Sundeck

Reviews of San Juan Water and Beach Club

4 out of 5
San Juan Water and Beach Club
2 Tartak St, Carolina

Reviews

7.0

Good

Rating 10 - Excellent. 351 out of 1007 reviews" "
Rating 8 - Good. 212 out of 1007 reviews" "
Rating 6 - Okay. 168 out of 1007 reviews" "
Rating 4 - Poor. 116 out of 1007 reviews" "
Rating 2 - Terrible. 160 out of 1007 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

amber

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere was nice although they’re still doing renovations. Loved it was right off the beach
Stayed 3 nights in Apr 2024

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here it was amazing
Stayed 2 nights in Apr 2024

8/10 Good

Claudia

Liked: Cleanliness, staff & service
Elevators took too long.
Stayed 2 nights in Apr 2024

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Takeisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the rooms and the rooftop area and I was able to walk straight across the street to the beach
Stayed 3 nights in Apr 2024

6/10 Okay

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Liuvys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Diamond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience, they give you drinks as you arrive and the rooftop was a vibe
Stayed 2 nights in Apr 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice hotel. I would definitely recommend it and I will definitely stay again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop restaurant is excellent
Stayed 5 nights in Apr 2024

10/10 Excellent

Eliset

Liked: Cleanliness, amenities, property conditions & facilities
I had a fabulous stay. My room was absolutely stunning. I found the robes and slippers a nice touch and the open shower sexy. All the staff were so helpful, respectful, and very welcoming. Gigi, Jose, Marco , and Alberto are taking care of the hotel guests on the beach with immaculate service. Always attentive to providing service to the staff. I felt really bad that on my last day I didn’t see Marco who provided the daily beach towels and chair. I wish he would have a credit machine for people to tip. He greeted me everyday with a smile and I would try to help him and he would say this is my job. I commend the hotel managers for hiring employees who are so kind and who make the guests not want to leave. I will be returning and highly recommend you to book a stay. You will not be disappointed.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It’s actively under construction not a big deal, property its coming out beautiful! Rooms are amazing, staff was great! Will def be back once is completely renovated
Stayed 3 nights in Apr 2024

10/10 Excellent

Jahkiya

Traveled with group
Liked: Cleanliness
great hotel . They give you drinks when you first arrive . Nice ocean view, nice side showers, and nice decor .. house keeping come in and clean for you. they were still constructing on some of the rooms. But you can tell once they are finish, this hotel is going to be 10/10 .
Stayed 3 nights in Apr 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel clean and nice right by the beach
Stayed 3 nights in Apr 2024

10/10 Excellent

Julianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful relaxing room, absolutely enjoyed the bath robes and slippers, who knew something so simple would go a long way.
Stayed 4 nights in Apr 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
I'm glad to hear that you enjoyed the bathrobes and slippers provided in your room! Hope to see you real soon.

10/10 Excellent

BELMARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our is committed to providing high-quality customer service to all of We hope to see you again in the near future

10/10 Excellent

Racheal W

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Absolutely stunning. Will be a lot better when construction over. But otherwise the master suites is absolutely stunning.
Stayed 3 nights in Apr 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
I'm thrilled to hear that you find our master suites stunning! We're actively working on completing the construction to enhance your experience even further. We look forward to providing you with an exceptional stay in the near future.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all this stay was better than my previous they are currently in the process of remodeling would like to go back once completed room was very nice love the fact that the beach is right there as you walk out cant wait to book again
Stayed 3 nights in Apr 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
I'm thrilled to hear that your recent stay was better than the previous one and that you're looking forward to returning once the remodeling is completed. We'll be eagerly awaiting your next booking and hope to make your future stay even more memorable! If there's anything specific you'd like to experience or any requests you have for your next visit, feel free to let me know. You may contact me directly at mcorredor@waterbeachhotel.comHope to see you soon

2/10 Terrible

Erik

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property don’t have what they promote
Stayed 5 nights in Apr 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
Thank you for your recent review. We regret that we did not meet your expectataions we hope you will give us the oportunity to wow you in the future.

10/10 Excellent

Michelle, Mountain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time here. They are under construction but almost done. We would recommend the roof top lounge. Great atmosphere, food and beverage. Views are spectacular. Pool was small but they are adding another area. Access to beach was fantastic and it was easy to walk around and grab Ubers.
Stayed 4 nights in Apr 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
It's wonderful to hear that you enjoyed your time at the hotel! Thank you for recommending the rooftop lounge and highlighting the great atmosphere. We're glad you found the access to the beach and transportation options convenient. We're working hard to complete the construction and enhance our facilities, including adding another area to the pool. We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Justine St

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like rooftop pool. Loved that it was right on the beach, and that chairs and umbrellas were included.
Stayed 6 nights in Jan 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
Thank you for sharing your feedback! I'm sorry to hear that the rooftop pool didn't meet your expectations, but I'm glad to know that you enjoyed the beach. We hope to wecome you back soon.

