Lobby lounge
Check availability

Reviews of Casa Karina Hotel

4 out of 5
Casa Karina Hotel
5 Kralev Dvor Str, Bansko

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 60 reviews" "
Rating 8 - Good. 24 out of 60 reviews" "
Rating 6 - Okay. 11 out of 60 reviews" "
Rating 4 - Poor. 4 out of 60 reviews" "
Rating 2 - Terrible. 4 out of 60 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the gondola, restaurants and bars. Decent service, clean and staff were friendly enough. Rooms qere sloghtly small if I'm being picky, otherwise a lovely stay
Stayed 4 nights in Mar 2024

8/10 Good

James

Liked: Amenities
Nice facilities and excellent location
Stayed 3 nights in Feb 2024

10/10 Excellent

Hadrien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good stay! Definitely recommend it. Close to the gondola and the shops. Staff is very helpful. Very spacious room. Food is very good for half board option. The hotel falicities are pristine.
Stayed 7 nights in Dec 2023
Response from Hristina Mihaylova on Jan 23, 2024
Dear Hadrien, Thank you very much for your feedback!We are glad to hear that you enjoyed your stay with us and that you liked our accommodation, food and staff. We hope to welcome you again! Best RegardsHristina MihaylovaHotel Manager

8/10 Good

Iosif

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for rest.
Stayed 6 nights in Aug 2023

10/10 Excellent

haskia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Atanas Atanasov on Mar 11, 2023
Thank you for being our guest and for taking the time to leave a comment about your stay. We are glad that you were satisfied with your stay, this is our greatest reward. We will be glad to have you as our guests again.

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent hotel for its money-central location for everything-5 mins to Gondola, clean and warm rooms-housekeeping every day-we did half board which the food was good(we never expect fine dining in HB-but good varied choice) the only thing I would say is that the breakfast could be a little earlier 7am rather than 7.30am as it leaves very little time to eat before the Gondola opens at 8….but this wouldn’t stop me from staying here again-all in all a very good.
Stayed 5 nights in Feb 2023
Response from Atanas Atanasov on Apr 6, 2023
Deare Joanne,Thank you for your kind words. We are glad that we were able to create a good experience for you in Bansko. It is a pleasure that you were our guests, welcome again.

10/10 Excellent

Irineos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for family and single travels.
Stayed 3 nights in Jul 2022

4/10 Poor

Daniel

Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Jan 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in staff really friendly. We had the luxury studio room which was very nice, very alpine feel to it - very spacious! Breakfast was ok, can be approved. Dinner was also ok, could have done with the food being warmer. Spa needs updating. However, overall experience was very pleasant. Very convenient location to the gondola.
Stayed 8 nights in Dec 2021

10/10 Excellent

Jiemeng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay with great staff
Great location, very friendly and helpful staff. Will be going again on my next trip!
Stayed 6 nights in Dec 2021
Response from Atanas Atanasov on Jan 6, 2022
Hello, thank you very much for the kind comment. We are pleased when our guests were satisfied with their stay at our hotel.

6/10 Okay

Dan

Liked: Staff & service
overall stay was dissapointing
overall stay was dissapointing regarding the expectations I had while watching the hotel's profile. I got my room about an hour after arrival (it was early check-in), but the romm contained NO TABLE to eat on or work on. The room was VERY dirty, and they did not supply the TA morning breakfast (it was under COVID restriction, so the guests need to eat it the room by early TA reservation from the hotel's restaorant. Since ther was no regular table in the room, you needed to eat sitting on the floor, as if you're in Japan...). The next day, after being very angry, they swiched my room to much better clean one, and organaized a plate of fruits, and allowed me to use the safe box without additional costs. later I asked for late check-out and was agreed, but then, a day before suddenly the whole hote was "fully booked" and I had to leave the room and to prepare my self after a day of ski in the showers of the spa, which were also dissapoiting. The Gym is ultra-old fashion, and the food at dinner was so bad I skipped it and went to eat out side. If you reserve a room here, do not waste on HB, do only B&B. So to summerize: the staff is nice and willing to assist, but the place itself and my overall experience were not so good, and probably skip this place next time should I return to Bansko.
Stayed 5 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with consistently high standards. The staff are polite, friendly and enthusiastic. The rooms are clean, warm and comfortable. The restaurant is vibrant and the food is splendid, always of a high quality. I cannot fault Casa Karina Hôtel.
Stayed 7 nights in Mar 2020
Response from General Manager Atanas Atanasov on Apr 6, 2020
Hello, Thanks for the kind words. We are glad that you were our guests and we were able to create you a pleasant experience with us. Be healthy!

