Dear Jhon,Our guests’ opinions are important, since they help us improve our services. However, it is disappointing to read your evaluation.Thank you very much for staying with us.Nevertheless, we will take note of your ratings.We would like to have the opportunity to welcome you again.Best Regards,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Valentina,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Dianne,We are truly saddened to read that despite our best efforts, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Jasmine,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Jazmine,It is wonderful to learn you had a fantastic time with us.Your kind remarks are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We are very much looking forward to having you again in our hotel for another amazing experience.Loving Regards, Jazmine!Hotel Riu Palace MacaoOnline Reputation Manager

Apreciado Felix Juan Iglesias,Gracias por su comentario.Lamentamos que se haya marchado con esas sensaciones de nuestras instalaciones.Es una lástima que no haya disfrutado del ambiente en nuestras instalaciones, y nos gustaría comentarle que en nuestra página web encontrará la amplia y variada gama de hoteles de los que disponemos y, la información correspondiente a cada uno de ellos. Estamos convencidos de que encontrará el que más se adapte a sus necesidades.Ojalá vuelva a brindarnos una oportunidad de recibirle en alguna de nuestras instalaciones y, podamos así ofrecerle, el maravilloso servicio y la estancia 100% satisfactorios, que acostumbramos a brindar.Cordialmente, Hotel Riu Palace MacaoOnline Reputation Manager

Dear Glenitta,Thank you for your great review and for spending time with us at the Hotel Riu Palace Macao.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace MacaoOnline Reputation Manager

Dear Donna Kathryn,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Pina,Thank you very much for your review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Yamila,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace MacaoOnline Reputation Manager

Dear Adrian,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

Dear john o,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Tiffany,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Jessica,Thank you very much for your kind remarks and wonderful evaluation.It is very rewarding to learn that you enjoyed your stay.We will continue to improve our hotel and services, in order to provide our guests with the best experience.Thank you for choosing us!We hope you visit us again soon, Jessica.Kindest Greetings,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Camille,Thank you very much for taking the time to leave your fantastic review!We are thrilled to learn you enjoyed it and it is rewarding to read you found it to be just right for your well-deserved holiday.We will pass on your ratings to our beautiful staff.We cannot wait to host you again.Kindest Regards,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Nieakeya,Thank you for your great review and for spending time with us at the Hotel Riu Palace Macao.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace MacaoOnline Reputation Manager

Dear Leepearlshisha,Thank you so much for taking the time to write a review. It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu Palace MacaoOnline Reputation Manager

Dear Monica,Thank you for evaluating your stay with us. We are truly disappointed to learn that we did not live up to the standards you expected from us, as we are committed to provide excellent services to all our guests. Your comments have been shared with our management team as we understand that there is always room for improvement and despite your inconveniences, we hope that you will give us another chance to serve you again in the near future.Best wishes, Hotel Riu Palace MacaoOnline Reputation Manager

Dear Gary,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Liuva,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time in any of our facilities.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Wayne,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about your review. We are very happy to read you liked your stay.Thank you very much, Wayne!We will be waiting for your next visit.Warmest Regards,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Michael W,Thank you for sharing your feedback with us! As we are committed to provide excellent services to our guests, we are sorry to hear about your disappointment during your visit and that we did not manage to live up to your expectations this time.We will of course share your impressions with the corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.We remain with warm regards, Hotel Riu Palace MacaoOnline Reputation Manager

Dear Reilly Kathryn,We cannot thank you enough for your great feedback.We will pass on your kind words to our lovely team!Wishing you come back soon.Kindest Regards,Hotel Riu Palace MacaoOnline Reputation Manager

Dear laura,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Anish,Thank you for your comment.We sincerely hope that you are feeling better now and we can assure you that our regular health and safety inspections show optimal results in this area.In accordance with our high standards, we guarantee our guests a service of the highest quality, which goes far beyond legal requirements, especially when it comes to food safety. At RIU Hotels & Resorts, health is our priority. Therefore, we follow a food safety protocol, guaranteeing the safety and quality of the products, in all our production, preparation and F&B service processes.Our establishment has a group of dedicated chefs who work hard every day to please the varied clientele that visits us. However, we noticed that, in your situation, we were unable to achieve that goal.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Lily J,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace MacaoOnline Reputation Manager

Dear Stacey,It is an honour to be recognized as a good hotel. Our staff are thrilled when they read, they efforts are being appreciated, we thank you on behalf of our lovely team.It was lovely to have you here.We hope you come back soon!Warmest wishes!Hotel Riu Palace MacaoOnline Reputation Manager

Dear Erin,Thank you for sharing your experience.We are very happy to receive a review like yours and we hope that, soon, you will give us the opportunity to welcome you again in one of our facilities and provide you with an equal or better experience than the one you had.We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

Dear John,Thank you for taking the time to leave this fantastic evaluation.It is for this that we work and it is very rewarding to learn that our efforts are appreciated.It was lovely welcoming you and we are looking forward to welcoming you again soon!We wish you a fantastic day, John.Kindest Regards,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Viviana,Your evaluation makes us want to continue working to offer the best service.Thank you very much.However, we sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.Please accept our apologies. it is through your booking channel that we can review what happened and give you an appropriate response.We will forward your review.Warmest Greetings,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Alida,Thank you for sharing your experience with us!It's saddening to hear you weren't fully satisfied with your experience, as our goal is to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Palace MacaoOnline Reputation Manager

Apreciado JuanMuchas gracias por regalarnos su valoración y compartirla con los usuarios de este canal. Estamos muy contentos de saber que se ha sentido como en casa en nuestro alojamiento, así como, agradecemos también, su positiva valoración, respecto a tantos aspectos de los servicios que le brindamos durante su estancia. Por nuestra parte, seguiremos intentando mejorar y poder darle así la bienvenida muy pronto.Cordialmente, Hotel Riu Palace MacaoOnline Reputation Manager

Dear Anthony,Thank you very much!Your very positive feedback is very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.It is great to learn you enjoyed it.Hoping to see you again soon, Anthony.Loving wishes!Hotel Riu Palace MacaoOnline Reputation Manager

Dear Nicole,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of this stay were below both your expectations and our standards.Your review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Dawna,We thank you very much for taking the time to leave your wonderful review.It is fantastic to learn you had a nice time. Your kind observation will be forwarded.We really look forward to welcoming you again soon, Dawna!Kindest Greetings,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Jahvon,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Roberta,Thank you for your kind words and for taking the time to rate us positively.We want to provide the best service to our guests and we are glad that our team was able to make your stay perfect.Please do not doubt that we will follow up on your comments and address them with the appropriate departments.We look forward to seeing you again soon.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

Dear Karla,Thank you very much for your comments and for allowing us the honour of being part of your holiday. It is a pleasure to know that our services were generally to your liking.Please be assured that your comments have been noted and will be taken up with the appropriate departments.We would be delighted to be your hosts again.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager