Ratings based on 4,606 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel, close to airport and walking trail

Posted May 26, 2017
Pros: Proximity to airport, big room and great view of the water.
Location: Good nearby food, extremely close to airport.
Very spacious room, nice breakfast, clean and nearby restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2017
Speedy and easy check-in. Very clean and well maintained rooms. A wonderful experience overall.
Comment from Hotel Management
May 25, 2017 by Michael, Hotel Management
It is so great to read this and we are happy you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet, great breakfast!

Posted May 24, 2017
Pros: Quiet, clean, breakfast.
Quiet--never heard noise from other rooms, even though the hotel was full while we stayed. There was an excellent breakfast with a great variety. Lots of space in the room, located conveniently near the airport. We stayed 5 days while attending a conference and would definitely stay again. We had a partial bay view; it was quite lovely. Couldn't leave the windows open during flight times (slight odor of jet fuel), but at night it was very nice. Desk staff ok.
Comment from Hotel Management
May 25, 2017 by Michael, Hotel Management
Thank you for sharing your experience with us we are glad to read this.
3 out of 5
by A verified traveler from uk

Clean but dated

Posted May 24, 2017
Hotel looks nice from outside. Rooms clean but dated. No food other than breakfast and those restaurants recommended by staff not so good. The free Wifi is terrible, front reception staff didn't even offer to help us with luggage when we booked in. All in all an underwhelming experience.
Comment from Hotel Management
May 24, 2017 by Michael, Hotel Management
We are sorry we did not meet your expectations and thank you for informing us of this.
5 out of 5
Recommended
for Everyone
by A verified traveler

Evening staff exceptionally helpful and friendly

Posted May 22, 2017
Only stayed one night and found room well appointed and spacious. Evening staff were knowledgeable, friendly, and very helpful. I had trouble connecting to their Wi-Fi but they stuck with it until the problem was solved. Would definitely go back again.
Comment from Hotel Management
May 22, 2017 by Michael, Hotel Management
It is so kind of you to take the time to let us know about our staff and wi-fi. Thank you.,
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Great hotel close to SFO Airport!

Posted May 22, 2017
Pros: Free airport shuttle, free hot breakfast with lots of choices, several good restaurants a few minutes away!
Location: New England lobster market and eatery within walking distance....great food! Only 7 minute drive to the airport.
This hotel was perfect for what we needed. We had a rental car to return on Friday afternoon and needed transportation from the airport car rental to the hotel. Then we needed early morning transportation to the airport on Saturday morning. We were able to use the hotel shuttle for both trips. The room was clean and comfortable and check in was fast and efficient. All staff were helpful and breakfast in the morning was much better than the usual free hotel meals. Lots of choices and great hot food. There were also good nearby restaurants for our Friday evening meal. Overall a very pleasant hotel and a reasonable price!
Comment from Hotel Management
May 22, 2017 by Michael, Hotel Management
Thank you for sharing your experience with us. We really appreciate your taking the time to do so. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Nice and clean

Posted May 20, 2017
Staff very nice and helpful. Would definitely stay again.
Comment from Hotel Management
May 24, 2017 by Michael, Hotel Management
Great picture! Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2017
I love this hotel is very confortable has a lot of good restaurants around
Comment from Hotel Management
May 18, 2017 by Michael, Hotel Management
Thank you for such a wonderful commentary. We love to hear it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pompano Beach, FL

I'll stay here again on my next trip to the SFO

Posted May 16, 2017
Pros: Lynne at the front desk was extremely helpful. No airplane noise. Beautiful view and walking trail close by. Nice comfortable bed. Nicely equipped rm
Cons: It would be nice if they had a pool.
Location: Right on the water. Close to the airport. Several restaurants in walking distance. Tour bus company picks visitors up right at the lobby.
This was a nice hotel that is close to the airport without the airport noise. The rooms were spacious and well equipped. The staff members (esp. Lynne) were very helpful. A decent breakfast was provided including fresh fruit, eggs, bacon, sausage, cereal, waffles, toast, bagels, danishes and more. The view towards the Bay was beautiful.. There is a nice outdoor patio area that our family enjoyed. There is a sidewalk by the waters edge that offered a really nice walk - It felt safe. It was also enjoyable to watch the planes landing. We will stay here again on our next trip to the San Francisco area.
Comment from Hotel Management
May 18, 2017 by Michael, Hotel Management
It is so great to read such nice comments and we are grateful you took the time to make them. We love to take that walk along the Bay as well. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

A very nice hotel facing the bay

Posted May 15, 2017
A very nice hotel with beautiful ocean view and within walking distance to restaurants. Free breakfast is excellent! The room is spacious and quaint even thought there is a huge airplane emerging from a distant sky to land in the middle of the ocean bay every few minutes or so. Cons: one pillow case was not clean.
Comment from Hotel Management
May 18, 2017 by Michael, Hotel Management
Thank you for letting us know about the pillow case. For a guest to experience that is far beneath our standards. We will do better. We love that picture you took. Thank you.