- Disliked: Cleanliness, amenities, property conditions & facilities
Where can I begin?? The number one issue is the property is the parking. They offer parking for $15 per day but there is no guarantee that there is a parking space for you. I was stressed out the whole time on my vacation. Except for the first night, I had to park 2 blocks away. Extremely bad situation. Secondly, the room depicted in the photos is not what you truly get. No refrigerator in the room. To get one I would have had to pay an extra $20. Are you kidding me?!!! The hair dryer provided did not even get hot enough to dry my hair so I walked around puerto rico with a wet head most of the time. I was a guest for 3 nights and 4 days and not once did housekeeping come to clean our room, take out the trash or change our linens. Going to the beach was also a bad experience. There were no chairs or umbrellas available both times I went to enjoy the beach. There was no control over who was able to acquire these things. Anyone of the street can walk up and say they are staying at the hotel and benefit from this amenity that I paid for but was unable to enjoy. They should have at least asked to see their room key card as proof before giving out the chairs and umbrellas. If I hadn't brought my own beach towels from home I would have had to lay on the bare sand. There was no vending machines for drinks or snacks after the restaurant closed. The lighting in the room was poor and inefficient as well. Also the pool area seating was in poor condition and pool was small.