8/10 Good

Assaf

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was greate, there is one think tot be improved
It was only one problem with check-in. We came to the hotel early, but we were not allowed to make the check-in. We returned at 2 pm and then there was a really big queue of people
Stayed 6 nights in Mar 2020
Response from GM Atanas Atanasov on Apr 6, 2020
Hello Assaf, Thank you for visiting our hotel. We are very sorry that we made you wait a little longer at your arrival. We had a great departure and a great arrival that day. Due to the short interval between check-out and check-in, we had to prepare the rooms for the next guests very quickly. I hope next time you are our guests to avoid this unpleasant moment. Greetings and be healthy!

8/10 Good

Ayse

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Karina did not disappoint us; it was a short walk to the Gondola, swimming pool/spa area was lovely and relaxing, staff were friendlier than whole of Bansko. Our room was spacious, temperature comfortable, with a powerful shower. Lack of wifi in the room did not bother us as it was very good in the loby. Food especially the main dishes could have been a little more creative. Short length of shower curtain in our room meant we couldnt stop water flooding into bathroom. Just small issues for excellent value. We certainly enjoyed our stay at Casa Karina and would stay there again.
Stayed 5 nights in Mar 2020
Response from GM Atanas Atanasov on Apr 6, 2020
Hi Ayse, Thanks for the comment. The opinion of our guests is important to us. We have addressed the issues you have identified. We will endeavor to remove them. We hope that the next time you will be our guest, we will be able to fully meet your expectations for a good holiday. Be healthy!

8/10 Good

richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very nice good location for everything skiing and everything very friendly would stay again without hesitation
Stayed 3 nights in Jan 2020
Response from Tony Atanasov on Feb 5, 2020
Hello Richard, Thank you for choosing Casa Karina! We are delighted when our guests are happy from the stay with us. For sure we will try to upgrade our facilities and services to become 10/10. Thank you for the nice review and hope to see you again! Have a nice day!

4/10 Poor

Cristi

Traveled with family
Disliked: Cleanliness
The hotel and the receptionist was fine but the cleaners are not doing their job at all. In 8 days they didn’t changed the beddings at all, apart the towels which were changed daily, not cleaning anything and I had to ask them to hover the room and they didn’t look very happy. If I was staying 2,3 days I will understand but after 3 days maximum the room should be cleaned properly including changing the beddings. Regarding heating- there was only one small radiator in a studio which it wasn’t enough to warm up the room and specially near the window where was the sofa you could feel the cold from the window. Regarding Food- The food was the same every day to dry and not tasty. The soups were not warm, the tea selection wasn’t daily filled up. At the New Year Party we have been charged for 2 children 6and 7years old €90 and for what??? All the dishes were terrible. You could see that nearly all the other guests didn’t touch them. Overall we pay a lot for a four stars hotel but we get services for a budget hotel. We feel the they didn’t respect our money which we paid them there especially when you stay more than 2,3 days.
Stayed 8 nights in Dec 2019
Response from Tony Atanasov on Jan 15, 2020
Dear Cristi, Thank you very much for the recomendation and for the review. The opinion of our guest is very important for us. This feedback helps us to improve the services and the products that we offer. Wish you all the best!

