Exterior

Reviews of Quality Inn & Suites Salina National Forest Area

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 51 out of 126 reviews" "
Rating 8 - Good. 32 out of 126 reviews" "
Rating 6 - Okay. 21 out of 126 reviews" "
Rating 4 - Poor. 16 out of 126 reviews" "
Rating 2 - Terrible. 6 out of 126 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was clean. The staff was professional. The breakfast was not good. It might be because they aren’t in full summer visitor mode yet.
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Sharon,Thank you for your feedback! We are delighted to hear that you found our hotel clean and our staff professional. We appreciate your comments about the breakfast, which we will share with our team for future improvements. We hope to welcome you back to experience our full summer offerings.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Julie,We're thrilled you enjoyed your stay with us! If you have any additional comments or feedback, feel free to reach out to us directly. We look forward to welcoming you back soon!

8/10 Good

Pat

Stayed 1 night in Mar 2024
Response from Manager on Apr 26, 2024
Hello Pat,We're glad to hear you enjoyed your stay with us! If you have any suggestions or feedback, please feel free to contact us so we can continue to improve our services.

6/10 Okay

Margaret

Traveled with partner
Liked: Cleanliness, staff & service
This was a good place to stay for one night as the price was great. The room was clean, and the bed was comfortable. The pool and hot tub area is small, and the hot tub needs to be hotter. The free breakfast is basic, but the waffles were delicious!
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Margaret, We appreciate your feedback on your recent stay with us. We are pleased to hear you enjoyed the cleanliness of your room and found the bed comfortable. Thank you for your comments on the pool and hot tub area, as well as the breakfast offerings. We will take your suggestions into consideration for future improvements to enhance our guests' experience.

10/10 Excellent

Larry

Traveled with partner
Liked: Amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Larry,We appreciate you taking the time to share your feedback with us. Feel free to reach out to our management directly for further assistance with your concerns. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Okay

Dominick

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Dominick,We appreciate you choosing our hotel for your stay. Please feel free to contact us directly to share any feedback you may have from your experience with us. We look forward to hearing from you.

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello KAREN,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon.

10/10 Excellent

Andrew

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the front desk was the nicest guy ever they worked with us even when there was confusion with the date they were able to get it fixed right away and get us in a room. True value of customer service.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Andrew,Thank you for taking the time to share your feedback. We are delighted to hear that our front desk staff provided excellent customer service and resolved any confusion with your reservation promptly. It's our priority to ensure a smooth check-in experience for our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Apryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service
Upon check-in, Ernesto made sure that my son and I had connecting rooms. He was welcoming and friendly. Excellent customer service!
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Apryl,Thank you for taking the time to share your experience with us! We're thrilled to hear that Ernesto provided excellent customer service during your check-in and ensured that you and your son had connecting rooms. It's great to know that you felt welcomed and that he was friendly. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CO family reunion
This might be irrelevant, but the front desk staff spoke Spanish. I speak Italiano. We had fun comparing Romance languages during check in. Room doors are on the inside. Breakfast was OK, but my boyfriend found the OJ watery. Subway was across the street, but they were closed at 2045, when the sign said open until 2100.
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello David,Thank you for sharing your experience with us. We're glad to hear that you enjoyed conversing with our front desk staff. We apologize if there was any confusion regarding the operating hours of the nearby subway. We appreciate your feedback regarding the breakfast, and we'll certainly take it into consideration for future improvements. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to use as a home base to explore the area, from Fishlake to Capitol Reef, Mystic hot springs….. The staff is super friendly, accommodating; the rooms are comfortable and super clean and the breakfast is great! The pool (cold) and the hot tub are great for exercising too! Definitely recommend!
Stayed 3 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Maria, Thank you for taking the time to share your experience. We're delighted to hear that you enjoyed our friendly staff, comfortable rooms, and great breakfast. It's also wonderful to know that you found our pool and hot tub to be great for exercising. We appreciate your recommendation and hope to welcome you back in the future for another enjoyable stay.

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Melissa, We appreciate you choosing our hotel for your stay. We apologize for falling short of your expectations. We encourage you to reach out to us with any specific feedback regarding your experience so we can address any issues. We value your input and hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Amber

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello Amber,We're sorry to hear that your experience at our hotel did not meet your expectations. Please contact us directly so we can address any concerns you may have had during your stay. We value your feedback and strive to improve our services.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Michelle,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back soon!

