8/10 Good
Verified traveler
Business traveler
Aug 19, 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean view room price with a pool view
The positives about this hotel are the location right across from the beach. You can watch a beautiful sunset right in front of the hotel and the outdoor seating for breakfast has a beautiful ocean view. The hotel is located right around the corner from a nice little outdoor food court, but is far from the main strip of beach and restaurants in Sao Luis.
The lobby of the hotel and the restaurant area are the only thing that is really nice about this hotel. When you get into the rooms and the hallways leading to the rooms, the hotel seems more like a 2 star hotel than a 4 star. The hallways are dark with stains on the floors. The bedding and curtains were old and worn in the room. The air conditioner leaked so badly that there was a huge pool of water in the corner of the room that soaked some of my belongings before I realized that it was leaking.
Probably the most frustrating thing was that we booked two ocean view rooms and both rooms were on lower floors with views of the pool with just a tiny glimpse of the ocean above the pool structures. We paid extra for ocean view and the advertising of these rooms as ocean view felt dishonest.
Additionally, they were constructing some kind of pergola or something in the pool area right outside the rooms so several days were filled with noise of sawing and hammering. It was impossible to relax.
Verified traveler
Stayed 8 nights in Jul 2021