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Reviews of Villa del Palmar Cancun All Inclusive Beach Resort & Spa

4.5 out of 5
Villa del Palmar Cancun All Inclusive Beach Resort & Spa
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 732 out of 1128 reviews" "
Rating 8 - Good. 212 out of 1128 reviews" "
Rating 6 - Okay. 96 out of 1128 reviews" "
Rating 4 - Poor. 49 out of 1128 reviews" "
Rating 2 - Terrible. 39 out of 1128 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gabriela at the front desk was absolutely kind. Very informative and had a beautiful attitude and smile. The staff was very friendly, housekeeping, the pool guys with the activities was fun, and the servers were all attentive. Ana at the lobby was a bit curt and didn’t like her attitude so much but everyone else was great. Angie at the travelers building was great, helped us purchase Xcaret bundle. Great attitude and informative! The only thing that was missing for me was a lively vibe, there was no music playing and nowhere near night time environment. Maybe this is more for a quiet stay but I wish there had been more of a night life.
Stayed 3 nights in Apr 2024

10/10 Excellent

Camilo A., Malden

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the property was impressive, the room, the service, the entertainment, the spa. The only issue was the transportation from the airport, MTS was a disaster, we pay for private transportation to the hotel and after waiting for more than 30 minutes the representative from MTS approached and said, if you don’t want to wait another 30 minutes, you must take that collective van that make several stops before it reach your hotel
Stayed 4 nights in Apr 2024

8/10 Good

Cherry lyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is quiet- not too much activity for adults. The beach is lot of sea weeds . Room is nice it’s just hard to control the air. Not too many swimming pool. The staff is really pleasant and food is good.
Stayed 3 nights in Apr 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant and poolside service
Stayed 8 nights in Apr 2024

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a "good" experience staying here. Could've been excellent but it feels more of a timeshare hub than an actual resort. It's dissapointing that on arrival the first thing they did was sell me a timeshare meeting. U'll be here for over 4 hours so just remember that if you accept to attend. The pool closes late which is great because there's nothing to do at night. There's no lunch buffet which is odd because not every restaurant opens for lunch and you're stuck to the snack back. The steakhouse is by far the absolute best thing about the resort. You have to sign a bill everywhere you go even if you're signed up to all inclusive which is very annoying. Everything is clean, everyone is super nice and the food is 7/10. Breakfast is repetitive. Snack bar gets old fast. The drinks taste watered down so stick to hard liquor, beer or wine if you can. Don't think I'll ever come back here.
Stayed 4 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 30, 2024
Dear Jonathan, Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations.We regret any inconvenience caused by our timeshare presentation upon arrival. Your feedback regarding the duration and approach to this presentation will be reviewed with our team to ensure it aligns with our guests' preferences.We appreciate your compliments on our pool hours and the quality of our steakhouse. However, we apologize for any inconvenience regarding the lack of a lunch buffet option and the need to sign bills despite being on the all-inclusive plan. Your comments regarding the variety of breakfast options and the quality of drinks have been duly noted for improvement.We value your feedback as it helps us to continuously improve our services. If you would like to discuss your experience further, please feel free to contact us directly.Warm regards,

10/10 Excellent

Andrew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Mar 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 30, 2024
Dear Andrew,Thank you for taking the time to share your latest stay at Villa del Palmar. We're delighted to hear that you enjoyed your stay and exceeded your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Nickola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is what you see on the website, beautiful. The staff is very friendly and helpful. Food and drinks, amazing!! They just keep coming with the drinks lol. My room with ocean view, spacious and beautiful! (Feels like a condo, full kitchen) I did not expect a washer and dryer with detergent provided. I appreciated not returning home with dirty laundry:) cleaning service, did there thing!!! All essentials restocked and anything else that I needed.. love them!!! Overall, I would definitely go back:)
Stayed 5 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 30, 2024
Dear Nickola, Thank you for taking the time to share your positive experience at Villa del Palmar! We're thrilled to hear that you found our hresort to be as beautiful and that you enjoyed the friendly and helpful service provided by our staff.It's fantastic to know that you indulged in our amazing food and drinks, and we're delighted that our team kept the drinks flowing for you! We're glad to hear that your ocean view room exceeded your expectations with its spaciousness and beautiful amenities, including the unexpected convenience of a full kitchen and washer and dryer with detergent provided.We're especially pleased to hear that our cleaning service ensured your comfort throughout your stay by replenishing essentials and accommodating any additional needs you had.Thank you for choosing to stay with us, and we can't wait to welcome you back for another wonderful experience in the future!Warm regards,

