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Reviews of Holiday Inn Express Hotel & Suites Banning, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Banning, an IHG Hotel
3020 W Ramsey St, Banning, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 517 out of 1011 reviews" "
Rating 8 - Good. 219 out of 1011 reviews" "
Rating 6 - Okay. 101 out of 1011 reviews" "
Rating 4 - Poor. 76 out of 1011 reviews" "
Rating 2 - Terrible. 98 out of 1011 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

SALVADOR

Liked: Property conditions & facilities
Clean
Stayed 1 night in Apr 2024

2/10 Terrible

Vital, Tarzana

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I book it like early the week and when I arrive the front desk lady didn’t want to give me a room in the second or third floor she said that the room was already assigned to me … And another thing the room didn’t have the remote control so it was very bad customer. Service
Stayed 1 night in Apr 2024

8/10 Good

Anna

Traveled with family
Liked: Staff & service
Pool was dirty. Room was clean but had a stale smell when we entered. Staff was friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

justin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In area need a quiet clean place to stay check it out
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Magaly

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciate the upkeep and cleaniness of the property, inside lobby, parking lot, and inside the room. I was quite concern in the evening around 9:30pm with doors shutting and slamming frequently. I'm not sure if that was inspection happening in every vacant room, but i would suggest doing that at an earlier time and not in the evening when im trying to sleep.
Stayed 1 night in Apr 2024

6/10 Okay

Juan

Stayed 2 nights in Mar 2024

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night gal was great. When i checked out i needed the cart to move my luggage. I wa s not informed that my card would not work in t he door. In retrospect. That makes sense. But when i told her id keep the card to go back with the cart., why did she not say, it wont work. I was lucky housekeeping was there and let me in. Ir i would have had to go back down to the lobby from the 3rd floor.
Stayed 1 night in Mar 2024

10/10 Excellent

David, Perth Amboy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease check in and out
Stayed 5 nights in Mar 2024

10/10 Excellent

Connie

Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Stayed 1 night in Mar 2024

8/10 Good

Zahalwa, tijuana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Stayed 1 night in Mar 2024

6/10 Okay

Megan

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Asked 3 separate times for more pancake mix for the breakfast, never happened. Minimal food left at 9am.
Stayed 1 night in Mar 2024

8/10 Good

Claude

Traveled with family
Liked: Cleanliness, staff & service, amenities
Supply smaller pillows. Improve mattress.
Stayed 1 night in Mar 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ann, Marietta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room met our needs. Oddly, the room door was ajar when we arrived and there was water on the floor by the tub and a mop on the floor inside the door. The room seemed clean otherwise. Breakfast was great.
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and a great location ! Staff was very friendly !
Stayed 3 nights in Mar 2024

6/10 Okay

Wei

Traveled with family
When I arrived, staff told me they canceled my reservation and no room available. They claimed they called me and left a message. None of these happened. Staff also very rude.
Stayed 1 night in Mar 2024

10/10 Excellent

herman, Sparks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady that checked me in at 8:00pm last night on March 4th was courteous, friendly and very helpful and understanding of my needs. It was a very pleasant experience and I am very pleased with Holiday Inn Express for hiring such a considerate and qualified staff member. Dr. Rick Sakamoto
Stayed 1 night in Mar 2024

6/10 Okay

Alfredo

Stayed 1 night in Feb 2024

8/10 Good

victor

Stayed 1 night in Feb 2024

8/10 Good

Lucia

Traveled with partner
Disliked: Staff & service
Terrible service in the brekfast only one person working for tje kitchen
Stayed 1 night in Feb 2024

10/10 Excellent

Kathy ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great value.
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024

10/10 Excellent

Mario

Stayed 1 night in Feb 2024

10/10 Excellent

Baxi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Bryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2023

8/10 Good

Stanley

Traveled with family
Property looks new. Clean and roomy.
Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and very quiet. The room had a microwave, mini refrigerator and Keurig coffee maker. Bathroom had great lighting and provided Dove hair, lotion and hand washing products. Restaurants, grocery, and gas are nearby and it is located right off the freeway so that makes it easily accessible.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast 😋
Stayed 1 night in Feb 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a super easy registration n also check out process. Breakfast was good. All looked clean n new.
Stayed 2 nights in Jan 2024

6/10 Okay

Emma

Traveled with group
Room stunk like dirty carpet and the bathroom stunk like dirty toilet.
Stayed 1 night in Jan 2024

10/10 Excellent

Jermaine Jackson, Los Angeles

Business traveler
Liked: Amenities, property conditions & facilities
Great experience, and location
Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Raul

Stayed 1 night in Jan 2024

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and quiet, and the staff is nice.
Stayed 1 night in Jan 2024

2/10 Terrible

Imelda

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jarred

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went great. My wife and I had a great time on our stay
Stayed 1 night in Jan 2024

4/10 Poor

Erik

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Natalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was extremely comfortable, so much space in our room, and the staff was very friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met all needs perfectly
Perfect for our needs
Stayed 1 night in Jan 2024

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Carolina

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023