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Reviews of Hotel Hulku

2.5 out of 5
Hotel Hulku
Ave.20 entre 4 y 6 norte Col.Centro, Playa del Carmen, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 70 out of 185 reviews" "
Rating 8 - Good. 73 out of 185 reviews" "
Rating 6 - Okay. 26 out of 185 reviews" "
Rating 4 - Poor. 9 out of 185 reviews" "
Rating 2 - Terrible. 7 out of 185 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yazmin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay! Short in distance to the beach and different restaurants! Clean and calm property !!
Stayed 4 nights in Aug 2023
Response from Hotel Hul-Kù on Aug 11, 2023
Nos alegra saber que tuvo una estancia confortable con nosotros , esperamos su próxima visita. Saludos!

2/10 Terrible

Alexandra

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Really bad experience!! They closed the parking door and didn't let us in until my husband and other guests complained!! We didnt had water in our shower 2 days at different hours. At the restaurant there was only 1 waitress, for all the guests.
Stayed 4 nights in Apr 2023
Response from Hotel Hul-Kù on Apr 9, 2023
Buenos días Alexandra, gracias por tomarse parte de su tiempo en comentar, le comento al momento del check in se les comentó del horario del estacionamiento el cual es de 7 am a 11pm, el cual ustedes no respetaron junto con otra familia, aparte de que habían firmado un documento donde aceptaban las reglas del hotel, respecto al área del restaurant siempre hay de 3 a 4 personas. con el agua en efecto uno una falla pero de inmediato se resolvió el problema fueron minutos sin agua no días,

10/10 Excellent

Ana Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good I love the place
Stayed 5 nights in Feb 2023

10/10 Excellent

samantha, Newport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, clean and good spot to stay, close to 5th Ave and bus station. Mini resort feel inside the city.
Stayed 1 night in Mar 2023

10/10 Excellent

Leandro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing

8/10 Good

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good location. The staff is friendly and the rooms are clean.

4/10 Poor

Alexandrine

Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiencia recomendable
El hotel está convenientemente ubicado a sólo unas cuadras de restaurantes, bares y el palacio municipal. Las habitaciones son confortables pero el baño un poco pequeño para mi gusto. A diferencia de otros hoteles en la zona, éste sí cuenta con estacionamiento. El personal fue amable e incluso nos ofrecieron el uso de las instalaciones después de hacer check-out
Stayed 1 night in Oct 2022
Response from Hulku on Oct 29, 2022
buenos estimado agracemos que se haya tomado unos minutos de su tiempo para compartirnos un comentario, nos complace saber que disfrutro su estancia en el hotel ademas de sus alrededores. una disculpa por el inconveniente del baño.esperamos que en sus próximas vacaciones nos permita ser parte nuevamente de su experiencia. Saludos Cordiales:Jose Manuel Pérez Neri. Gte. Operaciones.

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso, tiene muchas plantas hermosas. Es muy bonito el lugar. Estaba limpio y el precio fue excelente!
Stayed 1 night in Sep 2022
Response from Hotel Hul-Kú on Oct 1, 2022
Nos alegra que su estancia haya sido placentera, nuestro propósito es brindarles una sensación de tranquilidad y relajación acompañados de la naturaleza, esperamos ser parte de sus próximas vacaciones en la Riviera Maya.Reciban un cordial saludo de todo el equipo de Hotel Hul-kú

10/10 Excellent

Nick, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed there. The staff is excellent as well as the location!!!
Stayed 1 night in Aug 2022
Response from Hotel Hul-Kù on Sep 13, 2022
Agradecemos su preferencia, es un gusto para nosotros que su estancia haya sido placentera, esperamos seguir formando parte de sus vacaciones en su próxima visita a la Riviera Maya

8/10 Good

Veronica, Phoenix

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has an overall exclusive boutique hotel feel and atmosphere. Love the lush gardens everywhere u look and the beautiful pool with water features. Also like the hammocks and small personal patio areas outside every room. Only problem i disliked was getting a room w a kitchenette with no functional fridge but the problem was corrected. Staff very friendly and helpful.my family and I had a great stay! Thank you!
Stayed 4 nights in Jul 2022
Response from hulku on Aug 1, 2022
Nos complace que hayan sido de su agrado nuestras instalaciones, de igual forma agradecemos sus comentarios ya que son de suma importancia para mejorar nuestros servicios; esperamos verlos pronto y ser parte de sus próximas vacaciones. Un cordial saludo de Hotel Hul-Kú

6/10 Okay

Mia

Traveled with partner
Liked: Cleanliness, amenities
Ok hotel, not bad for the price. No hot water at all to take a shower. Me and my boyfriend struggled to take showers daily. Friendly staff.
Stayed 3 nights in Jul 2022
Response from hotel hul-ku on Jul 30, 2022
Dear Mia Aguas, we appreciate your time for taking a few minutes to leave us a comment, the hotel apologizes for the inconveniences you had during your stay, however, we would have liked to have heard about the water issue to have given an immediate solution since we never He approached the reception even though we always saw them pass by. We hope that in the future you will give us the opportunity to be part of your vacation again. again we apologize.

