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Reviews of Motel 6 Salt Lake City, UT - West - Airport

2 out of 5
Motel 6 Salt Lake City, UT - West - Airport
1990 W North Temple, Salt Lake City, UT

Reviews

6.0
Rating 10 - Excellent. 216 out of 1006 reviews" "
Rating 8 - Good. 212 out of 1006 reviews" "
Rating 6 - Okay. 163 out of 1006 reviews" "
Rating 4 - Poor. 119 out of 1006 reviews" "
Rating 2 - Terrible. 296 out of 1006 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

George, Vail

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was outstanding. They did their best under difficult circumstances out of their control. The location is awful with homeless folks nearby. The first room reeked of cigarettes and had no lamp shades on the lamps. Thankfully the staff gave me another room. They advertise free coffee in the morning. Alas, coffee was not available.
Stayed 2 nights in May 2024

8/10 Good

Christine

Disliked: Cleanliness, amenities, property conditions & facilities
Old, tired room. Bedside lamp didn’t work, few plugins. Needs updating. Smelled of smoke despite being a non smoking room.
Stayed 1 night in May 2024

2/10 Terrible

Randy

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was very old. There was rust and mold everywhere in the room and especially in the bathroom! There were a lot of homeless individuals in the parking lot and a homeless tent city on the other side of the fence from the parking lot. We stayed up most of the night watching our car. The beds were a nightmare to sleep on, waking up with a backache. Because of the bad experiences we had at all 3 Motel 6’s we stayed at on this trip, we cancelled our 2 night stay in Carson City and drove straight through to Rocklin, California.
Stayed 1 night in May 2024

8/10 Good

Monique

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room smelled like cat piss really bad and i had to air it out
Stayed 1 night in May 2024
Response from Brand Experience Team on May 20, 2024
Hi Monique, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

4/10 Poor

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. Lumpy pillows. Insects in room. Musty smell.
Stayed 1 night in May 2024
Response from Brand Experience Team on May 20, 2024
Hi Lisa,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

KEHPAI, sugar land

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room is small with some smell. I am fine with no breakfast but not even coffee. It's not worthy with that price.
Stayed 1 night in May 2024
Response from Brand Experience Team on May 20, 2024
Hi Traveler,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Keisha

Traveled with family and small children
Disliked: Staff & service, amenities
Roaches , mattress ripped along the side, dirt and bodily fluids wiped on walls, ceiling fan hanging out the wall. No comforter just sheets. Straight filthy everything broken
Stayed 1 night in May 2024
Response from Brand Experience Team on May 20, 2024
Hi Keisha,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

4/10 Poor

Luke

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty, stairwell and under the stairwell. Lots of drug addicts. They need to have back up service for things like towels especially. I went to ask for a towel and the office said they didnt have any. Complimentary tea had just warm water instead of hot wTer in the thermos. OverallI would not recomend this place!
Stayed 3 nights in May 2024
Response from Brand Experience Team on May 20, 2024
Hi Luke,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Elkana

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches everywhere,drugs, overpriced
Stayed 1 night in May 2024
Response from Brand Experience Team on May 20, 2024
Hi Elkana,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. On our behalf, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

2/10 Terrible

Douglas

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Looked like a crack motel. My wife would not leave the car. Never saw the room, just left to different hotel.
Stayed 1 night in May 2024
Response from Nancy Y. on May 14, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Latasha

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room they gave us was dirty and a towel that was Left in the bathroom had blood on it the room was smelling bad also the staff in the office was very rude and threw my keys at me I will never go there again
Stayed 2 nights in May 2024
Response from Nancy Y. on May 14, 2024
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

2/10 Terrible

Latasha

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Brand Experience Team on May 17, 2024
Hi Latasha, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

