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Reviews of Renaissance Shanghai Zhongshan Park

4.5 out of 5
Renaissance Shanghai Zhongshan Park
No. 1018 Changning Road, Changning District, Shanghai, Shanghai

Reviews

8.6

Excellent

Rating 10 - Excellent. 289 out of 623 reviews" "
Rating 8 - Good. 234 out of 623 reviews" "
Rating 6 - Okay. 61 out of 623 reviews" "
Rating 4 - Poor. 20 out of 623 reviews" "
Rating 2 - Terrible. 19 out of 623 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Helen

Stayed 10 nights in Apr 2024
Response from Winnie on Apr 29, 2024
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

10/10 Excellent

Aris

Business traveler
Liked: Amenities, property conditions & facilities
Highly recommended
Stayed 5 nights in Apr 2024
Response from Winnie on Apr 23, 2024
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

2/10 Terrible

Marcus Alexander

Stayed 2 nights in Mar 2024
Response from Winnie on Apr 7, 2024
Dear Guest, First and foremost thank you for taking your time to share your experience. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

4/10 Poor

CHIU FAI MICKY

Stayed 1 night in Jan 2024
Response from Winnie on Mar 25, 2024
Dear Guest, First and foremost thank you for taking your time to share your experience on Expedia. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

10/10 Excellent

Lumin, Canton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Winnie on Jan 11, 2024
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

10/10 Excellent

Boon Heng

Stayed 4 nights in Nov 2023
Response from Winnie on Dec 5, 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

2/10 Terrible

YINGLI

Stayed 1 night in Nov 2023
Response from Winnie on Dec 1, 2023
Dear Guest, First and foremost thank you for taking your time to share your experience on Expedia. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

6/10 Okay

mingtzu

Business traveler
Liked: Cleanliness
Can't adjust air conditions temperature ! When outside temperature almost 90 degrees! Very hot and call technician answered yhat is normal because its end of October ! Also in the room no refrigerator not as advertised !
Stayed 2 nights in Nov 2023
Response from Winnie on Nov 6, 2023
Dear Guest, First and foremost thank you for taking your time to share your experience. Your feedback is very important in our continuous search for service excellence. Our room refrigerator is currently being updated. We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

8/10 Good

Kenneth

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Not bad, but could use a refresh
The hotel is getting worn. The neighborhood is good. But the staff was so so.
Stayed 3 nights in Oct 2023
Response from Winnie on Oct 31, 2023
Dear Guest, First and foremost thank you for taking your time to share your experience. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

4/10 Poor

xiaozhen

Traveled with family
Disliked: Staff & service, property conditions & facilities
Bad service
Stayed 5 nights in Oct 2023
Response from Winnie on Oct 17, 2023
Dear Guest,First and foremost thank you for taking your time to share your experience on Expedia. Your feedback is very important in our continuous search for service excellence.We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly.Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have.Best Regards!

10/10 Excellent

ken

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place, in the middle of the city, but out of the hustle and bustle of the streets.
Stayed 2 nights in Oct 2023
Response from Winnie on Oct 12, 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

10/10 Excellent

Jun Yi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice. But room has smoke smell despite being non smoking room. Seems to be the standard for china hotels
Stayed 1 night in Sep 2023
Response from Winnie on Sep 25, 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

10/10 Excellent

Chih Lin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Winnie on Sep 18, 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

6/10 Okay

lai

Stayed 1 night in Aug 2023
Response from Jessica on Aug 31, 2023
Dear Guest,Thank you for staying at the Renaissance Shanghai Zhongshan Park Hotel! The issues and experiences mentioned in your feedback must have caused you trouble. We deeply understand and express our sincere apologies for not creating satisfactory services and experiences for you! I have conveyed your feedback to the service team and in a timely manner, and relevant improvement plans will be implemented immediately to ensure comfortable and convenient services are provided during your next stay.Best Regards,

8/10 Good

Yiming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jessica on Aug 21, 2023
Dear Guest,Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again.Best Regards,

