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Reviews of Heritage Inn & Suites Ridgecrest-China Lake

3 out of 5
Heritage Inn & Suites Ridgecrest-China Lake
1050 N Norma St, Ridgecrest, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 198 out of 523 reviews" "
Rating 8 - Good. 188 out of 523 reviews" "
Rating 6 - Okay. 78 out of 523 reviews" "
Rating 4 - Poor. 36 out of 523 reviews" "
Rating 2 - Terrible. 23 out of 523 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Isabelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice a quiet place
Stayed 1 night in Apr 2024
Response from Alex V on Apr 20, 2024
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again in the future. Have a wonderful night!

10/10 Excellent

James

Liked: Property conditions & facilities
The young man at the desk, Alex, was very helpful, and even opened our room door as we were carrying food in our hands.
Stayed 1 night in Apr 2024
Response from Alex V on Apr 20, 2024
Thank you for your kind words. I was more than happy to help any way possible. Hopefully we get to see you again in the future. Have a wonderful night!

10/10 Excellent

Isabelle

Traveled with family
Liked: Cleanliness, property conditions & facilities
This stuff was very friendly it is very quiet very pleasant place for travelling
Stayed 1 night in Apr 2024
Response from Alex V on Apr 12, 2024
Thank you for your kind words! We are happy to hear you had a nice stay and we hope we get to see you again in the future. Have a wonderful day!

10/10 Excellent

Donald Russell

Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a plesant stay and the guests we invited to stay enjoyed their rooms too... This is our fourth return visit...!
Stayed 3 nights in Mar 2024
Response from Alex V on Apr 12, 2024
Thank you for your review! We are glad to hear you enjoyed your stay and we hope to see you for a fifth visit! Have a wonderful day!

4/10 Poor

Douglas

Traveled with partner
Room had water stains on ceiling. Which could have been mould. Curtains s above room heater and AC unit where covered in dust
Stayed 1 night in Apr 2024
Response from Alex V on Apr 12, 2024
Thank you for your review, we are very sorry to hear about your stay. We will pass this information to our team so we can fix these issues. We hope to see you again someday. Have a nice night!

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, property conditions & facilities
Located close to one of the best restaurants in town! Convenience store close by. Staff was very friendly
Stayed 3 nights in Mar 2024
Response from Alex V on Apr 2, 2024
Thank you for your review. We are glad you had a nice stay and we hope to see you again in the future. Have a nice night!

10/10 Excellent

dong

Liked: Cleanliness, amenities, property conditions & facilities
excellent place to stay
Stayed 1 night in Mar 2024
Response from Alex V on Apr 2, 2024
Thank you for your kind words! We are glad you had a nice stay and we hope to see you again soon. Have a wonderful night!

10/10 Excellent

Meital

Traveled with family
Liked: Cleanliness, property conditions & facilities
The main area is beautiful, the room was big and clean. Breakfast was basic but that's all we needed. The people at the front desk were helpful and friendly. We didn't have time to explore the area around the hotel. Overall a great experience.
Stayed 1 night in Mar 2024
Response from Alex V on Apr 2, 2024
Thank you for your kind words. We are glad you had a nice stay and we hope to see you again in the future. Have a wonderful night!

8/10 Good

George

Liked: Property conditions & facilities
Price is good for what you get. I've stayed here twice, and both times I've gotten large, comfortable rooms. There's plenty of parking. It is quiet since it is a few blocks off of the main roadways. Some aspects of the room feel a bit worn out, though everything was functional. The nearby food options (as in right next door) are limited, though a short drive gets you to main roads with more options.
Stayed 1 night in Mar 2024
Response from Alex V on Mar 27, 2024
Thank you for your review. We are always looking for ways to improve so we will definitely be taking what you said into consideration. We hope to see you again someday. Have a nice night!

8/10 Good

Lawrence, Mesa

Liked: Cleanliness, property conditions & facilities
The clerk the first night was helpful. The lady clerk the next night was not helpful.
Stayed 2 nights in Feb 2024
Response from Alex V on Mar 7, 2024
Thank you for your review. We are sorry our desk clerk did not meet your expectations on the second night. We will be taking what you said and looking to improve for the future. We hope to see you again someday. Have a wonderful night.

8/10 Good

Thomas

Stayed 1 night in Feb 2024
Response from Alex V on Mar 25, 2024
Thank you for your review. We are glad you had a nice stay and we hope to see you again someday. Have a wonderful night!

8/10 Good

Joanna

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was quiet, felt safe, lots of breakfast goodies. Coffee, tea, milk, yogurt, and juice available 24-7. Good room temperature control. Reasonable price. Bed was just okay. The rooms are a little outdated but fine otherwise.
Stayed 2 nights in Jan 2024
Response from Alex V on Jan 27, 2024
Thank you for your review. We are glad you enjoyed your stay and we hope to see you again in the future. Have a wonderful night!