Shauna

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here 1 night with my kids. We were driving back from Idaho and needed a inexpensive place to crash in the area. I know this is a budget motel and my expectations were already pretty low. We checked in around 10 and were out the next morning by 745 so we werent there for long.....thank god. I'm not a hotel/motel snob by any means but this is by far one of the worst places Ive ever stayed. Extremely dirty and the smokiest smelling non smoking room ive ever stayed in. Mold on the walls, yellow oozing stains of god knows what dripping on the bathroom ceiling, cigarette holes burned in the bedding and curtains, no lampshades, a tv that went wouldnt stay on for more than a minute before it shut off, black footprints in our shower that had obviously not been cleaned, and the security lock was broken so the door would barely stay closed. I asked about changing rooms possibly but was told that wasnt an option. Sadly this was not even the worst of it....we were approached by multiple people asking everything from wanting money, coming in our room to use our phone, and even asking to shower. There were people fighting nextdoor, people openly shooting up drugs and more. Random people knocked on the door all hours of the night. To top it off...my friend stayed in a room as well and her 4 year old found a baggie with a crackpipe in the bathroom. I wish I was exaggerating but sadly I'm not. I definitely don't recommend staying here especially with kids. Very sketchy area.
Stayed 1 night in Apr 2024
Response from Nancy Y. on May 14, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

bong

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty,unsafety, no heating, no bulbs.
Stayed 1 night in May 2024
Response from Nancy Y. on May 14, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

roy

Stayed 1 night in Apr 2024

2/10 Terrible

Meriel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole property was dirty and I felt very unsafe
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 6, 2024
Hi Meriel,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Michael A

Stayed 1 night in Apr 2024

10/10 Excellent

Shaun

Liked: Staff & service, amenities, property conditions & facilities
It was great. Everyone was nice
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on May 6, 2024
Hi Shaun,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 30, 2024
Hi Shawn, Thank you for the 5-star rating!Natalie #Team6

2/10 Terrible

Shimuna

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Advertise free wifi but wifi was not working!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 30, 2024
Hi Shimuna, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross, loud, and questionable people in the area.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 30, 2024
Hi James, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

jorge, Adelanto

Disliked: Cleanliness, staff & service, property conditions & facilities
The first the room I get was someone in the place is not a hotel is crazy
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 22, 2024
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Sarah, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

4/10 Poor

Bruno

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Bruno, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

8/10 Good

Mario

Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 9, 2024
Hi Mario,Thank you for the excellent rating!! Maz K.#Team6

2/10 Terrible

Valeria

Disliked: Cleanliness, staff & service, property conditions & facilities
Ghetto
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 17, 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Mr

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Lots of tweakers in the area, mold in the restroom, shower did not function properly, no fridge, lights did not function properly, felt unsafe.
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 17, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Susan

Stayed 2 nights in Mar 2024

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location as it’s right at the train stop which offers free rides to downtown and the airport…but the facility is dirty and has bad plumbing. Definitely served the purposes but leaves a lot to be desired.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on Apr 17, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Sittipong

Liked: Cleanliness, staff & service, amenities
A bit noisy
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Sittipong,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

4/10 Poor

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We did not enjoy our stay. Trash around the parking lot was blocking drains. No shades on any of the lamps, just bare compact fluorescent bulbs glaring at you. Both beds sagged on the side so any second person would feel like they were falling out. Cars revving their engines in the lot till midnight were far more annoying than the few planes we noticed. Freeway noise was also quite loud on one side of the building. In the morning someone was yelling about calling the police if people didn't leave the property NOW. Trash still littered the lot. We cut our stay short and found another place to sleep.
Stayed 2 nights in Mar 2024

4/10 Poor

Brandy

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, smells like fentanyl and broken bathroom doors.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 1, 2024
Hi Brandy, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
staff
Stayed 7 nights in Mar 2024
Response from Brand Experience Team on Apr 1, 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

6/10 Okay

Cory

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Very rough neighborhood. Homeless people in the parking lot all night. Yelling, whistling, at all hours. Not much sleep at all, but is a very convenient location to get to the airport quickly.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 1, 2024
Hi Cory, Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie#Team6

