Akelarre - Relais & Châteaux

Photo gallery for Akelarre - Relais & Châteaux

Featured Image
Terrace/Patio
Balcony
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Overview of Akelarre - Relais & Châteaux

VIP Access

Akelarre - Relais & Châteaux

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Padre Orcolaga, 56, San Sebastian, 20008

Explore the area

  • Popular LocationEl Peine de los Vientos8 min drive
  • Popular LocationMonte Igueldo10 min drive
  • Popular LocationOndarreta Beach11 min drive
  • AirportSan Sebastian (EAS)33 min drive

Choose dates to view prices

About this area

San Sebastian

Located in San Sebastian, Akelarre - Relais & Châteaux is in an area with good shopping. Victoria Eugenia Theater and San Telmo Museum are cultural highlights, and travelers looking to shop may want to visit 31 de Agosto Kalea and Mercado del Tinglado. Monte Igueldo and Naval Museum are also worth visiting. Guests appreciate the hotel's central location.

What's nearby

  • Santa Clara Island - 7 min drive
  • El Peine de los Vientos - 8 min drive
  • Miramar Palace - 10 min drive
  • Monte Igueldo - 10 min drive
  • Ondarreta Beach - 11 min drive

Getting around

  • San Sebastian Amara Station - 8 min drive
  • Bilbao Airport (BIO) - 65 min drive

Restaurants

  • Akelarre — 1 min walk
  • Oteiza — 1 min walk
  • Calonge sagardotegia — 7 min walk
  • Restaurante Mendizorrotz — 8 min walk
  • Restaurante Rekondo — 5 min drive

About this property

Akelarre - Relais & Châteaux

Luxury hotel with 2 restaurants and winery
Along with 2 restaurants, this smoke-free hotel has an attached winery and a full-service spa. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free beach shuttle. Additionally, a restaurant, an indoor pool, and a 24-hour fitness center are onsite. All 22 soundproofed rooms feature free WiFi and iPod docks. Thoughtful touches include pillow menus and bathrobes, and guests will also find furnished balconies and sitting areas.
Akelarre - Relais & Châteaux offers 22 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Accommodations offer separate sitting areas. A pillow menu is available. Plasma televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This San Sebastian hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
AKELARRE has 3 treatment rooms including rooms for couples. Services include massages. The spa is equipped with Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Relais & Chateaux.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)
  • Free beach shuttle

Food and drink

  • Free full breakfast available daily 8:00 AM–10:30 AM
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Winery attached

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • Spanish

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Couples treatment room(s)
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Pillow menu

Bathroom

  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • iPod dock
  • Plasma TV

Food and drink

  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free newspapers
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 14 and younger are not allowed at this property; All guests older than 14 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa and Mastercard; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 14 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Akelarre San Sebastian
Akelarre San Sebastian
Akelarre
Hotel Akelarre
Akelarre Relais & Chateaux
Akelarre - Relais & Châteaux Hotel
Akelarre - Relais & Châteaux San Sebastian
Akelarre - Relais & Châteaux Hotel San Sebastian

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 67 out of 80 reviews
5 - Excellent 84%
Rating 4 - Good. 8 out of 80 reviews
4 - Good 10%
Rating 3 - Okay. 3 out of 80 reviews
3 - Okay 4%
Rating 2 - Poor. 1 out of 80 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 80 reviews
1 - Terrible 1%

4.9/5

Cleanliness

4.7/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully set just outside of the city, the hotel is modern, peaceful with incredible views. It's an added bonus to have one of the best restaurants in the city as part of the hotel as well!
Stayed 3 nights in Jul 2020

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overpriced hotel and restaurant, but fab views.
This is more of a 4 star hotel than a 5 star, as there’s no pool, despite being far from any beach. There’s a beautiful indoor jacuzzi at the wellness centre, but nobody there to help, so we had to get towels from an open massage room! No changing facilities that we could see, except for a mixed gender toilet with shower. No lockers either. The steam room was out of order. There was a new member of staff answering the phone who didn’t know anything about the hotel. Breakfast service was super-slow, though the food was ok and the views amazing. The location is idillic and the views stunning, but the service is very patchy. Certainly not what one would expect when spending €500 per night. We couldn’t work out the iPod-like room phone and couldn’t call reception at all: no instructions anywhere. We ate in the much lauded Michelin starred restaurant, but were quite disappointed to be truthful. Not worth the €300 x person.
Stayed 1 night in Jul 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is incredible. Seriously world class luxury. Staff was wonderful and all the little details in the room went above and beyond. Toiletries were super high quality and loved the traditional pastries left in the room for turn-down. Could have been the best pastry we had while in San Sebastian. I want to visit again and again.
Stayed 1 night in Nov 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, all the staff were so lovely and made us feel very special.
Stayed 4 nights in Nov 2019