Dear Anna, First and foremost, we would like to thank you for the continuous preference for our The Reserve at Paradisus Punta Cana as a vacation destination, and as a frequent guest for taking the time to share your comments regarding your visit to our hotel. It is only through our guest's valued comments and feedback that we can identify our shortcomings, make amends, and prevent the occurrence of similar situations. Since our goal is to always strive for service excellence, we trust this relationship with our guests, and their comments will help us achieve it in no time. Permit us to express our most sincere apologies for the situations encountered during your stay. We are very concerned to hear about your disappointment and the disconcerting experience that you faced. We regret to hear the impressions you received from the staff. It should be noted that the granting of tips by guests is not imposed by the hotel and in no way affects the quality of service provided by our staff. Our hotel is passionate about the satisfaction of our guests and we understand that their needs must be met on equal terms. Please be assured that such behaviors, in no way correspond to the vocation of service that characterizes us. Regarding the gastronomic offer, we are somewhat surprised because our Food and Beverage Directors along with our Executive Chef are concerned about providing a culinary experience that can meet the expectations of our diverse clientele who visit us, offering a wide variety of a la carte restaurants and buffets also national and international drinks, however, rest assured that we have shared your comments with our food and beverage managers so that they can take the necessary measures. We regret to notice that you get sick during your stay and we hope you are fully recovered to date. Sometimes the change in climate and gastronomy can interfere with our state of health. We need to highlight that the safety of our guests is our priority. We are certified by Cristal America and we follow strict hygiene procedures in the management and preparation of food and beverages. We are certain that regaining your trust is a task rather challenging; however, we believe The Reserve at Paradisus Punta Cana is a resort up to the task. We hope to have a new chance to welcome you and create the best memories in Punta Cana. Kind regards

Dear Tracy, Firstly, we appreciate your preference in selecting our property for your days of enjoyment. The Reserve at Paradisus Palma Real is committed to going above and beyond guests' expectations by offering optimal service in a tropical environment surrounded by gardens and vegetation, with the highest culinary selection with activities for the whole family and many places to discover. Your rating makes us feel fulfilled as it confirms that we have achieved our goal of achieving your highest satisfaction. We look forward to welcoming you again for more memorable moments. Kind Regards, Guest Service Center Management.

Estimated Luciano, First and foremost, we want to thank you for choosing our brand as the destination for your recent vacations. Meliá Hotels & Resorts is distinguished by its authentic Spanish hospitality style combined with a deep-rooted passion for service. Consequently, this means that we offer our guests a unique wellness experience. For this reason, realizing that certain areas have negatively affected your current impression has saddened us, and for this, we would like to apologize. We regret your dissatisfaction regarding the change of hotel due to the renovations we are carrying out in our Paradisus Punta Cana to offer an even more attractive product. As soon as we received your feedback, we requested a report to the hotel to learn the details of this situation and the measures taken. According to the report provided, your reservation was confirmed to stay with the "Roulette Room" promotion which allows our guests to receive a "Paradisus Junior Suite" category room at Paradisus. This promotion is an offer that allows our guests to benefit from a preferential rate to stay in a "standard" category room at our hotel. With respect to The Reserve attribute, after carefully reviewing our records, we have confirmed that you were accommodated under the corresponding benefits of our The Reserve concept. Mr. Luciano once more receives our most sincere apologies. Our honest desire is to have the chance to regain your trust in our brand and to show you that the occurrences from your recent stay are not representative of the high-quality service that we are accustomed to providing in our properties. Warmest Regards, Guest Service Center Management.

Dear Alexander, First, we would like to thank you for choosing us as your vacation destination. We are glad to know that you overall enjoyed your stay, the facilities, and the service received. However, we are concerned about your shared observation, as our team strives to resolve our guests' requests as quickly as possible. Please be assured that we have shared your review with the appropriate departments for continuous improvement to avoid similar situations in the future. We hope to get the chance to welcome you back on a future occasion, so you can witness our improvements. Kind regards