10/10 Excellent

Amber, West Nottingham

Front desk staff are great! Parking is fine and they have cameras on the parking lot. Walls and floors/ceilings are thin. I could hear somebody whistling down the hallway in the early am… why he chose to share that talent at that time with the 1st floor is beyond me. I think I herd of water Buffalo were staying above me and stampeding half the night. Beds are ok for comfort, pillows are like blocks. My thoughts are get new pillows, allow the fan on the heat/AC to run continuously to block out the noise and replace the dirty worn and stained carpeting in the room with something more durable or at least find a maid who actually cleans behind things and in corners.
Stayed 1 night in Jan 2024
Response from Alex V on Jan 20, 2024
Hello, we are very sorry you had a bad stay. We do appreciate your feedback though and we will be looking into all of the issues you brought to our attention. We hope to see you again someday so we can make it up to you. Have a wonderful night!

10/10 Excellent

Bill

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Hotel room was clean , safe , located in good area. Front desk was super nice and helpful.
Stayed 1 night in Jan 2024
Response from Alex V on Jan 20, 2024
Thank you for your review! We appreciate your feedback and we are glad you enjoyed your stay. We hope to see you again someday in the future! Have a nice night!

10/10 Excellent

Boyan

Liked: Cleanliness, property conditions & facilities
They offer free and delicious yogurt and milk 24 hours. The staff is nice.
Response from Alex V on Jan 20, 2024
Thank you for your review! We are glad you enjoyed your stay and thank you for your kind words about our staff! We hope to see you again in the future! Have a nice night!

10/10 Excellent

Xuejun

Traveled with family
Liked: Amenities, property conditions & facilities
Spatial room
Stayed 1 night in Dec 2023
Response from Alex V on Jan 20, 2024
Thank you for your review! We are glad you enjoyed your stay as well as the size of the room. We hope to see you again in the future! Have a nice night!

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alex V on Jan 20, 2024
Thank you for your review! We hope to see you again in the future!

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Alex V on Jan 20, 2024
Thank you for your review! We hope to see you again in the future!

10/10 Excellent

Ian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alex V on Jan 20, 2024
Thank you for your review! We hope to see you again in the future!

6/10 Okay

John

Stayed 1 night in Dec 2023
Response from Alex V on Dec 6, 2023
Thank you for your review! We hope you had a nice stay and we hope to see you again in the future. Have a nice night!

10/10 Excellent

Frank, Lake Elsinore

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hidden hotel in Ridgecrest. I found my new goto for this area.
Stayed 1 night in Nov 2023
Response from Alex V on Dec 5, 2023
Thank you for your review! We are pleased to hear you enjoyed your stay and will be back again. We look forward to seeing you again in the future. Have a nice night!

10/10 Excellent

Antony

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Nov 2023
Response from Alex V on Dec 5, 2023
Thank you for your kind words. We hope you stay with us again next time you are in the area. Have a nice night!

10/10 Excellent

Jared

Stayed 2 nights in Nov 2023
Response from Alex V on Jan 20, 2024
Thank you for your review! We hope to see you again in the future!

8/10 Good

Antony

Stayed 1 night in Oct 2023
Response from Alex V on Nov 21, 2023
Thank you for your review! We are happy to see you enjoyed your stay and we hope to see you again in the future! Have a wonderful night!

4/10 Poor

Susan

Stayed 1 night in Sep 2023
Response from Alex V on Oct 2, 2023
Thank you for your review. We are sorry you didn't enjoy your stay. We will be looking at ways to improve in the future. Have a wonderful night!

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We liked the pool and spa. That was great after several hours driving. Didn't like that our toilet ran constantly and kept flushing. The breakfast was not served I think due to repairs.
Stayed 1 night in Sep 2023
Response from Alex V on Sep 23, 2023
Thank you for your review! Sorry about the breakfast and toilet issue. We will definitely be looking into this and correcting it as soon as possible. Have a wonderful night!

10/10 Excellent

Aleta

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Everything was wonderful. Staff super friendly!! Great breakfast. Beautiful facilities.
Stayed 1 night in Sep 2023
Response from Alex V on Sep 23, 2023
Thank you for your review! We are glad you enjoyed your stay and look forward to seeing you in the future! Have a wonderful night!

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Alex V on Sep 20, 2023
Thank you for your review! We hope to see you again in the future!

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Snacks were available all day long.
Stayed 1 night in Sep 2023
Response from Alex V on Sep 15, 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again someday! Have a wonderful night!

4/10 Poor

Damon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Alex V on Sep 14, 2023
Thank you for your review. We are sorry you were disappointed, we will look at ways to improve for the future. Have a wonderful night!

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was available early at 5 AM. Snacks were always available.
Stayed 1 night in Sep 2023
Response from Alex V on Sep 12, 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again in the future. Have a wonderful night!

10/10 Excellent

Destiny

Stayed 3 nights in Aug 2023
Response from Alex V on Sep 12, 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again in the future. Have a nice night!

8/10 Good

Mary

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Alex V on Aug 18, 2023
Thank you for your review! We hope to see you again someday in the future! Have a nice night!

10/10 Excellent

Brett

Business traveler
Liked: Cleanliness, room comfort
My top hotel in Ridgecrest
Great stay at Heritage Inn. Check in was quick and easy and the front desk was very nice and professional. Room was clean and spacious. I plan to stay here anytime I am in Ridgecrest.
Stayed 1 night in Aug 2023
Response from Alex V on Aug 8, 2023
Thank you for your kind review! We are glad you enjoyed your stay and we look forward to seeing you in the future! Have a wonderful night.

