

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Shelley

Traveled with family
Liked: Staff & service
Overall a good value, a comfortable bed, decent enough breakfast, and the front desk staff were very friendly & efficient. But definitely a few areas that could be improved. The good: Quick welcoming professional service at the front desk every time The breakfast staff were also very kind, and efficient in refreshing the breakfast foods Beds were very comfortable Shower was hot & water pressure was very good Fridge & microwave came in handy WiFi worked well The “ok”: Hotel is definitely old & worn down - room needs new paint, lighting, furnishings, etc Right next to the freeway so there is some highway noise through the night Pet friendly so just beware if you are allergic, or sensitive to some occasional barking Breakfast seating is very limited, & food options are limited/not varied. In the 3 mornings we ate there it was: scrambled eggs, pork sausage patties, one waffle maker, yogurts, muffins, toast, dry cereal, oranges & green apples. The not good: No elevators, and the stairs are somewhat narrow, with railing only on one side…it was a difficult to manage with luggage One morning there was a dog with the staff in an employee room connected to the breakfast area. Staff were observed moving directly between that room & the room they brought the food out from, which could give opportunity for tracking pet dander between. Some of the more detailed corners in the room and bathroom were not cleaned well (dusty, stray hair, crumbs behind the trash can)
Stayed 3 nights in May 2024

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick overnight while travelling.
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley, El Paso

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Ramada by Wyndham. Thank you.
Stayed 1 night in Apr 2024

8/10 Good

Carol

Traveled with group
Liked: Staff & service
There were dogs in the rooms that were barking late at night and early in the morning. We felt very uncomfortable there. We also had a hard time finding places to plug in our cell phones to recharge them.
Stayed 2 nights in May 2024

6/10 Okay

Pamela

Traveled with family
Liked: Cleanliness
We were just passing through so it was fine. The room was clean. Breakfast was adequate but the coffee was terrible, sad 😢
Stayed 1 night in Apr 2024

6/10 Okay

Tom

Stayed 1 night in Apr 2024

2/10 Terrible

Derek

Disliked: Staff & service, amenities
Nothing
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth, Laramie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
for an older hotel, the Ramada was very clean with nice amenities. The breakfast was decent.
Stayed 2 nights in Apr 2024

10/10 Excellent

matthew

Liked: Cleanliness
Room was nice and clean. Had some problems during check-in, not sure if they are really solved, had to pay twice. Also, ran out of continental breakfast items a full hour before it was dobe
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Donald, Avon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was friendly and efficient, rooms were clean.
Stayed 1 night in Apr 2024

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the freeway easy on off
Stayed 1 night in Apr 2024

6/10 Okay

Dawn

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Our room was labeled non smoking but had a string smell of smoke, things were generally worn and spoke of an aged property that could use some extra TLC. The front desk guy was very friendly and moved our room assignments so we could at least be on the same floor with our sons, originally we were in two different floors. The vents in the bathrooms allowed lighting from the neighbors and very little privacy. The sheets were cheap and pilled and the towels were like sandpaper. The continental breakfast was good and the location was very convenient with a brand new Target within walking distance.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

6/10 Okay

Melissa

Traveled with family
Disliked: Staff & service, property conditions & facilities
The facility was very old and outdated, but it was clean. Toilet seat wouldn't stay up for the guys.
Stayed 2 nights in Apr 2024

2/10 Terrible

Judith

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst costumer service and hotel I’ve ever stayed at in my lifetime. Two nights stay was terrible with regards to the door keys that don’t work . First night keys don’t work so I couldn’t open my room , we have to walk back and forth to the front desk (which is far) , they reprogrammed the keys but still didn’t work. They finally changed my room . We went out for dinner and voila ! We were locked out again both from outside the building and our room . We had to walk to the front desk again to have it fixed. Second day it worked in the morning but afternoon I was going out for a graduation but left my glasses , returned in 1 minute , of course I was locked out again . Walked back and forth to the front desk . The lady finally walked back with me the second time to open the door for me. Frustrating ! The facility is old and smelly . We found dirty socks in the room from maybe previous occupant . I would have changed hotel same night if only I could refund . Come check out time , I was getting my receipt , they refused to give me saying I booked 3rd party. I have been booking through 3rd party 10 yrs now traveling the world , never had a single issue getting a receipt. But this particular hotel Ramada in Provo , adamantly refused to give me my receipt even though I paid in property , swiped my card in front of their face . What’s the deal ??? Will never ever stay there again !
Stayed 2 nights in Apr 2024