6/10 Okay

eyal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
decent hotel
I been there with friend for a ski vacation, the room was just fine for two people ... the beds was "low cost" single beds, at the shower the bath was installed too high relative to the douche .. not so comfortable easy for tall people. the food ( breakfast and dinner ) were great.
Stayed 4 nights in Mar 2019
Response from Hristina Mihaylova on May 27, 2019
Dear Guest, Thank you for your feedback. We are glad to hear that you liked the food quality and variety. All your other remarks are taken into consideration. We hope to welcome you again! Best Regards Hristina Mihaylova Casa Karina

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
Casa Karina was a nice, modern hotel to stay in. Amazing value for money with half board booking. Our room was big enough, the bathroom was a comfortable size. The beds weren't particularly comfortable and the bottom sheet was too small for the bed but it made do for the cost we paid. One the first few days I moved some of the furniture to fit the room being a twin rather than a double (2 beds pushed together). The amount of dust and dirt showed the room required a deep clean. I presumed this would have been done by the cleaners but I took until the 4th day when we put the please clean the room sign on the door when it was actually cleaned. The other times, the beds were made and the towels were changed. We had the same sheets for all 7 nights. I didn't seem clear as to whether we could drink the water, the receptionist said yes and yet they wouldn't give us water with dinner saying it wasn't good. We ended up buying water for the whole week. The food has some interesting choices, with some mornings there being a toaster and not on others. Dinner had a great salad selection, but left out pasta with bolognese next to it which wasn't under the heat? Didn't really understand that. The staff didn't seem particularly happy to be there, more attempting to try and catch you for taking food out of the food area? The 15mins free massage which comes with the booking was OK but not amazing, after your free massage you're then met with a hard sell. I don't think I would book again
Stayed 7 nights in Mar 2019
Response from Hristina Mihaylova on Mar 19, 2019
Dear Guest, Thank you for being our guests and for your feedback. All your remarks will be taken into consideration. Best Regards Casa Karina Team

8/10 Good

lisa

Liked: Staff & service
Good located hotel
We travelled as a family of four! Had a good time and would recommend!
Stayed 5 nights in Feb 2019
Response from Hristina Mihaylova on Mar 4, 2019
Dear Lisa, Thank you for being our guests and for your possitive feedback! We are happy to hear that you enjoyed your stay with us and we hope to welcome you again! Best Regards Hristina Mihyalova Hotel Manager

8/10 Good

Zoran, Serbia

Traveled with partner
Liked: Amenities, property conditions & facilities
Restaurant was very good. Food is tasty. Loby is OK. SPA is OK. Location is OK. Maybe the ventilation in fitnes room should be better. And some of the equipment should be fixed. Im room the light should be better and the heating is hard to ajust.
Stayed 5 nights in Feb 2019
Response from Hristina Mihaylova on Feb 20, 2019
Dear Zoran, thank you for being our guests and for the possitive feedback. We are happy to hear that you enjoyed our location, Spa Centre and food quality and variety! Your remarks regarding the fitness and equipment are taken into consideration. We hope to welcome you again! Best Regards Hristina Mihaylova

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Easy location and spacious room excellent. Staff at breakfast could be more friendly.
Stayed 5 nights in Feb 2019
Response from Hristina Mihaylova on Feb 16, 2019
Dear Guest, Thank you for your review. We are happy to hear that you enjoyed our location and accommodation. Your remark about the staff is taken into consideration. We hope to welcome you again! Best Regards Hristina Mihaylova Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Hristina Mihaylova on Feb 5, 2019
Dear Guest, Thank you for your feedback! We hope to welcome you again! Best Regards Hristina Mihaylova Hotel Manager Casa Karina

