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Reviews of Tropical Deluxe Princess - All Inclusive

4 out of 5
Tropical Deluxe Princess - All Inclusive
Playas De Bavaro, Higuey, Punta Cana, La Altagracia

Reviews

8.0

Very Good

Rating 10 - Excellent. 405 out of 880 reviews" "
Rating 8 - Good. 219 out of 880 reviews" "
Rating 6 - Okay. 141 out of 880 reviews" "
Rating 4 - Poor. 67 out of 880 reviews" "
Rating 2 - Terrible. 48 out of 880 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kaltra

Traveled with partner
Everything was great :)
Stayed 4 nights in Apr 2024

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All in all we had a nice family vacation! It was our first time to the Dominican Republic. The weather was amazing - we travelled in April so it was hot but not crazy hot. We travelled with our two boys (ages 4 and 2) and they thought the resort was amazing. The kids waterpark was so fun and great for kids of all ages. They also loved the wade in area of the bigger pool and how close the pools are to the beach! The beach was lovely, the sand is amazingly soft and the water is so warm. We often reserved chairs with towels in the morning but if we didn't get a chance to there were usually chairs available. We stayed in a "family suite" and suited our needs perfectly - but we wish the balcony was off of the main bedroom and not the kids bedroom. We weren't able to go sit out there at night without waking them up. The overall design of the property is beautiful though! The designers did an amazing job, it feels very modern but welcoming. The only true downside to the resort was the food - I would give it a 5 out of 10. The "Food Market" buffet has plenty of options but they leave a lot to be desired, and feel repetitive. The "Beach Club" at lunch has decent options as well but after a couple days they feel pretty old as well. Wish we had known how quickly the restaurants book up because we definitely would've booked them way in advance to give us a few more food options.
Stayed 6 nights in Apr 2024

8/10 Good

Cinthia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I really liked this resort, I went with my husband and two children and the pools were nice, the beach was amazing, staff overall was friendly. Entertainment was fun overall, but definitely felt like they needed more entertainment staff around the resort. Food was pretty good overall, lines for certain foods were a bit frustrating. Juices were absolutely terrible, no natural juices representing the country. The one thing I did not like was that there wasn’t a proper tour or introduction to resort amenities, I was handed a map, but the resort was quiet big and hard to navigate walking with two toddlers.
Stayed 2 nights in Apr 2024
Response from Federico Espinal. on May 2, 2024
Dear Cinthia. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, please accept our apologies for any inconvenience you may have experienced during your stay with us. We appreciate that you let us know about these issues to take corrective measures and level our service up. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Princess Deluxe.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Federico Espinal. on May 2, 2024
Estimado Jose. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Tropical Deluxe Princess.

6/10 Okay

Admira

Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Federico Espinal. on May 2, 2024
Estimada Admira. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Tropical Deluxe Princess.

2/10 Terrible

Mariah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty.. poor service
Stayed 1 night in Apr 2024
Response from Federico Espinal. on Apr 30, 2024
Dear Mariah. Thank you for your comments. We are glad that you choose our hotel as your holiday destination. On the other hand, please accept our apologies for any inconvenience you may have experienced during your stay with us. We appreciate that you let us know about these issues to take corrective measures and level our service up. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Princess Deluxe.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were phenomenal. Very accommodating. Definitely coming back.
Stayed 4 nights in Apr 2024
Response from Federico Espinal. on Apr 29, 2024
Dear John. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Deluxe Princess.

2/10 Terrible

natalia

Traveled with family and small children
Disliked: Staff & service, amenities
Ice cream and coffee shop
Stayed 7 nights in Apr 2024
Response from Federico Espinal. on Apr 29, 2024
Dear Natalia. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Deluxe Princess.

8/10 Good

Shazid

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Federico Espinal. on Apr 29, 2024
Dear Shazid. Thank you for rating us. Cordial greetings, Federico Espinal. Tropical Deluxe Princess.

10/10 Excellent

Yoseline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Federico Espinal. on Apr 29, 2024
Dear Yoseline. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Deluxe Princess.