8/10 Good

Gregory, Rancho Santa Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Was as advertised. Pretty good breakfast offering too.
Stayed 1 night in Apr 2024

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fabulous!!! My room waa clean and well stoked with linen. The restaurant connected to the hotel was esthetically perfect for the ambiance of the hotel and the area.
Stayed 3 nights in Apr 2024

4/10 Poor

Mary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Didn’t realize there was no elevator and our room was on the second floor. When I asked if we could get a ground floor room the check in clerk said it was completely booked. It was only 15 minutes into the check in time. My husband and I are in our 70s and I was a bit upset we couldn’t be helped. She basically told me I could cancel the reservation and go somewhere else. I was very tempted to but wouldn’t be able to get refunded without considerable effort and this was the first stop on an extended trip. The room itself was comfortable but I felt it would have been nice to know there was no elevator.
Stayed 1 night in Apr 2024

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant
Stayed 1 night in Apr 2024

6/10 Okay

Matt

Liked: Property conditions & facilities
Disliked: Staff & service
Clean nice and affordable but house keeping cane in at 8:30 am when I checked in at midnight and check out was noon.
Stayed 1 night in Apr 2024

8/10 Good

Ron

Liked: Cleanliness, staff & service
It was nice for the price and location.
Stayed 1 night in Apr 2024

10/10 Excellent

Radu, Oviedo

Stayed 1 night in Apr 2024

8/10 Good

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, the room was fine. I did use the workout room and it was very small, so small that it heated up quickly. Fortunately there was no one else working out when I was, otherwise it would not have been good.
Stayed 1 night in Apr 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
I like the resteraunt on the property.
Stayed 1 night in Apr 2024

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The key cards don't work. Went to the front office four times before someone finally came and helped. By that time two other people were trying to get into their rooms as well and the cards wouldn't work.
Stayed 1 night in Apr 2024

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to highway access.Good breakfast options
Stayed 1 night in Apr 2024

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Loved that you didn’t raise the prices on Thursday to weekend rates. Good place. Keep it up.
Stayed 1 night in Apr 2024

10/10 Excellent

Raynee

Stayed 2 nights in Apr 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Lilla

Stayed 1 night in Apr 2024

4/10 Poor

Fred

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor maintenance. Lights burned out, electrical outlet cover broken and laying on the floor, cracked sink, seems like it needs a major upgrade. Not typical of Wyndom properties we have stayed in.
Stayed 1 night in Apr 2024

6/10 Okay

Berry

Liked: Cleanliness, staff & service, property conditions & facilities
Clesn, very noce breakfast
Stayed 1 night in Apr 2024

8/10 Good

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
We did not have any problems with check-in. Our first room we got. We had 2 maintenance issues. One of the window drapes was torn. And the toilet was not working. We did raise this issue with a staff member. The staff member assigned us to another room, this room their was no problems with our stay. Breakfast was also very nice! A good selection of breakfast items.
Stayed 3 nights in Apr 2024

10/10 Excellent

Barbara

Traveled with partner
Gabby was great, she is great at customer service
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Would have appreciated a bit more variety at breakfast but overall good.
Stayed 1 night in Apr 2024

8/10 Good

Jilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited stations, outdated, not super clean.
Stayed 1 night in Apr 2024

6/10 Okay

Kimberley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff was nice. I’m the morning I had to ask for a blow dryer and was not able to get one. Clerk not very pleasant. Won’t stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to walk dog
Stayed 1 night in Mar 2024

4/10 Poor

Kaye

Liked: Cleanliness
I didn't get the room/bed I reserved
Stayed 1 night in Mar 2024

10/10 Excellent

William F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

4/10 Poor

Erik

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are pretty sub par, staff was fine
Stayed 4 nights in Mar 2024

6/10 Okay

Tammy

Stayed 1 night in Mar 2024

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service
The room curtains need a little work and the shower head and hose could do with replacing. Everything else was good!
Stayed 1 night in Mar 2024

4/10 Poor

john

Disliked: Property conditions & facilities
old, and tired building. gym closet was sad
Stayed 4 nights in Mar 2024