10/10 Excellent

maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful boutique hotel centrally located great for the price staff was very friendly and such a peaceful environment highly recommended it.
Stayed 8 nights in Mar 2022
Response from Hul-Kú on Mar 23, 2022
Good morning, appreciable Maria. We are glad that you liked our facilities, and that the location of our hotel has been central and at an excellent price, thanks for recommending us, we hope to see you again, thanks. Affectionately HULKU.

6/10 Okay

Boriana, Dallas

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is very nice, great location, very beautiful garden, safe, convenient parking. The room was nice, comfortable, spacious and clean, however, the bathroom was very small, without ventilation, water pressure was low. Don't bother to buy their breakfast, it is the same basic stuff every single day, and coffee was like water. Please charge a few more bucks, provide some decent coffee, and add some eggs and cheese. The staff at the breakfast are were not friendly, they made us feel very unwelcome, on the last day I asked for some more milk for my coffee, and I was told there is an extra charge for this! Overall, very nice hotel, but will not come back, because of the breakfast staff attitude.
Stayed 5 nights in Feb 2022
Response from hotel hul-ku on Feb 19, 2022
ultados de traducción Dear Boriana V Ilieva, thank you for your comment. We appreciate that you have taken the time to dedicate your comment to us. I tell you that the breakfast service is impeccable, in addition to our staff, you can see the comments on booking that our staff is very friendly. On the other hand, I would like to tell you that during your entire stay you enjoyed breakfast. Your annoyance was because you asked for milk to fill your little one's bottle, as well as juice, which I myself saw in your room. We provide the portions that a continental breakfast contains. you asked too much up to 4 times you wanted milk for your little one maybe not to buy. We apologize for your inconvenience, however, that is more expense for us. I also remind you that you removed the decoration from the room since your little one was very restless and you did not want him to break it by accident so as not to pay for it, perhaps which we understand, however, we cannot remove all the decorations because of the little ones who arrive at our hotel every day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Hul-Kú on Feb 5, 2022
Gracias por su comentario, espero vuelva pronto para poder seguirle ofreciendo la mejor estancia de Playa del Carmen.

6/10 Okay

Humberto

Traveled with family
Disliked: Property conditions & facilities, room comfort
Room Issues
It was ok since we were with family but the rooms we stayed in were not what I expected. Smelled bad and the bathroom had a plugged up toilet
Stayed 2 nights in Jan 2022
Response from Hul-Kú on Feb 5, 2022
We´re very sorry for the issues in your room, we hope that when you come back, we will make sure that everything is good for you.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but rooms need improvement..a really old style bathroom,had noisy neighbours and nightstaff were useless.
Stayed 6 nights in Apr 2019
Response from Recepcion on May 24, 2019
Agradecemos sus comentarios, le esperamos próximamente saludos

6/10 Okay

Bradley

Liked: Cleanliness, staff & service
Get what u pay for
It was just noisy kids playing in the pool screaming all morning till evening
Stayed 2 nights in Apr 2019
Response from Sandy casillas on May 11, 2019
We are very sorry if you did not rest , we hope to see you soon and we will give you a better location. greetings

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from Hotel Hul Ku on Apr 30, 2019
Agradecemos que te hayas tomado un minuto de tu tiempo para calificar nuestro servicio, esperamos verte muy pronto nuevamente y así puedas volver a disfrutar de nuestras instalaciones y de nuestra bella ciudad. Saludos

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2019
Response from Hotel Hul-Kú on Jan 21, 2019
Agradecemos calificar nuestro servicio, así como las instalaciones y calidad de nuestro hotel; ya que nos ayuda mucho a mejorar y así, podamos seguir compartiendo grandes e importantes historias con ustedes. Esperamos verte pronto de regreso y poder seguir generando nuevas experiencias. Saludos cordiales

10/10 Excellent

Chaunteal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and staff
Great stay, everyone was very helpful and nice.
Stayed 14 nights in Dec 2018
Response from Reception on Dec 24, 2018
We are very happy that you have enjoyed your vacation with us, we hope to see you very soon. best regards