6/10 Okay

kitanya

Traveled with family
Overall it was okay. When we got there it was early 12: 30pm we upgraded our stay to platinum package. When we finial got the room nothing was ready no toiletries, no towels, no robes, phone was broken, shower water running all over the room, broken table at 4pm. They put us in the back yard view after we upgraded. They changed our room to better one but of course the phone does not work, the amenities that comes with the upgrade was not in the room still. We then went to the restaurant la lava where I found most disappointing experience we had reservations which again a upgrade amenity. We had wait while they verify our status. I lost interest in the hotel and the vacation. Then of course the phone was never fixed until the next day at almost 2pm. Everyday they only put 2 beers in the refrigerator. The communication was poor the. After all these things i was over it and try to make the best of it for my children. I loved the entertainment team amazing interactive, ( Joel and Diana) the waiters in the buffet dinner area for breakfast and lunch was great people. As for the waiters working in the platinum area, I didn't care for them, they only paid attention to white people that they thought would have money. Funny because I tipped the same as the other customers and better. I love the grounds beautiful gardens, animals, birds, beautiful ecosystem amongst the hotel buildings. I also felt very safe, the beach was amazing. Loved the grounds, beaches, food, entertainment.
Stayed 4 nights in Apr 2024
Response from Federico Espinal. on Apr 29, 2024
Dear Kitanya. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, please accept our apologies for any inconvenience you may have experienced during your stay with us. We appreciate that you let us know about these issues to take corrective measures and level our service up. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Princess Deluxe.

6/10 Okay

Enesa

Traveled with family and small children
Liked: Staff & service
Staff is amazing!! From housekeeping to waiters at the buffet, everyone was friendly and welcoming. The check in and check out was very quick, easy and accommodating. Staff at the check in/out desk were really friendly. The resort its self could use some updating. The food at the buffet was meh. Seems the food was the same every day. If you are a beach lover, this beach is for you! It is the most beautiful i have seen. Water was so clear and seaweed was almost non existed at the beach. Waves were a bit rough at times but nature can not be controlled. The beach made up for all the meh food and little things that need upgrades.
Stayed 8 nights in Apr 2024
Response from Federico Espinal. on Apr 30, 2024
Dear Enesa. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, please accept our apologies for any inconvenience you may have experienced during your stay with us. We appreciate that you let us know about these issues to take corrective measures and level our service up. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Princess Deluxe.

10/10 Excellent

Jesua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue un viaje familiar, el hotel es excelente para los niños, la comida muy buena y el servicio al cliente fue maravilloso.
Stayed 4 nights in Apr 2024
Response from Federico Espinal. on Apr 26, 2024
Estimado Jesua. Gracias por valorarnos y por haber escogido Tropical Deluxe Princess como su destino vacacional y por los comentarios positivos sobre nuestra propiedad y las ventajas que ofrece. Nos encantó leer que todo fue de su agrado y pudimos cumplir sus expectativas. Esperamos tener muy pronto el agrado de recibirlo una vez mas. Saludos cordiales, Federico Espinal. Gerente General. Tropical Deluxe Princess.

8/10 Good

Jenniffer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Federico Espinal. on Apr 26, 2024
Dear Jennifer. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Tropical Deluxe Princess.

4/10 Poor

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Federico Espinal. on Apr 26, 2024
Estimado Jose. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Tropical Deluxe Princess.

2/10 Terrible

Anette

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Apr 2024
Response from Federico Espinal. on Apr 29, 2024
Dear Anette. Thank you for rating us. Cordial greetings, Federico Espinal. Tropical Deluxe Princess.

6/10 Okay

Jasmine

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool seemed very dirty. Our room was in the back with a gate as our view. Also the room smelled of mildew. There was a theater but did not offer much entertainment as the other resorts do. The drinks were also very watered down. The lobby was very nice though and food was average and workers were very nice and kind.
Response from Federico Espinal. on Apr 22, 2024
Dear Jasmine. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, please accept our apologies for any inconvenience you may have experienced during your stay with us. We appreciate that you let us know about these issues to take corrective measures and level our service up. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Princess Deluxe.

