Yes it was a great location, but terrible service
Posted Sep 3, 2016
Right on the beach, fab snorkelling, Beautiful setting. We stayed there 6 years ago and loved it. However this time round, the staff seemed disinterested in you as a guest. Breakfast was a farce...they ran out of coffee, cereal, even hot water...and it took ages to replenish ( even though several guests asked. ) at dinner in the the main area of the Rarotonga resort (attached to the "Santuary") the staff were equally uninterested. It took about 40 min for food to arrive..and drinks took forever also. Room service :( our bed wasn't made, it was just roughly pulled up.. Creased. No cleaning was done or nothing was wiped down. Towels were replenished nicely. On one of the days, our room was still not serviced at 4 pm.
We will not be going back here again.