10/10 Excellent

roman

Recommend
Stayed 9 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 29, 2024
Dear Roman, Thank you for your recommendation! We're thrilled to hear that you had a wonderful experience during your stay at Villa del Palmar.Your endorsement means a lot to us, and we greatly appreciate your support. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,

6/10 Okay

Terry

Traveled with partner
Liked: Property conditions & facilities
Didnt like that we had to sign for everything we bought. Never had to do that at all inclusive. The gym was awesome.
Stayed 7 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 29, 2024
Dear Terry, Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the signing process for purchases during your stay.We understand that this may have been an inconvenience for you, and we apologize for any frustration it may have caused. Your comments are valuable to us, and we will review our policies to see if there are areas where we can improve the guest experience.On a positive note, we're thrilled to hear that you enjoyed our gym facilities! We strive to provide top-notch amenities for our guests, and we're glad to hear that you had a great experience there.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,

4/10 Poor

Michael

Traveled with family
Disliked: Staff & service, amenities
Staff are unfriendly
Stayed 7 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 29, 2024
Dear Michael, We're truly sorry to hear about your experience with our staff. Providing friendly and welcoming service is of utmost importance to us, and we regret that we fell short of your expectations in this regard.Please know that we take your feedback very seriously, and we will address this issue with our team to ensure that all of our guests receive the warm and attentive service they deserve.We sincerely apologize for any inconvenience or discomfort this may have caused you during your stay. If there's anything else we can do to improve your experience or if you would like to provide more details about your interactions with our staff, please don't hesitate to reach out to us directly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,

10/10 Excellent

Lakiesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 5 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 29, 2024
Dear Lakiesha, We appreciate your feedback and are glad to hear that overall, you had a great experience during your stay at Villa del Palmar.Regarding the size of the beach, we understand your expectations, and we apologize if it did not meet them. While we strive to provide a relaxing beach experience for our guests, we acknowledge that the size may vary depending on individual expectations.We value your feedback and will take it into consideration as we continue to enhance our guest experience. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Wei Wen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great, except the beach is not as big as I thought
Stayed 6 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 29, 2024
Dear Wei Wen, We appreciate your feedback and are glad to hear that overall, you had a great experience during your stay at Villa del Palmar.Regarding the size of the beach, we understand your expectations, and we apologize if it did not meet them. While we strive to provide a relaxing beach experience for our guests, we acknowledge that the size may vary depending on individual expectations.We value your feedback and will take it into consideration as we continue to enhance our guest experience. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and the food was good except for the steakhouse.
Stayed 5 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 29, 2024
Dear Matthew, We appreciate your feedback regarding your recent stay at Villa del Palmar. We're pleased to hear that you enjoyed the tranquility of our surroundings and found the food to your satisfaction, with the exception of the steakhouse.Your feedback regarding the steakhouse is valuable to us, and we apologize for any disappointment you experienced. Rest assured, we will address this issue with our culinary team to ensure that we maintain our standards of excellence across all dining options.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional dining experience that meets your expectations.Warm regards,

