Ratings based on 590 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
by A verified traveler from C
Posted Sep 19, 2016
Pretty good hotel. Only bad thing was the band. 😟
by A verified traveler from hernandez
Bad experience
Posted Sep 16, 2016Hotel no electricity, no water,got sick, couldn't go to my last tour and did not got reemburse,Expedia representative didn't care on working with us. Room w smell with pesteside,I complained and the move us to another room.that was my experience at this place.p
by A verified traveler from Barcelona
Correcto...pero nada mas !!!
Posted Sep 9, 2016Tenia grandes expectativas en esta cadena como una de las Top. Despues de mi estancia, toda correcta, sin duda, pienso que por las circunstancias q sean, es un hotel como otro mas de los muchos hoteles tipo resort q hay en la isla. Mis esoectativas totalmente a nivel 0
Comment from Hotel Management
Sep 14, 2016 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Querido Rubio,
Lamentamos profundamente habernos enterado que no cumplimos con sus expectativas ya que no estuvo satisfecho con nuestro servicio. Estaríamos encantados de que nos hubiera comunicado sus inconvenientes durante su estancia para haber tenido la oportunidad de atenderle y ofrecerle la estancia memorable que usted esperaba. Asegúrese de que sus comentarios serán enviados a nuestra gerencia.
Muchas gracias para vacacionar con nosotros y esperamos que pueda darnos la oportunidad de recibirlo en un futuro próximo.
Saludos Especiales,
by A verified traveler
I love it. Excellent from A to Z
Posted Sep 5, 2016
Pros: Location, pool, beach, food, beautiful.
Cons: It is great I do not change anything
Location: I took a tour to the island of saona. However I found too short the stay. The food was terrible.
I do not have any complain. Everything was perfect.
Comment from Hotel Management
Sep 14, 2016 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest,
We are grateful to learn through your review about the experiences you have had during your stay in our resort. It is thrilling to hear that we have played such an integral role to provide a memorable vacation for you.
It was an honor to be able to serve you and we hope that you will not hesitate to return in the near future.
Our Best Wishes,
by A verified traveler from Caracas, Venezuela
Nice hotel
Posted Sep 1, 2016
Pros: Friendly staff, the room, the buffet.
Cons: Increasing the free WiFi time and access zones.
Location: No experience at all on this theme.
Even if I stayed there for working at a nearby industry, not on vacation, I enjoyed the facilities, the food and the superb attention of the staff during the time I spent in the hotel.
Comment from Hotel Management
Sep 14, 2016 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Mr. German,
Our ultimate goal is to fulfill our guests’ expectations, we are feeling proud to learn that in your case, we were able to provide you a good time. We appreciate as well your observations to our operation that will be taken seriously in to consideration.
Best Regards,
by A verified traveler
Got Lice
Posted Aug 30, 2016I am not very demanding person, but the hotel is nice but somethings needs a lot of improvement.
AC-could not be regulated in the room, so if we kept on we would be freezing by 2 am
Food- not typical, beautiful presentation but very blend taste. Not many options as well, felt like everyday was the same food and I after the 5th day, I was glad I was leaving on day 7- and I'm not that picky with food.
Lice- in the sixth day in the hotel I found live on my kids hair as well as mine. The staff said I could have gotten from anyone, and nobody offered me help to get a shampoo to kill the parasites. When I asked for help, they took three hours to bring me a comb (which should be there already) and they said I had to go to the town for the pharmacy with a cab that would charge me US$35. They were not concern whatsoever with an infestation in their premises. On the flip side, the staff from the kitchen were very helpful in getting me vinager and butter for immediate treatment.
Beach- was not clear water, but it was calm and not rocky as we encounter on the other beaches
No mosquitos- big plus, we have been to several places on the Caribbean were I can't stand to go back because of the amount of bittes I got.
Children facilities- playroom- inexistent
Staff in general was very friendly
Location was great: we got several places in only 7 days, since we rented a car and everything was close.
I will definitely go back to the country, not to that particular resort.