10/10 Excellent

Sumit

Stayed 1 night in Jul 2023
Response from Alex V on Jul 31, 2023
Thank you for your review! We hope to see you again in the future someday. Have a nice night!

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet location near dining options you can walk to! Staff was very friendly and the pool was refreshing for our family
Stayed 2 nights in Jul 2023
Response from Alex V on Jul 26, 2023
Thank you for your review. We hope to see you again in the future someday. Have a great night!

8/10 Good

Gerald

Liked: Cleanliness, room comfort
The toilet is too low and small..! Lighting in the bathroom is dim
Stayed 2 nights in Jul 2023
Response from Alex V on Jul 25, 2023
Thank you for your review. We will take this into consideration and look into ways of improving these things. Have a great day!

10/10 Excellent

Perrine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the fitness room, pool, and hot tub. When we checked in, it was nice that they provided water and free snacks as well as a simple breakfast. It was convenient for us because we were breaking our journey between Lee Vining and San Diego up.
Stayed 1 night in Jul 2023
Response from Alex V on Jul 18, 2023
Thank you for your review! We hope to see you again someday in the future. Have a wonderful night!

6/10 Okay

Karen

Bathroom fixtures need maintenance.
Stayed 1 night in Jul 2023
Response from Alex V on Jul 18, 2023
Thank you for your review. We will look into this and we hope to see you again in the future. Have a great day!

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
Clean, comfy, and cordial.
The breakfast is simple, help yourself, but effective. While a bit old and not so elegant (particularly in the bathroom), the place was clean from top to bottom. Comfortable bed. Easy Wi-fi access. Clean and enjoyably spacious pool area. Great customer service including early check-in with no hassle as well as an added night with zero issues in the same room as well.
Stayed 1 night in Jun 2023
Response from Alex V on Jul 1, 2023
Thank you for your review! We are glad you enjoyed your stay and we look forward to seeing you again in the future!

10/10 Excellent

Jared

Stayed 1 night in Jun 2023
Response from Alex V on Jul 19, 2023
Thank you for your review! We hope to see you again in the future. Have a wonderful day!

10/10 Excellent

Lucila

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from Alex V on Jun 15, 2023
Thank you for your review! We hope to see you again someday in the future. Have a nice night!

6/10 Okay

robert

Disliked: Amenities
Stayed 1 night in Jun 2023
Response from Alex V on Jun 15, 2023
Thank you for your review. We hope to see you again in the future. Have a wonderful night!

6/10 Okay

Troy

Business traveler
Liked: Cleanliness
Needs Some Upgrading and Repairs
Very dated rooms. Old phone with incorrect information on it. Cheap Smoke detector that goes off with the littlest of steam from the bathroom and the front desk didn’t care. Obvious water leaks in the room with bubbling paint on the ceiling.
Stayed 1 night in Jun 2023
Response from Alex V on Jun 9, 2023
Thank you for your review. We will definitely look into correcting these issues ASAP. Have a great night.

10/10 Excellent

Sonnia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
After few days traveling from Reno to a night in San Francisco, the Golden Gate Bridge, Sequoia Park, Yosemite and drive through the Mojave Dessert through the Sierra Nevada to head to the Death Vally National Park we found this little Gem the Heritage Inn in Ridgecrest CA….. The front desk young man was so nice and attentive, place was clean, and price was right! I would stay here again…I would definitely recommend.
Stayed 1 night in Jun 2023
Response from Alex V on Jun 7, 2023
Thank you for your kind review! We are glad you enjoyed your stay and we hope to see you again someday in the future. Have a wonderful night!

10/10 Excellent

Alfredo

Stayed 1 night in Jun 2023
Response from Alex V on Jun 26, 2023
Thank you for your review! We are glad you enjoyed your stay and we look forward to seeing you again in the future!

10/10 Excellent

Alfredo

Stayed 1 night in Jun 2023
Response from Alex V on Jun 24, 2023
Thank you for your review! We hope to see you again in the future!

10/10 Excellent

Jared

Stayed 1 night in May 2023
Response from Alex V on Jun 24, 2023
Thank you for your review! We hope to see you again in the future!

10/10 Excellent

WALTER

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Layout was good. Pool was nice. Carpets need replacing alone with the bath tubs. Need a nice dinning area. Breakfast needs improvement. Overall it was good and the staff was very pleasant and helpful. Room that we stayed in was large and well kept. The price per night was reasonable.
Stayed 1 night in May 2023
Response from Alex V on May 31, 2023
Thank you for your review. We do have a restaurant on site that is being renovated. Once that reopens, we will have our delicious hot breakfast again. Our current breakfast is just holding us over until then. We hope to see you again in the future and have a wonderful day!

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Nice place!
Stayed 1 night in May 2023
Response from Alex V on May 30, 2023
Thank you for your kind review! We are glad you enjoyed your stay and we look forward to seeing you again in the future someday. Have a wonderful day!