10/10 Excellent

Antoaneta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place!
We had a great time at Casa Karina and we would definitely come back! The hotel is 5 mins walk to the Gondola. Perfect for skiers! The staff were very friendly. The food in the restaurant was very nice, varied and very reasonable price. The apartment was big and very warm,with a beautiful view over the mountains. The room had a big balcony with a table and two chairs. It needs some improvements(the shelf in the bathroom was not fixed properly and you couldn't use it). There was a lot of storage space in both rooms. Even though the room had a kitchenette (the oven, the extractor fan, the hob were brand new) there was no crockery or cutlery. But I am sure that if we have asked for some, they would have been provided. There was a kettle and 2 cups, tea and coffee provided. Every day, they would replenish 2 bottles of water , the tea and the coffee. The towels were changed every day. The bed sheet were changed twice in 9 days. The television was an old big box model and didn't have all the channels other rooms had. There is a pool, a sauna and a steam bath. The tiles around the pool, when wet, were very slippery. Two children fell while walking. The ladders into the pool were not secured. The area around the sauna and steam room was very wet and even though it was a sign saying the it us slippery when wet, it was dangerous to walk on. There was a children play room and an animator. The conclusion,small things need improvement, but we would definitely go back
Stayed 9 nights in Jan 2019
Response from Hristina Mihaylova on Feb 5, 2019
Dear Mrs. Birsan, Thank you for being our guests and for your possitive feedback! We are delighted to hear you enjoyed our location, accommodation, housekeeping service, food quality and hotel facilities! Your remarks regarding the pool area and apartment is taken into consideration. It will be a pleasure for to welcome you again! Best Regards Hristina Mihaylova Hotel Manager Casa Karina

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
The hotel is a good budget hotel with no especial frills but good for those who want easy access to Bansko and for those skiing the gondola is only a short walk away. The spa staff were very helpful.
Stayed 7 nights in Dec 2018
Response from Hristina Mihaylova on Feb 5, 2019
Dear Guest, Thank you for taking time to review your recent stay at Hotel Casa Karina! We are happy to hear you liked our location abd Spa service! We hope to welcome you again! Best Regards Hristina Mihaylova Hotel Manager Casa Karina

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and great location
Stayed for a 10 day ski trip. Great location near the slopes, friendly staff, great spa on site and Buffett food was good
Stayed 10 nights in Dec 2018
Response from Hristina Mihaylova on Feb 5, 2019
Dear Gary, Thank you for being our guests and for your possitive feedback! We are happy to hear you ejoyed our location, staff service Spa facilities and food quality! We hope to have the pleasure to welcome you again! Best Regards Hristina Mihaylova Hotel Manager Casa Karina

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2018
Response from Hristina Mihaylova on Oct 30, 2018
Dear Guests, thank you for your possitive feedback. We hope to welcome you again!

8/10 Good

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great group skiing holiday!
We travelled in a group of 13 people for a weekend of skiing. We took three, 2 bed apartments and a single studio apartment. We were all pleasantly surprised with the standard of the apartments, they were clean, modern and fairly spacious. The rooms included breakfast and dinner which was a buffet. The quality of the food was ok, nothing special, but it did the job! They have spa facilities which were good, steam room, sauna and pool that helped with the recovery after a day of skiing! In terms of location, it was pretty well situated with it being a mere 5 mins walk to the main gondola. There are bars, restaurants and shops nearby too. I strongly recommend using the ski hire facilities of the hotel, it is perfectly situated next to the hotel and it's ski storage room. It is cheap and the two guys there were fantastic, they even gave us a drink when returning the skis!
Stayed 4 nights in Mar 2018
Response from Hristina Mihaylova on Apr 21, 2018
Dear Kieran, thank you very much for your positive feedback regarding your stay in Casa Karina, Bansko. We are delighted to hear that we met your requirements for the accommodation, Spa facilities and the quality of our food on the buffet. We are also happy to hear that you liked our ski hire service and the drink after ski! We would be very happy if we welcome you again! Best Regards, Hristina Mihaylova, Casa Karina Hotel Manager

