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I stayed 3 nights and asked that my room be cleaned both days. It was not cleaned at all. They said they couldn't give me any kind of refund because I booked through Expedia. This is an expensive place, so I would expect much better service.
Beautiful hotel. Very clean and quiet comfortable beds but pillows are too soft and flat.
Virginia
Stayed 2 nights in Mar 2024
6/10 Okay
Richard
Mar 20, 2024
Staff gave us a room by the elevator which we could hear running all night long. They made us sign a waiver before checking in that said there will be elevator noise and we can't complain about it. Had we known about this when we booked, we would've booked elsewhere. Staff said they had no way to notify us of the room inconvenience prior to checking in since we used Expedia to book.
Property was dirty due to some remodeling that was not cleaned up afterwards
Shower slider had parts fall off when I opened up the door
It’s directly across from the interstate and can get loud
The front desk was very welcoming and the lobby was warm and beautiful. The staff was very friendly and accommodating. If in the area again I would stay again, no question!
Staff were all terrific, great location very near airport, plenty of restaurants nearby. Good breakfast. Room temp was difficult to get to desired temp- too hot or too cold, carpets seriously need updating.
Were very pleased with the facility though it was noisy being by the thruway. The girls that ran the breakfast were wonderful, they prepared a wonderful breakfast and were right there to address any issues.
Hotel recently redone and everything was lovely . Room was spacious, clean and had everything we needed
Front desk was super easy upon check- in and we even received a take away bread we left early
The lady at the front desk upon my arrival was a delight. She was friendly, polite, ever so helpful. If I was basing my stay on her it was perfect. However, the following morning the previous nights people were hanging around the front desk and NOT THE SLIGHTEST friendly including the lady running the buffet.
Sandra
Stayed 1 night in Nov 2023
4/10 Poor
Ruth
Nov 21, 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Never again
Located on heavily traveled highway. Will never stay here again. Noisy all night.
The shower head was broken and it was evident that the room had not been used or cleaned in some time. Gunk built up on the shower tiles and on the provided shampoo, conditioner, and body wash bottles