JW Marriott San Antonio Hill Country Resort & Spa

Photo gallery for JW Marriott San Antonio Hill Country Resort & Spa

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4 outdoor pools, cabanas (surcharge), pool umbrellas
Water park
Water park
View from room

Overview of JW Marriott San Antonio Hill Country Resort & Spa

JW Marriott San Antonio Hill Country Resort & Spa

4.5 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
23808 Resort Parkway, San Antonio, TX, 78261

Explore the area

  • Popular LocationTPC San Antonio1 min walk
  • AirportSan Antonio, TX (SAT-San Antonio Intl.)21 min drive
  • Popular LocationBracken Bat Flight31 min drive
  • Popular LocationNatural Bridge Caverns31 min drive

Choose dates to view prices

About this area

San Antonio

Located in San Antonio, JW Marriott San Antonio Hill Country Resort & Spa is in a rural area and near the airport. Olympia Hills Golf Course and Silverhorn Golf Club of Texas are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Morgan's Wonderland and San Antonio Zoo and Aquarium. Discover the area's wildlife on a nearby safari, or try your luck with game viewing.

What's nearby

  • TPC San Antonio - 1 min walk
  • Canyon Springs Golf Club - 11 min drive
  • Natural Bridge Wildlife Ranch - 26 min drive
  • Bracken Bat Flight - 31 min drive
  • Natural Bridge Caverns - 31 min drive

Getting around

  • San Antonio Station - 28 min drive
  • San Antonio International Airport (SAT) - 21 min drive

Restaurants

  • Los Arcos Mexican Grill - 7 min drive
  • China Stix - 7 min drive
  • BJ's - 8 min drive
  • Olive Garden - 9 min drive
  • Lupe Tortilla - 10 min drive

About this property

JW Marriott San Antonio Hill Country Resort & Spa

Family-friendly resort with 4 outdoor pools and full-service spa
This smoke-free resort features 4 outdoor pools, a full-service spa, and a golf course. WiFi in public areas is free. Additionally, free water park access, a restaurant, and a health club are onsite. All 1002 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include refrigerators and coffee makers. IPod docks and WiFi are standard, as are Smart TVs with cable channels. Change of towels is available on request.
JW Marriott San Antonio Hill Country Resort & Spa offers 1002 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 65-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

This San Antonio resort provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and change of towels can be requested.

Guests can play rounds at the 36-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Lantana Spa has 30 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (USD 39 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:00 AM: USD 32-39 for adults and USD 15-19 for children
  • 1 restaurant and 2 coffee shops
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 36 holes of golf
  • 4 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free water park access
  • Full-service spa
  • Golf driving range
  • Lifeguards on site
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cribs/infant beds
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Playground
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessions with a pro
  • Golf pro shop
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (925 square feet of space)
  • Meeting rooms - 40

Outdoors

  • Firepit
  • Garden
  • Lifeguards on site
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 30 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Games
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • 65-inch Smart TV
  • Cable channels
  • iPod dock
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 2 to October 3:
  • One of the dining venues

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 56.00 per accommodation, per night
The resort fee includes:
  • Pool access
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • In-room safe
  • In-room bottled water
  • In-room coffee
  • Self parking
  • Laundry facilities
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 32 and USD 39 for adults, USD 15 and USD 19 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 15.95 per day (rates may vary)
  • Covered valet parking fee: USD 39 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

JW Marriott Hill
JW Marriott Hill Resort
JW Marriott San Antonio Hill Country
JW Marriott San Antonio Hill Country Resort
Marriott Hill
Jw Marriott San Antonio Hill Country Hotel San Antonio
Jw Marriott San Antonio Hill Country Resort And Spa
JW Marriott Hill Country Resort
JW Marriott Hill Country
Jw Marriott San Antonio Hill Country Hotel San Antonio
JW Marriott San Antonio Hill Country Resort Spa
Jw Marriott Antonio Hill & Spa
JW Marriott San Antonio Hill Country Resort & Spa Resort
JW Marriott San Antonio Hill Country Resort & Spa San Antonio

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 640 out of 990 reviews
5 - Excellent 65%
Rating 4 - Good. 196 out of 990 reviews
4 - Good 20%
Rating 3 - Okay. 95 out of 990 reviews
3 - Okay 10%
Rating 2 - Poor. 35 out of 990 reviews
2 - Poor 4%
Rating 1 - Terrible. 24 out of 990 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a family getaway and had an amazing time with our 2 kids (10, 2). The hotel is luxurious and family friendly, the best part was the water park right there. The food was delicious, the drinks superb, and the vibe relaxing. We will definitely be back.
Stayed 2 nights in May 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my staycation here celebrating my son's 11th birthday. The staff was great, the food, pool, and comfy beds. I haven't slept so well in a while. I am looking forward to going back in the summer. Thank you, JW
Stayed 2 nights in Apr 2022

2/5 Poor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad smell on the fourth floor near elevator Restaurants staff lack experience
Stayed 1 night in Apr 2022

2/5 Poor

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon arrival we were given zero hospitality from the majority of staff members, I don’t know if this is because we are young and have kids but we were disregarded several times by valet, doormen, front desk even hostesses and servers. We had two kind servers the entire trip and the front desk women at check out felt bad when I told her about our experience. We will never waste that kind of money again. The facility itself is gorgeous however the people working there are lazy, rude and apparently only give attention to customers they think have money. The irony is we planned on indulging and having an extravagant weekend and instead we were treated like second rate citizens.
Stayed 2 nights in Apr 2022

3/5 Okay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The lady that checked us in was rude. The service was bad. Anything we requested, we had to ask for twice; towels, toiletries, napkins. Everything was overpriced. Since the only restaurant options were on the property the food was overpriced. Our room was too small and the described "balcony" was only around 12 inches. The good: The kids loved the water park. Plenty of things to do the keep the occupied. The property was also safe.
Stayed 2 nights in Apr 2022