6/10 Okay

Jeanette, South Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, central location to gondola lift.
Great apartment, but it smelt of cigarette smoke for a few days, had to keep windows open to neutralise! Obviously guests were smoking in the room before us! Lounge settee was dirty and stained, turned the cushions around so it was then nice and clean. Nice touch that small bottles of water were left in the room everyday to put in your rucksack for the slopes. On the whole, a great hotel with welcoming staff!
Stayed 7 nights in Feb 2018
Response from Hristina Mihaylova on Mar 2, 2018
Dear Jeanette, Thank you for your feedback, the opinion of our guests is very important to us as in this way we can improve the services we offer in the hotel. I am happy to hear you enjoyed your stay with us and that you liked our location, staff, accommodation and food. Please take in mind that our housekeeping is from 8:30 in the morning until 16:30 in the afternoon and the rooms and the apartments are cleaned in this time of the day. Your comments regarding the apartment has been taken under consideration. We were happy to welcome you in our hotel and we do hope to visit us again! Best Regards Hristina Mihaylova

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel with good facilities especially the lobby, pool, and spa.
Stayed 4 nights in Feb 2018
Response from Hristina Mihaylova on Feb 12, 2018
Dear Clare, thank you very much for your possitive feedback. We are very glad to hear that you enjoyed your stay with us and we do hope to welcome you again! Best Regards, Hristina Mihaylova

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Casa Karina was a great place to stay. It was modern throughout the hotel and had good facilities. The food was good and the service was welcoming.
Stayed 1 night in Dec 2017
Response from Hristina Mihaylova on Jan 6, 2018
Dear William, thank you for your possitive feedback. We are happy to hear that you enjoyed your stay with us and we do hope to welcome you again! Best Regards from Casa Karina team

4/10 Poor

Petar, Plovdiv, Bulgaria

Disliked: Cleanliness, staff & service
Poor menu. Small portion and bad service from the staff.
Stayed 2 nights in Aug 2017

10/10 Excellent

Bayindir Huseyin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for the value!
It is the best value for money! They have a very friendly staff. The service was great with a smile always! Food for the breakfast and the dinner was very good! The location is quite nice to access the lifts and the town. I highly recommend what they offer before checking any other place in Bansko.
Dear Mr. Bayindir Huseyin, Thank you very much for the lovely words addressed to our team and sharing your last experience in our hotel. We are more than pleased to know that everyone put their effort in to make your stay memorable. Thank you for choosing Casa Karina. We will be happy to welcome you again in the nearest future! Your "Casa Karina" team

6/10 Okay

Liz, England

Good location, cheap hotel.
Great location close to everything. Asked for another pillow (only gave 1 each) , but had to ask again second day. Food was very average and often cold / Luke warm, but for the price wasn't expecting much! So cheap to eat out we did a few nights. Loved Bansko in general planning another trip and trying another hotel! Although would go back to casa Karina :) Some staff happier than others but all in all a good stay!
Response from Hristina Mihaylova on Apr 1, 2017
Dear Liz, Thank you very much for your feedback. It is very important for us to know our guests`s opinion, it helps us to improve our services. We will take into account all your mentions and we will be working on getting them fixed. We do hope to welcome you again in Hotel Casa Karina. Best Regards Hristina Mihaylova Manager

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient clean modern hotel with superb staff.
Negatives ? 1. The location is not ski in /ski out. It is a five minute walk to the gondola station, which can be very busy at peak times. Our party of nine used a hotel minibus service - well worth it. 2. The Hoyle food is attractively presented but taste was generally a little bland for us. Positives. Many ! Staff were excellent. Helpful, willing and knowledgeable. The ski hire shop within the complex was the best i have ever experienced. The two staff were helpful and efficient - even assisting with putting on and taking off your boots ! And their goodwill drinks were very welcome. Hotel was clean and adequately appointed. Transfers were arranged for us efficently and at sensible prices.
Response from General Manager on Mar 7, 2017
Dear Barry, Thank you for being our guest and for sharing your valuable feedback with us! It is a pleasure to know you have enjoyed our staff and the ski hire shop. We look forward to welcoming you as our guest in the nearest future and elevating your experience further! Warm regards, The Casa Karina Bansko Team

