Posted Aug 30, 2016
I am not very demanding person, but the hotel is nice but somethings needs a lot of improvement.
AC-could not be regulated in the room, so if we kept on we would be freezing by 2 am
Food- not typical, beautiful presentation but very blend taste. Not many options as well, felt like everyday was the same food and I after the 5th day, I was glad I was leaving on day 7- and I'm not that picky with food.
Lice- in the sixth day in the hotel I found live on my kids hair as well as mine. The staff said I could have gotten from anyone, and nobody offered me help to get a shampoo to kill the parasites. When I asked for help, they took three hours to bring me a comb (which should be there already) and they said I had to go to the town for the pharmacy with a cab that would charge me US$35. They were not concern whatsoever with an infestation in their premises. On the flip side, the staff from the kitchen were very helpful in getting me vinager and butter for immediate treatment.
Beach- was not clear water, but it was calm and not rocky as we encounter on the other beaches
No mosquitos- big plus, we have been to several places on the Caribbean were I can't stand to go back because of the amount of bittes I got.
Children facilities- playroom- inexistent
Staff in general was very friendly
Location was great: we got several places in only 7 days, since we rented a car and everything was close.
I will definitely go back to the country, not to that particular resort.
Comment from Hotel Management
Sep 14, 2016 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
We cannot tell you how deeply we regret were not able to reach your expectations during your stay with us. We have been taken very good note about all your comments mentioned in your review to address them to our relevant department heads to take the corrective measures regarding those situations.
We sincerely regret that you were not completely satisfied with our performance and we hope you could give us another opportunity to recover your trust on us. Looking forward to host you again and to have the opportunity to make you enjoy the best vacation in the Caribbean.
Our Best Wishes,