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Reviews of InterContinental Shanghai Jing’ An, an IHG Hotel

5 out of 5
InterContinental Shanghai Jing’ An, an IHG Hotel
500 Heng Feng Rd, Jing'an District, Shanghai, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 185 out of 331 reviews" "
Rating 8 - Good. 103 out of 331 reviews" "
Rating 6 - Okay. 24 out of 331 reviews" "
Rating 4 - Poor. 9 out of 331 reviews" "
Rating 2 - Terrible. 10 out of 331 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlota

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel they give room early , left our luggage without charge for 1 week while we travel around Asia
Stayed 4 nights in Mar 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the electric bidet and the powerful shower.
Stayed 7 nights in Nov 2023
Response from Selina on Jan 16, 2024
Thank you for choosing to stay at InterContinental Shanghai Jing'an hotel recently. We hope that our sophisticated environment and unrivalled service will leave you with wonderful memories that will last long after you leave. Thank you again for staying. We hope to see you again soon.

10/10 Excellent

Michael

Stayed 2 nights in Nov 2023
Response from Selina on Jan 16, 2024
尊敬的宾客， 感谢您对上海静安洲际酒店的支持与喜爱。我们很高兴能获得您的好评，我们会继续努力，尽善尽美提供优质的服务。再次感谢您的莅临。我们期待着您的再次光临。祝您生活愉快！

8/10 Good

CTAM-ADMIN DEPT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Kee

Business traveler
Liked: Cleanliness, staff & service, room comfort
Breakfast Spread
Would be better if the breakfast can include avocado, grapefruit, kiwi, raspberries, blackberries, walnut and almond. Pumpkin seeds were occasionally not available.
Stayed 3 nights in Jun 2023

10/10 Excellent

Kee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast Selection
I would to commend Jerome Qiu at the breakfast section for attending to my request to have the kitchen prepare a bowl of oatmeal with red beans added as well as provide me with apple, orange, banana, strawberries, raspberries and blueberries. It would be good if kiwi fruit, blackberries, avocado and pomengranate are available.
Stayed 3 nights in Jun 2023

2/10 Terrible

Huayan

Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to miss!
Everything went smooth. Service was top and everyone was friendly. One of the best hotels in Shanghai for sure.
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Marketing Communications on Feb 4, 2020
Dear Valued Guest, Thank you for choosing InterContinental Shanghai Jing'An. We are delighted to know you’ve enjoyed your recent stay with us. We look forward to welcoming you again in the near future. Sincerely,

8/10 Good

KIN WAH

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean hotel with friendly staff. But the restaurant is expensive and not so tasty.
Stayed 6 nights in Sep 2019
Response from Marketing Communications on Jan 10, 2020
Dear Valued Guest, Thank you for sharing your experience on your recent stay at InterContinental Shanghai Jing’An. We are pleased to know that you’ve enjoyed hotel facilities and services. Thank you for your feedback on hotel restaurant, please rest assure that your comments will be shared with our appropriate team members, a further supervision will be conducted for enhancements. Thank you once again for choosing us. We hope to see you again in the near future. Sincerely, Annie Li Marketing & Communications Executive

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Marketing Communications on Jan 8, 2020
尊敬的宾客， 感谢您对上海静安洲际酒店的支持与喜爱。我们很高兴能获得您的好评，我们会继续努力，尽善尽美提供优质的服务。再次感谢您的莅临。我们期待着您的再次光临。祝您生活愉快！

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Stephen Antram / General Manager on Dec 31, 2019
Dear Valued Guest, Thank you for choosing InterContiental Shanghai Jing'An. We are delighted to know you had a pleaseant stay. We look forward to welcome you again in the near future.

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Stephen Antram / General Manager on Dec 18, 2019
Dear Valued Guest, Thank you for choosing InterContiental Shanghai Jing'An. We are delighted to know you had a pleaseant stay. We look forward to welcome you again in the near future. Sincerely, Stephen Antram General Manager

10/10 Excellent

Verified traveler

Stayed 4 nights in Dec 2019
Response from Stephen Antram / General Manager on Dec 18, 2019
Dear Valued Guest, Thank you for choosing InterContinental Shanghai Jing'An. We are delighted to know you’ve enjoyed your recent stay with us. We look forward to welcoming you again in the near future.

