Sanctuary of Santa Gemma Tours

Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.

The smallest room we've ever been in! Basically didn't want to go back there until it was bed time

The rooms were clean, the staff was very friendly and helpful, breakfast was decent, air conditioning worked well, the hotel itself was quiet. Some physical aspects of the room could be improved. It would be nice if the window had a grated screen over it so you could enjoy a breeze without having to worry about a bird or bugs flying in. Like other reviews mention, the shower doesn't have any sort of barrier to keep water from seeping onto the floor. Also, while this is out of the hotel's control, there is a nightclub across the backlane that seems to operate on the weekend. We stayed for 4 nights and only noticed the noise on Saturday, but we could hear people outside until 3 or 4 in the morning. Again, out of the hotel's control but perhaps better insulation around indoors could help muffle some of the noise. Overall, we had a comfortable and relaxing stay.