10/10 Excellent

Jillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the fun!
Stayed 4 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 29, 2024
Dear Jillian, You're very welcome! We're thrilled to hear that you had a fun time during your stay at Villa del Palmar. Providing enjoyable experiences for our guests is what we strive for, and we're delighted that we succeeded in making your visit memorable.We hope to have the pleasure of welcoming you back for more fun and memorable experiences in the future. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Megan Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Villa del Palmar Cancun. We traveled with 2 teenagers (15 and 18) and we all had a great week. The property is beautiful and clean, and all of the staff members are so friendly. The food is good, the pools are big and the perfect temperature, there are several hot tubs, fun activities, a nice beach, and easy access to the ferry that heads over to Isla Mujeres. My husband and I had a couples massage, (obviously not part of the all-inclusive, but discount with VIP) and that was really nice. There are plenty of eating and drinking options. The room(s) were fantastic, and every room has a hammock on the deck which is a great touch. Highly recommend!
Stayed 7 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 29, 2024
Dear Megan Elizabeth, Thank you so much for choosing Villa del Palmar Cancun for your family getaway, and for taking the time to share your fantastic feedback with us!We're thrilled to hear that you and your family had such a memorable stay with us. It brings us great joy to know that you enjoyed our beautiful and clean property, friendly staff, delicious food, and the variety of amenities and activities available. Your recommendation means the world to us, and we can't thank you enough for your kind words. It was our pleasure to host you and your family, and we look forward to welcoming you back for another amazing stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Susan M

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 7 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 29, 2024
Dear Susan M,Thank you for your kind words! We're delighted to hear that you had an excellent experience during your stay at Villa del Palmar. Your satisfaction is our top priority, and we're thrilled that we met your expectations.We look forward to welcoming you back for another excellent stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Haroon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Service and Great Food. Property was beautiful too, Well kept.
Stayed 5 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 27, 2024
Dear Haroon,Thank you for sharing your feedback with us. We are delighted to hear that you had a positive experience during your recent stay at Villa del Palmar. Your compliments regarding our service, culinary offerings, and property maintenance are truly appreciated.At Villa del Palmar, we continuously aim to provide our guests with exceptional service and maintain our property to the highest standards. Your feedback serves as encouragement for our team to continue delivering memorable experiences to all our guests.We sincerely thank you for choosing to stay with us and look forward to the opportunity of welcoming you back for another outstanding stay.Warm regards,

8/10 Good

Olga, Antelope

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and clean. Many plants outside. The beach and pool so nice. One thing what we did not like is buffet , so small.
Stayed 7 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 26, 2024
Dear Olga,Thank you for taking the time to share your latest stay at Villa del Palmar. We are delighted to hear that you appreciated the beauty and cleanliness of our property, as well as the lush landscaping surrounding it. We take great pride in maintaining an excellent environment for our guests to enjoy.We are pleased to know that you enjoyed our beach and pool facilities. They are indeed popular amenities among our guests.Regarding your comment about the buffet size, we appreciate your input. Rest assured, we will take your feedback into consideration as we continuously strive to enhance our dining offerings and guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,

10/10 Excellent

WAYNE ZW

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant food is hit or miss
Stayed 6 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 25, 2024
Dear Wayne Zw, Thank you for sharing your feedback regarding your last stay at Villa del Palmar. We sincerely apologize to hear that your experience with our dining options was not consistently satisfying.Your comments are highly valued, and we take them very seriously. We will work diligently to address any inconsistencies in the quality of our dishes and improve the overall dining experience.We hope to have the opportunity to welcome you back and provide you with a culinary experience that exceeds your expectations. If there are any specific areas we can improve upon or if you have any culinary preferences you'd like to share with us, please feel free to let us know.Thank you once again for your feedback and for giving us the chance to improve. We are committed to delivering the best possible experience on your next visit.Warm regards,

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just Beautiful, and very Friendly staff. All very friendly, and helpful. Victor on the Beach made our days on the Beach so relaxing.
Stayed 7 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 25, 2024
Dear Victoria, Thank you very much for taking the time to share your experience with us. We're delighted to hear that you found your stay at Villa del Palmar beautiful and enjoyable.Our team takes great pride in providing exceptional service, and we're thrilled that our staff, especially Victor, contributed to making your time with us memorable. Your kind words will be shared with the entire team, as they serve as a great source of motivation for us to continue delivering outstanding hospitality.We hope to welcome you back to Villa del Palmar soon for another relaxing beach getaway.Warm regards,

