Dear Diana, we appreciate your feedback regarding your recent stay. We apologize for the inconvenience caused by the mold in the shower grout. Please be assured that we take cleanliness and maintenance seriously, and we will handle this issue promptly to ensure that it does not recur in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us.Best Regards,Customer Care Team

Dear Kenney, thank you for bringing your concerns to our attention. We take reports of potential issues very seriously, and we are committed to providing a safe and comfortable environment for our guests. We have immediately initiated a thorough inspection of the mentioned room to handle any pest-related issues promptly. Additionally, we apologize for any inconvenience you may have experienced with our staff and service. Your feedback is invaluable, and we will use it to make necessary improvements. If you choose to stay with us again, we are dedicated to ensuring a much more positive and enjoyable experience.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,Thank you for sharing your experience with us. We're glad to hear that you found the room to be decent. We apologize for any inconvenience caused by noise from the freeway and the presence of transients. Ensuring our guests' comfort and safety is important to us, and we will look into ways to mitigate these issues. If there's anything specific you'd like us to address or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your business and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Customer Care Team

Hi Charles,We're delighted to hear that you enjoyed the breakfast before heading out on the road. Providing a satisfying start to your day is important to us, and we're glad we could meet your expectations. Regarding the price, we strive to offer competitive rates while maintaining the quality of our accommodations and services. If there are any specific areas where you feel we can improve or if you have any further feedback, please feel free to let us know. We appreciate your business and hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best Regards,Customer Care Team

Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a good experience during your stay and that our staff, especially Jennifer, went above and beyond to assist you. Providing exceptional service is our priority, and we're glad that Jennifer made a positive impression. We'll be sure to pass along your kind words to her. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!Best Regards,Customer Care Team

Hi Alexandra,We are deeply sorry for the disappointment and frustration you experienced during your stay. Your feedback regarding the cleanliness of the room, the presence of smoke odor, and the lack of responsiveness from our staff is concerning, and we apologize for failing to meet your expectations. Maintaining a clean and comfortable environment for all our guests is of utmost importance to us, and we regret that we fell short in this instance. We will address these issues with our housekeeping and management teams to ensure that proper measures are taken to prevent recurrence. Please accept our sincerest apologies for the inconvenience and discomfort this may have caused you. If there is anything else we can do to make amends or if you would like to discuss this matter further, please do not hesitate to reach out to us directly. We appreciate your feedback, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Best Regards,Customer Care Team

Hi Krystle,We are deeply sorry for the distressing experience you had during your stay. The presence of drug paraphernalia in your room is completely unacceptable, and we apologize for any discomfort or concern this may have caused you and your family. Ensuring the safety and cleanliness of our rooms is a top priority, and we take these matters very seriously. We will address this issue with our housekeeping team to ensure that proper cleaning procedures are followed and that our rooms are thoroughly inspected before being made available to guests. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. Please accept our sincerest apologies for the inconvenience and disappointment you experienced, and know that we are taking steps to prevent this from happening in the future. If there is anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Best Regards,Customer Care Team

Dear Kathi, thank you for taking the time to share your experiences, and we appreciate both your positive and constructive feedback. We sincerely apologize for any inconveniences you may have faced during your stay. Rest assured, we are committed to handling the issues raised promptly. For those who had challenges with our shuttle service, we will review our schedule and communication methods to enhance the guest experience. We also apologize for any lapses in cleanliness or service, and our housekeeping and front desk teams will undergo additional training to ensure a higher standard is consistently met. We value your patronage and hope you consider giving us another chance to provide the excellent service you deserve.Best Regards,Customer Care Team

THANKS ART WE ARE HAPPY YOU THINK WE ARE COOL. WE APPRECIATE IT . THANKS FOR STAYINGWITHUS AS MUCH AS YOU DO.

Dear Brianna, we sincerely apologize for the unacceptable conditions you encountered during your stay. Your feedback is deeply concerning, and we want to assure you that we take your concerns very seriously. The issues you described, including the taped smoke detector, the unpleasant odor, and the presence of what appears to be fresh fluid on the sheets, are completely contrary to the standards we aim to maintain. Immediate steps will be taken to handle and rectify these concerns, including a comprehensive inspection and treatment of affected areas. We appreciate your acknowledgment of the kind front desk service you received. However, we regret that the room conditions fell short of expectations. We understand the importance of a comfortable and clean stay, and we apologize for any discomfort and frustration caused. If there's anything specific you'd like to discuss further or if you have additional details to provide, please feel free to contact us directly. We value your input, and we hope to have the opportunity to regain your trust in the future.Best Regards,Customer Care Team