8/10 Good

chin, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only short coming about the stay was we booked special room view. Not sure what they actually mean by special view, the room issued to us faces the back lane. Is this the best or special view from this building?
Stayed 2 nights in Dec 2019
Response from Stephen Antram / General Manager on Dec 11, 2019
Dear Valued Guest, Thank you for sharing your recent experience at InterContinental Shanghai Jing’An. Our hotel locates in Shanghai downtown area, and each room has an exclusive view of the city. Thank you again for choosing us. We hope to see you again in the near future. Sincerely,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast , variety of products Nice toilet , shower
Stayed 6 nights in Nov 2019
Response from Stephen Antram / General Manager on Dec 2, 2019
Dear Valued Guest, Thank you for taking a precious time to write us a review. We are delighted to know you’ve enjoyed every aspect of your stay at Intercontinental Shanghai Jing ‘An. A positive guest experience is something our associates take great pride in, so we value your feedback. We look forward to welcome you again in the near future. Sincerely,

10/10 Excellent

Roma, Naples, FL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our 3 day 2 night stay. The hotel is beautiful starting from the lobby to our room.
Stayed 2 nights in Nov 2019
Response from David Ji / General Manager on Nov 20, 2019
Dear Valued Guest, Thank you for sharing your review. We are pleased to read that you’ve enjoyed every minute of your stay. Our associates strive to provide seamless services to our guests, so your feedback is valuable to us. Thank you again for choosing InterContinental Shanghai Jing’An. We look forward to welcoming you again in the near future. Sincerely,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Had a wonderful stay but i would say the breakfast options need to be reviewed. I stayed at comparable hotels in Beijing and Seoul - Marriott and Hilton. Their breakfast was much better. Otherwise a fantastic hotel.
Stayed 4 nights in Nov 2019
Response from David Ji / General Manager on Nov 21, 2019
Dear Valued Guest, Thank you for taking the time to leave us a review. We are pleased to know that you’ve enjoyed your recent stay with us. Our associates strive to provide seamless services to our guests, so your feedback is valuable to us. Thank you again for choosing InterContinental Shanghai Jing’An. We hope to see you again in the near future. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - recommend for those wanting to visit Jing An and surrounding areas
Stayed 8 nights in Nov 2019
Response from David Ji / General Manager on Nov 21, 2019
Dear Valued Guest, Thank you for taking a precious time to leave us the review. We are pleased to hear that you’ve enjoyed your recent stay with us. Thank you again for choosing InterContinental Shanghai Jing’An. We hope to see you again in the near future. Sincerely,

10/10 Excellent

Tushar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location!!
Location - 10/10 Staff - 10/10 Facilities - 10/10 Room - 10/10 Totally Recommended
Stayed 1 night in Jul 2019
Response from David Ji / General Manager on Nov 21, 2019
Dear Valued Guest, Thank you for taking the time to leave us a review. We are pleased to hear that you’ve enjoyed your recent stay with us. Our associates strive to provide seamless services to our guests, so your feedback is valuable to us. Thank you again for choosing InterContinental Shanghai Jing’An. We hope to see you again in the near future.

6/10 Okay

Verified traveler

Stayed 4 nights in Sep 2019

10/10 Excellent

Lynn Oi Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Although I normally prefer smaller hotels, as a business hotel this is very good. Nice and "fresh", sizeable rooms, good restaurants, friendly service and good location.
Stayed 1 night in Sep 2019
Response from Daid Ji General Manager on Sep 9, 2019
Dear Valued Guest, Thank you for taking the time to share your review with us. We are thrilled to know you’ve enjoyed the hotel prime locations, its amenities and services.Thank you for choosing IntercontinentalShanghai Jing’An. We hope to see you again soon. Sincerely,

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salvatore
A great place, the best I have ever stayed, been to Rome, Paris, Washington DC, NYC, Chicago, and the Intercontinental was far superior, from moment of arrival and even after checking out, the staff was tremendously courteous, helpful and cheerful! Everyone made you feel at home comfortable. The hotel itself was grand, to include a grand piano in the lobby. The facility was immaculately clean, beyond expectations! Like previously mentioned the hotel had grandeur that I never seen before! There are not enough words to describe this hotel in my vocabulary! To say the least I was very impressed with the staff, and hotel, I was blessed with having the opportunity to be their guest! Should I have the opportunity to visit Shanghai, the Intercontinental Hotel will be I be staying at! Just a great place, overwhelming beauty, elegance, with great service!!!!
Stayed 4 nights in Aug 2019
Response from David Ji / General Manager on Sep 7, 2019
Dear Valued Guest, Thank you for taking a precious time to leave us such a terrific review. We are delight to hear that you had an amazing stay with us in Shanghai. Our associates strive to provide seamless services to our guests, and your kind words will be shared within our team. Thank you again for choosing Intercontinental Shanghai Jing’an. We look forward to welcoming you back soon. Sincerely,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Raymond W Y

