Lobby sitting area
Check availability

Reviews of Chancellor Hotel on Union Square

3.5 out of 5
Chancellor Hotel on Union Square
433 Powell St, San Francisco, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1274 out of 1807 reviews" "
Rating 8 - Good. 414 out of 1807 reviews" "
Rating 6 - Okay. 79 out of 1807 reviews" "
Rating 4 - Poor. 25 out of 1807 reviews" "
Rating 2 - Terrible. 15 out of 1807 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get to Masonic Center from location
Stayed 1 night in Apr 2024
Response from Myra on May 2, 2024
Thank you so much for taking the time to share your feedback. We are happy to hear that you found our location convenient for your needs. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Jane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, walkable, and quaint. Loved it and would stay again in the future!
Stayed 4 nights in Apr 2024
Response from Shirley on May 1, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chancellor Hotel is conveniently located next to Union Square, so it was easy to get around the city as a tourist. Hotel had all the quaint charms of wing in a historic building, with modern amenities. Service and maintenance were also fantastic. For what it’s worth too, their bar had great cocktails!
Stayed 2 nights in Apr 2024
Response from Shirley on May 1, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Yanna, Princeton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique hotel with a friendly personnel Clean and functional rooms. Great location
Stayed 1 night in Apr 2024
Response from Shirley on Apr 30, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location, good restaurants, and shopping outside the front door. Trolly right outside the door. Fresh cookies, coffee, water available all the time, staff was great, it’s an old classic hotel that is very clean and well kept. I would stay there again for sure!
Stayed 4 nights in Apr 2024
Response from Shirley on Apr 29, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

angel

Stayed 3 nights in Apr 2024
Response from Shirley on Apr 30, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect! It was walkable to many places, and if an Uber had to be taken, unless going to the airport, Ubers were between $7-12 due to location!!
Stayed 3 nights in Apr 2024
Response from Shirley on Apr 29, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.ShirleyReservations Department

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shirley on Apr 30, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, parking, and nice clean room. Will be coming back!
Stayed 1 night in Apr 2024
Response from Shirley on Apr 29, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Homyar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Shirley on Apr 29, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Lee, City of Westminster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy access to public transport.
Stayed 6 nights in Apr 2024
Response from Shirley on Apr 28, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

SHIRLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Love the cookies and apples available throughout the day, not to mention their happy hour offerings. Do take note that they don’t have air conditioning in the rooms.
Stayed 3 nights in Apr 2024
Response from Shirley on Apr 28, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Irene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff bellboy in evening and morning were great always available to help any way. The day we checked out we were able to leave our luggage and bell boy got us umbrellas as it was raining. Parking was the lowest I shopped around and my car was safe. Transportation the streetcar stops right I front need I say more. Though San Francisco has a homeless issue (who doesn’t) I felt safe in the evening as I did not see homeless on the street hotel was on. Easy to get to public transportation it was the best experience I will definitely be staying here again next time I come to San Francisco. The beds were comfortable loves the antique bathroom heads up if you have nobility issues as if there’s a shower as the tub is tall. Highly highly recommend.
Stayed 2 nights in Apr 2024
Response from Myra on Apr 26, 2024
Thank you so much for taking the time to share your feedback. We are so glad to hear you found our location convenient and we are also glad to hear that the staff provided helpful and friendly service. We hope to welcome you back soon!

10/10 Excellent

Asli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing. The staff is lovely, thoughtful, and helpful. They go out of their way to make sure you are comfortable. The rooms are spotless and lovely. Absolutely loved the hotel and would stay again when I return.
Stayed 1 night in Apr 2024
Response from Shirley on Apr 27, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice touch having drinks available in lobby. Great location. Very comfortable beds and great cleaning staff
Stayed 5 nights in Apr 2024
Response from Myra on Apr 25, 2024
Thank you so much for taking the time to share your feedback. We are so glad to hear you found our location convenient and that our hotel's cleanliness exceeded your expectations. We hope to welcome you back soon!

10/10 Excellent

Glynis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable boutique hotel.
Stayed 3 nights in Apr 2024
Response from Myra on Apr 25, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

4/10 Poor

Ingrid

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is closed to shopping and restaurants.
Stayed 3 nights in Apr 2024
Response from Shirley on Apr 24, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, easy access for transport, safe for solo travellers. Helpful and friendly staff
Stayed 4 nights in Apr 2024
Response from Shirley on Apr 23, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Yevgeniy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 4 nights in Apr 2024
Response from Shirley on Apr 24, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Its a Older hotel so smaller rooms but price reflects that
Stayed 5 nights in Apr 2024
Response from Shirley on Apr 22, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Ludlow

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful older hotel that has been renovated and is in great shape.
Stayed 2 nights in Apr 2024
Response from Myra on Apr 18, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Would recommend
Stayed 5 nights in Apr 2024
Response from Shirley on Apr 17, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was lovely and accommodating. Rooms very clean and regularly serviced. Not fancy but exactly what we needed for our visit "home base"
Stayed 5 nights in Apr 2024
Response from Shirley on Apr 17, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

2/10 Terrible

Grace

Stayed 1 night in Apr 2024
Response from Shawn on Apr 17, 2024
Thanks for staying with us and taking the time to do the survey.Sincerely,Shawn

10/10 Excellent

Ming Choo, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located within walking distance to touristy place. There’s a tram along the road to
Stayed 4 nights in Apr 2024
Response from Shirley on Apr 14, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Kym

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel. Excellent service and accomodation. Perfect location. Highly recommend
Response from Myra on Apr 11, 2024
Thank you for taking the time to review your recent stay at our hotel. We are overjoyed to hear your positive feedback and are thrilled to hear that our hotel's location stood out to you the most and impacted your stay positively. We look forward to welcoming you again soon!