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet garden space.
Excellent service and a very quiet location. The garden area is spectacular. My only complaint would be the pool area. They only have 2 pool lounge chairs, so it´s not the best place to lay out and relax by the pool.
Stayed 1 night in Dec 2018
Response from jefa de recepción on Dec 4, 2018
thank you for rating our service without a doubt the most important part of all is to listen to you, we hope that the next time you visit us we can exceed your expectations regardsthank you for rating our service without a doubt the most important part of all is to listen to you, we hope that the next time you visit us we can exceed your expectations regards

8/10 Good

ira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff and very quiet.
We stayed 3 night at Hulku and found the location to be great, the staff were very friendly, we didn't use the pool but it looked clean. My only complaint is that they put us in a ground floor room that had no view, we didn't ask for a change so I can't blame the staff.
Stayed 3 nights in Nov 2018
Response from RECEPCION on Nov 21, 2018
Hello, we are very happy cause you take 1 minute of your time to valuate our service , we hope to see you really soon. greetings

4/10 Poor

Martin, Bloomingdale, IL

Disliked: Room comfort
There is a very noisy bar right next to the main building, and every night till around 2am the noise heard in the room is so strong that it is impossible to sleep. Even when that ends, noise from other bars can be heard all night. The Wi-Fi is oversaturated, and you can almost never get any useful internet connection. The water pressure is so low that you have to wait a few minutes to get hot water. The rooms are basic, the beds are hard but comfortable, the ac works, however it is quite noisy (helps to drown the bar noise but not completely.)
Stayed 6 nights in Nov 2018
Response from Jefa de Recepcion on Nov 15, 2018
Hello, for us your opinion is of great importance since this helps us to be better every day and thus have happier guests, we regret that it was not what you expected, we are so close to the main avenue that sometimes the noise of some Nearby bars can be heard. We are sure that on your next visit we can improve your experience.

10/10 Excellent

Pam, Corona California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every one was really nice super cute hotel with lots of friendly helpful staff loved it
Stayed 5 nights in Oct 2018
Response from Sandy Casillas on Nov 2, 2018
Thank you for your comments we are very happy that you enjoyed your stay with us, we hope you come back very soon regards

10/10 Excellent

David C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet place in Playa del Carmen
This is a reasonably priced hotel several blocks from the beach, so it is quieter than the main tourist street. The hotel is super clean with a charming interior courtyard, with a small pool as well. The immediate area is not very interesting but it is close to the action. The only downside is that the water is not potable but there are several water stations throughout the hotel. The hotel is family oriented. Wi-Fi coverage was ok but slow.
Stayed 8 nights in Sep 2018
Response from Jefe de Recepción on Oct 7, 2018
Thank you very much for your comments, we are very happy that you enjoyed your stay with us, wait for you to come back very soon to visit us regards

8/10 Good

Poly, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice for the price- great location and amenities. The room was clean and comfortable. The staff was extremely nice and helpful and made our stay very pleasant. I would stay there again.
Stayed 5 nights in Apr 2018
Response from Hotel Hulkú on Apr 25, 2018
Dear Mrs. Poly, than you for your comments, we hope to see you soon. Best regards!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we loved our stay. When we checked in they had all the paper work and rooms already for us and took no time at all. We had 3 rooms. All staff was great always a smile on there faces. Lots of different sitting areas, pool was fantastic breakfast was good. Location of hotel walking distance to beach, bars, 5th ave, ferry's, restaurants, collectivo's, convenience stores etc all round enjoyable stay we were there for 19 days. This was our 2nd time staying and would stay again.
Stayed 19 nights in Feb 2018
Response from Hotel Hulkú on Mar 5, 2018
Dear Mrs. Muir, for all the Hulkú staff it was a pleasure to attend to you and your dear family, we hope to have your presence again soon, we are grateful for your words and valuation of our services. We send you a cordial greeting.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2018
Response from Hotel Hulkú on Mar 5, 2018
We send you a cordial greeting.

8/10 Good

nicole, miami

Liked: Staff & service
Nice hotel,close to the beach and to the 5th Av.
The hotel is a very good location close to the city center,the beach and the bus station.it has a very nice garden inside and the little pool is also so cute.the room is basic but clean.they should put some more furniture like a drawer and some hangers for cloths and towels.the water in the shower comes out very feeble. Breakfast is not that great but overally stay was pleasant.staff is nice and helpful.I would recommend it to people.
Stayed 4 nights in Jan 2018
Response from Hotel Hulkú on Jan 19, 2018
Dear Mrs. Nicole, thank you very much for telling us about your experience in Hulkú, it is very important for us to know these details so we can improve to offer a better quality service. We send you a warm greeting and we wish you to visit us again. Hotel Hulkú

