Sandvik Tours

Hotel was nice (albeit very hot with no ac and warm temps) but I had an awful experience with the evening cook (man said he was a student, so hopefully not a full time employee). He insulted me by asking me if I was pregnant, something you never ask a woman unless you are very sure. I cancelled our reservation for 6 people to avoid him, as he was obviously making an insult about my weight.

The grounds and the setting are extremely well thought out and welcoming. I knew to expect issues, as when I called to confirm our massages, I was advised they were never booked into the system and there was no appointments left that day. No apologies - that's just the way things are. We arrived early and were told we needed to wait until 3pm to checkin- no issues - but it was obvious we were seniors. We were then told, our room was on the 3rd floor and we needed to walk and carry our luggage there. Why - there were vacant rooms on the other side of the hotel where the elevator was working. I found the check-in person would not reason with me - ie your room is over there. It's too bad, this person was on the front desk and left this impression. It's a lovely property and has so much to offer

Very new property. Self service