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Reviews of Capella Shanghai, Jian Ye Li

5 out of 5
Capella Shanghai, Jian Ye Li
480 West Jianguo Road, Xuhui District, Shanghai

Reviews

10

Exceptional

Rating 10 - Excellent. 29 out of 32 reviews" "
Rating 8 - Good. 3 out of 32 reviews" "
Rating 6 - Okay. 0 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of a pool was the only negative. Asking to provide at least 50 characters in the second negative.
Stayed 1 night in Nov 2019
Response from Marketing Communications Department on Nov 14, 2019
Dear Guest, thank you for choosing our hotel. By preserving the building’s architectural heritage and optimizing the legacy and character of this historic site, the hotel offers discerning guests the authentic experience of Shanghai’s romantic past. We look forward to welcoming you back in the near future!

10/10 Excellent

Lingling

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Marketing Communications Department on Oct 25, 2019
Dear Guest, thank you for taking the time to share your review of our hotel. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Rebecca on Apr 2, 2019
Dear guest, thank you for your stay feedback. We are glad to know that you have enjoyed your stay in our villa and look forward to welcoming you back!

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private villas fantastic in every last detail
The description on the site does not do it justice: it's nothing like a hotel room, bit instead a 4-storey villa. Beautiful in every last detail, from the furniture to the artwork, to fantastic attentive, but unobtrusive staff. First floor was living room / office, second floor a sitting room/tea room, third floor a fantastic bedroom, fourth a - slightly underwhelming in comparison to the rest - bathroom, but with fantastic shower amenities; and then there's a rooftop terrace. Breakfast was included and very good and a reasonable price. This is a hotel that can compete with the likes of Aman, Puli and Peninsula, on of the best in Shanghai.
Stayed 1 night in Feb 2019
Response from Rebecca on Feb 19, 2019
Dear guest, thank you for your stay feedback. We are glad to know that you have enjoyed your stay in our villa and look forward to welcoming you back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing multi-floor townhouse in quiet area
hotel is located in a quiet neighborhood but quite close to major transportation points. the room itself is amazing. 5 floors of space.
Stayed 7 nights in Jan 2019
Response from Rebecca on Jan 25, 2019
Dear Guest, thank you for your review and for choosing our hotel. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Lam
Fabulous stay here, warmly stunning interior of the villa with excellent housekeeping service, delighted with the fine eyes of details. Highly regarded overall.
Stayed 1 night in Jan 2019
Response from Rebecca on Jan 23, 2019
Dear Guest, thank you for your review and for choosing our hotel. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Jeanne, N.Y. N.Y.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property exceeded my expectations a did the staff. They were beyond helpful and made our stay one we will not forget.
Stayed 6 nights in Dec 2018
Response from Quella on Jan 10, 2019
Dear Guest, thank you for your review and for choosing our hotel. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Lingling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our home at Capella
This is our second stay at Capella. Again we love it very much. Quiet, cozy, spacious, and elegant decor.
Stayed 4 nights in Sep 2018
Response from Quella on Dec 20, 2018
Dear Guest, thank you for your review and for choosing our hotel. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Oi Lin Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haircrab getaway in Shanghai
Excellent service throughout though a bit slow at breakfast.
Stayed 3 nights in Nov 2018
Response from Quella on Nov 20, 2018
Dear Guest, thank you for your positive comments. I am pleased that you had a good stay overall. However, we apologize for the inconveniences that you have experienced during your breakfast. Our team will make effort to speed up the service. I look forward to welcoming you back soon!

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Overall experience was good and comfortable in a nice environment.
Stayed 8 nights in Oct 2018
Response from Quella on Nov 20, 2018
Dear Guest, thank you for your review and for choosing our hotel. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
The best place if you’re looking for peace and quiet. Lounge has goodies all day. Most staff speaks English. Very comfortable stay
Stayed 1 night in Jul 2018
Response from Capella Shanghai Jian Ye Li on Jul 19, 2018
Dear guest, thank you for your stay feedback. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location
Very discreet location, and quiet. Feels like I left Shanghai for a moment. The courtyard is beautiful. Very nice restaurants adjacent to the property. The staff is very nice, and helpful. The villas are so private, it feels like home instead of a hotel. Lovely little gifts at turn down service every night. Adds a special touch to Capella. Will continue to stay here every time I visit Shanghai.
Stayed 2 nights in Jun 2018
Response from Capella Shanghai Team on Jul 3, 2018
Dear Guest, thank you for your kind feedback. We are blessed to be located in such a central and convenient location. Were you able to explore the area during this visit? If not, we look forward to sharing the must-visit attractions as well as some hidden treasures in the area when you return again!

