Ratings based on 381 Verified Reviews

2.7 out of 5
46% of guests recommend
2.8 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2017
Pros: The bed was nice
Cons: The facility
It was a satisfactory experience. I was able to take care of what I needed to take care of.
3 out of 5
by A verified traveler

Extremely close to Lackland Hi Balley Gate

Posted Jan 23, 2017
Staff very nice and friendly! Hotel need serious updates! Neighbor hood isn't the best but no one bothered me. Stores near. Had bugs in hotel!
1 out of 5
by A verified traveler from U

Worst hotel ever!

Posted Jan 17, 2017
DON'T STAY HERE! STAY AT PINN ROAD INN AND SUITES...VERY NICE FOR THE MONEY! I drove 18 hrs from Indiana to watch my son graduate from the Air Force at Lakland AFB. Also had my parents from Florida share a hotel with me. We were discusted by this hotel! The room was dirty with bugs, mold, beds broken caved in the middle to the floor, holes in the "dirty" towlels, water wouldn't work, hotel staff wouldn't fix the water and charged my card another night when we tried to cancel to go to a different hotel forcing us into a second night. This hotel should be condemned! Completely disrespects Air Force family members!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2017
It was great for a night with my 2 daughters. I will be returning.
1 out of 5
by A verified traveler

Clean it up

Posted Nov 11, 2016 on Hotels
Ancient mattresses and pillows. I had to clean all the hair from the bathroom before my wife would set foot in it. Only stayed because they wouldn't refund both rooms for both nights. That being said, staff was great, and felt secure for that neighborhood. Restaurants, grocery, and fuel right next door. Pool and hot tub would be great if cleaned...
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
We are replacing all the flooring in our rooms and working hard to improve our guests stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Nov 7, 2016
Location: Outside Lackland afb. Food and shopping nearby as well.
Room was adequate and comfortable. Perfect for the price. Had a microwave and fridge which came in handy. Staff was very friendly and happy to help me with any questions about the area.
Comment from Hotel Management
Dec 14, 2016 by Kanti, Hotel Management
Thank you for your response. We are trying to improve the property everyday.
3 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
We are working hard to improve are property.
1 out of 5
by A verified traveler

Posted Oct 26, 2016 on Hotels
We saw a couple of cockroaches when we take showers the water got cold within 5 minutes the people were very loud upstairs
5 out of 5
by A verified traveler

Convinenant

Posted Oct 22, 2016 on Hotels
It was good... clean, quite, & Convenient
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thank you for your positive comments. We are currently upgrading our rooms and public areas
1 out of 5
by A verified traveler

greedy owner of dirty hotel

Posted Oct 19, 2016 on Hotels
Roaches, eat droppings, breakfast supposed to be until 9 @ 840 the owner refused to put any food out.... There was nothing left no milk cereal or coffee ...nothing