Samsung Tours

The best experience had so far. Room was exceptionally clean. Staffs were super friendly, well mannered and had solutions for all my request. I am definitely coming back again. Kudos to all staffs of the property.

The Imperial is a beautiful hotel, stunning architecture, lovely gardens & a remarkable greeting on arrival. Our room was lovely too. The hotel is very reminiscent of Raffles in Singapore. An oasis in the heart of the city. Breakfast is the only area of criticism. This is a 5* hotel, with a 3* breakfast offering. Set up as a buffet, the process for hot drinks & eggs/ cooked dishes is unclear & not explained. No staff are by the entrance on arrival. You have to try to ‘catch’ a member of staff for service, very frustrating when one day we asked 4 times for butter for our now cold toast & omlette. Breakfast is under staffed & staff are untrained, surely a reflection of management & not the staff. There’s an amazing welcome on arrival by multiple staff members, if cost is an issue, please please redeploy some to serving breakfast. Really lets down an otherwise wonderful hotel.

Much better than most low cost Delhi airport hotels! And the restaurant food was great.