Exterior
Check availability

Reviews of Bristol Hotel, Boutique Collection

3 out of 5
Bristol Hotel, Boutique Collection
3341 S Bascom Ave, Campbell, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 623 out of 1007 reviews" "
Rating 8 - Good. 267 out of 1007 reviews" "
Rating 6 - Okay. 75 out of 1007 reviews" "
Rating 4 - Poor. 29 out of 1007 reviews" "
Rating 2 - Terrible. 13 out of 1007 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

James, Philadelphia

It’s Ok but no VIP benefits were offered
Stayed 1 night in May 2024
Response from Jessica on May 3, 2024
Hi James, we are sorry to hear there were no VIP benefits delivered. We are taking that into much consideration. We appreciate your stay with us and hope to have you stay with us again int future!

8/10 Good

Ken

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Smaller jotel, beautifully decorated.
Stayed 1 night in Apr 2024
Response from Jessica on May 3, 2024
Hi Ken, thank you for the review and rating!

10/10 Excellent

Leticia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That it was close to the Stanford cancer clinic
Stayed 1 night in Apr 2024
Response from Jessica on May 3, 2024
Thank you for the rating Leticia! We appreciate you!

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their European look. The pictures were interesting. Staff was very friendly.
Stayed 1 night in Apr 2024
Response from Jessica on May 3, 2024
Thank you for the review Ana, we hope you come back soon!

10/10 Excellent

Alejandro

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Karla Avendano on Apr 30, 2024
Hello Alejando,Thank you for your fantastic rating!!

10/10 Excellent

Mary

Liked: Staff & service, property conditions & facilities
Good stay!
Stayed 1 night in Mar 2024
Response from Karla on Apr 22, 2024
Hello Mary, Thank you for your great review!!

10/10 Excellent

Reza

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so beautiful
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 21, 2024
Hello Reza,We appreciate the perfect score!!

8/10 Good

Mahdis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 21, 2024
Thank you for the amazing rating Mahdis!

10/10 Excellent

Connie

Liked: Cleanliness, amenities
Lovely hotel!
Stayed 1 night in Apr 2024
Response from Karla on Apr 18, 2024
Hello Conni, Thank you for staying with us, we hope to welcome you again soon!

10/10 Excellent

Amila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and specious rooms!
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 15, 2024
Hello Amila, thank you for the great review and thank you for your stay. Come back soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management is very helpful
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 15, 2024
Hello Dawn,Thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

10/10 Excellent

Yc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 15, 2024
Hello Yc,Thank you for the amazing review and thank you for your stay. Come back soon!

8/10 Good

Sonja

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my assignment at a nearby hospital, it’s a little dated but always clean, comfortable and quiet I’ve stayed there several times during my 12 week contract and it has never disappointed. They also give me a discount each time for traveling nurses with in is an additional benefit.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 15, 2024
Hello Sonja,Thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

10/10 Excellent

Lynne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victorian decor with very spacious rooms.
Stayed 1 night in Apr 2024
Response from Karla Avendano on Apr 12, 2024
Lynne, Thank you for sharing your experience with us. We hope to welcome you back soon!

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the decor. Seems very European and classy. The bathroom in our King room was huge for a hotel.
Stayed 1 night in Apr 2024
Response from Karla on Apr 12, 2024
Hello Judy, Thank you for your kind words! We're delighted you enjoyed the European-inspired decor and our spacious King room bathroom. Your feedback means a lot to us!

10/10 Excellent

fran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Karla on Apr 12, 2024
We appreciate the perfect score!!

6/10 Okay

Lauren, Antioch

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
I checked into the room and stayed on the first floor. As a woman I check safety things first and the lock off the window was not there no screen and you could just slide the window open. Looked outside the window and there was an area with transient individuales near a wall with graffiti. Asked to be moved to another room and was told it would be a downgrade but moved rooms anyway
Stayed 1 night in Feb 2024
Response from Front Desk on Apr 8, 2024
Hello Lauren, Thank you for sharing your feedback regarding your recent stay with us. We are genuinely sorry to hear about your experience and apologize for any inconvenience you encountered. Providing excellent service is our top priority, and we regret that we fell short of your expectations. Your feedback is invaluable to us as it allows to identify areas of improvement. Warm regards.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are large. The bathroom has double sinks and the toilet is separated with closed door. Lots of counter space in bathroom. This hotel has a quiet sanctuary feel but is tucked off of a main busy road. Our back room was very quiet. Buffet breakfast offered a nice dining room with multiple options including freshly cooked potatoes, scrambled eggs and sometimes omelettes. It has a cheap antique European vibe which I actually found cozy. Very good value.
Stayed 4 nights in Mar 2024
Response from Front Desk on Apr 8, 2024
Hello Kerry, thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the quiet atmosphere. We look forward to welcoming you back when you return to Campbell!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 7, 2024
Thank you for the amazing rating Miguel!

