Ratings based on 1,247 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from boulder, colorado

Girls Getaway in Santa Fe

Posted Mar 29, 2017
Pros: Beautiful Adobe, lovely fireplace, great staff.
Cons: The bed was very firm. Also, one window didn't open.
Location: Easy drive or walk to the downtown plaza for great food, shopping, museums galore. Ojo Caliente was a short 45 minute drive and worth every penny!
This was a great experience. The staff was so friendly and helpful. Though not on the plaza, there was a shuttle service wherever you wanted to go. Thomas, our driver was so very nice and helpful! I would highly recommend this hotel!
Comment from Hotel Management
Apr 4, 2017 by Hotel Santa Fe, Hotel Management
We're so glad you enjoyed your stay and that you put the shuttle service to good use! We'll pass your kind words onto Thomas. Safe travels, and we hope to see you again someday!
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing and luxurious

Posted Mar 28, 2017
Pros: Service, ambiance, decor, vibe - basically everything!
Location: Within walking distance from the Plaza and a 35-minute walk to Canyon Road. Lots of shops and restaurants on the way.
Second visit to this hotel staying in the Hacienda and loved it even more than the first time. The incredible service, relaxing room and lounge with kiva fireplaces are all worth the extra money it takes to stay in the Hacienda. Our experience was warm, serene, comfortable, and luxurious. We will definitely return.
Comment from Hotel Management
Apr 4, 2017 by Hotel Santa Fe, Hotel Management
We're so glad to hear you enjoyed your second stay with us, and even more so that you'll return! We'll pass your praise of the Hacienda service to the head butler. Safe travels, and we look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing convenient, amazing staff!

Posted Mar 21, 2017
We found a new go-to in hotel santa fe! It was perfect for our family!! Beautiful, quiet, relaxing. The staff was amazing!
Comment from Hotel Management
Mar 23, 2017 by Hotel Santa Fe, Hotel Management
Thank you so much for your kind words! We're glad you enjoyed your stay, and we look forward to seeing you again soon. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from south carolina

Nice, clean rooms, friendly staff

Posted Mar 20, 2017
We really enjoyed our stay at the Hacienda. Staff was friendly. Rooms comfortable and clean. 15 minute walk to downtown, but hotel includes shuttle service to downtown as part of daily resort fee.
Comment from Hotel Management
Mar 23, 2017 by Hotel Santa Fe, Hotel Management
We're thrilled to hear you enjoyed your stay. Safe travels, and we hope to see you again soon!
3 out of 5
by A verified traveler from oklahoma

It was ok, but only if nothing else available.

Posted Mar 19, 2017
Pros: Shuttle service was excellent . We didn't have to drive and find parking.
Cons: Interior tired. Hot tub didn't work. Area needs upgrade.
Location: Lots to do in Santa Fe
Exterior of hotel looks beautiful but the lobby area was small , dark and uninviting. Needs some upgrading. We had a small suite with sofa bed which was perfect for 3 people. Bathroom was very small. It was ok but for the price, we expected more. We went down to the hot tub twice and it was not working. After reporting , someone came and cleaned the filter. No one was checking on this routinely. The shuttle made the difference .
Comment from Hotel Management
Apr 4, 2017 by Hotel Santa Fe, Hotel Management
We're sorry to hear we weren't the property for you. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great vacation get away!!!

Posted Mar 17, 2017
This hotel was excellent for our couples vacation!! Middle of the city and close walking distance to just about everything!! The facility and staff was excellent!!
Comment from Hotel Management
Mar 23, 2017 by Hotel Santa Fe, Hotel Management
We're so glad to hear you enjoyed your stay, and we hope to see you again soon. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from arkansas

Good location and has a very good restaurant

Posted Mar 4, 2017
Our only complaint was that it's noisy. You can hear people walking around and dogs barking. Overall it was a great price and a nice place to stay. The shuttle service was wonderful and we would stay there again.
Comment from Hotel Management
Mar 7, 2017 by Hotel Santa Fe, Hotel Management
We're sorry to hear that noise was a problem but are thrilled you enjoyed the shuttle and would stay with us again! Safe travels, and we'll see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Attentive staff

Posted Feb 28, 2017
Cons: window view. Our room had an overgrown tree at the edge of the small balcony. While private, it was a bit claustrophobic.
Location: Great walking proximity to anywhere in the city
All staff was extremely gracious and friendly. A welcoming environment at all times. I especially enjoyed the crackling fire throughout the day in the main space, as well as the fresh and inviting breakfast buffet served every morning! In addition, morning coffee on every floor was a plus in my book. The only negative I experienced was that the gift/amenities shop was only open one day out of five I was there. (Couldn't get dental floss or mouthwash conveniently in the hotel.
Comment from Hotel Management
Mar 1, 2017 by Hotel Santa Fe, Hotel Management
Thank you so much for your kind words! We're glad to hear you enjoyed the fire and the breakfast buffet. Apologies about the gift shop! We've been a little short staffed lately. Safe travels, and we hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Cool getaway hotel

Posted Feb 27, 2017
Pros: The restaurant and the fact that they had live music. We got an upgraded room, the spa and fitness center was awesome and clean.
Cons: The front desk staff didnt seem like they were happy to be there, and therefore they were not very helpful or friendly.
Location: We were in the heart of old Santa Fe, local shops, bars, and cathedrals.
This place was great. We enjoyed the spa, fitness center, and the restaurant during our stay, and we found the food, drinks, and entertainment to be great. By far, the food was better then some of the restaurants that we found in Historic Santa Fe. The spa was so accommodating and relaxing, and our room was upgraded without us asking. The only thing that we found to be disappointing was that the front desk really didn't seem to want to be there and really didn't care to help us at all. Other then that, this was a great choice.
Comment from Hotel Management
Feb 28, 2017 by Hotel Santa Fe, Hotel Management
We're so glad to hear you enjoyed your stay, and we'll pass your praise of our restaurant onto to the chef--we're thrilled you enjoyed it so! We'll also speak with the front desk manager to see if we can resolve that issue. Safe travels, and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Nice hotel convenient location to center of town

Posted Feb 25, 2017
A great place to stay for convenience and pampering. Great spa services. Walkable distance to heart of Santa Fe. Shuttles also available if you don't wish to walk. Also convenient to other services such as banking, stores, pharmacies and restaurants.
Comment from Hotel Management
Feb 28, 2017 by Hotel Santa Fe, Hotel Management
Thank you so much for your kind words! We'll pass your praise onto the spa. Safe travels, and we hope to see you again soon!