8/10 Good

jimmy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Food was not to my taste but I am a fussy eater so make what you will of it!
Response from Casa Karina on Feb 17, 2017
Dear Jimmy, Thank you for taking the time to share comments of your recent stay at Casa Karina. We are looking forward to meeting you again in the nearest future! Best Regards, Casa Karina team

8/10 Good

Srdjan

Liked: Property conditions & facilities, room comfort
The room was very comfortable and specius.
The apartment was comfortable and specius. Breakfast was very good too. Hotel Casa Karina is at the good position in Bansko and everything, including the access to gondola lift, is reachable by foot. Public spaces in hotel are well designed with good Internet access.
Response from General Manager on Feb 17, 2017
Dear Guest, Thank you very much for choosing Casa Karina for your recent stay in Bansko and for taking the time to write a feedback. We always look forward to welcoming you back as our valued guest! Best Regards, The team of Casa Karina

2/10 Terrible

ILIR, MACEDONIA

Disliked: Staff & service, room comfort
Terrible service and extra fees for everything
Terrible experience happen to travel a lot around the world and we had bad vacation due to hotel staff and extra fees charged for everything . I did purchased All inclusive from Orbitz and im sure that i booked with all inclusive room, i did not bother to verify with hotel since i never have issued with Orbits is my trusted travel site , I purchased another package for a friend and his family members,. WE went there entry at the lobby rude stuff , ok we passed that we checked in , after couple minutes manager arrived at my room stating that it is not all inclusive it is only room , which is orbitz mistake , when i purchased i clicked with all inclusive , that i ended up paying extra full amount 400$ for my room and my friends room , we passed that we need to park my car, ask them do you have parking o yes we have but is extra charge hahahah 6 leva per day , around 4 $ per day, ok we need bathrobes for spa and swimming pool o yes we have but is extra charge 5 leva 3.5 $ per person OMG ridiculous , i need an baby cot ( bed ) o yes of course , it is 5 leva per night OMG. we went to eat at the one restaurant they have worst food we ever had , we ended up eating outside at all time , ok al inclusive ??, can i have a cola or fanta- extra fee, can i have espresso - extra fee , what is not extra from alcohlic bev , - only local beer and mastika ( local liquer ) . In overal we had worst experience ever , Do not book Csa carina Folks , believe me you will be disappointed .

8/10 Good

Nat , Uk

Liked: Cleanliness, property conditions & facilities, room comfort
Great find!
Lovely food. Clean and modern. Perfect location for the gondola only 5 minutes walk. Quiet area but near to shops and restaurants. Would recommend the ski hire centre attached to the hotel. Would come back.
Response from Casa Karina on Apr 28, 2017
Dear Nat, Thank you for being our guest and for taking the time to share your positive comments with us! We are delighted to know you enjoyed your stay at Casa Karina. We look forward to welcoming you back in the nearest future! Warm Regards, The Casa Karina Team

8/10 Good

Jimmy, US

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, close to the Ski Center. Good value for money.