2/10 Terrible

David

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Jessica on Jul 7, 2023
Dear Guest,Thank you for staying at the Renaissance Shanghai Zhongshan Park Hotel! The issues and experiences mentioned in your feedback must have caused you trouble. We deeply understand and express our sincere apologies for not creating satisfactory services and experiences for you! I have conveyed your feedback to the service team and in a timely manner, and relevant improvement plans will be implemented immediately to ensure comfortable and convenient services are provided during your next stay.Best Regards,

10/10 Excellent

Rosa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
good swim pool, delicious and healthy breakfast option
Stayed 1 night in Jun 2023
Response from Jessica on Jun 13, 2023
Dear Guest,Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again.Best Regard,

6/10 Okay

To

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Aged property. Room was hot and needed fan. Hot tub at gym was not working. Towel are very used although clean. For the 5 star rating, this place needs to be updated.
Stayed 13 nights in May 2023
Response from Jessica on Jun 5, 2023
First and foremost thank you for taking your time to share your experience with us. Your feedback is very important in our continuous search for service excellence. After reading your comments I understand we fell short on your expectations. We will continue to strive in delivering better service, allowing our guests' to indulge in the best they deserve. Look forward to welcoming you back in the near future!

2/10 Terrible

Carlos

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Awful. The air conditioner don’t work in the whole hotel, the fridge was warm and the shower without pressure. I ever saw a 5 star hotel Ian this condition.
Stayed 2 nights in Apr 2023
Response from lucy on Apr 22, 2023
First and foremost thank you for taking your time to share your experience with us. Your feedback is very important in our continuous search for service excellence. After reading your comments I understand we fell short on your expectations. We will continue to strive in delivering better service, allowing our guests' to indulge in the best they deserve. Look forward to welcoming you back in the near future!

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in all the world!
Stayed 2 nights in Apr 2023
Response from lucy on Apr 22, 2023
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

6/10 Okay

STANLEY

Business traveler
Liked: Cleanliness, property conditions & facilities
Different from what is used to be
Disappointed with the stay. It is too crowded. Executive lounge is closed . Lack of privacy . This is the result of the Covid situation .
Stayed 2 nights in Feb 2023
Response from Jessica on Jun 7, 2023
Dear Guest,Thank you for staying at the Renaissance Shanghai Zhongshan Park Hotel! The issues and experiences mentioned in your feedback must have caused you trouble. We deeply understand and express our sincere apologies for not creating satisfactory services and experiences for you! I have conveyed your feedback to the service team and hotel management in a timely manner, and relevant improvement plans will be implemented immediately to ensure comfortable and convenient services are provided during your next stay.Best Regard,

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, and the staffs are very helpful, I will definitely live again
Stayed 5 nights in Jan 2023

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, will definitely visit again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities
It's very convenient, the quilt is clean, the tea set is not complete, there is no free tea and coffee, some drinks need to be paid, I don't like this unclear service concept so much.
Stayed 1 night in Jan 2020
Response from Renaissance Shanghai Zhongshan Park Hotel on Feb 17, 2020
Thank you for choosing Renaissance Shanghai Zhongshan Park Hotel. We are looking forward to welcoming you soon.

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location clean and updated facility with good service amenities
Stayed 2 nights in Jan 2020
Response from Eve Mao on Jan 10, 2020
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

6/10 Okay

Mark

Traveled with family
Disliked: Cleanliness, staff & service
Pros: Hotel is linked to the shopping mall and subway. Cons: Noticed dirt on the floor in the toilet upon check-in and it was there for 4 days. The bed covers were touching the floor. There is still room for improvement for cleanliness.
Stayed 6 nights in Dec 2019
Response from Eve Mao on Jan 10, 2020
First and foremost thank you for taking your time to share your experience with us. Your feedback is very important in our continuous search for service excellence. After reading your comments I understand we fell short on your expectations. We will continue to strive in delivering better service, allowing our guests' to indulge in the best they deserve. Look forward to welcoming you back in the near future!

