Santa Clara Vacations from $310

We recently stayed at this hotel in Eugene, OR and had an overall comfortable experience — the rooms were clean and the property itself is great. However, our experience with management left a lot to be desired. We originally booked and paid for one night through Expedia. When we decided to extend our stay by one night, we were told no additional nights were available. Oddly, we were still able to make a new reservation for two nights at the same hotel. That should have been our first clue that something wasn’t right. We then attempted to cancel and refund the original single-night reservation through Expedia, but the hotel denied the request. When we spoke with the front desk and management directly, they brushed it off — saying, “Just request a refund through Expedia and we’ll approve it.” The problem is, we had already done exactly that, and it had been denied by them. No one took ownership or made an effort to actually fix the issue. To make matters worse, during our stay we kept receiving automated alerts for the unused reservation. It felt like a small thing, but it really highlighted how disconnected the management team is from the guest experience. It’s unfortunate, because the hotel itself is lovely. But the lack of accountability and customer care will make us consider competitors the next time we’re in Eugene.

Nice staff, easy access to campus and events

Remodeled hotel right next to a busy street

10/10! This place was clean and easy to find with the provided instructions. Parking was a little tough as the alleyway wasn’t very visible (we came in at 11:30pm) however once we found the painted numbers in the lot we were great! Walkable, convenient and a decent space for what we needed. If you are a light sleeper, this is near the train and it does run frequently.

This was a great room. No staff on site but easy check in. The area around the hotel looks a little deserted but inside is super nice!