10/10 Excellent

Lingling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel just like being home
My husband and I both grew up in the area. Each time we go visit Shanghai, we always set aside one afternoon strolling along streets in the French concession area. The leafy mulberry trees cover almost entire sky during the summer that shades away the sun and heat…. This time we decided to stay at Capella Jian Ye Li instead of other five star hotels. As soon as we walk into our villa, we immediately feel like we are at home. At Capella, you don’t get noise/traffic like you do at other hotel lobbies or in the elevator. The villa is designed so beautifully. Everything feels so tasty and elegant. And it is very spacious. We just love it, and our friends who visited us at villa all love it. We had breakfast at its restaurant. The buffet is very delicious and you can also order from the menu. Again the décor in the dining area is very elegant. We sat by the balcony window door overlooking the courtyard while we enjoyed our breakfast. For people like us who prefer quietness, cozy and comfy when traveling, Capella is the place to enjoy your visiting in Shanghai. We decided we will stay at Capella Jian Ye Li again on our next Shanghai trip.
Stayed 1 night in May 2018
Response from Capella Shanghai Team on Jul 3, 2018
Dear Lingling, thank you for choosing to stay with us. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back home in the near future.

10/10 Excellent

noriyuki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Marketing Communications Department on Jun 3, 2020
Dear Guest, thank you for choosing to stay with us. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
スタッフの対応が良かった。天気が悪いときは施設は少し大変かも。
Stayed 1 night in Nov 2019
Response from Marketing Communications Department on Nov 25, 2019
Dear Guest, thank you for choosing our hotel. “Capella” connotes unsurpassed luxury and personalized service, offering splendid accommodations with thoughtful amenities for the most discerning of travelers. We look forward to welcoming you back to the hotel in the near future!

10/10 Excellent

ning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Marketing Communications Department on Nov 7, 2019
Dear Guest, we truly appreciate your positive feedback about our hotel. Capella Shanghai team enjoyed catering to your needs as much as you have enjoyed your stay. We look forward to welcoming you back to the hotel in the near future!

10/10 Excellent

yuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Marketing Communications Department on Oct 25, 2019
Dear Guest, we truly appreciate your positive feedback about our hotel. Capella Shanghai team enjoyed catering to your needs as much as you have enjoyed your stay. We look forward to welcoming you back to the hotel in the near future!

10/10 Excellent

Verified traveler

Stayed 3 nights in Jul 2019
Response from Marketing Communications Department on Jul 24, 2019
Dear Guest, thank you for choosing Capella Shanghai, Jian Ye Li. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Capella Shanghai on May 13, 2019
Dear guest, thank you for your review and for choosing our hotel. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Rebecca on May 7, 2019
Dear Guest, thank you for your review and for choosing our hotel. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

8/10 Good

chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Rebecca on Apr 22, 2019
Dear guest, thank you for your stay feedback. We are glad to know that you have enjoyed your stay in our villa and look forward to welcoming you back!

10/10 Excellent

ning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Rebecca on Apr 17, 2019
Dear guest, thank you for your stay feedback. We are glad to know that you have enjoyed your stay in our villa and look forward to welcoming you back!

10/10 Excellent

ning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Rebecca on Apr 10, 2019
Dear guest, thank you for your stay feedback. We are glad to know that you have enjoyed your stay in our villa and look forward to welcoming you back!

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2019
Response from Rebecca on Apr 2, 2019
Dear guest, thank you for your stay feedback. We are glad to know that you have enjoyed your stay in our villa and look forward to welcoming you back!

10/10 Excellent

YUJIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Rebecca on Jan 23, 2019
Dear Guest, thank you for your review and for choosing our hotel. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Quella on Jan 15, 2019
Dear Guest, thank you for your review and for choosing our hotel. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful heritage hotel, courteous staff and nice breakfast place !!
Stayed 1 night in Dec 2018
Response from Quella on Dec 25, 2018
Dear Guest, thank you for your review and for choosing our hotel. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Quella on Dec 20, 2018
Dear Guest, thank you for your review and for choosing our hotel. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
예산이 충분하다면 반드시 가야 할 호텔. 서재엔 늘 맛있는 빵과 음료가 준비되어 있으며 미쉐린 1스타 프렌치레스토랑을 갖추고 있어 최고의 휴가가 되었다.
Stayed 1 night in Nov 2018
Response from Quella on Dec 20, 2018
Dear Guest, thank you for your review and for choosing our hotel. We are glad to know that you have enjoyed your stay and look forward to welcoming you back!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新しい上海を体験できる、上海ならではの高級ホテル
昔フランス人が建てたタウンハウスのような住宅から改築したホテルです。花が咲き乱れ、ビバリーヒルズのセレブホテルの雰囲気が漂っています。一つのヴィラーでは、１階にリビング、2階にオーディオルーム、3階に寝室、4階にお風呂と4つのフロアでできています。さらに屋上テラスがあります。階段が大変ですが、足腰が悪くなければ、大変趣のあるホテルですので、体験してみる価値はあります。
Stayed 2 nights in May 2018
Response from Capella Shanghai Team on Jul 3, 2018
Dear Guest, thank you for your review. We are delighted to hear that your overall experience was positive. We regret that the breakfast did not meet your expectations. This critical feedback will be shared with our food and beverage department. Thank you and we look forward to welcoming back soon.