10/10 Excellent

Tito

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 14, 2023
Hello Tito,We greatly appreciate your perfect rating! It was a pleasure having you as our guest and we are thrilled to hear that you had a wonderful experience during your stay. If you have any further feedback or would like to share any specific highlights from your visit, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

8/10 Good

David O.

Business traveler
Liked: Cleanliness, staff & service
Off season town closes about 7 pm
Stayed 2 nights in Dec 2023
Response from Manager on Dec 10, 2023
Hello David O.,Thank you for your feedback. We apologize for any inconvenience caused by the early closure of the town during the off season. We recommend checking with the front desk for nearby places that may remain open later. We appreciate your understanding and hope you had an enjoyable stay overall.

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As two women, we felt very safe in this hotel. The staff was kind and patient. The morning breakfast was stocked and clean. The room itself was simple and cozy. We were grateful for our nice stay here. Thanks!
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Rachel,Thank you for choosing our hotel for your stay. We are delighted to hear that you felt safe and had a pleasant experience with our staff. It's great to know that you found our breakfast well-stocked and clean. We appreciate your kind words regarding the simplicity and coziness of our rooms. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello ADRIANA,We appreciate your feedback on our competitive pricing. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the Quality inn were so nice and helpful, they e tenxe my stay with a snow storm that set in, and also the room, lobby and rest of the hotel was prsented with pride and extreme clenliness. Would definatly stay again.
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Carl,Thank you for your kind words about our staff and the cleanliness of our hotel. We aim to provide excellent service and a clean environment for our guests. It's great to hear that we were able to accommodate you during the snowstorm. We would be delighted to welcome you back for another stay in the future.

4/10 Poor

Derrick

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
A bit run down and we had to unplug the microwave because it beeped incessantly. It was clean and the breakfast was okay.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Derrick, Thank you for your feedback and for highlighting the cleanliness and satisfactory breakfast during your stay. We appreciate your patience with the beeping microwave, and we apologize for any inconvenience caused. Your comments will be shared with our team to ensure a better experience for future guests. We hope to welcome you back and provide you with an improved stay.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Craig,Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconvenience caused during your stay. We will review your comments internally to improve our services for future guests. If you have any further concerns, we recommend reaching out to our management team directly.

10/10 Excellent

Robin

Traveled with partner
It was a good place to watch the eclipse. It was easy to find and friendly
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hi Robin,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a great surprise. It had a variety to choose from. Staff was friendly and super helpful. We had a pleasant stay.
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hi Rachel,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of hospitality, and we are glad you loved the breakfast services. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

6/10 Okay

Steven, Morrison

Just a very basic hotel.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Steven, We appreciate the comments, especially with regards to your opinion of our hotel. We hope to see you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean rooms and comfortable beds.
Clean hotel, an easy check in process. the only thing I didnt like was not having some sort of automatic air conditioning system. The a/c unit we had was missing the sticker on the control handle and we could not seem to get the temperature right while we were there.
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Dear Guest,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Dear Guest,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Catherine

Liked: Staff & service
Mixed feelings on this place
The night clerk was very kind. Later learned he was the owners son. Although this hotel is a Quality Inn, it is owner operated which is cool because i like supporting the normal, non rich people I pass in life. Rooms and floors in the rooms are clean. The hallway floors aren't as clean due to the muddy parking lot. The hotel is dog friendly for a fee of $20. The owner has a dog in house as well that roams the hotel halls and lobby. New A/C is needed as mine stopped working and was a very old model. The beds are old innerspring so very dated but we slept well enough. The people living in an RV and camper in the parking lot,, was strange & overflow parking is in the mud. In short, we slept well but this owner needs to fix a few things...
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello Catherine, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

10/10 Excellent

Mistie

Traveled with family
Liked: Staff & service, room comfort
Repeat customer
I have stayed at this hotel probably 30 times in the past 6 years. It's well worth your money. The people that run it are awesome the only thing I don't like is hotdogs for breakfast and it could be darker in the rooms.
Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hello Mistie,We appreciate that you've taken the time to share with us regarding our breakfast. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Good

Crystallyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello Crystallyn,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Kristine

