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Reviews of Homes-N-Courts

2 out of 5
Homes-N-Courts
2564 Park Dr, Sanford, FL

Reviews

4.8
Rating 10 - Excellent. 2 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 9 out of 18 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Gary J

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to
Stayed 2 nights in Mar 2024
Response from Front office on Mar 25, 2024
Thanks. We are happy you enjoyed your stay.Your satisfaction is our goal.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked a room but when I went to check in they have over booked and I did not have a room available. I had to scramble to find a room at 10pm
Stayed 1 night in Feb 2024

2/10 Terrible

Christopher

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff wouldnt provide toilet paper said i needed to supply my own ended up kicking me out because staff didnt like my tone about wanting toilet paper and questioning them about the fact there a hotel how can you not supply toilet paper. Also refused to refund my money back for the days i didnt stay n kept my 100$ cash deposit
Stayed 4 nights in Jan 2024
Response from Front office on Feb 7, 2024
Our goal is your satisfaction. This is surprising, because your deposit was refunded as and when due, and toiletries supplied as in the motel policy. We go extra miles to ensure our guests are happy and comfortable.

4/10 Poor

Joseph

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking photos of the property are extremely misleading. The lobby is cluttered, full of junk, poorly lit and only maintained during checking and checkout. Because the property is only run by one person you must call Carmen when we arrived and waited 30 minutes to start checking in and because they do not utilize technology, it took an additional 30 minutes to complete checking in. Because of all of the clutter and disorganization we were seeing, we asked if we could see the room before we completed checking. Carmen explained the room is kept very clean and that it wouldn’t matter, because we would be charged for the room anyways. Carmen did stop to show us the room. It did look very clean with newer furniture, but the bathroom looked liked worn out and in need of major upgrades. Since the room was clean, we were going to be charged for the room anyways and were only staying one night, we reluctantly agreed to stay. Additionally, the motel requested that we pay the $100 deposit in cash, so it would be easier to return. When we returned back to the room that night we realized that the only heat came from a space heater, a towel had a nasty stain, the bed’s blanket was paper thin, the pillows were so thin that it felt like no pillow and laying on the bed was so noisy because the mattress was still wrapped in the shipping plastic cover. We weren’t able to get a restful sleep due to feeling cold, the noisy space heater and the sound of mattresses’ shipping plastic making noise.
Stayed 1 night in Jan 2024
Response from Front office on Feb 7, 2024
Sorry to hear this. We have been undergoing upgrading. Our furniture, inclusive of mattresses,etc are still brand new in all rooms and apartments. We require deposit to ensure good usage of the motel facilities, and deposits are promptly refunded on check out. We do our best for your satisfaction, which is our goal, and it is guaranteed.

4/10 Poor

Deanna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front office on Feb 7, 2024
Your satisfaction is our goal. We go extra miles for your comfort and happiness.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very communicative and outstanding service. The area was nice, quiet and peaceful. Hope to visit again.
Stayed 7 nights in Dec 2023
Response from Front office on Jan 3, 2024
Thanks for staying with us and giving us the opportunity to serve you. Please come again soon.

2/10 Terrible

Robert

Stayed 1 night in Dec 2023
Response from Front office on Jan 3, 2024
Sorry to hear this, though very surprised. We keep very good standards, because our goal is your satisfaction.How we wish you had discussed whatever issue with the front desk. We are here to serve you. Please come back. Your satisfaction is guaranteed.

6/10 Okay

Marc

Disliked: Property conditions & facilities
Ok
It was clean but old and run down . I had the toilet overflow so they gave me a different room . They were very friendly and the location was a10$ Uber ride to downtown Sanford . It’s not the greatest but it was cheap and clean . Location was good across the street are a few bars with in walking
Stayed 1 night in Nov 2023
Response from Front office on Jan 3, 2024
Thanks for staying with us . Your satisfaction is our goal. We hope to see you soon.

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Front office on Nov 15, 2023
Thanks. Please come again. Your satisfaction is our goal.

2/10 Terrible

Timothy W Hunt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The prics attracked me to the hotel. Booked a room thinking I could check in after a late night flight. The office was closed and no one would come to the door. So I was out the cost of the room, as they would not refun it.
Stayed 1 night in Oct 2023
Response from Front office on Nov 15, 2023
Sorry to hear this. Unfortunately, you didn't take note that we don't run a 24hours front desk. Since you were not checked in, we didn't collect your payment.We authorized the third party to give you full refund.

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was not what I expected from advertised website. The bed had a new bed plastic covering and a sheet over it. I was slipping of the bed. The facilitator brought in a futon bed that was hard in the middle, not possible to sleep. The facilitator asked if I wanted a sheet as if they shouldn't offer it. No shampoo just a bar soap. Tv was new but not setup to use. The shower was dark no lighting and the shower floor had sharp plaster that I had to push down the drain. Oh and the ac was so loud that I could not hear the tv. If I could give less then one star I would.
Stayed 2 nights in Aug 2023
Response from Front office on Aug 30, 2023
Sorry. The motel was recently refurbished, everything is brand new. The brand new sleeper sofa was added since you needed another bed.We are here for your comfort and satisfaction, and the attendant is here for you. Your satisfaction is our goal.

8/10 Good

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 4 nights in Oct 2023
Response from Front office on Nov 15, 2023
Thanks.Please come again. Your satisfaction is our goal.