10/10 Excellent

Majoline, Brooklyn Park

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was perfect. It is however lacking activities especially night time activities for grown ups. Mexico is known for it's rich culture and love for music, i believe if Villa del palmar added this to their facility they'll have more traffic. We had to take taxi to hotel zone for about 30mins or more just to look for night time entertainment. After day time activities outside the hotel, when we were done and back in the evening, after dinner there was nothing to do other drink and go to sleep. That's very boring and am sure most of your guests will agree to this. Please add night time entertainment. I would like to thank Flor, she kept our room clean and neat the entire time we were there. I would also give thanks to manager Valio. I had tried to make reservation to one of their restaurant to celebrate my birthday but couldn't get any opening. Mr. Valio made that happen and for that am greatful.
Stayed 4 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 24, 2024
Dear Majoline, Thank you for sharing your feedback about your recent stay at Villa del Palmar. We are pleased to hear that overall, your experience with us was enjoyable and that you found our property to be perfect in many aspects.We appreciate your valuable insights regarding the lack of nighttime activities for adults. Your feedback is invaluable to us, and we will certainly take it into consideration as we strive to enhance the guest experience. We understand the importance of incorporating elements of Mexico's rich culture and music into our offerings to provide a more vibrant and enjoyable atmosphere for our guests.We sincerely apologize for any inconvenience you experienced in making reservations at our restaurants, and we're glad to hear that our manager, Valio, was able to assist you in celebrating your birthday. We will ensure that your commendation is shared with Flor for her exceptional service in keeping your room clean and neat throughout your stay.Thank you once again for your feedback and for choosing Villa del Palmar. We look forward to welcoming you back in the future and providing you with an even more enjoyable experience.Warm regards,

10/10 Excellent

Elaine Marie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely family friendly. Lots of pool options with one very big heated pool. Lots of hot tubs. Food was amazing at all the different restaurants. Room was gorgeous and even had a laundry in our room. My five-year-old daughter had the best time and can’t wait to go back.
Stayed 6 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 23, 2024
Dear Elaine Marie, Thank you for sharing your experience with us. We are thrilled to hear that you found our resort to be extremely family-friendly and that your five-year-old daughter had the best time during her stay. It's wonderful to know that you enjoyed our variety of pool options, delicious dining experiences, and the amenities in your gorgeous room, including the convenience of having a laundry facility.Your kind words mean the world to us, and we can't wait to welcome you and your family back for another memorable stay. We look forward to creating more cherished moments together.Warm regards,

10/10 Excellent

Martha Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
everything was excellent
Stayed 3 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 23, 2024
Dear Martha Joanna, Thank you for taking the time to share your feedback with us. We are delighted to hear that everything during your stay was excellent. Providing exceptional experiences for our guests is our top priority, and it's truly rewarding to know that we met your expectations.Your kind words serve as a great encouragement to our team, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,

8/10 Good

Taviouzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 24, 2024
Dear Taviouzie, Thank you for you time on review your latest stay at Villa del Palmar. We are please you had a wonderful stay with us. Your feedback is valuable for us, since it help us to continuously improve in order to provide an excellent service for what we are known for. If there is any specific detail that did not meet your needs, please do not hesitate contacting us. Warm regards,

10/10 Excellent

Inyianie Nicole Aparicio, Snellville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awesome. Everyone was pleasant to talk too. Will be returning in a few months
Stayed 3 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 22, 2024
Dear Inyianie Nicole Aparicio, Thank you for sharing your experience at Villa del Palmar! We're thrilled to hear that you found our staff provided you with an excellent service during your stay. Providing excellent service and creating a welcoming atmosphere for our guests is our priority, and we're delighted that we succeeded during your stay.We look forward to welcoming you back in a few months for another enjoyable stay. Thank you again for choosing to stay with Villa del Palmar, and we can't wait to see you again soon!Warm regards,