6/10 Okay

edwin

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is good but they don’t let you take out when going to restaurants like other hotels. There is a kids area that’s good no sitters thought but overall it was a good place and the kids had fun
Stayed 4 nights in Apr 2024
Response from Federico Espinal. on Apr 20, 2024
Dear Edwin. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, please accept our apologies for any inconvenience you may have experienced during your stay with us. We appreciate that you let us know about these issues to take corrective measures and level our service up. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Princess Deluxe.

8/10 Good

Amandine

Traveled with partner
Liked: Staff & service, amenities
Giving it 4 stars because: -two days in a row they forgot to give us towels, and we’d realize after we came back from excursions and couldn’t shower but after this they made sure we had them -my main issue was the pillows… they smelled awful. You know when you place clothes in the washing machine and forget them for hours? Then you have to wash them again because of the odor. That’s what it was for the whole stay -other than this: property is gorgeous, great access to the beach and views, food is really good, the rooms are quiet and staff is really good
Stayed 4 nights in Apr 2024
Response from Federico Espinal. on Apr 20, 2024
Dear Amandine. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, please accept our apologies for any inconvenience you may have experienced during your stay with us. We appreciate that you let us know about these issues to take corrective measures and level our service up. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Princess Deluxe.

10/10 Excellent

Juan Carlos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained. Staff always doing upkeep and tidying the hotel.
Stayed 7 nights in Apr 2024
Response from Federico Espinal. on Apr 19, 2024
Dear Juan. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Deluxe Princess.

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La pasamos bien , en familia
Stayed 5 nights in Apr 2024
Response from Federico Espinal. on Apr 19, 2024
Estimado Juan. Gracias por valorarnos y por haber escogido Tropical Deluxe Princess como su destino vacacional y por los comentarios positivos sobre nuestra propiedad y las ventajas que ofrece. Nos encantó leer que todo fue de su agrado y pudimos cumplir sus expectativas. Esperamos tener muy pronto el agrado de recibirlo una vez mas. Saludos cordiales, Federico Espinal. Gerente General. Tropical Deluxe Princess.

6/10 Okay

Alaina

Traveled with family
Disliked: Property conditions & facilities
The beach was nice, but the wind was constant! The room felt very much like a standard hotel and less like a nice resort. Air conditioning was broken, tiles were cracked. You could tell it’s seen better days. There were also a TON of children everywhere so there was a lot more noise than we were expecting. Staff was nice but not overly helpful or accommodating. The food was ok…nothing special, other than really nice fruit at every meal. We stayed for 5 days and could only get dinner reservations for 2 of the days. But it worked out because the two restaurants we did go to just served the same food as the buffet in a different presentation. Went on an excursion booked through the hotel to see a cenote and plantations and the “cenote” was clearly man made lol the plantations was just a store where they tried to get you to buy their products lol DO NOT GO. Also there are tonssss of vendors haggling you on the beach. Like wverh 15min between 8am-5pm you are approached to buy things. Would not go back.
Stayed 5 nights in Apr 2024
Response from Federico Espinal. on Apr 18, 2024
Dear Alaina. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, please accept our apologies for any inconvenience you may have experienced during your stay with us. We appreciate that you let us know about these issues to take corrective measures and level our service up. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Princess Deluxe.

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Federico Espinal. on Apr 18, 2024
Dear Olga. Thank your for rating us. Cordial greetings, Federico Espinal. General Manager. Tropical Deluxe Princess.

6/10 Okay

samia

Traveled with family and small children
Disliked: Cleanliness, staff & service
Was okay. The beach was beautiful. The rooms smelled absolutely awful! The food was bad. Couldn’t reserve for more than 3 nights out of 6 for the dining restos.
Stayed 6 nights in Apr 2024
Response from Federico Espinal. on Apr 17, 2024
Dear Samia. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, please accept our apologies for any inconvenience you may have experienced during your stay with us. We appreciate that you let us know about these issues to take corrective measures and level our service up. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Princess Deluxe.

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Federico Espinal. on Apr 18, 2024
Dear Madelyn. Thank your for rating us. Cordial greetings, Federico Espinal. General Manager. Tropical Deluxe Princess.

6/10 Okay

Sonja

Liked: Cleanliness, amenities, property conditions & facilities
Massive property, plenty of activities, beach access
Stayed 1 night in Apr 2024
Response from Federico Espinal. on Apr 15, 2024
Dear Sonja. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Deluxe Princess.

