Ratings based on 646 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from New York
Amazing Resort, Close to the Beach!
Posted Jun 13, 2017This Resort was just amazing! Very family friendly and relaxing. The staff is great and the food is to die for! Definitely will go back some time in the future.
Comment from Hotel Management
Jun 21, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Rita,
It is a great pleasure for us to learn that you have fully enjoyed your stay at our Resort and you appreciated the professionalism of our team members. We are aware that it is only because of them we are able to achieve our goal- the continuous improvement of our services. We are very proud to have received your excellent comments regarding our staff. .
We hope to see you very soon.
Our Best Regards,
Recommended
for Everyoneby A verified traveler
Everything was nice We had great time
Posted Jun 6, 2017Food was good
Service good
Frendly staff
Clean and nice
Comment from Hotel Management
Jun 7, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest,
Thank you very much for your comments, we are glad to know that you had a great time with us. We really appreciate your opinion about the food and frendly staff.
We hope welcome you again in our hotel: the best hotel of Dominican Republic.
Our best wishes,
by A verified traveler
This resort is only okay, nothing more!
Posted Jun 6, 2017
Cons: Yes, the food.
Location: There's nothing nearby, unless you join a day-tour which will cost you!
My boyfriend and I stayed at this resort for 4 nights/5 days, here are my observation:
(1) The food was terrible- everyday almost the same fare they were either salty (fish, shrimp, etc), over-cooked (veal and salmon at Le Gourmet and El Piscador); or under-cooked (rice, beans, etc). (2) Most of the service staff don't speak English when majority of their guests are either from the USA or UK, difficult to communicate with them; otherwise, they were mostly friendly(3)The beach looks muddy, not clear (4) No proper security in place - the people from UK (party of 10) told us that there was a robbery (cell phone stolen, etc)while we were there - the resort would allow local people to use the facilities, I'm not saying they are the the only culprits but I noticed young people walking around the pool and they could have very easily picked the things left on the chairs while the guests were in the pool (5) Swimming pool not clean - my bathing suit turned in to a different color (I used them before on vacation at a different resort and had no problem with discoloration (6) The towels in our room had seen better days, they needed bleaching for sure (7) There are people at the resort who sell you travel vacation package (they forced to accommodate them and listen to their sales pitch, we spent almost 2 hours listening to their dubious marketing, they threw in some personal stuff to make you feel sorry for the sales representative (having 3 children to feed with very low pay, etc) and w
Comment from Hotel Management
Jun 21, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest,
We would like to acknowledge that we have received your note published on Expedia and we deeply regret the situation you brought to our attention. The management and staff would like to extend our sincerest apologies for all the inconveniences.
We sincerely hope that this issue does not tarnish your perception of us and we will be more than happy if you give us the opportunity to host you in our resort in the near future.
Kindest Regards,
Recommended
for Everyoneby A verified traveler
Posted Jun 5, 2017
Cons: Servers in the lobby should smile and talk more.
It was wonderful! Kevin the bartender in the lobby was extremely professional and always makes you feel welcomed.
Comment from Hotel Management
Jun 7, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest,
Thank you for all your comments, we appreciate it, we are happy you could enjoy all our services.
Thank you for choosing the best hotel in Dominican Republic, we're glad you could have a wonderful with us, and so we hope to welcome you again.
Our best regards,
by A verified traveler from USA
Nice hotel near a dirty beach.
Posted Jun 1, 2017The beach is very bad, dirty, the water is opaque almost all year. I do not recommend this hotel for those that like swing and snorkeling in clean and clear sea wathers.
Also, if you rent a car, do not include additional insurance in your Expedia contract. It is NOT valid in Rep.Dominicana and you will ended paying 4 or 5 times more at the renta car counter to have the full coverage that is supposed you buyed in your Expedia package.
Comment from Hotel Management
Jun 7, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest,
Thanks for sharing your experience; we're glad you have spent a nice time with us and that you enjoyed our services. We also want to apologize for any inconvenience that may have occurred by the appearance of the beach. Despite this, our beach has been honors fifth time the audit of the International Blue Flag certification 2016-2017, which indicates that it is suitable for full use, and to make the most of a holiday.
Thank you very much for choosing Bahia Principe Hotels & Resort as a holiday destination and we hope to see you again in the near future.