2/10 Terrible

Mario, Chicago

Liked: Staff & service
Disliked: Room comfort
Construction during the day nightclub by night
This would be the perfect $50/night hotel . Staff was awesome . They have free parking . The rooms are clean . My biggest problem is - there hostel that has a night club on the third floor right next door. It was as if the club was in our room. Just happened they were doing construction out side of our room as well. Expedia gives you a no quiet room guarantee as part of the hotels policy, but it dosent say that on the hotels website ? If you like to sleep before 2a stay somewhere else .
Stayed 8 nights in Dec 2017
Response from Hotel Hulkú on Jan 2, 2018
Dear Mario, Thank you for your review, your comments are a very valuable tool to detect our areas of opportunity and work on them so that our service improves day by day. I apologize for the inconvenience during your stay, and I thank you again for highlighting the good disposition of the staff. Best regards, .

10/10 Excellent

Christine, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable!
the beds were comfortable, the rooms were clean, the staff was friendly and accommodating. the court area, breakfast dining and pool area were beautiful with a jungle feel. Walmart is only a few blocks away, great dining (I suggest Wichoo), its only a few blocks from 5th avenue and the beach.
Stayed 5 nights in Aug 2017
Response from Laura Morgado on Oct 20, 2017
Dear Christina: Thank you for the time you have taken to write us, it is a great pleasure for us that your stay in the Hotel was a great experience and we hope to have your valuable presence in the near future. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Service was good and prompt. Hotel was quaint and reflected the area.
Stayed 2 nights in Jun 2017
Thanks for take your time and feed us back.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Unprofessional staff
It would be nice to have a staff that smiles. The courtyard area is full of mosquitoes. Renovation work started at 8am in adjoining rooms with loud hammer noise. Maid service knocked on the door at 8am asking if we wanted to have the room cleaned. A hotel with good bones but not the best. Staff did not even say thank you at the end of the stay.

10/10 Excellent

I love Mexico, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet hotel with lush courtyard
This is our second time at Hotel Hulkú and we will go back. We love the lush courtyards and breakfast with good coffee, papaya, yogurt and granola among other options. We had a room with two double beds and a little kitchen. There were two balconies, one with a cute table and chairs the other with a hammock. It is close to lots of restaurants and a little store with fruits and vegetables on the corner and laundry service next door. It's a ten minute walk to the beach, less to 5th avenue. Mas Pan is a coffee shop down the street with good coffee and croissants. Abril was very helpful at the front desk. Staff is helpful. The one down side is the live music at night close by. It doesn't go too late like the previous club did. And i like the music! This is a sweet place for a good price.

6/10 Okay

Emmett

Disliked: Property conditions & facilities
Simple but adaquate
Beds were comfortable, room had AC and plenty of windows. Included cont. breakfast was simple and a bit lacking. Water was hot but did not have a lot of pressure. Fixtures need updating Unfortunately my last night I was awoken by someone in my room going through my luggage.
Dear Emmett Your comments are very important to us. Thanks for your opinion, we hope that we can get better and have the chance to show you all the improvements. Best regards.

6/10 Okay

Brendan, Spain

Liked: Cleanliness, room comfort
lovely gardens great location
We were pleased with this hotel although there were some issues that need addressing. The staff were lovely but the breakfast was totally understaffed. They expected one girl on her own to serve a three tier breakfast and she always looked very tired. It was not her fault but there were lots of office staff and few serving which was the wrong balance and it was a bit slavish. The location is excellent, the gardens very beautiful, very clean room, same girl. Another couple had an intruder at 5am in the morning who had key access, no mistake. We felt it was time to leave. If they sort out their security and staffing it will be very good

10/10 Excellent

maritza, purto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next ti he Beach and 5th ave
Love it , went thre last year , weffi in the rooms clean , the staff go out of there way to take care of you ,good locating ,will go there again pool in really nice , love it

2/10 Terrible

Patricia, Saint Paul, MN

Disliked: Staff & service, property conditions & facilities, room comfort
The rooms we had weren't the one we pay for. I booked superior room and the reception person gave us standar rooms and lied to us telling me there were superior rooms. I fund out went We checked out and I asked to different person what kind the rooms we had. The tv wasn't working and they promise to fixed next day and that never happen. The hotel doesn't look like the pictures. The room are clean but not to much they can do with old furniture and appliances. But after all I didn't dothis place the chance to ruin our vacation.

