All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 478 out of 1004 reviews" "
10 - Excellent
478
Rating 8 - Good. 331 out of 1004 reviews" "
8 - Good
331
Rating 6 - Okay. 98 out of 1004 reviews" "
6 - Okay
98
Rating 4 - Poor. 65 out of 1004 reviews" "
4 - Poor
65
Rating 2 - Terrible. 32 out of 1004 reviews" "
2 - Terrible
32
8.6/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
6/10 Okay
Jan
Traveled with family
May 9, 2024
Liked: Staff & service
The property is getting old. Stairs are old and probably not up to code.
Jan
Stayed 2 nights in May 2024
Response from Kim Sippel, FD Supervisor on May 9, 2024
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.
Response from Kimberly Sippel, FD Supervisor on May 7, 2024
We would like to thank you for rating your stay. Your business is very important to us, and we value your feedback. We hope you will visit us again in the future.
8/10 Good
Elizabeth
Traveled with family
May 2, 2024
Liked: Staff & service
Extremely helpful staff. Great breakfast!
Elizabeth
Stayed 1 night in Apr 2024
Response from Kim Sippel, FD Supervisor on May 5, 2024
Thank you for reviewing the hotel. We greatly appreciate your business and hope you will stay with us again in the future.
4/10 Poor
Thomas
May 1, 2024
never got there, you wouldn't refund my reservation even though I cancelled - now you want me to give you a review when I was a no show?
Thomas
Stayed 1 night in Apr 2024
Response from GM on May 3, 2024
Our apologies but unfortunately you booked a non-refundable reservations.
Response from Kimberly Sippel, FD Supervisor on Apr 30, 2024
Your business is very important to us, and we value your feedback. We would like to thank you for rating your stay and we hope you will visit us again in the future.
The rooms were clean, and the staff were friendly and very informative about the area.
Judith
Stayed 2 nights in Apr 2024
Response from Kimberly Sippel, FD Supervisor on Apr 30, 2024
Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Response from Kimberly Sippel, FD Supervisor on Apr 28, 2024
We would like to thank you for rating your stay. Your business is very important to us, and we value your feedback. We hope you will visit us again in the future.
4/10 Poor
Larry
Apr 25, 2024
Larry
Stayed 1 night in Apr 2024
Response from Kimberly Sippel, FD Supervisor on Apr 28, 2024
Thank you for rating your stay. We apologize we did not provide you with a 5-star experience. I hope that you will consider staying with us again so that we can provide you with a better guest experience.
Response from Kimberly Sippel, FD Supervisor on Apr 30, 2024
Your business is very important to us, and we value your feedback. We would like to thank you for rating your stay and we hope you will visit us again in the future.
Response from Kimberly Sippel, FD Supervisor on Apr 16, 2024
Thank you so much for the 5 out of 5 rating! We are so pleased your stay was more than satisfactory. We hope you will visit us again in the future.
10/10 Excellent
Jagadish
Apr 3, 2024
Fantastic stay !
Jagadish
Stayed 2 nights in Apr 2024
Response from Kim Sippel, FD Supervisor on Apr 7, 2024
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
8/10 Good
leticia
Apr 3, 2024
leticia
Stayed 1 night in Apr 2024
Response from Kimberly Sippel, FD Supervisor on Apr 30, 2024
Your business is very important to us, and we value your feedback. We would like to thank you for rating your stay and we hope you will visit us again in the future.
The front desk clerk was very helpful and accommodating, her name was Sarah🙂
Jerry
Stayed 1 night in Mar 2024
Response from Kim Sippel, FD Supervisor on Apr 7, 2024
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
6/10 Okay
Thomas J.
Traveled with partner
Mar 31, 2024
Liked: Cleanliness, staff & service
Dated property. Badly needs an update.
Thomas J.
Stayed 2 nights in Mar 2024
Response from Kim Sippel, FD Supervisor on Apr 7, 2024
Thank you for your comments. We apologize that your stay is not what you had expected. We hope that you will consider staying with us again so that we can provide you with a better guest experience in the future.
Response from Kim Sippel, FD Supervisor on Apr 7, 2024
Thank you for taking the time to review the hotel. I value any comments that can be used to improve our guest satisfaction. We look forward to having you as our guest again in the future.
10/10 Excellent
Lawrence
Mar 28, 2024
Lawrence
Stayed 2 nights in Mar 2024
Response from Kimberly Sippel, FD Supervisor on Apr 23, 2024
Thank you so much for the 5 out of 5 rating! We are so pleased your stay was more than satisfactory. We hope you will visit us again in the future.
6/10 Okay
Luis, Santa Ana
Mar 28, 2024
Liked: Staff & service
Convenient
Luis
Stayed 3 nights in Mar 2024
Response from Kim Sippel, FD Supervisor on Apr 7, 2024
We apologize for not meeting your expectations and hope that you will give us another opportunity to provide you with a better experience in the future. Thank you.
10/10 Excellent
Jodi
Traveled with group
Mar 23, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was dirty
Jodi
Stayed 2 nights in Mar 2024
Response from Kim Sippel, FD Supervisor on Apr 7, 2024
Thank you for taking the time to review the hotel. I value any comments that can be used to improve our guest satisfaction. We look forward to having you as our guest again in the future.
10/10 Excellent
Sheryl
Mar 21, 2024
Liked: Cleanliness
Hotel was very. Lean, beds we’re comfortable and staff was amazing
Sheryl
Stayed 1 night in Mar 2024
Response from Kim Sippel, FD Supervisor on Mar 23, 2024
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!
