Santa Lucía Vacations from $1,624

I enjoyed our stay and its a very nice and clean hotel. One thing we did not like were the mattresses, really bad mattress and we have bad backs sleeping on them. Additionally i was surprised to see there is extra separate charge to use the spa facilities as one of the reasons i booked this hotel was the spa. It wasnt made clear on the booking this is the case and it is sad if this is something all hotels have started to do?

Cleanliness - there were two showers, one of which had a concerning white growing in spot in the corner Staff - I did not receive instructions regarding check-in in advance of the reservation. I had to proactively reach out the day of and did not receive key retrieval information until a few hours before our reservation. The initial communication stated that this information would be shared 24 hours before our reservation Property condition - the picture frames and lamps in our room where broken, the door to access the balcony was broken, and the room did not have any towels for us to use Location - amazing On vacation, I spend very little time in my room so I don't tend to care much about amenities/how large the room is. However, the lack of communication, condition of the room, and towel absence was very irritating and stressful. I will say, the location is amazing