Dear Georgina, Thank you very much for choosing us as your vacation destination. We hope that you overall enjoyed your stay. Our company believes that every aspect that is part of the service offered by a hotel adds value to the overall experience we provide to our customers. We regret that the Food and Beverage service, during your stay, did not cause the impact we desired; our gastronomic offer has been designed seeking to guarantee your satisfaction and not having achieved it, motivates us to analyze it and implement corrective measures to ensure that our future customers do not experience it. It would be a pleasure for us to welcome you back soon, so you can experience our improvements. Kind regards

Dear Yasmin, We would like to thank you for choosing us as your vacation destination to Punta Cana. Paradisus’ focus is to surprise, delight, and satisfy every occasion and traveler - creating unforgettable experiences through impeccable service is the aim we strive to achieve. For this reason, to realize that certain areas have negatively affected your current impression has saddened us, and for which we would like to apologize. The best way to verify if the rendered services were well accepted by our guests, is through their honest insight, providing more detailed information regarding the opportunity areas presented during their stay. We appreciate the time invested to share with us your thoughts and the details that might have affected your visit; remain confident they have been shared with our operational team for their review and to implement corrective measures where necessary. However, thank you for letting us know about the positive aspects enjoyed during your stay. On behalf of our team, we thank you once again and hope to welcome you very soon, and we guarantee that your feedback has been taken into consideration. Kind regards,

Dear Guest, Thank you very much for sharing your wonderful experience with us. We are amazed to know that you overall enjoyed your stay, and the daily activities, like the Yoga, and painting classes with Happy Boy. On the other side, we appreciate your observation regarding the food, which we will share with our F&B department. We are looking forward to welcoming you back soon. Kind regards,

Querido Huésped, Gracias por compartir parte de su experiencia con nosotros, lamentamos que sus expectativas no hayan sido cubiertas, así mismo lamentamos no tener más detalles de las áreas que usted siente debemos mejorar, hubiésemos esperado una reseña más substancial. Esperamos tener una segunda oportunidad de recibirlo y así ofrecerle las vacaciones memorables que usted se merece. Saludos cordiales,

Dear Guest, Thank you very much for choosing our property as your vacation destination and recommend it. We are glad to note that you had a great time at our resort, enjoying the culinary offer and the excellent service received from our team. It will be a pleasure for us to share your compliment with Alvaro. Thanks to you for visiting us and we are looking forward to welcoming you back soon. Kind regards

Dear Guest, Thank you very much for sharing your experience with us. We are glad to note that you enjoyed your stay and the excellent service received from our team, especially from Pelegrin, Gustavo, and Francier. We are looking forward to welcoming you back soon. Kind regards,

Dear Guest, Thank you very much for sharing your impressions with us. We are glad to notice that you enjoyed your stay and the Dominican hospitality. We are looking forward to welcoming you back soon. Kind regards,

Dear Guest, Thank you very much for your five- star rating and support. We are looking forward to your next visit. Kind regards

Dear Máncora, Thank you very much for choosing us as a destination for your getaway. We love to know that you had a nice experience at our resort and enjoyed the received service. On the other side, we appreciate your shared observations, which we'll pass on to the corresponding departments for their handling. It would be a pleasure for us to welcome you back soon. Kind regards,

Dear Elsa, It was an honor to host you in such an important moment, and it is a joy to all of us to know that we could exceed your expectations. We're looking forward to welcoming you back soon. Kind regards,

Dear Guest, Thank you for honest feedback. We regret that we´re not able meet your expectations and hope that you give us another chance to convenice you from the contrary. Sincerely,

Dear Stela, Thank you for your honest feedback. Our objective is to provide all our unforgettable vacations. However, we lament that we were not able to meet your expectations and didn´t reach our aim. Regarding our A la Carte Restaurants and the Dinner Reservations System, we offer our sincerest apologies if any misimpression was made. Please note that the movements in the gastronomical concepts were planned to enhance and focus the night activities in the lobby area; this move facilitates the ease of access and participation of our valued guests in the diverse nightly activities after dinner, promoting integration and offering rich experiences. On the other sid, we´re glad that you enjoyed the received service and you can be sure that we´ll let Launer Jean know about your comment. Hopefully, we get the chance to welcome you back and to mitigate your first impression. Warm regards,