10/10 Excellent

amy renee

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing, we had a fantastic anniversary!
Stayed 7 nights in Apr 2024
Response from Federico Espinal. on Apr 15, 2024
Dear Amy. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Deluxe Princess.

6/10 Okay

Anna

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
What I like in this hotel thats a green area and beach, thats it. Food- The worst thing is service!! Its so bad! They should change all staff!! They expect from you tips everywhere, even for each cocktail in the bar!
Stayed 7 nights in Apr 2024
Response from Federico Espinal. on Apr 15, 2024
Dear Anna. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, please accept our apologies for any inconvenience you may have experienced during your stay with us. We appreciate that you let us know about these issues to take corrective measures and level our service up. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Princess Deluxe.

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Federico Espinal. on Apr 15, 2024
Dear Oleg. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Tropical Deluxe Princess.

8/10 Good

ANTHONY V, Willingboro

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Federico Espinal. on Apr 12, 2024
Estimado Anthony. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Tropical Deluxe Princess.

6/10 Okay

Pamela Alexandra

Stayed 3 nights in Apr 2024
Response from Federico Espinal. on May 1, 2024
Estimada Pamela. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Tropical Deluxe Princess.

10/10 Excellent

Dana May Li Yen

Liked: Cleanliness
Stayed 7 nights in Apr 2024
Response from Federico Espinal. on Apr 16, 2024
Dear Dana. Thank your for rating us. Cordial greetings, Federico Espinal. General Manager. Tropical Deluxe Princess.

10/10 Excellent

Brittani

Stayed 5 nights in Mar 2024
Response from Federico Espinal. on Apr 30, 2024
Dear Brittani. Thank you for rating us. Cordial greetings, Federico Espinal. Tropical Deluxe Princess.

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Federico Espinal. on Apr 11, 2024
Estimada Aurora. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Tropical Deluxe Princess.

4/10 Poor

Mayluo

Traveled with family and small children
Disliked: Staff & service
The experience was expected comparing their prices to other resorts.They are one of the cheapest and sadly my experience with them was poor. We stayed at two of their properties located in punta cana and the customer service was aweful. We did have a server at the buffet who treated us very well but besides him, everyone else seemed tired of customers. Also to add, they are partnered with "Holiday Inn" who try to sell you vacation packages after disguising it as a gift. A simple no did not convince them after we decided to hear them out. We were firm with our no but had to go through six different people who all kept asking us why we said no. After the 1 hr lost, we wouldve been okay with missing out on this gift. Will not be booking with them for my next vacation.
Stayed 2 nights in Apr 2024
Response from Federico Espinal. on Apr 10, 2024
Dear Mayluo. Thank you for your comments. We are glad that you choose our hotel as your holiday destination. On the other hand, please accept our apologies for any inconvenience you may have experienced during your stay with us. We appreciate that you let us know about these issues to take corrective measures and level our service up. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Princess Deluxe.

8/10 Good

Joel Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Federico Espinal. on Apr 10, 2024
Estimado Joel. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Tropical Deluxe Princess.

4/10 Poor

Paola

Stayed 3 nights in Apr 2024
Response from Federico Espinal. on Apr 10, 2024
Estimada Paola. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Tropical Deluxe Princess.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Federico Espinal. on Apr 10, 2024
Estimada Pamela. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Tropical Deluxe Princess.

10/10 Excellent

mario geovanny, Dover

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Federico Espinal. on Apr 9, 2024
Estimado Mario. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Tropical Deluxe Princess.

6/10 Okay

Jose, Union

Traveled with partner, Traveled with family
Liked: Property conditions & facilities
The beach and the ocean were great.
Stayed 8 nights in Mar 2024
Response from Federico Espinal. on Apr 8, 2024
Dear Jose. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Deluxe Princess.