8/10 Good

Cheryl, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel with good facilities
Stayed for one night in June (so not in winter season!). Hotel was very well presented and in a great location with good views. Staff very friendly and welcoming. Within the price included, breakfast, evening meal, access to sauna etc which was added bonus. The only negative, was that the room did not have air conditioning, but that will not be a problem for most visitors as they will come during winter!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Hamit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Preisleistungsverhältnis
Wir waren das 2.Mal im Casa Karina. Es hat uns wieder sehr gut gefallen. Große Zimmer, gute Betten, schöner Spa, nettes Personal und das Essen war wieder lecker. Aber... leider nicht warm genug. Schade. Dafür eine große Auswahl. Wir kommen gerne wieder.
Stayed 9 nights in Feb 2020
Response from GM Atanas Atanasov on Apr 8, 2020
Hallo Andrea, Wir freuen uns sehr, dass Sie zum 2. Mal in unserem Hotel zu Gast sind. Wir werden sehen, warum du dich cooler gefühlt hast. Und ich versichere Ihnen, wir werden dies berücksichtigen, damit es beim nächsten Mal nicht passiert. Grüße und sei gesund!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
nice breakfast and dinner, clean spa and pool, good underground parking services, friendly staff, value for money
Stayed 2 nights in Feb 2020
Response from Hristina Mihaylova on Mar 8, 2020
Dear Guest, Thank you for being our guests and for your positive feedback. We are happy to hear that you enjoyed our accommodation, housekeeping and staff service, quality and variety of the food we offer at the buffet. We do hope to have the pleasure to welcome you again! Best Regards Hristina Mihaylova Hotel Manager Casa Karina

10/10 Excellent

Hakan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sağolsun her türlü destek verildi çok merkezi
Stayed 5 nights in Jan 2020
Response from Tony Atanasov on Feb 5, 2020
Hello Hakan, Thank you for choosing Casa Karina and thank you for the nice review. The opinion of our guests is very important for us. We are trying to do our best. Thank you again and hope to see you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from Tony Atanasov on Jan 15, 2020
Hello, Thank you very much for the review. We are glad that you are happy after your stay with us. It would be pleasure to be our guest again in future. Have a nice day!

6/10 Okay

Evangelos

Liked: Staff & service
Απογοητευτικό
Απογοητευτικό Το διαμέρισμα πάρα πολύ μικρό, Τα ντουλαπια της κουζίνας κυριολεκτικά άδεια χωρίς ένα σκεύος αναπληρώνειΚαγκελάκια της κουζίνας κυριολεκτικά άδεια χωρίς ένα σκεύος οτιδήποτε... υπόψη ότι η γύρω περιοχές δεν έχει πάρκινγκ άρα + 10 λέβα για το πάρκινγκ που παρέχει το ξενοδοχείο επίσης στη ντουλάπα θα διαπιστώσετε ότι δεν έχει μπουρνούζι + 10 λέβα συνυπολογίσετε και σίγουρα θα προτιμήσετε κάποιο άλλο ξενοδοχείο όπως και εγώ την επόμενη φορά.
Stayed 1 night in Nov 2019

10/10 Excellent

Bjørn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Hristina Mihaylova on Jul 3, 2018
Dear Mr. Brunstad, thank you very much for your positive feedback. We are happy to hear you enjoyed your stay with us! We hope to welcome you again!

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
The location is good, parking facilities in the basement (extra charge), pool and sauna ok, too crowded at breakfast and dinner and food not great. Skiing area is nice but the waiting for the gondola to go up the mountain is at least 1,5 hrs between 8 am - 11.30 am (not enough capacity during popular skiing times such as February).
Response from Hristina Mihaylova on Apr 21, 2018
Dear Guest, thank you for taking time to share with us your opinion for your recent stay in Casa Karina Bansko. We are glad to hear you liked our location, parking and Spa facilities. Your remark regarding the food is taken into account. We are sorry to hear that the working hours of the Gondola did not meet your expectations but unfortunately we are not able to assist with this issue. We will be happy to welcome you again! Best regards Hristina Mihaylova Casa Karina Hotel Manager

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive for its facilities
Nice hotel but not a 4 star one. Enough clean with everyday towels change. Free towels for the pool and spa. The spa facilities just ok. Good WiFi only in the ground floor but no conection in the 4th floor. The breakfast was satisfied but more options are needed.
Stayed 1 night in Dec 2017
Response from Hristina Mihaylova on Jan 6, 2018
Dear guest, Thnk you for your feedback. The opinion of our guests is important to us so we can improve the quality of our services. We hope to welcome you again. Best Regards, Hristina Mihaylova