8/10 Good

Racquel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect resort to relax, get some Vitamin D, and eat good all day.
Stayed 3 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 22, 2024
Dear Racquel, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our resort to be the perfect place to relaxing and enjoyable throughout the day. Your satisfaction is important to us, and we appreciate your positive comments. However, we also take your rating seriously, and we're committed to continuously improving our services. If there are any specific areas where you believe we could enhance your experience further, we would greatly appreciate your insights. Your feedback helps us to ensure that we're meeting the needs of our guests and providing exceptional experiences. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards,

8/10 Good

Adetunji

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 22, 2024
Dear Adetunji, Thank you for sharing your recent stay at Villa del Palmar! We're thrilled to hear that you had a great time during your stay. Providing memorable experiences for our guests is what we strive for, and we're delighted that we could meet your expectations. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future!Warm regards,

10/10 Excellent

Richard, Grove City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tater resorts and hotels are first class.
Stayed 5 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 22, 2024
Dear Richard, Thank you for your wonderful review! We're delighted to hear that you consider Tater resorts and hotels to be first class. Providing exceptional service and accommodations is at the core of our mission, and it's fantastic to know that we've met your expectations. Your satisfaction is our greatest reward, and we're committed to maintaining our high standards to ensure every guest experience is nothing short of excellent. We can't wait to welcome you back for another memorable experience at Villa del Palmar!Warm regards,

10/10 Excellent

Leung, Poughkeepsie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and peaceful around the hotel. The setting and environmental conditions are well done.
Stayed 7 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 22, 2024
Dear Leung, Thank you for sharing your feedback! We're thrilled to hear that you found our hotel surroundings nice and peaceful. Creating a serene environment for our guests to enjoy is a top priority for us, and we're delighted that you appreciated the setting and environmental conditions. Your kind words motivate us to maintain these standards and continue providing a tranquil retreat for all our guests. We look forward to welcoming you back for another peaceful stay in the future!Warm regards,

10/10 Excellent

Karan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. They take care…
Stayed 3 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 22, 2024
Dear Karan, Thank you for taking the time to review your stay at Villa del Palmar ,and your kind words. We're delighted to hear that you really enjoyed your stay with us. Providing exceptional care and service to our guests is our top priority, and we're thrilled that you experienced just that. Your satisfaction means the world to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.Warm regards,

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I DID NOT LIKE THE OFFERS FOR BUY TIME SHARE WASTE MY VACATION TIME
Stayed 6 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 22, 2024
Dear Daniel, Thank you for sharing your experience and give us such a good rating. We're thrilled to hear that you had a great time during your stay. Your satisfaction is very important to us, and we're committed to providing exceptional service to all our guests. We're sorry to hear about the inconvenience you encountered, and we appreciate you bringing it to our attention. We take feedback seriously and will use it to make necessary improvements to ensure a seamless experience for future guests. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards,

8/10 Good

Nurys

Liked: Cleanliness, staff & service, property conditions & facilities
I was there 4 night and it was wonderful I had a great time
Stayed 4 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 22, 2024
Dear Nurys, Thank you for taking the time to share your feedback. We're delighted to hear that you had a wonderful stay at Villa del Palmar and that you had a great time. We always strive to provide the best possible experience for our guests, and your satisfaction is our top priority. If there are any areas where you believe we could improve, we would greatly appreciate hearing your thoughts. Your feedback helps us to continually enhance our services and ensure that every guest has an exceptional stay.We look forward to welcoming you back in the future!Warm regards,

