Ratings based on 3,995 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Close to airport. awesome breakfast included.

Posted Feb 7, 2016
Pros: Room and breakfast
Cons: Same hotel and price downtown
Location: Excellent
Terrific everything, price, breakfast, room, location, free shuttle etc.
Comment from Hotel Management
Feb 9, 2016 by Brian, Hotel Management
Thank you, Kim, for taking the time to comment on your terrific experience with us. We appreciate the feedback about our complimentary breakfast, excellent location, and free shuttle to SFO. We value your business, and hope to see you again on your next visit from Calgary!
1 out of 5
by A verified traveler from Ottawa

No internet in Silicon Valley

Posted Feb 7, 2016
Pros: The airport limo drivers were very friendly.
Cons: Provide reliable internet service and don't expect paying guests to waste their time with techniclal services.
Location: Close to airport but so were 30 other hotels. The only thing nearby was other airport hotels (any of which I would have rather been at).
The only thing to do at an airport hotel is get caught up on things -- but not here -- no working Internet the entire time.. Not only that, the staff didn't even try to fix it -- just passed technical services on to myself and other guests. So we paid to stay in a hotel with no internet and we got to waste our time talking to technical services (who could find nothing -- it was simply insufficient service for a hotel). But I guess we had nothing else to do anyway given that we had no internet and were at the airport.... There were more service issues too, not to mention all the little ants in my bathroom, but this should be enough to convince others to choose one of the numerous other airport hotels near SFO. Working Internet service is a necessity, not a luxury. We couldn't even check in for our flights.
Comment from Hotel Management
Feb 10, 2016 by Brian, Hotel Management
Thank you for taking the time to provide feedback about your recent experience with us. I appreciate your candor about our airport shuttle drivers, complimentary Internet services, and our staff helpfulness. I am sorry that there was a glitch with our network during your stay, and that our technical support was unable to assist you. The issue has since been resolved. We value your business, and do hope that you will decide to give us another try should your travels bring you back to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Rosa, Ca.

Nice, better priced hotel

Posted Feb 2, 2016
Pros: Nice reception. Quiet room. Very clean. Good bed and bed coverings. Good lighting. Excellent doff in the breakfast area.
Cons: The TV had a very poor picture for what appeared to be a newer set. There needs to be a large dressing mirror in the bedroom area.
Location: The El Torito is next door. The food both eat in and take out was excellent.
The San Francisco peninsula from the "city" to San Jose is a very very expensive hotel area. The Bay Landing is not cheap but so much more affordable than on down the road. The hotel is nice. The room was large and clean as was the bed. The breakfast offered was very nice, well presented and everything I needed.....oatmeal, toast, OJ, nice fruit and a banana to go. The staff were very nice. Martin and Tony (on the desk) could not have been more helpful and understanding of my special circumstances. I think that the rooms are mostly the same but the ones facing the water have a nicer view. Note that the hi way 101 interchange with Broadway is a real mess and dangerous, especially at night, so watch out.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Very Nice Hotel close to Airport

Posted Feb 2, 2016
Pros: Nice Staff, Good Breakfast, Very Clean, Nice bed, bay view from window
Cons: None
Location: Near airport. Mot close to attractions.
Nice hotel. p/up and drop off from airport was plus. Breakfast was very good. Expedia upgraded our room. Very nice bay view.
Comment from Hotel Management
Feb 5, 2016 by Brian, Hotel Management
Thank you for taking the time to comment on your recent stay with us. I am happy to know that you enjoyed our complimentary breakfast, comfortable beds, and nice views of the San Francisco Bay. I will make sure that our team gets recognized for providing great service. We appreciate the feedback, and hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean hotel on a very good location.

Posted Feb 2, 2016
Very helpful hotel staff. Would like to stay again. Only breakfast could be better, otherwise overall experience exceeds my expectations.
Comment from Hotel Management
Feb 3, 2016 by Brian, Hotel Management
I am pleased to hear that we exceeded your expectations. We appreciate the feedback, and look forward to hosting you again on your next visit to the area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Conference great location to airport

Posted Jan 29, 2016
Great staff and thought the breakfast was very good.
Comment from Hotel Management
Jan 29, 2016 by Brian, Hotel Management
Thank you for choosing to stay with us. We appreciate the feedback about our great team, convenient location, and complimentary breakfast. We value your business, and hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2016
Free parking, breakfast and WIFI, close to SFO Airport, clean room and gym, 24/7 coffee available at lobby, computer and printer for office use.
Comment from Hotel Management
Jan 28, 2016 by Brian, Hotel Management
Thank you for taking the time to comment on your five-star experience at Bay Landing. We are happy to hear that you got to take advantage of many of our complimentary amenities. We appreciate your patronage, and hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2016
Very good hotel overall. Rooms are nice and staff friendly.
Comment from Hotel Management
Jan 26, 2016 by Brian, Hotel Management
Thank you for the feedback on your very good experience with us. We appreciate your comments, and hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from SW FL

nice hotel, close to the airport and restaurants

Posted Jan 24, 2016
Pros: its cleanliness
Cons: breakfast
Location: airport, restaurants, bars
The room was very clean but the blankets could have been a bit nicer. there was a continental breakfast in the morning but you had to heat the eggs, potatoes, and sausage yourself.
Comment from Hotel Management
Jan 27, 2016 by Brian, Hotel Management
Thank you, Kevin, for the feedback on your recent experience with us. We are pleased to hear that you enjoyed our conveniently located hotel. We appreciate your comments, and hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2016
Cons: The breakfast selections. It would have been nice to have eggs on the menu. The rolls and bread selections were kind of dried out.
I only spent the night. The room was clean and pleasant. I did not care for the breakfast items. Only cold selections, but, overall a good value. I would recommend the hotel.
Comment from Hotel Management
Jan 26, 2016 by Brian, Hotel Management
Thank you for choosing to stay at Bay Landing. We appreciate the feedback about our clean rooms, pleasant ambiance, and complimentary breakfast. Please note that we do have hard boiled eggs available, as well as pre-made omelettes. We also have hot oatmeal as well as rice prepared. We value your business, and hope to be able to host you again soon!