10/10 Excellent

TOM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and a great location.
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 4, 2024
Hello Tom, thank you for your stay and feedback. We hope you come back soon!

10/10 Excellent

Derek A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visit my daughters family several times a year in Campbell. I always stayed at the same Inn prices kept going up and room conditions kept going down. Read the reviews on the Bristol Hotel thought I'd give it a try. It far exceeded my expectations. Great service,clean rooms,and a great breakfast for a outstanding price for the area. Will be staying here from now on when we come to visit.
Stayed 3 nights in Mar 2024
Response from Karla Ave. on Apr 2, 2024
Hello Derek, Thank you so much for your kind words and for choosing to stay with us at The Bristol! We're thrilled to hear that your experience exceeded your expectations, from our attentive service to our clean rooms and delicious breakfast offerings. It's wonderful to know that we could contribute positively to your visit with family. We truly appreciate your feedback and look forward to welcoming you back on your future visits to Campbell.

10/10 Excellent

Lucretia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet, bed very comfortable, enjoyed the breakfast and love the decor, felt like you were in Europe. Was so easy getting on the freeway from the hotel. If we go back to San Jose, we will stay there again definitely!
Response from Karla on Mar 31, 2024
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the quiet atmosphere. We look forward to welcoming you back when you return to San Jose!

10/10 Excellent

Barry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many of times. Great, comfortable, safe place. Will return.
Stayed 1 night in Mar 2024
Response from Karla Avendano on Mar 30, 2024
Hello Barry,Thank you for being a loyal guest! We're delighted to hear that you find our place great, comfortable, and safe. Looking forward to welcoming you back soon!

10/10 Excellent

jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel with awesome decorations.
Stayed 1 night in Mar 2024
Response from Jessica on Mar 25, 2024
Thank you for the awesome rating Jimmy!

10/10 Excellent

Ruth, Lake Tapps

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bristol Hotel was beautiful and elegant. It was spotlessly clean and very quiet. The bathroom was huge and the whole room itself was spacious. Breakfast was very good as well.
Stayed 1 night in Mar 2024
Response from Jessica on Mar 6, 2024
Hello Ruth, thank you so much for the kind review! We hope to have you come back soon:)

10/10 Excellent

sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check in, great parking, comfortable beds and free breakfast.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
Hello Sarah, thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and quiet. An excellent choice for areas around Campbell and Willow Glen.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
Hello Edward, thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

10/10 Excellent

Marcelo, Cleveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, hotel was clean and beds comfortable . Check in was easy and friendly.
Stayed 3 nights in Feb 2024
Response from Jessica on Feb 26, 2024
Marcelo, thank you for your kind review. We are happy to here you enjoyed your stay us. We hope you come back soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay!
Stayed 1 night in Feb 2024
Response from Jessica on Feb 26, 2024
We are so glad you enjoyed your stay Mary, we hope to have you stay here soon again in the future!

2/10 Terrible

Mohamad, MISSION VIEJO

Liked: Property conditions & facilities
Disliked: Staff & service
Bad service
Stayed 1 night in Feb 2024
Response from Karla A. on Feb 24, 2024
Hello Mohamad, Thank you for sharing your feedback regarding your recent stay with us.We are genuinely sorry to hear about your experience and apologize for any inconvenience you encountered.Providing excellent service is our top priority, and we regret that we fell short of your expectations.To address your concerns effectively, could you please provide more details about the specific issues you encountered? Your feedback is invaluable to us as it allows to identify areas of improvement. Warm regards,

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel - so beautifully furnished, quirky, excellent service, clean, extra large room, and very cheap for the Bay Area. Would definitely recommend and stay here again.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 24, 2024
Hello Dale, thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

10/10 Excellent

Corrie

Stayed 1 night in Feb 2024
Response from Karla on Mar 21, 2024
Corrie, Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surroundings are safe. The staff were friendly, and the room and bed were clean and comfortable.
Stayed 1 night in Feb 2024
Response from Jessica on Feb 21, 2024
Thank you for the kind feedback Linda, we hope to have you stay here again soon!

10/10 Excellent

Thuy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decorations are beautiful and unique. Love it!
Stayed 2 nights in Feb 2024
Response from Jessica on Feb 21, 2024
We appreciate the rating Thuy, come back soon!

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 19, 2024
Hello Maria, thank you for the awesome rating!