Dear StevenT, Thank you for your honest feedback. We are sorry to hear that your stay and room has not met your expectations, for which we reiterate our excuses and assure you that we will share your comments with the departments in charge to ensure the proper maintenance and care of our rooms. You can be sure that our team already took the necessary measure, in order to prevent similar impressions. Furthermore, we regret the impression you get from our team, as they're always ready to assist our guests with any issue and to turn their vacactions to a better. Furthermore, we can assure you that's not our standard. We reiterate our excuses and we sincerely hope that you will give us a new opportunity to receive you and we will offer you the unforgettable vacations that you deserve. Warm regards,

Dear Guest, Thank you very much for your third visiting. We appreciate to know that you enjoyed your stay and the nature, which embraze our resort. We're looking forward to welcome you back soon. Kind regards,

We invite you to share with us your Pure Freedomb Experience at Paradisus Punta Cana Resorts. It just takes a couple of minutes! https://survey.reviewpro.com/feedback/mail/kyYVEn5aT4oQZIApXejZARq0KU0dEjXK? Many travellers value comments from other guests, so we’re also giving you the opportunity to share your feedback on in this survey. Thanks for letting us to be your hosts for your vacation. Kind regards, Manfred Schoebel General Manager

Dear Guest, Thank you very much for your honest feedback. We hope that despite of the issues at the beginning you spend an enjoyable stay. We're sorry for the bad time you've had upon your arrival. We will be sharing your incidence in order to prevent similar situations in the future. We hope to get the chance to welcome you back. Sincerely

Dear Sylvian, Thank you very much for rating your experience with the maximum possible! We feel honored!. We would love to welcome you back very soon!

Dear Guest, Thank you for your beautyful comment. We're glade that you enjoyed your time at The Grand Reserve and at Paradisus Palma Real. We hope to welcome you soon again. Sincerely

Thank you for visiting us!

Dear Guest, Thank you for your excellent rating, we are looking forward have the honor to welcome you again in the near future. Warm regards

Dear Guest. Thank you for your excellent rating, we will be waiting for you here in sunny Punta Cana. Warm regards

Dear Lana, We are saddened to see your rating, Really sorry if we were not able to meet all your expectations. We would like to extend our apologies if some of our services, as well as our accommodations and gastronomy were not up to the standards you expected. Please, be certain, we were very concern by reading that certain members of your family presented an illness situation and we sincerely hope that everyone is fully recovered by now. Our guests’ welfare is of our outmost concern and we follow strict programs of hygiene such as HACCP in order to provide our guests with an enjoyable and safe experience. We really hope you will give us the honor to welcome you again in the near future and change your perception. Thank you for sharing your experience with us.

Dear Guest. Thank you for your excellent rating, we are looking forward have the honor to welcome you again in the near future. Warm regards, Management

Dear Angel, We are saddened to see your rating, unfortunately due to an undergoing major renovations on our neighbor resort Grand Bavaro Princess, which is creating noisy and disruptive atmosphere around The Reserve. In order to ensure a relaxing and stress-free experience with Paradisus, we temporarily closed but relocating with a upgrade on our sister property. We hope that you will give us the honor to welcome you again in the near future to improve your opinion about our beautiful property. Sincerely, Guest Service Center Management

Dear Guest. We are saddened to see your rating, unfortunately due to an undergoing major renovations on our neighbor resort, which is creating noisy and disruptive atmosphere around The Reserve. In order to ensure a relaxing and stress-free experience with Paradisus, we temporarily closed but relocating with a better upgrade on our sister property. We hope that you will give us the honor to welcome you again in the near future to improve your opinion about our beautiful property. Sincerely, Guest Experience Director

Dear Guest. We are saddened to see your rating, unfortunately you did not left us with additional information regarding your recent stay but we hope that you will give us the honor to welcome you again in the near future to improve your opinion about our beautiful property. Sincerely, The Management

Dear Guest. Thank you very much for your excellent, we can’t wait to welcome you again in the near future here at our beautiful Paradisus Punta Cana. Warm regards from Punta Cana, The Management

Dear Guest. Thank you for your excellent rating and short review, we are looking forward have the honor to welcome you again in the near future. Warm regards, Management

Dear Guest. Thank you for your excellent rating, we are looking forward have the honor to welcome you again in the near future. Warm regards