8/10 Good

Eric

Stayed 1 night in Apr 2024
Response from Shirley on Apr 30, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Tammy, Irwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience in a historic building. The bed and pillows were very comfortable, room was spotless and service great.
Stayed 5 nights in Mar 2024
Response from Myra on Apr 11, 2024
Thank you for your wonderful review and feedback. We are happy to know our staff exceeded your customer service expectations and you enjoyed the cleanliness and location of our hotel. We thank you for your recommendation and hope to have the pleasure of welcoming you again in the future.

8/10 Good

Ross James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable hotel, with friendly staff. nice touches like free coffee, cookies, fruit and water available. Good base for exploring San Francisco. Bit noisy, the morning saxophone player was a bit of a surprise but the hotel did provide ear plugs! good value for money
Stayed 5 nights in Apr 2024
Response from Shirley on Apr 9, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Angel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are tiny but totally clean and safe I would recomnend it
Stayed 2 nights in Apr 2024
Response from Shirley on Apr 13, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Nastaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and you have access to tons of bus, train, also very walkable but you have to watch out bevause there is lots of homeless near union square and downtown SF. I love the fact that they have water, tea, coffee 24 hours in the lobby. This is the second time I stayed in this hotel and I will pick this hotel again in future because of easy commute.
Stayed 2 nights in Apr 2024
Response from Shirley on Apr 9, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Coleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!! Beds a bit soft but I would stay again if in the area.
Stayed 3 nights in Apr 2024
Response from Shirley on Apr 9, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

8/10 Good

barret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shirley on Apr 9, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Kim

Stayed 2 nights in Mar 2024
Response from Shirley on Apr 27, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Qamar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel
Stayed 2 nights in Apr 2024
Response from Myra on Apr 11, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

8/10 Good

Leonard, Spokane

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 3 nights in Apr 2024
Response from Shirley on Apr 7, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

nury, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shirley on Apr 6, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real sense of olden style furniture and fittings circa 1930s but very well kept and maintained. Like stepping back in time to the days of Vertigo.
Stayed 1 night in Apr 2024
Response from Myra on Apr 5, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services were very hospitable. Convenient location!
Stayed 3 nights in Mar 2024
Response from Myra on Apr 4, 2024
Thank you so much for taking the time to share your feedback. We are happy to hear that you found our location convenient for your needs and We are happy to know our staff exceeded your customer service expectations.

10/10 Excellent

Laurie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and had lots of charm and our room was clean. The only negative was that the parking situation was a little stressful since it is was in a structure a few blocks away and we didn't have easy access to our car during our stay. Other than that we had a lovely time.
Stayed 1 night in Mar 2024
Response from Shirley on Apr 3, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Shirley on Apr 3, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service is really good
Stayed 12 nights in Mar 2024
Response from Shirley on Apr 3, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

6/10 Okay

Crystal Lee

Liked: Cleanliness, staff & service
Location was convenient to the cable cars!
Stayed 3 nights in Mar 2024
Response from Shirley on Mar 31, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the room had a window made of glass. I also thought it was clever to put the faucet in the bathroom instead of beside the bed. The floor was perfectly level which prevented me from losing my balance. I liked the bartenders. Very personable.
Stayed 2 nights in Mar 2024
Response from Shirley on Mar 30, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Isabela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and convenient.
Stayed 1 night in Mar 2024
Response from Myra on Mar 29, 2024
Thank you so much for taking the time to share your feedback. We are happy to hear that you found our location convenient for your needs. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel , close to most of the amenities this awesome city has to offer.. cookies were delicious and friendly staff
Stayed 3 nights in Feb 2024
Response from Myra on Mar 29, 2024
Thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us and that our staff provided outstanding service. We hope to welcome you back soon!

10/10 Excellent

Olga

Liked: Cleanliness, staff & service
Excellent location
Stayed 2 nights in Mar 2024
Response from Shirley on Apr 2, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, very clean hotel. Friendly staff. Yummy cookies 24/7
Stayed 3 nights in Mar 2024
Response from Myra on Mar 29, 2024
Thank you for your wonderful review and feedback. We are happy to know our staff exceeded your customer service expectations and you enjoyed the cleanliness . We thank you for your recommendation and hope to have the pleasure of welcoming you again in the future.

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about our stay. Housekeeping was amazing. The cookies and coffee were a perfect touch. Drinks at the bar along with the bar tenders were awesome. Would definitely come stay again.
Stayed 3 nights in Mar 2024
Response from Shirley on Mar 26, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

8/10 Good

Yvonne

Traveled with partner
Liked: Cleanliness
I think the staff on the front desk as we arrived could have been more welcoming and friendly. Tea or coffee making facilities in the room would also make the stay more enjoyable. Good location for the city's landmarks and excellent breakfast next door!
Stayed 4 nights in Mar 2024
Response from Shirley on Mar 26, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.