Dear Dena, we sincerely apologize for the extremely disappointing experience you had during your brief stay at our property. Your feedback has been taken very seriously, and we are deeply sorry for the unsatisfactory conditions you encountered. It is disheartening to hear about the issues you described, and we want to assure you that this does not reflect our usual standards. Cleanliness and the overall condition of our rooms are of the utmost importance to us, and we regret that we fell short of providing a comfortable and welcoming environment for your stay. Please be assured that we will investigate the concerns you raised and take immediate corrective action to handle the problems you mentioned. Our goal is to ensure that all our guests have a positive and comfortable experience, and we are committed to making the necessary improvements. If you could provide us with additional details about your reservation, such as the dates of your stay or any specific room information, it would greatly assist us in identifying and rectifying the issues you encountered. Once again, we apologize for the inconvenience you faced, and we appreciate your feedback as it helps us improve our services. If you have any further concerns or if there's anything else you would like to share, please feel free to reach out.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Karen, we sincerely apologize for falling short of your expectations during your recent stay at our hotel. It is disheartening to learn that you were disappointed with the service, property conditions, and overall experience. Your feedback is important to us, and we take your concerns seriously. We are committed to handling the issues you've highlighted to ensure that future guests do not encounter similar challenges. Please rest assured that we are investigating the matters you've brought to our attention, and corrective actions will be taken. We understand the importance of a comfortable and clean environment for our guests, and we regret that we did not meet these standards during your stay. We appreciate your recommendation for other accommodations in the area and will use your feedback to implement improvements. If you would be willing to provide more specific details about your experience, it would be greatly helpful for our internal review process. Your satisfaction is our priority, and we want to make amends for any inconvenience you may have encountered. Once again, we apologize for any inconvenience, and we hope you will consider giving us another opportunity to provide you with a more positive experience in the future.Best Regards,Customer Care Team

karen, I do appologise that your stay wasnt as you expected. If you were unhappy we would have done what ever needed to be done to make your stay more enjoyable. we have let the staff know of how you felt and we are working on correcting the problems.If there is anything else we can do just let us know. you have a great day.

Dear Timothy, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Camilo, we're deeply sorry to hear about your experience. We pride ourselves on providing a clean and comfortable environment for all our guests, and it's clear we fell short during your stay. Please know that we take your feedback seriously, and we will immediately tackle the issues you've raised with our housekeeping and maintenance teams. We strive to provide a pleasant stay for all our guests, and we regret that we didn't meet your expectations on this occasion. We hope you'll consider giving us another opportunity in the future to show you the high standards of service and comfort that we aim to provide.Best Regards,Customer Care Team

Dear Richard, thank you for your concise feedback! We're glad to hear that our hotel served as a great stopover for you. We hope to have the opportunity to welcome you back in the future.Best Regards,Customer Care Team

Dear Diana, thank you for sharing your feedback with us, and we're pleased to hear that our place has been your go-to in the Roseburg area. We apologize for any inconvenience caused by the lack of personability from the staff member who checked you in and for the change in our deposit policy. Please know that we will share these concerns with our team to ensure improvements are made and that our policies are communicated clearly to all guests. We value your loyalty over the past three years, and we want to ensure that you continue to have a positive experience with us. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.Best Regards,Customer Care Team

Dear guest, we apologize for the inconvenience you experienced during your stay regarding the hot water issue. We understand how crucial it is to have all amenities functioning properly for our guests. Your feedback is valuable, and we will raise this matter with our management team to ensure it does not happen again in the future. We hope you will consider giving us another opportunity to provide you with a better experience.Best Regards,Customer Care Team

Dear Yasunori, thank you for your positive feedback! We're pleased to hear that you found our facilities satisfactory. We always strive to provide a comfortable and pleasant experience for our guests. We look forward to welcoming you back in the future!Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Kimberly, thank you for sharing your positive feedback regarding your recent stay with us. We're pleased to hear that you found our pricing to be favorable, and that you enjoyed the comfort and cleanliness of our beds and the quality of the TV. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back in the future. If you have any further comments or requests, please don't hesitate to let us know. We're here to ensure you have a pleasant experience each time you stay with us.Best Regards,Customer Care Team

Dear Jackie, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.Best Regards,Customer Care Team

Dear Jackie, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Nirupa, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team

Dear Jackie, thank you for your comment. It seems like there might be a missing context or specific details in your feedback. If there's anything you'd like to share or if you have any specific comments or questions about your stay, please provide more information so that we can assist you better. If there's anything we can do to enhance your experience, please feel free to let us know. We appreciate your feedback and look forward to hearing from you.Best Regards,Customer Care Team

Dear Mohinder, we sincerely apologize for the inconvenience and dissatisfaction you experienced during your stay with us. We understand that cleanliness is a top priority, and it's disappointing to hear that the bathtub was not up to standard. Additionally, we regret the difficulties you encountered when trying to reach our office. Your feedback is valuable, and we take it seriously. We will investigate the issues you've raised and take corrective actions to ensure a better experience for our guests in the future. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further details or concerns you'd like to share, please feel free to provide more information. We value your input and are committed to making improvements based on your feedback. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Andy , I just wanted to say thank you very much for your nice review about my customer service . It really means alot to me that you took the time to write your review. It makes me very happy to know that i was able to make your stay with us pleasant. Its nice to hear I made a difference . Thanks again!!!!! i hope you and your family have a very Happy Holiday Season . Sincerely Jennifer