Comment from Hotel Management
Sep 14, 2016 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Paula,
We cannot tell you how deeply we regret were not able to reach your expectations during your stay with us. We have been taken very good note about all your comments mentioned in your review to address them to our relevant department heads to take the corrective measures regarding those situations.
We sincerely regret that you were not completely satisfied with our performance and we hope you could give us another opportunity to recover your trust on us. Looking forward to host you again and to have the opportunity to make you enjoy the best vacation in the Caribbean.
Our Best Wishes,
by A verified traveler from FL
Nice but
Posted Aug 28, 2016Nice facilities and beautiful grounds but the service staff needs training to provide a consistent pleasant service. Especially bar tenders and restaurant servers. Lobby only wifi of 1 HR/ day it's terrible and you can never connect unless you ask reception for help. Never mind that wifi should be included with room price by just charging a few dollars more per night instead of proving only the option of very expensive wifi programs. We are in 21st century and this resort is not. The bedrooms we got had been recently repainted and the paint odors were still lingering, not nice. Did not replenish shower gels and other toiletries as they were consumed, did not have diet soda in bedroom refrigerator and although upon request we got some the first night, it was not restock. Also turning off the whole of reception/lounge area at 11:00 pm was very uninviting and force guest to either go to disco or to their rooms. Smoking allowed in all public areas except disco it's terri le for the majority of people that don't smoke. They should have designated smoking areas.
Food was very good and rooms are spacious. Spa experience was great and facilities beautiful. Great gardens and landscaping.
Comment from Hotel Management
Aug 31, 2016 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Ada,
We cannot tell you how deeply we regret were not able to reach your expectations during your stay with us. We have been taken very good note about all your comments mentioned in your review to address them to our relevant department heads to take the corrective measures regarding those situations.
We sincerely regret that you were not completely satisfied with our performance and we hope you could give us another opportunity to recover your trust on us. Looking forward to host you again and to have the opportunity to make you enjoy the best vacation in the Caribbean.
Best Regards,
by A verified traveler
almost perfect
Posted Aug 22, 2016The only part is the beach, not as nice as other, but water is calm and relaxing
Comment from Hotel Management
Aug 28, 2016 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest,
Thanks for sharing your experience; we're glad you have spent a nice time with us and that you enjoyed our services. We also want to apologize for any inconvenience that may have occurred by the appearance of the beach. Despite this, our beach has been honors fourth time the audit of the International Blue Flag certification 2016-2017, which indicates that it is suitable for full use, and to make the most of a holiday.
Thank you very much for choosing Bahia Principe Hotels & Resort as a holiday destination and we hope to see you again in the near future.
Best wishes,
by A verified traveler
Grounds we're kept up nicely. Staff was also nice.
Posted Aug 16, 2016Rooms need to get renovated especially the bath rooms had black mold.
Comment from Hotel Management
Aug 24, 2016 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest,
Your opinions are very important to improve the service of our hotel, it was a pleasure having had you as part of our guests.
We hope to see you in a near future
Best Regards,
by A verified traveler from R. NewYork N. Y.
expeiencia inolvidable
Posted Aug 15, 2016El hotel es precioso la la piscina fabulosa divertidisimo no hay un momento del dia que no tengan actividades ellos se aseguran de que pases las mejores vacasiones de tu vida y te hacen sentir como una Reyna con todas las atenciones desde el equipo de animation Genesis, Roberto.. y todos los demas. Los muchachos del buffet Yeremy, Juan y todos todos todooos..... son super carismaticos... OMG. regresare pronto no puedo esperar los extrano a todos....
Comment from Hotel Management
Aug 26, 2016 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Querida Elizabeth,
Gracias por tomar parte de su valioso tiempo para compartir su experiencia, fue todo un honor haberle tenido como parte de nuestros huéspedes. Nos deleita leer tan lindos comentarios, y a la vez nos alegramos muchísimo de que haya disfrutado sus vacaciones al máximo, tanto de nuestras instalaciones y servicios, como de nuestros empleados.
Nuestros mejores deseos,