10/10 Excellent

luis Nehemias

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 4 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 20, 2024
Dear Luis Nehemias, Thank you for allowing us the opportunity of hosting you at the Villa del Palmar and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar to welcome you back soon and offer you our hospitality.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing! Very very clean resort and nice pools. Great food options! Bar tenders and pool/server staff were amazing and nice! Especially Miguel at La Cassona Bar and Miguel at the pool! Rooms were modern and everything was very accessible around resort. No complaints and definitely would come back! Amazing all around.
Stayed 5 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 20, 2024
Dear Sara, Thank you for taking the time to share your wonderful experience at Villa del Palmar. We are thrilled to hear that you found our resort to be amazing and that every aspect of your stay, from our clean facilities and beautiful pools to our delicious food options, exceeded your expectations.We are especially grateful for your recognition of our dedicated team members, Miguel at La Cassona Bar and Miguel at the pool. Providing exceptional service is at the core of what we do, and it's fantastic to hear that their friendly and attentive service enhanced your experience with us.We are delighted that you found our rooms modern and conveniently located throughout the resort. Our goal is to provide a comfortable and accessible environment for all our guests, and we are pleased that we were able to meet your expectations in this regard.Thank you for your kind words and for choosing Villa del Palmar for your getaway. We would be honored to welcome you back for another amazing experience in the future.Warm regards,

8/10 Good

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt pressured to tip, trip was already expensive then to feel pressured into spending almost $200 just in tips was a little much
Stayed 4 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 19, 2024
Dear Richard, Dear [Guest],Thank you for sharing your feedback regarding your recent stay at Villa del Palmar. We are glad to hear that you had a nice experience during your time at our resort.However, we apologize if you felt pressured to tip during your stay. Providing exceptional service is our top priority, and tipping is entirely voluntary. We will review our procedures with our team to ensure that guests do not feel obligated to tip beyond their comfort level.Your feedback is invaluable to us as we continuously strive to improve our services and guest experience. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent family vacation with 4 young kids
Stayed 4 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 19, 2024
Dear David, Thank you for taking the time to share your experience of your recent family vacation at Villa del Palmar. We are thrilled to hear that you and your four young children had an excellent stay at our resort.Creating memorable experiences for families is something we take great pride in, and we are delighted that you found your time with us enjoyable. Our team works tirelessly to ensure that families have everything they need to make the most of their stay, and we are pleased to hear that your expectations were met.We truly value your feedback and are committed to continuously improving our services.Thank you once again for choosing to spend your family vacation with us. We hope to have the pleasure of welcoming you and your family back for many more memorable stays in the future.Warm regards,

8/10 Good

Soheil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are quite straight to the rules showing no flexibility for the check-in and check-out time asking 50USD/hour for late check out. Also while checking in they requested me to sign for a 80 USD charge per stay additional to the already paid hotel charge.
Stayed 4 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 18, 2024
Dear Soheil, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize if our policies regarding check-in and check-out times did not meet your expectations. We understand that flexibility in these matters can greatly enhance the guest experience, and we regret any inconvenience caused.Our policies are designed to ensure that we can accommodate the needs of all our guests while maintaining the high standards of service and cleanliness that we strive for. However, we will certainly take your feedback into consideration as we continually review and refine our policies to better serve our guests.Please know that your satisfaction is of the utmost importance to us, and we appreciate your valuable feedback. If there is anything further we can assist you with or if you have any additional concerns, please do not hesitate to contact our guest services team directly.Kind regards,

10/10 Excellent

Elisangela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is breathtaking so many options for food, the only disappointment is there is no night time entertainment, after dinner there is nothing to do.
Stayed 5 nights in Apr 2024
Response from Villa del Palmar Cancun on Apr 18, 2024
Dear Elisangela,Thank you for sharing you comments about your recent stay at our resort and I have taken note of your note regarding night entertainment.We hope to welcome you again soon.Best regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

BILADER

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and and services, I was hoping to have more food options
Stayed 5 nights in Apr 2024
Response from Villa del Palmar Cancun on Apr 18, 2024
Dear Bilader,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 Good

Akshay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family loved the floaters, we loved playing in the pool. We also love the hammock and room service.
Stayed 5 nights in Apr 2024
Response from Villa del Palmar Cancun on Apr 18, 2024
Dear Akshay,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