Dear Ronald, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team

Dear Jackie, we're glad to hear that you had a great experience during your stay with us. If there's anything specific that made your stay enjoyable or if you have any suggestions on how we can make it even better, please let us know. We appreciate your support and hope to have the pleasure of welcoming you back in the future!Best Regards,Customer Care Team

Dear Jackie, we're glad to hear that you had a great experience during your stay with us. If there's anything specific that made your stay enjoyable or if you have any suggestions on how we can make it even better, please let us know. We appreciate your support and hope to have the pleasure of welcoming you back in the future!Best Regards,Customer Care Team

Dear guest, we sincerely apologize for the mixed experience during your stay. While we're glad our location was convenient for your needs and that you found the breakfast helpful, we're truly sorry for the issues you encountered with cleanliness, outdated property conditions, and the quality of service from our front desk staff. Ensuring a clean and comfortable environment is essential to us, and we're disappointed that we fell short in this aspect. Your feedback is invaluable, and we'll handle these concerns internally to make necessary improvements. If there are specific details you'd like us to tackle or if there's anything else we can do to enhance your future stays, please feel free to contact us directly. We appreciate your feedback, and we're committed to providing a better experience for our guests in the future. Thank you for bringing this to our attention.Best Regards,Customer Care Team

Dear Arun, we're genuinely sorry to hear about the multiple issues you encountered during your stay. It's disappointing to learn about the non-functional shower, the dirty tub, and the state of the bathroom door. Additionally, the inconvenience of having no nearby ice tub and the distant location of the ice machine must have added further discomfort. Your dissatisfaction with the cleanliness, amenities, property conditions, and facilities is concerning. Rest assured, we take your feedback seriously and will handle these matters with urgency to ensure improvements are made. Regarding your complaint to Wyndham, we apologize for any lack of response or acknowledgment. We'll also ensure to follow up on this matter promptly to resolve any outstanding concerns. If there's anything more you wish to share or if there's a way we can make amends for your experience, please feel free to reach out. Your comfort and satisfaction are important to us, and we hope for the chance to provide a more positive experience during any future stays.Best Regards,Customer Care Team

Dear guest, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

Dear Jeff, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

Dear Reiza, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care Team

Dear Chantel, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

Dear Michael, thank you for sharing your feedback about your recent stay. We appreciate your comments and are pleased to hear that you found the location convenient, despite being near the freeway, and that it was relatively quiet. We apologize for the issues you encountered with the hot and cold water being swapped and the noisy A/C-heating unit. Your comfort and a well-functioning environment are important to us, and we will handle these concerns to ensure a more pleasant stay for our guests in the future. Your feedback is invaluable in helping us make the necessary improvements, and we hope to provide you with a more comfortable and enjoyable experience during your next visit. If you have any more specific suggestions or preferences, please feel free to share them. Your satisfaction is important to us.Best Regards,Customer Care Team

Dear Natalie, we're thrilled to hear that you had a wonderful experience and that everything was great and well-maintained during your stay. Guest satisfaction is our top priority, and it's fantastic to know that we met your expectations. We appreciate your positive feedback, and we look forward to welcoming you back for another excellent stay in the future. If you have any specific comments or suggestions, please don't hesitate to share. Thank you for choosing our hotel!Best Regards,Customer Care Team

Dear guest, thank you for sharing your feedback regarding your recent stay. We appreciate your comments as they help us identify areas for improvement. We apologize for any inconveniences you experienced, and we will certainly take your comments into consideration for future renovations and updates. Guest comfort is important to us, and we will strive to provide an improved experience for all of our guests. If you have any other suggestions or specific concerns, please feel free to let us know. We hope you'll consider staying with us again in the future.Best Regards,Customer Care Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Marci, we're very sorry to hear about your negative experience during your stay at our hotel. Your feedback is valuable to us, and we apologize for any discomfort you may have faced. It's clear we fell short of our usual standards, and we take this feedback seriously. We'll handle these issues to ensure they don't happen to future guests. If you ever decide to stay with us again, we'll make every effort to provide you with a much better experience. Thank you for bringing these concerns to our attention.Best Regards,Customer Care Team

Dear Patricia, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team

Dear Vincent, we appreciate your feedback, and we're sorry to hear about the issues you encountered during your stay. Cleanliness and maintaining our facilities are top priorities, and we apologize for falling short of your expectations in this regard. Your comments will be shared with our team to ensure that we handle these concerns and make necessary improvements. If you decide to stay with us in the future, we hope you'll find an improved experience. Thank you for taking the time to share your thoughts.Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Kelly, we're delighted to hear that you had a great experience during your stay! If you have any further comments or feedback to share, please feel free to do so. We look forward to welcoming you back in the future, and we hope your next stay will be just as enjoyable. Thank you for choosing us!Best Regards,Customer Care Team