8/10 Good
Laurie
Traveled with partner, Traveled with family
Mar 19, 2024
Liked: Cleanliness, staff & service
Do NOT book a King Bed at this hotel if you have limited mobility. There is no elevator on site and ALL King size beds are on the 2nd floor, when we checked in and this was brought to our attention all the bottom floor rooms had already been booked. My poor husband waiting for hip surgery had to hobble up and down stairs, I’ll be more mindful to look for this restriction next time I book
Laurie
Stayed 2 nights in Mar 2024
Response from Kim Sippel, FD Supervisor on Mar 23, 2024
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.
4/10 Poor
Jeanette
Mar 15, 2024
Liked: Staff & service
Disliked: Cleanliness
Jeanette
Stayed 4 nights in Sep 2023
Response from Kim Sippel, FD Supervisor on Mar 23, 2024
Thank you for rating your stay. We apologize we did not provide you with a 5-star experience. We hope you will give us another opportunity.
10/10 Excellent
Martin
Mar 13, 2024
Martin
Stayed 1 night in Mar 2024
Response from Kim Sippel, FD Supervisor on Apr 7, 2024
Thank you for rating your stay. We hope you will visit us again in the future.
Really nice variety of breakfast foods. No elevator which made it difficult for me since by the time we got to the hotel my grandkids were sleeping and that meant i had to carry each of them, and lugguge up a flight of stairs in middle of night.
kristine
Stayed 1 night in Feb 2024
Response from GM on Mar 11, 2024
Thank you for your comments. I sincerely apologize you had to carry your grandkids up the stairs. We try and place our guests with children on the ground floor due to situations such as this and noise. I hope you will visit us again.
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
8/10 Good
Daphne
Jan 27, 2024
Daphne
Stayed 2 nights in Dec 2023
Response from Kim Sippel, FD Supervisor on Mar 23, 2024
Thank you for reviewing the hotel. We greatly appreciate your business and hope you stay with us again.
8/10 Good
Anupam
Traveled with family and small children
Dec 30, 2023
Liked: Cleanliness, staff & service, amenities
Nice place to stay with clean and spacious room. We had bonus breakfast. Reception was warm and welcoming. Check in process was breeze. Only caveat was that breakfast lounge was small and was really crowded in the morning. Area itself was secluded so felt like bit unsafe. But, overall excellent experience with our stay and will greatly recommend it for anyone looking to stay in that area.
Anupam
Stayed 2 nights in Dec 2023
Response from FD Supervisor on Dec 31, 2023
Good Morning! Thank you so much for taking the time to review the hotel. Each staff member strives to give each guest a wonderful experience. I am very pleased that you will recommend us. I look forward to having you as our guest again in the future. Thank you again.
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay experience. I am very pleased your visit was more than satisfactory. We look forward to having you as our guest again in the future.
10/10 Excellent
Linda
Dec 27, 2023
Linda
Stayed 1 night in Dec 2023
Response from FD Supervisor on Dec 31, 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Excellent customer service! The breakfast was delicious!!
Ruben
Stayed 1 night in Dec 2023
Response from FD Supervisor on Dec 27, 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
10/10 Excellent
Allison
Dec 16, 2023
Allison
Stayed 2 nights in Dec 2023
Response from FD Supervisor on Dec 19, 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Very busy intersection yet pretty quiet. Clean, breakfast is what you get now a days. Not bad for the rates.
Robert
Stayed 2 nights in Dec 2023
Response from FD Supervisor on Dec 16, 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future
We had a really good day but tiring. It was good to know that we had a room reserved at Best Western Cottonwood Inn. We slept really well. The shower was outstanding with plenty of water pressure and good shower head.
Verified traveler
Stayed 1 night in Dec 2023
Response from FD Supervisor on Dec 14, 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
10/10 Excellent
Roberta
Dec 10, 2023
Roberta
Stayed 1 night in Dec 2023
Response from FD Supervisor on Dec 12, 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
6/10 Okay
Kathleen
Dec 3, 2023
Liked: Cleanliness, staff & service, room comfort
Felt the accommodation was over priced. Could hear people walking about in room above us. Very basic motel style hotel not worth the price we paid.
Kathleen
Stayed 2 nights in Dec 2023
Response from FD Supervisor on Dec 7, 2023
-Thank you for taking the time to write a review. I value any comments that can be used toimprove our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.
Short drive to Verde Canyon Railroad. Downtown loaded with stores and restaurant. Buffet breakfast excellent. Good choice for us.
John
Stayed 2 nights in Nov 2023
Response from FD Supervisor on Nov 30, 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
10/10 Excellent
Kenta
Nov 28, 2023
Kenta
Stayed 3 nights in Nov 2023
Response from FD Supervisor on Dec 19, 2023
Good Morning! Thank you so much for taking the time to review the hotel. Each staff member strives to give each guest a wonderful experience. I am very pleased that you will recommend us. I look forward to having you as our guest again in the future. Thank you again.
Pros: Very nice, helpful, friendly staff; about 5 EV Charging stations, solar panels to power the property, clean rooms, wide breadth of breakfast buffet selection, lots of parking spaces
Cons: Slightly older property, but still comfortable to stay
Keith
Stayed 2 nights in Nov 2023
Response from FD Supervisor on Nov 29, 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay experience. I am very pleased your visit was more than satisfactory. We look forward to having you as our guest again in the future.