10/10 Excellent

Christopher A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
Thank you for taking the time to provide valuable feedback We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

10/10 Excellent

LINDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. The only thing I didn't like was they don't have a fridge, microwave or vending machine. The fridge they have only has room for things you purchase from hotel.
Stayed 4 nights in Apr 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
Thank you for sharing your feedback! We appreciate your positive experience and your intention to stay with us again. Regarding your concerns about the fridge, microwave, and vending machine, we'll take that into consideration as we continue to improve our amenities. Your input helps us ensure that we meet the needs and preferences of our guests. If there's anything else you'd . We look forward to welcoming you back!

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
Thank you for taking the time to provide valuable feedback We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alejandra’s and kenen from the valet were really nice and also the staff from the front desk’ the rooms were beautiful
Stayed 2 nights in Apr 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
Thank you for sharing your positive experience with Lejandra, Kenen, and the front desk staff! I'll make sure to pass on your kind words to them and share your appreciation for their excellent service. It's great to hear that you found the rooms beautiful as well. Your feedback is valuable, and it will surely motivate our staff to continue delivering exceptional hospitality.Hope to see you soon.

6/10 Okay

Michelle, Cold Spring

Traveled with family
Disliked: Amenities
This hotel is still very much under construction. Rooms are decorated nicely and staff is friendly but there is noise and you enter a side service door entrance to get to the elevators. The rooftop pool is very small and there’s a total of six chairs. Don’t book tours there. There is plenty of food within walking distance.
Stayed 4 nights in Mar 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
Thank you for sharing your feedback. We appreciate your compliments about the room decor and friendly staff. We apologize for any inconvenience caused Your feedback is very valuable to us. Thank you for taking the time to share.

8/10 Good

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property was right on a beautiful beach. Views of the water from the room were great. Shower was amazing with great soaps. Staff was super friendly. Construction was a bit annoying at times.
Stayed 3 nights in Apr 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
Thank you for sharing your experience! It's fantastic to hear that you enjoyed the beautiful beachfront location, the great views from your room, and the amazing shower We're also thrilled that our staff made a positive impression on you with their friendly service. We're working diligently to complete the renovations and minimize any disruptions to our guests' stays. We look forward to welcoming you back!

10/10 Excellent

Cliffton

Stayed 2 nights in Apr 2024

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Property was in a great location. When we first arrived it took us 20 mins to get checked in. The sense of urgency and customer service is the very last thing on the staff working the front desk mind. The employee that checked us in didn’t even offer or tell us about the wrist band that you need in order to get an umbrella and chairs out on the beach. We had found out on our last day there about it. Room was very nice and spacious however our shower was leaking water out into the room every time we showered which was the only negative.
Stayed 3 nights in Mar 2024

10/10 Excellent

lissa l

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is on the best beach with fantastic views! In the process of being beautifully redone and the areas that have been renovated are very soothing and appeal to the senses. The roof top pool and restaurant are extras you wouldn't expect but are well worth it. the bar is staffed by talented mixologists who create exquisite cocktails. the Japanese Peruvian fusion restaurant sounds odd but the woman chef/owner makes it work in gastonomical magic.
Stayed 7 nights in Mar 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
I'm thrilled to hear that you enjoyed your experience at our property! Our location on the best beach with stunning views is indeed a highlight, and we're glad that you found the renovated areas soothing and appealing. Our rooftop pool, restaurant, and bar are designed to exceed expectations, offering a unique and unforgettable experience for our guests. Our talented mixologists take pride in crafting exquisite cocktails, and our Japanese Peruvian fusion restaurant, led by our skilled chef who aims to create gastronomical magic that surprises and delights our guests. Thank you for sharing your feedback, and we look forward to welcoming you back for another memorable stay!.

10/10 Excellent

Amy Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved absolutely everything ! There was a little bit of construction but my experience was amazing we can’t wait to come back !
Stayed 5 nights in Mar 2024

10/10 Excellent

Anta

Liked: Cleanliness, staff & service, property conditions & facilities
Costumers serves is amazing
Stayed 1 night in Apr 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
We're delighted to hear that you found our customer service amazing! Providing exceptional service is a top priority for us, and we're glad that it enhanced your overall experience. We're here to ensure your next visit is just as wonderful as the last!Hope to see you soon

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel. Specious room and well decorated. If you’re an early bird don’t stay on the top floor on the weekend. Lots of partying and loud music from the restaurant. Other than that it was a lovely stay. Would stay there again.
Stayed 1 night in Mar 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
We're thrilled that you loved the hotel and found the room spacious and well-decorated! We appreciate your feedback regarding the noise on the top floor during weekends. We'll take this into consideration to ensure a more comfortable experience for our guests in the future. We look forward to welcoming you back for another lovely stay!

10/10 Excellent

Clarice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Arshi

Traveled with group
Liked: Cleanliness, staff & service, amenities
There was construction going on which we didn’t know about before.
Stayed 4 nights in Mar 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
I apologize for any inconvenience caused by the construction during your stay. We understand that it can be disruptive, and we strive to inform our guests about such ongoing work beforehand to manage expectations better. We appreciate your understanding and hope that despite this issue, you had an enjoyable stay overall.