8/10 Good

YESENIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The smell in the elevator and second floor was awful. The room itself was very nice and worth what we spent on it, loved the Nespresso. The room was clean. If it wasn't for the terrible smell on the floor or elevator I would've definitely given 5 stars. Very quiet hotel and the area.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 19, 2024
Hello Yesenia, I want to thank you for staying at Bristol, your feedback is duly noted and we will take it into consideration for future improvements to enhance our guest experience.Unfortunately the day of your stay the plumbers had to do some work on the 2nd floor.We want to offer our sincerest apologies for any inconvenience this may have caused.

8/10 Good

Alicia

Stayed 1 night in Feb 2024
Response from Karla on Mar 21, 2024
Thank you for the rating Alicia, we hope to see you again soon!

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Jessica on Mar 20, 2024
Thank you for the amazing rating Alberto!

10/10 Excellent

Jef

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and rooms! Continental breakfast was above-board and yummy. Desk and table space for business travelers. No gym or pool.
Stayed 3 nights in Jan 2024
Response from Jessica on Feb 7, 2024
Thank you for the amazing review and thank you for your stay. Come back soon!

10/10 Excellent

Claudina

Liked: Cleanliness, staff & service, property conditions & facilities
This is a hidden gem . Check in was quick and easy. Front desk person was very courteous Comfy bed, dark curtain for a good night sleep.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 7, 2024
Hello Claudina, thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

6/10 Okay

Rosemary

Traveled with family
Disliked: Room comfort
Its a fine hotel for the price. Good breakfast. . They have to do something about the smell in the hallways though. Its terrible.
Stayed 6 nights in Jan 2024
Response from Front Desk on Feb 7, 2024
Hello Rosemary, I want to thank you for staying at Bristol, your feedback is duly noted and we will take it into consideration for future improvements to enhance our guest experience.

6/10 Okay

Sonja

Business traveler
Liked: Cleanliness, staff & service
Property is beautiful but very old. Bathrooms are very nice . Bedroom area old and dated. Creepy painting on the wall next to the bed. The remote timer for the TV didn’t work. The price was much higher on your site than at the location. The location has a huge discount for traveling employees at good Samaritan Hospital. I will be staying there again this week for two nights, out of convenience while working this assignment however, I will be looking around for a nice hotel near by.
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 7, 2024
Hello Sonja, I want to thank you for staying at Bristol, your feedback is duly noted and we will take it into consideration for future improvements to enhance our guest experience.

6/10 Okay

Donna

Stayed 2 nights in Jan 2024
Response from Karla on Mar 21, 2024
Hello Donna!!Thank you for your rating

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, negotiable, nice decor, good breakfast.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 29, 2024
Hello Joseph, we are so thankful for your stay with us and the awesome review! We hope to see you again in the future.

8/10 Good

Laurie

Traveled with family
Liked: Cleanliness, room comfort
A bit disappointed.
I had stayed there before and really liked it. I was somewhat disappointed this time, mainly in the service. The first full day we didn’t want full maid service, rather just a change in towels and the desk clerk seemed to have a hard time fulfilling that request, but after much discussion did make it happen. The second day we got full service but the housekeeper didn’t replace all the towels. Basically, though, it was comfortable.
Stayed 3 nights in Jan 2024
Response from Front Desk on Jan 29, 2024
Hello Laurie, we are very sorry to hear about your experience, nothing is more important to us than our guests, we hope you can give us a second chance to make it better.

8/10 Good

Corrie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Sweet little hotel with very friendly staff.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 29, 2024
Hello Corrie, We are so thankful for your stay with us and the awesome review! We hope to see you again in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 29, 2024
Thank you for your rating.

10/10 Excellent

David

Business traveler
Liked: Amenities
Well appointed room. Clean, quiet.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 29, 2024
Hello David, we are so thankful for your stay with us and the awesome review! We hope to see you again in the future.

4/10 Poor

Annie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is very out dated. One of the two sinks was clogged not flowing at all. The ice machine was out of order. There's no even ice bucket in the room. Old switches in the room, out of order, non-functional switches etc. The worst part is they charge $100 per dog per night. It's insane.
Stayed 1 night in Jan 2024
Response from Karla on Jan 29, 2024
Hello Annie, We apologize for the inconvenience experienced during your stay. We have taken a note on the concerns regarding property features. Rest assure , we are actively addressing this issues to ensure experience to our guest.

10/10 Excellent

Dennis, San Jose

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice large and comfortable room
Stayed 5 nights in Nov 2023
Response from Karla on Jan 23, 2024
Hello Dennis, Thank you for the rating