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Reviews of Best Western Plus Grosvenor Airport Hotel

3 out of 5
Best Western Plus Grosvenor Airport Hotel
380 S Airport Boulevard, South San Francisco, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 565 out of 1202 reviews" "
Rating 8 - Good. 373 out of 1202 reviews" "
Rating 6 - Okay. 148 out of 1202 reviews" "
Rating 4 - Poor. 63 out of 1202 reviews" "
Rating 2 - Terrible. 53 out of 1202 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ellen

Business traveler
Liked: Cleanliness, property conditions & facilities
Parking can be a problem. There is no actual restaurant. Breakfast eggs are not made from eggs, but from a mysterious prepackaged liquid, kind of unappetizing. Staff could be more personable. Not the worst hotel.
Stayed 4 nights in Apr 2024

6/10 Okay

Marissa, san clemente

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The sink was clogged and I needed to find something to manually pry the drain open after each use (hand washing, rinsing items, wetting and rinsing tooth brush) Room was non smoking but smelled like smoke air conditioning did not work. Fan only but wouldn’t stay on. It was warm. Alarm clock went off at 6 am and I couldn’t figure out how to turn it off Breakfast menu next to dining area said there were items that were not out Stains in shower, towels and on carpet There was a bar of soap still on the soap dispenser in the shower (not from me) Only silver lining is ALL staff members were polite, helpful and kind. Everyone from cooks,housekeepers, maintenance, front desk. No complaints on staff but will definitely not stay here again. Not sure how the rating is so high.
Stayed 1 night in May 2024

6/10 Okay

Sunil

Rooms not that great for rates charged, will not come back here or recommend.
Stayed 1 night in May 2024

10/10 Excellent

Vinay, San Ramon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Apr 2024

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a comfortable and safe stay
Stayed 1 night in Apr 2024

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good place good value for the money
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you for your feedback

10/10 Excellent

Allan, Twain Harte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you for your comments

10/10 Excellent

Jiao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you for your feedback

6/10 Okay

Sabryna

Traveled with partner
Liked: Staff & service
Close to the airport and reasonably priced, but the room was tiny and furniture had stains on it. They allowed me to park my car there for a fee after my flight, which was convenient and cheaper than long term airport parking, but the staff seemed like they struggled with customer needs after waiting 20 minutes behind other customers...
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you for your feedback

10/10 Excellent

Diane, Halifax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Shuttle to airport important for me but customers should be advised it doesn't run from 11am till 5pm.
Stayed 2 nights in Apr 2024
Response from David on May 3, 2024
Thank you for your comments

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
No issues, good free internet
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you

2/10 Terrible

Manpreet

Stayed 2 nights in Apr 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very accommodating.
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you for your comments

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went well, and I was given a quiet room, just what I needed. I liked being easily able to turn off/on the heating/AC. Breakfast is minimal as there are only minimal staff, keeping costs low - a better breakfast can be had for cost at the airport which I think I'll do next time. Thank you for a decent place to stay.
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you for your comments

10/10 Excellent

Leslie, Rancho Mirage

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying here for over 20 years..when we park and flew out; or just for an overnight between hawaii and mainland flights. They make things so much easier!
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you for your comments. Happy to hear you have been utilizing our park and fly package.

10/10 Excellent

Russel

Stayed 1 night in Mar 2024
Response from David on May 3, 2024
Thank you for your feedback

6/10 Okay

Titilola

Liked: Staff & service
The breakfast was good. The queen room assigned to me is aweful. The bathroom sink/faucet is very small. When you open the tap, water spills all over the top. I had to use towel to hold the water from spilling all over my toiletries. The sink is not flowing properly, shower head is very small. The whole bathroom is uncomfortable.
Stayed 2 nights in Mar 2024
Response from David on May 3, 2024
Thank you

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had to stay close to San Francisco Airport for 2 guest leaving at diferente times. This was a great option, distance to Airport short, included breakfast and shuttle to airport. It can use updates but it's well kept. Parking was full but found a spot.
Stayed 1 night in Mar 2024
Response from David on May 3, 2024
Thank you

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Mar 2024
Response from David on Mar 27, 2024
Thank you for your feedback

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beautiful Waterfall feature in the lobby! I have an expensive car and I felt safe to park it there - The 4th floor where I stayed was quiet and the room was nice.
Stayed 1 night in Mar 2024
Response from David on Mar 27, 2024
Thank you for your nice comments. Happy to hear you enjoyed your stay.

8/10 Good

Quentin

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from David on Mar 27, 2024
Thank you for your feedback

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David on May 3, 2024
Thank you

10/10 Excellent

AW

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here night of 3/13 and we had a great experience the hotel let us borrow 2 cribs for our twin ten month olds and they had clean sheets for them. Breakfast was not bad & they had bbq in the afternoon a bit after we checked in. Their kitchen is being renovated they did mention that if it was open definitely would be better. Me and my partner are planning on staying here again.!
Stayed 1 night in Mar 2024
Response from David on Mar 27, 2024
Thank you for your nice comments. Happy to hear you enjoyed stay.

4/10 Poor

Ellen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointed with this hotel. It is very outdated and unfortunately the word dumpy comes to mind. The room was clean but the old carpeting and furniture did not impress. I wish they would provide at least one complementary bottle of water. I had to spend $2.50 on a water from a vending machine. On a positive note, the staff were very kind.
Stayed 1 night in Mar 2024
Response from David on Mar 16, 2024
Thank you for your comments. Sorry you felt the hotel was dumpy. We do have bottled water for our elite rewards members. However, if any guest asks for a bottle of water, they will receive.