Iliya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 17, 2024
Dear Lliya,On behalf of the management and staff, allow me to thank you for sharing your fabulous comment.We are thrilled that you loved our great staff at Villa del Palmar and had such a fantastic experience. We are delighted that you loved it just as much as we did!We will be waiting for you to join us soon again and make yourself at home soon.Sincerely,

10/10 Excellent

Mary, Plymouth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of this resort is perfect.... Not too big, not too small, not over crowded, adequate pool and beach chairs with umbrellas. Food is better than other resorts we've visited.
Stayed 5 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 17, 2024
Dear Mary,Thank you for allowing us the opportunity of hosting you at the Villa del Palmar and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar to welcome you back soon and offer you our hospitality.Kind regards,

8/10 Good

HYONG BONG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 19, 2024
Dear HYONG, Thank you for your time to review your stay at Villa del Palmar. It our great honor to know you enjoyed your stay with us.We hope to welcome you back very soon at Villa del Palmar!Warm regards,

10/10 Excellent

Caitlin Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was incredible. Everyone was always extremely friendly and helpful. We loved the beach lots of activities to do as well! We will be back.
Stayed 10 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 16, 2024
Dear Caitlin Alexis,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had an incredible stay and enjoyed the friendliness and helpfulness of our team members. It's fantastic to know that you also enjoyed the beach and all of our activities. We truly appreciate your kind words and look forward to welcoming you back on your next visit.Warm regards,

10/10 Excellent

JUAN ANTONIO MARTINEZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT HOTEL
Stayed 3 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 16, 2024
Dear Juan Antonio Martinez,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 Excellent

Melanie, Redding

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, recently remodeled and relaxing. The beds were extremely comfy and the room was a 10 overall.
Stayed 6 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 16, 2024
Dear Melanie, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our property to be up to standards and spectacular. It's wonderful to know that you found the beds exceptionally comfortable and that your overall impression of the room was a perfect 10. Your feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,

10/10 Excellent

Claudia Pamela Navarrete

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and very clean. The staff was very polite. The food was great. Make sure to reserve with the restaurants before your arrival. You can also pre-book your room service breakfast a day prior. Overall, my family had an amazing time.
Stayed 3 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 15, 2024
Dear Claudia Pamela Navarrete,Thank you for your glowing review. We're thrilled to hear that you found our property beautiful and impeccably clean, and that our staff provided polite and attentive service throughout your stay. It's wonderful to know that you enjoyed the great food offerings as well.We appreciate your helpful tips regarding restaurant reservations and pre-booking room service breakfast, and we're delighted that these arrangements contributed to your overall positive experience.Thank you for choosing Villa del Palmar for your family getaway, and we're thrilled to hear that you had an amazing time. We look forward to welcoming you and your family back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Sabine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property as absolutely beautiful. Our servicer Cesar in the dinning room was on top of his game. All the staff was very nice. Our King suite was so amazing. Loved everything. I would advise to book your excursions online.
Stayed 3 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 15, 2024
Dear Sabine, Thank you for your wonderful review. We're thrilled to hear that you found our property absolutely beautiful and that you had a fantastic experience during your stay. It's delightful to know that Cesar provided exemplary service in the dining room and that our staff made your visit memorable with their warmth and hospitality. Your feedback is valuable to us, if there is any specific circumstance of the excursions that you would like to share with us, please do not hesitate in contacting us. We look forward to welcoming you back at Villa del Palmar for another amazing stay!Warm regards,

8/10 Good

Purushothaman

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on Apr 16, 2024
Dear Purushothaman,Thank you for taking the time to share your feedback with us. We're glad to hear that your experience was positive overall. However, we're keen to understand any areas where we may have room for improvement. If there are specific aspects of your stay that you feel could have been better, please do not hesitate to let us know. Your insights are invaluable to us as we continuously strive to enhance our services and exceed our guests' expectations. We hope to welcome you back for an even better experience in the future. Please feel free to reach out to us with any further comments or suggestions you may have.Kind regards,