8/10 Good

Verified traveler

Stayed 10 nights in Dec 2019
Response from Eve Mao on Jan 6, 2020
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel fantastic views very convenient transport was easy food variety was excellent price was fantastic
Stayed 5 nights in Dec 2019
Response from Eve Mao on Jan 6, 2020
Thank you for posting a comment on Expedia and selecting our hotel for your recent visit to Shanghai. We are very pleased that we were able to impress you with our view and location and look forward to seeing you again upon your next trip.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel
The location and buffet breakfast are excellent although the guest room is warmer than we thought and the temperature can not be adjusted (kept at 26’C). Hotel staff is polite. Front desk help line is quick in responses. I would highly recommend this hotel to anyone love visiting Shanghai.
Stayed 2 nights in Dec 2019
Response from Eve Mao on Dec 27, 2019
Thank you for posting a comment on Expedia and selecting our hotel for your recent visit to Shanghai. We are very pleased that we were able to impress you with our location and services and look forward to seeing you again upon your next trip.

10/10 Excellent

Lim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is friendly and professional. Great location for public transport and easy to call for taxi. Spread of Breakfast is good. Bed is very comfortable.
Stayed 3 nights in Nov 2019
Response from Eve Mao on Dec 27, 2019
We thank you so much for writing a great review on Expedia regarding your recent visit to Renaissance Zhongshan Park Hotel.It is delighted to learn that we met your expectations. We always put the satisfaction and comfort of our guests in the first place. We look forward to welcoming you back before long.

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2019
Response from Eve Mao on Dec 3, 2019
Thank you for posting a comment on Expedia and selecting our hotel for your recent visit to Shanghai. We look forward to seeing you again when your travels take you to Shanghai.

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel.
Amazing Hotel in Shanghai. I have been here twice and love it!! We stayed with my girlfriend for 7 days. The views of Shanghai from far is the best I have seen. Breakfast is amazing. Rudi is very nice guy, thanks much!!! I would definitely stay here again and would reccomend it to my friends.
Stayed 6 nights in Nov 2019
Response from Eve Mao on Nov 15, 2019
Thank you for selecting our hotel for your trip to Shanghai. We were delighted to read that your stay was a success and that we were able to positively contribute to an enjoyable visit to Shanghai. Thank you for recommending our hotel and we look forward to welcoming you back soon!

10/10 Excellent

Alyson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from Eve Mao on Nov 21, 2019
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel
Fabulous location, clean, sensational breakfast
Stayed 3 nights in Oct 2019
Response from Eve Mao on Oct 13, 2019
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

10/10 Excellent

Verified traveler

Stayed 5 nights in Sep 2019
Response from Eve Mao on Oct 11, 2019
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Business trip
I have stayed in the hotel many times. Great locations with 2 big malls and beside train station. Check in on 25th level that is the one thing I feel it’s inconvenient. The room this round I find the humidity is very high. Wet floor and wet clothes remains wet even after 24 hours. Not sure how this will be fixed but certainly not comfortable with this conditioned.
Stayed 3 nights in Sep 2019
Response from Eve Mao on Sep 19, 2019
Warmly greetings from Renaissance Shanghai Zhongshan Park Hotel and thanks for taking your time to share your feedback with us. Your comments are very important in our continuous search for service excellence. We would like to have another opportunity to host you at our Hotel so you will have the truly Renaissance experience

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
not so satisfying service for a 5 star hotel
There are a few things that i could recall during the 2 nights stay in the hotel: -- the check in process is really slow; -- and the room is not ready even though we arrived at the hotel around 5pm; this happened to me and also my colleagues. -- i asked for toothbrush upon check-in; the reception forgot and called me to confirm; then they didn't do it until i called again from my room; -- i called the service desk to request for express checkout as i got an early plane to catch; nobody at the front desk pick up the call upon two attempts. I gave up.
Stayed 2 nights in Sep 2019
Response from Eve Mao on Sep 10, 2019
Warmly greetings from Renaissance Shanghai Zhongshan Park Hotel and thanks for taking your time to share your feedback with us. Your comments are very important in our continuous search for service excellence. We would like to have another opportunity to host you at our Hotel so you will have the truly Renaissance experience