Dear guest. Thank you for your excellent rating and rewarding us with your 100% satisfaction. Warm Regards, The Management

Dear Guest. Thank you for taking your valuable time to review our property with this great rating. Yes, our specialty restaurants are famous and it’s best to reserve them in advance to make sure every guest has the opportunity to experience all our culinary outlets. We are glad you discovered the all-inclusive concept for you and hope to welcome you back again in the neat future. Warm regards from Punta Cana, The Management

Dear Guest. Thank you for taking your valuable time to review our property, we are saddened that we did not met all your expectations. I have forwarded your comments specially regarding your culinary experiences and your room category to the corresponding departments for their critical review. Warm regards, The Management

Dear Guest. Thanks for your five star rating. Warm regards, The Management

Dear Celeste. Thanks for your review and mentioning how effective we resolved your initial little incident with your first room, guests satisfaction is our highest priority. While I can not make much of your second comment, if this has caused any inconvenient to you we would like to apologies for it. Warm regards, The Management

Dear guest. We are sadden by the view you have about our baby zone and have forwarded your comments to the corresponding department for their critical review. All our baby zone employees are constantly receiving training and being audited by our quality control department to make sure even our smallest guests receiving the best service possible. While this is not an excuse to your comments, we really hope you will give us the honor to welcome you again in the near future to proof you different and provide you and your family with an unforgettable vacation experience. Again, thank you for sharing your experience with us. Sincerely, The Management

Dear Jesse. Thank you for your time you invested in posting your review, we are sorry to hear that you had some stomach problems during your stay. We are following very strict quality control procedures and international food safety measures, while this is not an excuse for the way you were feeling, some guests tend to react more sensitive to a change of their daily diet, specially with very cold drinks in our hot tropical environment. With regards to your comments about tipping, this behavior is not the norm and I have forwarded your observation to our entire service team. I will gladly forward your nice words to Jose Reinoso who will be thrilled to hear your recognition and we hope you will visit us again in the near future. Warm regards, The Management

Dear Guest, we would like to start by thanking you for the valuable time you invested to share your experience with us. I have forwarded your comments to our sports and entertainment department for their review to see if ocean conditions would permit additional water-sports equipment to be offered while keeping our safety standards. I also noted your comment regarding portable water, even do brushing teeth is safe with our tub water we do have signs in all rooms as well as information on our welcome flyers to not drink the tub water and offer enough bottled drinking water in the rooms and throughout the property. Thanks again for your time and we hope you give us the honor to welcome you again in the near future. Warm Regards, The Management

Dear Guest. Thank you for your review, we are sorry that we did not met your expectations and that you were not feeling well for some parts of your stay. With regards to your spa appointment, it is not very common that appointments getting mixed up or appoints being made without the consent or knowledge of the guest, but if there was a misunderstand in the reservation with our spa service then please receive our sincere apology. I have forwarded your additional comments to each corresponding department for their critical review and hope you will give us the honor to welcome you here at The Reserve at the Paradisus Punta Cana. Warm regards, The Management

Dear guest. Thank you for your excellent rating, we will be waiting for you here in sunny Punta Cana. Warm Regards, The Management

Dear Guest, What a great pleasure it is to hear of the wonderful vacation time you had at The Reserve Paradisus Punta Cana! Thanks for your amazing words and sincere appreciation of our facilities, atmosphere, pool areas, beach and the friendly atmosphere and kind attitude of our team. We count ourselves lucky for guests like you and look forward to welcome you back. Warm Regards, Hotel Management

Dear Guest, Thanks for your rating. It is a pleasure to hear you really enjoyed your vacation time at The Reserve Paradisus Punta Cana. We look forward to welcome you back. Warm Regards, Hotel Management

Good Afternoon, Dear Guest, We apologies for the inconvenience mentioned, we appreciate your feedback and will follow up immediately with our team. Please send us your email address in order to provide a detailed response regarding this issue.

Dear Guest, We thank you for the high rating you dedicated our hotel. It is a pleasure to know you enjoyed your experience at The Reserve Paradisus Palma Real. We look forward to welcome you back. Warm Regards, Hotel Management