2/10 Terrible

pushkar

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lot of homeless people around the property . The room is also equally terrible with dirty pillows qnd sheets
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Jeffery

Disliked: Amenities
It was good
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Jeffery,Thank you for the perfect rating!! Maz K.#Team6

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Worst place ever. Should have checked it with a blue light.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi David,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Allyn

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 29, 2024
Hi Allyn, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Manu

Traveled with family
Liked: Amenities
It was ok kind a scary but it was good cause my brother was there til Thursday night,
Stayed 7 nights in Mar 2024
Response from Nancy Y. on Mar 19, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Tara

Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 21, 2024
Hi Tara, We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

Kara, Starkville

Disliked: Cleanliness, amenities, property conditions & facilities
First off: this review is about the hotel, staff at check-in desk were friendly and helpful. Waited around till checkin and got my key, went to my room to drop my bags off and the room hadn’t been cleaned after last person (this was at 3). Went back to desk and apparently, there was a language barrier that caused the issue. I can understand that but I don’t understand how it took almost 1.5 hours to clean the room. I was stuck waiting there having arrived by Uber. The bathroom floor still wasn’t super clean so I made sure to wear shoes when going in there. I didn’t even look at the tub, I was afraid. The light in the room had no cover, just bare bulbs hanging on the wall. There was no tv in the room but the equipment to mount it on the wall were there as was the remote control (very sus!). A lot of air freshener (or something) had been sprayed in there to make it smell clean. Nearly caused a problem with this asthmatic! This particular hotel was very rundown! Yes, it was also noisy but you can’t expect it to be quiet situated by the front runner or interstate. I won’t stay here again but as I stated up front, the front desk staff was very good and friendly!
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 19, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

6/10 Okay

Aida

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower and all walls in general were stained and dirty. Building in general could use a revamp and there are scuff marks and signs of degradation.
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 19, 2024
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

maria

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay could walk to get food nice place to say
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

4/10 Poor

HAYDEN

Business traveler
Disliked: Staff & service, property conditions & facilities
Very thin walls so it’s noisy during the night. Keycards get deactivated easily. Lobby is locked and there’s rarely anyone at the window to help. Vending machine stole my money. Definitely not worth $65 a night.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Darrin

First room they checked me in had no TV and the fire alarm is going off at 35 seconds. The second room was better yet it still had a towel rack sitting on the counter, bugs on the floor in the bathroom in the morning and overall not a clean room or a comfortable stay. I’ve stayed in many Motel 6’s over the years, and this would rank at the very bottom.
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 7, 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Kenry

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Not an ideal place to stay. Too many homeless hanging around
Stayed 5 nights in Feb 2024
Response from Nancy Y. on Mar 7, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

ericka

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Gross
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 29, 2024
Hi Ericka,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 Okay

Regina, Houston

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Trash was everywhere around the property and trash bags from the guess. A lot of homeless people roam the property and are outside literally begging. The hotel needs to be renovated asap! The water pressure was terribly LOW !!! pillows and blankets super thin !!! The office works are too comfortable walking around no shoes in the office texting on there phones while helping you sleeping etc
Stayed 6 nights in Feb 2024
Response from Brand Experience Team on Feb 29, 2024
Hi Regina,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 8, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Alexis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont disagree, youll get dnr!!
Lock was broken, water lukewarm. Neighbors REEKED of marijuana. Asked for late check out at 1130 which was confirmed. At 1115 maintenance, security and housekeeping banged on my door demanding i leeave claiming it is 1130. When i told security it was in fact 1115 she started shouting "Dnr!!". And sat outside my door speaking in Spanish talking badly aboug me thinking i couldnt understand. I went to the office and apparently the quiet front desk worker is the manager. I relayed my information and despite my recordings and all he said he backs his workers. Didnt even hear me, didnt care. By far one of my worst hotel experiences.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 29, 2024
Hi AlexisThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6