I suggest they replace the manager, who ever she is.
We stayed there for 12 nights, our room was never cleaned.
I suggest they go and stay at same hotel in Liberty Station in San Diego CA. So they can see how we expect it to be, starting from the breakfast, terrible at this place.
I needed a bottle wine opener, I had to go down stairs, so then I was told, you need to bring your bottle and open it here, so I had to go back to my room come back WITH MY bottle to open the bottle down stairs!, Yes! "you can't borrow the opener, is the only one in the hotel"
Kitchen accessories all limited and in pour condition, of course, NO WINE GLASSES.
I requested another room in an upper level as our windows look at a very depressed side, I mentioned we had a large stay, "no nothing available, ask tomorrow, same answer the next day, till finally we were moved only one story up, so that was our only cleanning we had. People at front desk NOT accommodating at all! May be because they can see we paid a low rate true EXPEDIA??? Some times I get that impression, mistreated with the comment "well you rented true a third party nothing we can do"
House keepers all very nice prompt to facilitate any help and needs from their carts.
Back to the breakfast we only had it few times that we had to leave early, so we were forced to heat it, it's terrible.
I think this is teh first review I made this long and so negative, sorry.