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Hsiao-Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay at this hotel in Shanghai
Hotel manager was very nice. We stayed here about 4 times a year.
Stayed 5 nights in Jun 2019
Response from David Ji General Manager on Aug 8, 2019
Dear Valued Guest, Thank you for your loyalty to Intercontinental Shanghai Jing’an. We are pleased to hear you enjoyed the stay. Your compliment will be sent to our Hotel Manager. Thank you again for choosing Intercontinental Shanghai Jing’an. We look forward to welcome you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMPLETELY MISLEADING. SEE PICTURES! STAY AWAY!
THIS IS A HOTEL THAT ONCE WAS $ STAR BUT WORN OUT AND VERY OUTDATED! SEE PICTURES BELOW! I booked and prepaid this hotel on Hotels.com assuming it was a 4 star hotel and lived up to the Intercontinental hotel name for a 4 night stay from May 5th to the 9th. Upon arrival I checked in and went up to my room and it smelled of mold (which I'm allergic to) and cigarette smoke (it was supposedly a non-smoking room). In addition, all of the furniture was either broken or scratched and the wood was warped. I asked to switched rooms assuming that it would be a different experience but it was the same problem. I complained but they said that since it was late at night, nothing can be done about a possible refund until the manager was in the next morning and I can find another hotel (I was needed to be refunded so I can afford another hotel). In light of that, I stayed the night and in the morning made my way to the front desk explaining what happened and I showed that pictures as well. They apologized and just asked me to write on their stationary the reason of why I want a refund and my email address and I went ahead and did. I handed them my room key and they told me that I should be rest assured that I will get refunded for the remaining nights. I never heard back from them and then called Hotels.com to intervene and they did but were told that they hotel will NOT refund me despite my claims. THEY LIED! I was lucky that I was a HOTELS.COM gold member and they partially refunded me f
Stayed 4 nights in May 2019

6/10 Okay

Nelson C K

Liked: Property conditions & facilities, room comfort
First of all , the room 2607 smell like a Ashtray !! even they bring the machine still not work it. 2nd , the Chinese restaurant on level 3 . Service so Bad . we ordered 5 ,6 dishes only come up the first 2 in 30 min and the rest need wait for almost an hour. Check in good , front door service guy very helpful.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Kwan Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019

4/10 Poor

Vanessa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
In room dining menu was missing and after waiting for more than 30 mins and three calls it’s still not arriving. Slow check out service. Unhelpful staff sometimes
Stayed 1 night in May 2019

8/10 Good

WeiZhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT ENOUGH TO BE 5 STAR HOTEL
alright, not enough to call it luxury 5 star hotel, but fair enough. perhaps the staffs at the concierge need to work on the politeness and smile more often.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very new hotel with excellent rooms. Room amenities and layout are very comfortable.
Stayed 2 nights in Apr 2019

10/10 Excellent

Keke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Shun Tak Caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Shun Tak Caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Ying Ying Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
The best service I received so far in mainland hotels. Especially the door boy Mr Alice Liu who was super helpful to help me with taxi calling remotely so that my Business meetings will be this smooth
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the rooms are spacious and luxurious. We stayed at the club level which was an amazing deal because of the access to the club lounge.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality of breakfast spread can be improved
The breakfast spread - bottled juices were intermittently offered. It should be consistently offered. Oranges were also intermittently offered. They should be consistently offered. For a 5-star hotel, the breakfast fruit selection should include kiwi and strawberries for Vitamin C-rich offering instead of watermelon, melon and dragon fruit. Fruit-flavoured yoghurt is also limited to strawberry and red date. Strawberry flavour often runs out and I have to ask for them. Meanwhile, the plain and red date flavoured yoghurt are left unconsumed on the ice-platter. Please provide strawberry, blueberry, mango and other fruit flavoured yoghurt. The waffles are awful - soft and tough even when they are freshly made. I had expected a crispy texture when it is freshly made - but it was not.
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is sizable. The lobby area is grand. Perhaps the hotel is a bit old but well maintained. The concierge was friendly and helpful.The Chinese restaurant provides good food. I stayed in the hotel for 7 days. The breakfast varieties were ok. However, they never put a stirring spoon on the cup set assuming guests do not use cream and/or sugar in coffee.
Stayed 7 nights in Mar 2019

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience Location
It is close to the Shanghai Station making it convenience for traveling on Metro and high speed trains to other nearby cities like Suzhou. Not as much choice in restaurants compared to Xintiandi and Jing'An Temple area.
Stayed 5 nights in Mar 2019

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2019