Ratings based on 1,225 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

hotel Santa Fe is terrific.

Posted Feb 22, 2017
This hotel is a fabulous value with the BEST staff you will ever meet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Sante Fe experience

Posted Feb 20, 2017
Pros: Close to plaza, easy to park, beautiful decor, great entertainment, wonderful restaurant, cozy bar/lobby, authentic southwestern style, excellent spa
Cons: rooms need more light fixtures, no fans in bathrooms, only one outlet in room to charge electronics, beds on the firm side
Location: ski, hike, shop, walk, adventure
Enthusiastic staff, inviting common spaces, wonderful restaurant, although understaffed at breakfast. Good breakfast buffet, very nice bar/lobby
Comment from Hotel Management
Feb 21, 2017 by Hotel Santa Fe, Hotel Management
Thank you so much for your kind words! We'll pass your praise onto the restaurant and spa. And we appreciate your honest feedback regarding the bathrooms and outlets--we're constantly updating the hotel to make it more comfortable for our guests, and we will consider your feedback as we do so. Thanks again, and we hope your travels will bring you back to see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and great staff

Posted Feb 18, 2017
Close to the plaza; (less than 1.5 miles), this was an easy walk for my boyfriend and I; and a comfortable room with excellent hotel service. The restaurant is awesome, and the spa looked beautiful. Ask for clarification of the location of the gym; it's a little mis-marked. (Weight lifters; you will be very limited). A few cardio machines and a circuit machine with some free weights...
Comment from Hotel Management
Feb 21, 2017 by Hotel Santa Fe, Hotel Management
We're so glad to hear you enjoyed your stay! We'll pass your kind words onto the restaurant as well. Safe travels, and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, NM

Great weekend getaway

Posted Feb 10, 2017
Stayed for a night in the Hacienda. Great room with a lovely fireplace. Service was very good, except for one glaring issue. We called for a shuttle ride 30 min before our 7:30 dinner reservation, but the shuttle didn't arrive to pick us up until 7:35. Thankfully the restaurant was accommodating about our delayed arrival. Next time we'll just use Lyft or Uber. Still a great place for a romantic getaway.
Comment from Hotel Management
Feb 13, 2017 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
We're sorry for the snafu with the shuttle but are thrilled to see you enjoyed the rest of your stay with us. Hope to see you again soon! Safe travels!
3 out of 5
by A verified traveler

Looks better that it is.

Posted Jan 22, 2017
Our experience was good. No complains. Just not wow.
Comment from Hotel Management
Jan 24, 2017 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
We're sorry to see we didn't "wow" you, but we're glad you enjoyed your stay regardless. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2016
Absolutely fantastic! Planned a weekend getaway as a surprise and could not have asked for a more wonderful experience!
Comment from Hotel Management
Dec 13, 2016 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
Thank you so much for your kind words--we're thrilled to hear that you enjoyed your weekend escape! Safe travels, and we hope to see you again soon!
5 out of 5
by A verified traveler

Great hotel in Santa Fe

Posted Nov 22, 2016 on Hotels
It was a great stay. So quiet, clean and comfortable. The staff went out of their way to make sure all was to our liking and satisfaction. Great restaurant too!
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
We are so happy to hear that you enjoyed your stay! We'll pass your kind words on to the restaurant as well. Safe travels, and we hope to see you again soon!
5 out of 5
by A verified traveler

Warm and charming hotel

Posted Nov 22, 2016 on Hotels
very good. excellent service. sink had a leak underneath
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
We're sorry about the leak underneath the sink, but we're glad you enjoyed the rest of your stay. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from k

Loved this place!

Posted Nov 17, 2016 on Orbitz
Would stay again in a heartbeat! We miss it! Beautiful decor, great location.
Comment from Hotel Management
Nov 19, 2016 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
We are so glad to hear you enjoyed it so much! We hope to see you again soon! Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2016 on Orbitz
Very accommodating bartender. Excellent spa pedicure. Quick checkin. Quiet and secure property.
Comment from Hotel Management
Nov 19, 2016 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
We're so glad you enjoyed your stay! We'll send your praise on to the restaurant and spa, and we hope to see you again!