Best wishes,
Recommended
for Everyoneby A verified traveler from G
Beautiful safe hotel. Feels like home.
Posted May 31, 2017I loved all of the staff, they were very good to us in our stay. The gentlemen who walk around to hype the customers also do a great job. Food is deilicous and fresh. Loved it!
Comment from Hotel Management
Jun 9, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Jesi,
It is a great pleasure for us to learn that you have fully enjoyed your stay at our Resort and you appreciated the professionalism of our staff. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests
In the name of our General Manager and staff, we would like to thank you for vacationing with us, we hope to see you very soon in our property.
Warmest Regards,
Recommended
for Everyoneby A verified traveler
Very beautiful hotel staff was fantastic
Posted May 29, 2017Only a few concerns: 1) food was just ok, you can eat it but nothing to write home about. 2) dinner dress code even for the buffet, we were on vacation, you shouldn't have to dress up for a buffet. There was a buger bar but it didn't open till 10:30pm. I wish it was open at 7 pm.
Best parts. 1) pool was huge and had a great pool bar. 2) staff was out of this world nice. 3) the entire property wa beautiful 4) shopping in the complex was great 7-8 different stores for stuff and trinkets to take home
Comment from Hotel Management
Jun 2, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest,
Thank you so much for your kind review regarding with our service. We are very concern to learn that our performance in that sense did not reach your expectations and we would like to apology for any inconvenience that this situation may cause you. However we appreciate your congratulations regarding our pool, food and we hope to have the pleasure again to host you in the future.
With our best wishes,
Recommended
for Everyoneby A verified traveler from new york, NY
lots of activities
Posted May 23, 2017Great hotel for the price. Cons are the buffet food and the not so clean/inviting beach water but the resort is huge and away from the towns which can be sketchy. I recommend going with lots of people. You will have lots of fun that way. We did!
Comment from Hotel Management
May 24, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest,
First of all hope you had a nice trip back home and we are very grateful that you took the time to share your experience with us. Our guest’s feedback always helps us to improve and improve our service.
We hope to host you in the near future.
Kind Regards
Recommended
for Familiesby A verified traveler from BROOKLYN, NY
NICE RESORT ON A BUDGET
Posted May 21, 2017
Pros: FRIENDLY STAFF, CLEAN ROOM.
Cons: THE CLUBHOUSE-GET WORKING A/C AND BETTER TOWELS!
NO EARLY CHECK-INS! MADE US WAIT UNTIL 3PM. ROOM IN A/C NOT THAT COLD-STOPPED WORKING ONE NIGHT, TOOK 3 HOURS TO REPAIR. FOOD WAS GOOD, BUT PRESENTATION WAS BEAUTIFUL AND VERY CLEAN! EMPLOYEES ARE VERY FRIENDLY. POOL AND BEACH AREAS ARE CLEAN. MAJOR COMPLAINT WAS THE CLUB HOUSE USED FOR GUESTS WHO HAVE LATE FLIGHT DEPARTURES. IT HAD NO WORKING A/C AND THE TOWELS WERE HORRIBLE-THEY WERE VERY THIN, WORN OUT, AND EVEN SMELLED LIKE MILDEW. THEY DID ALLOW ME TO CHECKOUT AT 1PM, BUT THERE IS ROOM FOR IMPROVEMENT.
Comment from Hotel Management
Jun 2, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest,
First of all, we would like to express our concerns about the inconvenience you have faced during your stay, however we can assure that we will be give the matter the proper attention and corrective measures are going to be taken in order to avoid these situations from reoccurring; also and we really appreciate your recommendations you have done to our operation.
Furthermore we would like to express our gratitude for your positive remarks and sharing with us that this was a nice Resort.
Thank you again and we look forward to host you in our property in the near future.
Kindest Rgards,
Recommended
for Everyoneby A verified traveler
Everything was excellent!
Posted May 17, 2017Very friendly staff, the amenities and restaurants exquisite. We will be back!
Comment from Hotel Management
May 19, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest,
Thank you for your beautiful comments, we're really happy that you could have a great time with us. It's a pleasure to have guest like you in our hotel, thank you for choosing us to spend your vacations.
We would be honored to welcome you again in our hotel: the best hotel of Dominican Republic.
Our best wishes,