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Eve Mao on Sep 2, 2019
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
With the price, the room/amenity is so so. Staff is very helpful and friendly. Location is good.
Stayed 1 night in Aug 2019
Response from Eve Mao on Sep 2, 2019
Thank you for posting a comment on Expedia and selecting our hotel for your recent visit to Shanghai. We are very pleased that we were able to impress you with our service and look forward to seeing you again upon your next trip.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice hotel but check in/out takes a bit long
Stayed 1 night in Aug 2019
Response from Eve Mao on Aug 21, 2019
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Eve Mao on Jul 29, 2019
Thank you so much for posting a great review on Expedia about your recent stay. We are so proud to hear that you had a wonderful time with us and we look forward to your next stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel is clean. The location is super convenient. Breakfast buffet is awesome. The staff were very friendly and helpful. Impressive services from the 1st floor lobby (concierge), Gym and swimming pool, front desk, restaurants, and housekeeping made our stay pleasant and memorable. Overall this is a very nice hotel. Many thanks!
Stayed 9 nights in Jul 2019
Response from Eve Mao on Jul 29, 2019
We are delighted that you enjoyed your recent stay in our hotel and thank you for your wonderful review. The hotel takes the center stage of Shanghai CBD and is situated over the Zhongshan Park Metro Station Lines2, 3 & 4. Such a uniquely convenient location assures that you will discover something wonderful in your every journey. We look forward to seeing you again in the near future.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. One needs to take the metro to get to downtown or other interesting places, but the metro station is right under the hotel, so not a big deal.
Stayed 2 nights in Jun 2019
Response from Eve Mao on Jun 29, 2019
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This hotel has a prime location, upstairs of a large shopping center. It is right above a subway station, very convenient for getting around, including to the training station and the airports. It has a robot that delivers coffee and other stuff.
Stayed 1 night in Jun 2019
Response from Eve Mao on Jun 24, 2019
We are delighted that you enjoyed your recent stay in our hotel and thank you for your wonderful review. The hotel takes the center stage of Shanghai CBD and is situated over the Zhongshan Park Metro Station Lines2, 3 & 4. Such a uniquely convenient location assures that you will discover something wonderful in your every journey. We look forward to seeing you again in the near future.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit out of way but right on the Metro line. Vey nice hotel, would stay there again.
Stayed 2 nights in Jun 2019
Response from Eve Mao on Jun 24, 2019
Thank you for posting a comment on Expedia and selecting our hotel for your recent visit to Shanghai. We are very pleased that we were able to impress you with our location and services and look forward to seeing you again upon your next trip.

10/10 Excellent

Ilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and great location .
This hotel is beautiful, comfortable, very clean, fantastic location, lovely and very helpful staff and delicious breakfast. This is my favourite hotel in Shanghai
Stayed 1 night in Jun 2019
Response from Eve Mao on Jun 10, 2019
Thank you for selecting our hotel for your trip to Shanghai. We were delighted to read that your stay was a success and that we were able to positively contribute to an enjoyable visit to Shanghai. Thank you for recommending our hotel and we look forward to welcoming you back soon!

8/10 Good

Verified traveler

Stayed 1 night in May 2019
Response from Eve Mao on Aug 1, 2019
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location - above subway, many restaurants. modern, good wifi, clean. pretty nice staff. decent gym.
Stayed 3 nights in May 2019
Response from Eve Mao on May 16, 2019
Thank you for staying with us and taking the time to post a review. We are very pleased that we were able to impress you with our location and services. Thank you for staying and we look forward to welcoming you back again upon your next trip to Shanghai.

10/10 Excellent

JZ

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly services, very comfortable room. I will be back for sure.
Stayed 1 night in Apr 2019
Response from Eve Mao on May 7, 2019
Thank you for selecting our hotel for your trip to Shanghai. We were delighted to read that your stay was a success and that we were able to positively contribute to an enjoyable visit to Shanghai. Thank you for recommending our hotel and we look forward to welcoming you back soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
The location is perfect. Convenient for food and shopping.
Stayed 3 nights in Apr 2019
Response from Eve Mao on May 5, 2019
Thank you for posting a comment on Expedia and selecting our hotel for your recent visit to Shanghai. We are very pleased that we were able to impress you with our location and services and look forward to seeing you again upon your next trip.