the new manager was pleasant and personable, the aircon was knackered the room not cleaned at all, no new towels on some days and surfaces not wiped down, but lovely relaxed environment and enjoyed the kayaks pool bar and tennis courts
Comment from Hotel Management
Feb 4, 2017 by Cameron S, Hotel Management
Thank you for your review of Sanctuary Rarotonga.
I am pleased to hear that you enjoyed the lovely relaxed environment, kayaks, pool bar and the tennis courts.
I sincerely apologise that Housekeeping standard was not up to the level it should be, We have since put checklists and procedures in place to ensure a high standard. I am sorry to hear that your air-con was not functioning as it should, we are currently undergoing a refurbishment including servicing or replacing any air-con units that are not working properly.
Thank you for staying with us, we look forward to welcoming you back to Sanctuary Rarotonga in the near future.
Cameron and the Sanctuary Team