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Mar 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
Thank you for the compliment! We take great pride in creating a beautiful and welcoming environment for our guests. We're always looking for ways to enhance our guests' experiences.

10/10 Excellent

Marivel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant and very helpful.
Stayed 4 nights in Mar 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
We're delighted to hear that you had a pleasant experience with our staff! Providing excellent service and assistance to our guests is one of our top priorities. If there's anything else you'd like to share or if you have any specific shout-outs for our staff members, please feel free to let us know. We'll make sure to pass along your kind words to our team.

10/10 Excellent

Cedric L.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff is awesome!
Stayed 1 night in Mar 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
That's wonderful feedback! I'll make sure to share it with our staff. They'll be delighted to hear your feed back. We always value feedback from our guests! Thank you!

8/10 Good

Maurileia Conceicao De

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel by the beach
Stayed 3 nights in Mar 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
Thank you for the kind words! Being located by the beach is definitely one of our highlights, and we're glad you enjoyed your stay. We're here to make your next stay is even better!

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hospitality and professionalism from the hotel and its staff. I will be a repeat visitor!
Stayed 4 nights in Mar 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
We're thrilled to hear that you loved the hospitality and professionalism of our staff! Thank you for your kind words, and we're delighted to have you as a repeat visitor. We look forward to providing you with excellent service and making each of your stays with us memorable. We can't wait to welcome you back!

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the friendliness of the people at the resort, especially Josa helping us at the beach with chairs and towels. They are under construction at the resort, however the steps entering the walk way has some weakness to it, if you’re not careful you at risk for a fall.
Stayed 3 nights in Mar 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
It's great to hear that you enjoyed the friendliness of our staff, especially Jose's assistance at the beach. We appreciate your feedback about the construction We're here to ensure that your future stays are safe and enjoyable!

10/10 Excellent

Eboni, Hyattsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, I loved the room and the beach front convenience Would definitely recommend
Stayed 3 nights in Mar 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
Thank you for the wonderful recommendation! We're thrilled to hear that you found our property beautiful, enjoyed your room, and appreciated the beachfront convenience. We're here to make sure your future stays are just as fantastic!

10/10 Excellent

corey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, especially Marcos the beach staff. he was so friendly and always willing to accommodate whatever we needed. Hotel rooms were perfect. Hotel under construction right now but it didn’t bother us one bit for our stay.
Stayed 4 nights in Mar 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
Thank you for sharing your experience! It's fantastic to hear that Marcos and our staff provided such excellent service and that you found the hotel rooms perfect. We appreciate your understanding regarding the ongoing construction and are glad it didn't affect your stay negatively. We look forward to welcoming you back for another great stay in the future!

8/10 Good

Shamika

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Jalen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice! They are doing construction so it’s a little noisy and you have to enter through a side door, but that didn’t bother us much. We will definitely be back when the remodeling is finished.
Stayed 5 nights in Mar 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
Thank you for your feedback! We're glad to hear that you had a nice stay overall, despite the ongoing construction. We apologize for any inconvenience caused by the noise and the side entrance, but we appreciate your understanding. We look forward to welcoming you back once the remodeling is finished, and we're confident that your next stay will be even better. We're here to ensure your future visits are enjoyable and comfortable! Hope to see you soon!

10/10 Excellent

marcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under renovation So did not see the beauty of the hotel
Stayed 4 nights in Mar 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
I'm sorry to hear that you couldn't experience the full beauty of the hotel during your stay due to the renovations. We understand that this can be disappointing, and we appreciate your understanding. Once the renovations are complete, we're confident that you'll have a chance to see and enjoy the beauty of our hotel fully. We look forward to welcoming you back in the future for a more complete experience!

2/10 Terrible

Arlyn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nothing about this place
Stayed 5 nights in Mar 2024

2/10 Terrible

Jose, San Juan

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

India

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
1. Housekeeping not up to par. 2. No cream/ milk provided for coffee. 3. No Do not Disturb tag provided and none brought upon request. 4. No instructions for safe. 5. No information regarding WIFI. 6. Restaurant opened very late each day. 7. Food (only breakfast) was not good. 8. Hotel under construction (noisy and windows filthy) and we were not told beforehand. 9. Noise from above and from elevator was frustrating. 10. Paid to upgrade room and absolutely shocked to discover it was not an upgrade. We have traveled extensively and are not complainers!
Stayed 2 nights in Mar 2024
Response from Maria Corredor Senior Manager on Apr 24, 2024
I'm sorry to hear about your disappointing experience at the hotel. It sounds like there were several issues that affected your stay, from service and amenities to construction-related disturbances. Your feedback is valuable, and I understand your frustration, especially when you had high expectations after paying to upgrade your room. Thank you for your feed back It is very inportant to us.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024