I had to wait for someone to come to the desk when I arrived after 5 hours of travel. The person was busy in the back room and asked me to take a seat.
No shampoo, conditioner, shower gel, shower cap, moisturizer, coffee, cups, glasses, or coffee machine in the room. Ad says fully equipped kitchen.
I called the front desk for items, and shampoo, hard soap, coffee machine, and utensils were delivered. No conditioner, shower gel, shower cap, or moisturizer. The front desk claimed it was aginast the law to have these items in the room.
I could not use the shower; there was no handle to hold on to or a rubber anti-slip mat in the shower. It is unsafe for a senior like myself. There also wasn't a hand extension for the shower.
I was told by the person at the front desk they do not provide it in any of their rooms.
I have a medical procedure in the morning and cannot take a shower beforehand. This should be reported as an unsafe hotel to Cal Osha or other authorities.
Ad says Free Breakfast- it's free coffee and a muffin. Perhaps the verbiage should be changed.
This should also be posted on the Expedias/ Stay America website and it wasn't. Shameful. I want a refund!