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with very friendly staff.
Stayed 1 night in Aug 2023
Response from Manager on Aug 22, 2023
Hi Kristine,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

8/10 Good

Laurel

Liked: Staff & service
Stayed 3 nights in Aug 2023
Response from Manager on Aug 22, 2023
Hello Laurel,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Eric

Stayed 2 nights in Jul 2023
Response from Manager on Aug 4, 2023
Hello Eric,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Lance

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is very dated and in need of updating! Bathroom fixtures need upgrades; shower head needs replaced; No water in room; Overall a very sparse room experience. Not the Quality we have experienced in other Quality Inn’s.
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Lance,We appreciate that you've taken the time to share with us regarding our shower as well as our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

Nicklaus

Liked: Cleanliness, staff & service
Fit for purpose
Not the Ritz but it is fit for purpose. Inexpensive and convenient. Don't expect more.
Stayed 3 nights in Jul 2023
Response from Manager on Jul 27, 2023
Hi Nicklaus,I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Garry L

Liked: Cleanliness, staff & service, property conditions & facilities
Owner and employees are outstanding.
Stayed 1 night in Jul 2023
Response from Manager on Jul 23, 2023
Hello Garry L,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope to someday have another opportunity to host your stay.

4/10 Poor

Becki

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This used to be a roadway inn. Pretty sure the only change has been the sign. The beds fell to the middle and the bathroom was dirty. The room was a quiet though and the woman at the front desk was nice.
Stayed 1 night in Jul 2023
Response from Manager on Jul 16, 2023
Hello Becki,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

LACY ROSELLE

Traveled with family
Liked: Cleanliness, staff & service
Wonderful staff, great breakfast, clean rooms. We will definitely come back. My only complaint was that the hot tub was broken while we were there, but I know that happens sometimes. Otherwise, we loved it!
Stayed 2 nights in Jul 2023
Response from Manager on Jul 9, 2023
Hello LACY ROSELLE, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wanted clean room and a breakfast and pool and hot tub. This hotel has it all. Staff was great no problems.
Stayed 2 nights in Jun 2023
Response from Manager on Jul 4, 2023
Hello Julie,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and your comments about our breakfast. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
California trip
We were looking for a pet friendly place to stay where I could use my rewards points. This place was convenient and the staff was friendly. We had easy access to our vehicle Over all this place was a good value.
Stayed 1 night in Jun 2023
Response from Manager on Jul 4, 2023
Hello Raymond,Thank you for your valuable opinion regarding our staff and your insights regarding our access. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 Okay

JESSICA

Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello JESSICA,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

David, San Antonio

Traveled with partner
Disliked: Staff & service
Breakfast terrible
Stayed 1 night in Jun 2023
Response from Manager on Jun 24, 2023
Hello David,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special, but it was clean, had a bed and a shower, and that's all I needed. Had a great dinner at Denny's...yes, Denny's, and the staff were very nice, especially the young lady who chatted with me while I ate. And they talked me into getting the apple crisp, which was freshly baked and delicious! As for the hotel, it was fine. Breakfast was sub-par.
Stayed 1 night in Jun 2023
Response from Manager on Jun 24, 2023
Hi Paul,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

4/10 Poor

reese

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Light from the front of the building glowing in my room all night. Ice cold pool, warm hot tube. Noisey AC that would shut off and not start again for hours. Overall smelly
Stayed 2 nights in Jun 2023
Response from Manager on Jun 21, 2023
Hello reese, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on Jun 2, 2023
Hello Jeanne,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Sara

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023
Response from Manager on Jun 1, 2023
Hello Sara,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Tito

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Hello Tito,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
Very clean and i was well satified
Stayed 2 nights in Apr 2023
Response from Manager on May 4, 2023
Hello Terrance,We can't thank you enough for sharing your feedback with regards to our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Coffee 24/7.
Stayed 1 night in Apr 2023
Response from Manager on Apr 14, 2023
Hi Gloria,It is wonderful to learn that you enjoyed your stay and stoked that we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

4/10 Poor

Maria

Liked: Room comfort
Stayed 1 night in Mar 2023
Response from Manager on Mar 22, 2023
Hello Maria,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Harry

it was very expensive and the bathtub wouldn't drain
Stayed 1 night in Feb 2023
Response from Manager on Feb 20, 2023
Hello Harry, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.