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Arrived at hotel to check in. Property was closed for remodeling. Took my non-refundable payment for the stay even though they knew the hotel would be closed. Did not notify me there would be no room. Did not refund my payment. Booked me into a different hotel in a room that cost substantially less per night and pocketed the difference. Absolutely horrid service.
Love the beach access and adult only pool section. Clean and great staff
Heather
Stayed 3 nights in Jul 2023
8/10 Good
Roda Doreen
Jul 18, 2023
Roda Doreen
Stayed 4 nights in Jul 2023
4/10 Poor
Christine
Traveled with group
Jul 12, 2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
Roaches in the room
Found multiple roaches crawling around in our room. We took them down in a wad of toilet paper to the front desk, and they handed us a can of Raid. When we checked out we were told there would be compensation from hotels.com for the multiple days of finding roaches in our things but still haven't received any communication.
Christine
Stayed 4 nights in Jul 2023
8/10 Good
rita
Traveled with family
Jul 10, 2023
Liked: Cleanliness, staff & service
The staff very professional property looks ok it really needs an upgrade in the room,pool
Place needs deep cleaning and repair. Mold smell in hallway that is unbearable. Rooms need deep cleaning. Under nightstand and on rear wall baseboard it hadn’t been cleaned in months. Tub had been repaired and was missing pieces. Terrible stay. Staff was extremely rude and unprofessional. Made you feel they were doing you a favor. Only thing it has is great location for the beach.
Hotel staff were very helpful, pleasant, and courteous. Hotel is dated and in need of some repairs/upgrades but was comfortable enough for myself and my little one. The offered amenities were a plus too.
We had a great time! Spent the 4th of July here. It was nice to not have to worry about traffic and beach parking! Watched the boat races from our balcony. 5 minute walk to St Armands. Complimentary cold bottled water was nice. Hotel staff was very nice, everyone we encountered was professional and helpful. We would stay here again and will recommend to our out of state family!
Dirty, bugs (cockroaches), old, need repairs, water smelled like sewage, hallways stunk (musky), staff was not engaged in their job, breakfast was horrible. Rooms were small. Don’t recommend at all. Not worth the money. Don’t make the same mistake I did.
Great costumer service the staff very friendly easy checking in.The hotel need some remodeling is old.Great location across from the beach but need some improvement.
On the property its self its great.. but after leaving and getting home we realized that someone had gone thru our stuff. My son had some shoes that never left his bag the whole time we wore there and they came out missing and my wife had some money in her bag ($400 in a zipped bag attached to the inside of her bag) and it did not make it home.. we contacted the manager about this and she just told us that they are not responsible for any theft. When it was in the room locked and only her staff were the only ones that went inside.. after reporting the stolen items they called saying that they found the shoes that wore in the bag the whole trip and i had to pay $45 if i wanted them delivered.. soo if the shoes came up.. obviously that verified that they did go through our bags. (Because his shoes wore never take out of his bag the whole trip and they were inside a zipped pouch inside his bag as well. there was no way they could have fallen out) . but nothing was sed about the missing money. Its sad that they would have people working there that could do such a thing. People go to hotels to have their stuff and themselves feel safe.. not be wondering if they will have their things stolen when they go to clean the rooms
stay was fine. real draw is the extremely close proximity to lido beach- which was gorgeous and basically steps away. nice to have water and snacks from 2-4pm. the cleaner/scent they use in the hotel lobby is strong (that is not sunscreen/suntan lotion etc, its a fragrance based cleaner).
Old school Holiday Inn. However, very clean. Staff was very personable and you cannot beat the location. We heard they will be closing this month and will begin renovations. We look forward to staying again once they reopen!!!
The check in was very easy. In addition to the hotel price, which was very high, there was an additional per day fee. My room was old looking and had a lot of patch work. I had a balcony that I couldn’t use because the handle came off in my hand. The tub was chipped and there was no hot water in the sink. There is also no microwave in the room. I did like the coffee bar that was offered in the lobby. For the price, except for the hotel being across from the beach, the price was not worth it. It really needs updating or the price should reflect the state of the hotel. The lobby is very nice.
Deborah
Stayed 2 nights in Jun 2023
8/10 Good
Jeannette
Traveled with family
Jun 2, 2023
Liked: Cleanliness, staff & service, room comfort
Great View & Decent Room
Clean and comfortable room in a great location. Our room did seem somewhat run-down—broken handle on the sliding glass door, light fixture with dangling bulb, difficult to switch from tub to shower, and running toilet. But, the staff was friendly and the location was easy to navigate and had a great view. Bonus—hotel is super turtle friendly!
The staff was so friendly, professional and very personable. The hotel was very clean. The restaurant had a beautiful view of the beach and the breakfast was awesome!!! I will visit again and inform my friends to stay there. It was great! ALL THE STAFF NEED A RAISE. They were wonderful. Front desk, cleaners, and all restaurant employees. Loved them!
Everything about this place is great. The only down side is that there are no food options for vegans just fruit and potatoes for breakfast and none for the little restaurant on the first floor.
Lorena
Stayed 3 nights in May 2023
8/10 Good
CAROLYN, BROOKLYN
May 29, 2023
Liked: Staff & service
CAROLYN
Stayed 3 nights in May 2023
10/10 Excellent
Lori
Traveled with group
May 27, 2023
Liked: Cleanliness, staff & service
The price was affordable and the staff were all incredibly helpful and friendly.