8/10 Good

Ryan

Traveled with family and small children, Traveled with family
Liked: Amenities
Wonderful for kids, the family room layout plus the kids pool and kids club were great for our 1 year and 4 year old. However we checked into a dirty room and had to wait a long time for a crib to be delivered. Hours for restaurants were inconvenient (no lunch until 12:30, dinner only after 6:30, ice cream shop doesn’t open until 4) this was not ideal with small kids. During our entire stay towels were a shortage, in the room as well as at the pool/beach. The beach is beautiful and well maintained. The resort itself is modern and clean. Another critical would be that we felt nickel and dimed, extras were outrageously expensive ($12 for baby wipes, $30 for bug spray) and service was only acceptable. No pool side or beach service, you have to walk up to a bar. We got used to bringing our own bottles of water to restaurants because service was so slow. There is no elevator, so everyday we carried our stroller up the stairs to the 2nd floor. Overall a beautiful fun resort for families with small kids but room for improvement.
Stayed 6 nights in Apr 2024
Response from Federico Espinal. on Apr 8, 2024
Dear Ryan. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, please accept our apologies for any inconvenience you may have experienced during your stay with us. We appreciate that you let us know about these issues to take corrective measures and level our service up. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Princess Deluxe.

10/10 Excellent

Zackary

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything you need! Multiple pools, bars and restaurants. Events everyday and lots of extra excursions
Stayed 6 nights in Mar 2024
Response from Federico Espinal. on Apr 6, 2024
Dear Zackary. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Deluxe Princess.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Federico Espinal. on Apr 4, 2024
Dear Ashley. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Tropical Deluxe Princess.

8/10 Good

Shanika

Stayed 5 nights in Mar 2024
Response from Federico Espinal. on Apr 23, 2024
Dear Shanika. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Tropical Deluxe Princess.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely go back!
Stayed 7 nights in Mar 2024
Response from Federico Espinal. on Apr 2, 2024
Dear Jennifer. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Deluxe Princess.

10/10 Excellent

giada, Hazleton

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazona service, food and location
Stayed 5 nights in Mar 2024
Response from Federico Espinal. on Apr 1, 2024
Dear Giada. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Deluxe Princess.

10/10 Excellent

Piotr Jan

Stayed 5 nights in Feb 2024
Response from Federico Espinal. on Apr 6, 2024
Dear Piotr. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Tropical Deluxe Princess.

6/10 Okay

Sonia Marmolejo

Disliked: Cleanliness, property conditions & facilities
Sheets in room smell bad, rooms are old and have an odd smell. Also, the toilet was broken.
Stayed 2 nights in Mar 2024
Response from Federico Espinal. on Mar 26, 2024
Dear Sonia. Thank you for your comments. We are glad that you choose our hotel as your holiday destination. On the other hand, please receive our sincere apologies for any inconvenience you may have experienced during your stay with us. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Princess Deluxe.

10/10 Excellent

Carlos Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful experience. The rooms were very clean and comfortable. Thank you to Demetria to go above and beyond!! The food was excellent, always fresh fruits and wide variety. The staff members were so helpful and friendly. Walking through the premises was very relaxing. I love how environmental friendly this place was. We will love to go back!! Tuvimos una experiencia hermosa. Las habitaciones están muy limpias y confortables. Gracias Demetria por hacer y dar más haya de lo indicado ❤️ La comida estuvo excelente siempre frutas frescas y mucha variedad. Los meseros y miembros de el lugar siempre fueron muy atentos y serviciales. Caminar a través de el lugar fue muy relajante. Me encantó los detalles de cuidado de el medio ambiente que este lugar tenía. Nos encantaría regresar!
Stayed 6 nights in Mar 2024
Response from Federico Espinal. on Mar 26, 2024
Estimado Carlos. Gracias por valorarnos y por haber escogido Tropical Deluxe Princess como su destino vacacional y por los comentarios positivos sobre nuestra propiedad y las ventajas que ofrece. Nos encantó leer que todo fue de su agrado y pudimos cumplir sus expectativas. Esperamos tener muy pronto el agrado de recibirlo una vez mas. Saludos cordiales, Federico Espinal. Gerente General. Tropical Deluxe Princess.

10/10 Excellent

Morgan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time! The staff were all very nice, we had everything we needed!
Stayed 6 nights in Mar 2024
Response from Federico Espinal. on Mar 25, 2024
Dear Morgan. Thank you for your comments. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have another opportunity to be your host in the future. Cordial greetings, Federico Espinal. Tropical Deluxe Princess.