10/10 Excellent

NOEMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Diane, California

Disliked: Property conditions & facilities, room comfort
Some pluses, but wouldn't stay here again.
Lovely atrium and grounds, friendly staff, close to ADO terminal and 5th avenue. Don't bother with breakfast, it was really bad. Coffee from a multiple choice machine was watery and undrinkable. Tea was available. Pan dulce was cheap packaged stuff. Fruit and yogurt was ok. Beds were very hard. Doors had gaps. Some noise from guests passing by at night and nearby clubs, but not too bad. Pool was nice, but no pool towels available. Small parking lot was free.

8/10 Good

Bobby, C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
suited us very good
Hotel gave us everything we needed which was a place to shower and sleep. We were always on the move, was also close to beach and 5th avenue. Staff was friendly

8/10 Good

Heather, Quesnel BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great 3 week stay. Staff was excellent, grounds were beautiful, pool was cool. The staff which is numerous was always busy keeping grounds clean building maintenance updated. We stayed in the far back ground floor nice and quiet

10/10 Excellent

Ramu

Liked: Cleanliness, staff & service, room comfort
Family trip
Very nice hotel in perfect location to the beach and 5th avenue. Wonderful staff.

8/10 Good

rose, nyc

Liked: Staff & service, room comfort
overall, no real down side. i would recommend.
the hotel is really pretty, well maintained, colonial style, the dining area was relaxing, right off the pool. a great location and value for the rate. I would suggest they upgrade their sheets and towels - very old and tired, no mattress covers, and old pillows. from a hygiene perspective, not good. I was given a nice room overlooking the pool and was surprised that even with a full house it was so quiet. unfortunately, there is no noise code in playa and the music from the bars in inescapable, a couple of nights it went on to 3 a.m.

10/10 Excellent

Tammy, Victoria, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel - close to Beach & Shopping
We arrived in the late evening and were quickly confirmed and checked in. A deposit of 200 pesos was required for the key & lock for the safety deposit box, which were quickly supplied. The receptionist took us to our room and opened the door for us. After she left, we couldn't figure out how to turn on the a.c. (remove was on dresser, we were looking at dial on wall which was for ceiling fan :-). We went out and called to her (as she'd just left the room) and she quickly returned with a smile and showed us the remote. The room & bathroom were very clean. The beds and pillows were firm, which were perfect for us. This is not a 3 star hotel by North American standards, so don't expect that. It was however, a very nice hotel. The premises were so very beautiful (lots of beautiful fauna), the pool was clean. Every morning the staff were busy maintaining and keeping it pristine. There was a water cooler over where the bikes are stored, which made it easy for those of us who drink lots of water. Breakfast was continental. A small plate of assorted seasonal fruits (for us for the week we had papaya, pineapple, watermelon and sometimes apple) with a small amount of yoghurt with granola on it. We were also given a small basket of toast and assorted mini muffins (1 per person) and other Mexican sweet breads. A plate of small jams & butter portions with a portion of cream cheese and a glass of mango juice. Coffee machine that served instant coffees was also available.

6/10 Okay

Verified traveler

Hotel Hul Kuh
Hotel was half empty - bad weather - Cont. breakfast always the same best thing expresso machine. Next time near the beach - give three stars not more.

8/10 Good

alain, Qc, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was for us a good surprise
Charming, super staff always smiling, nice continental breakfast, you will be into a Mexican atmosphere, near Walmart, Mega, at the center of the town , very good restaurant all around the hotel, service of transport nearby. I recommend to take a room facing the swimming pool. Night club near by, very secure hotel, very secure city,

8/10 Good

daniel, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and relaxing
My husband and I stayed here for two nights after spending a week at a resort. It is always so nice and relaxing. The continental breakfast is filling and very tasty. It is only a few blocks off of 5th Avenue and within walking distance to the ADO bus station for the ride to the Cancun airport. The only "complaint" is that there was a rather loud and raucous group staying there on Sat. night that did not respect the "Pool closes at 8PM", "No alcohol at the pool", "Quiet after 10PM". I don't know if there is on-site management, must not have been, otherwise I would hope they would have done something to make the party-goers be quiet. We just turned up the AC, which makes a rather loud hum. We will stay here again, as we know it was not the hotel's fault they had a loud group there that night. Maybe they could reinforce the rules when people check in.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Stay
My husband and I chose this hotel for our 25th Wedding Anniversary getaway. The receptionist was professional but very formal. Our room had 2 beds, no shower curtain, the headboard of one of the beds was broken and the room was shabby. Their "Continental breakfast" consisted of coffee/tea, a few sweet rolls (3 per person) and a few slices of fruit. The compound is nice and cozy and this for us was the only highlight of the hotel. Early morning on day 2 of our stay, the noise of workmen and drilling woke us up. Repairs were being done to the floor tiles outside our room. We were unable to rest well for the remainder of our stay.