Viajes a San Mateo Todo Incluido Vuelo + Hotel

Clean area, fun activities, great stay!

peersonal muy amable

The staff was rude , we were asked for our room card two times just because there was someone trespassing into the hotel, and the staff didn’t ask no one else . We were in the indoor pool, and they locked us after asking for room card two times. They made me feel uncomfortable and racially profile. Then at night we went to Delfinos , I called to make a reservation they didn’t answer the call so we just walked in and the server was rude too, I told him that I tried to do a reservation trought the phone but they didn’t answer and he said that it wasn’t his problem , and that also I couldn’t get a table until 9 pm . He also told me I should leave and go to any of the others restaurants, we were properly dressed so I don’t know for what reason he treated us like that , it made me feel uncomfortable and belittled. I would not like to come back to the hotel , the room also had a really strange vibe , something wake me and my girlfriend at 3 in the morning. The installations are really good and everything looks good on the hotel but I did not like the treatment i received , I’ve had stayed at more expensive hotels , in Miami , in key west , in Daytona and in none of those places I felt as bad as I felt in hammocks resort