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, neat clean hotel with friendly staff. Great breakfast and very reasonable price. Our only disappointment was that the airport shuttle wasn't operating during the hours we needed to get to the airport.
Stayed 2 nights in Mar 2024
Response from David on Mar 16, 2024
Thank you for your comments.

10/10 Excellent

Francine

There were a few car window break- ins very recently.
Stayed 1 night in Mar 2024
Response from David on Mar 11, 2024
Thank you for your feedback. Yes, unfortunately, some hotels had been hit with car break-ins.

4/10 Poor

Darryl

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast was awful - cold (like frozen) eggs. Coffee machine didn’t work. Yogurt machine was empty. Won’t stay there again.
Stayed 2 nights in Mar 2024
Response from David on Mar 11, 2024
Thank you for your feedback. Sorry you won't stay here again. Surprised to hear the breakfast was awful. We actually have one of the larger complimentary Buffet breakfasts in the area. Little confused that the eggs are like frozen. They are prepared fresh every morning and then placed in the warmer. The coffee machine works fine, and the yogurt machine was empty, because some days we have the individual yogurts.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flight cancelled so I stayed here. Very nice and quiet
Stayed 1 night in Mar 2024
Response from David on Mar 7, 2024
Thank you for your feedback

10/10 Excellent

Johnny

Stayed 3 nights in Feb 2024
Response from David on Mar 27, 2024
Thank you for your feedback

6/10 Okay

Joanne

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Outdated and room could be cleaner. Elevators and hallways need to be cleaned. Window in the room was broken, carpet was old and dirty. Advertised as a room for 4, but the beds are not much bigger than twins.
Stayed 1 night in Feb 2024
Response from David on Feb 29, 2024
Thank you for your comments. we will look into the room issues and rectify.

4/10 Poor

Dimitri, Reno

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk was abrupt .
Stayed 1 night in Feb 2024
Response from David on Feb 29, 2024
Thank you for your feedback

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David on Feb 29, 2024
Thank you for your feedback

4/10 Poor

Steven

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Kitchen and bar are under renovation. Breakfast was frozen omelettes that you cooked in a microwave.
Stayed 1 night in Feb 2024
Response from David on Feb 24, 2024
Thank you for your feedback. Breakfast is a full buffet breakfast that includes, eggs, breakfast meat, waffles, oatmeal, cereal, yogurt, breads, muffins, fruits, juices, coffee, teas.

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service
Dining chooses were limited due to a reason fire.
Stayed 1 night in Feb 2024
Response from David on Feb 29, 2024
Thank you for your feedback

2/10 Terrible

Milan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are not a loyalty program member, stay away! They gave me a room that can only be likened to a broom closet! The Aircon didn’t work properly, they moved me to another room where the aircon didn’t work at all and finally, after literally having to shout at the front desk, I got a decent room. Some staff was very good, others were downright rude.
Stayed 3 nights in Feb 2024
Response from David on Feb 23, 2024
Sorry to hear you did not enjoy your stay. However, I can assure you, that your room was larger then a broom closet.

8/10 Good

gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff named Imelda
Stayed 3 nights in Feb 2024
Response from David on Feb 29, 2024
Thank you for your nice comments on Imelda.

10/10 Excellent

Jose, Yuma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Feb 2024
Response from David on Feb 29, 2024
Thank you for your feedback

8/10 Good

Stephen

Stayed 1 night in Feb 2024
Response from David on Mar 27, 2024
Thank you for your feedback

10/10 Excellent

Celeste

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room and breakfast.hate where t p holder is!
Stayed 3 nights in Feb 2024
Response from David on Feb 19, 2024
Thank you for your feedback

10/10 Excellent

rudy

Liked: Cleanliness, staff & service, property conditions & facilities
I checked in on 2/13/24 I was Greeted but an exceptional staff that was more than staff but made you feel as if you never left the Hospital THe Names that I can recall, Clair ( front desk ) and also ( L.J.) front desk will be able to make anyone question if they ever want to leave the heaven they have entered while staying at this BW Location
Stayed 1 night in Feb 2024
Response from David on Feb 19, 2024
Thank you for your nice comments.

10/10 Excellent

Veronique

Stayed 1 night in Feb 2024
Response from David on Mar 27, 2024
Thank you for your feedback

10/10 Excellent

Elke

Stayed 1 night in Feb 2024
Response from David on Feb 14, 2024
Thank you for your feedback

10/10 Excellent

Andrith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from David on Feb 14, 2024
Thank you for your feedback

6/10 Okay

Blair

Air port shuttles weren’t as early as I needed and there was no indication until after I booked.
Stayed 1 night in Feb 2024
Response from David on Feb 14, 2024
Thank you for your feedback. Shuttle schedule is listed at time of booking

10/10 Excellent

Julie

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from David on Feb 14, 2024
Thank you for your feedback

10/10 Excellent

Lynnette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from David on Feb 14, 2024
Thank You for your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from David on Feb 14, 2024
Thank you for your feedback

10/10 Excellent

Aline

Stayed 1 night in Jan 2024
Response from David on Mar 27, 2024
Thank you for your feedback

10/10 Excellent

Cecilia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love their continental breakfast and their friendly staff.
Stayed 1 night in Jan 2024
Response from David on Feb 14, 2024
Thank you for your nice comments

8/10 Good

Kent, Ripon

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, easy check in. Decent area. Had to skip breakfast, had an early flight.
Stayed 1 night in Jan 2024
Response from David on Feb 14, 2024
Thank you for your comments