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Location, location, location! Walking distance to many attractions, subway station across the street, very convenient location. The views are excellent too.
Claudia
Stayed 7 nights in Apr 2024
10/10 Excellent
Matthew
Apr 21, 2024
Liked: Cleanliness, staff & service
Bathroom door would not close properly and was cracked at the bottom. The shower door was also not sealed properly and the ground would get wet. Otherwise it was a great hotel and the staff was very helpful.
Great location near several places of interest in Shanghai. Love the pool and gym with breathtaking view.
Got a room upgrade and late checkout with ease. The staff is polite and helpful.
Most impressive area... staff service... my son lost his computer at the airport. The welcome desk officer went the extra mile to call the airport in order to start a chain of call that finally managed to get us back the computer.
The buffet breakfast is excellent.
The only drawbacks are
1. Staff can do better with more English because although i do speak mandarin, the level of mandarin in china is very high.
2 there was a damp smell when we entered the room. Could do with some air freshener.
Overall a very good for value hotel
Convinient hotel, right next to metro station good transport options. But the overall condition of the hotel was a little worn out. Still, if the price is good it is worthed.
Great service, lovely room, nice swimming pool. Breakfast was good. The hotel itself is close to Yuyuan and the metro.
Laura
Stayed 1 night in Dec 2023
6/10 Okay
Tai Yau
Traveled with family
Nov 26, 2023
Liked: Cleanliness, staff & service, amenities
Food at the hotel's breakfast buffet was not hot. It looks like management made the decision to bring in food from a kitchen outside of the hotel (to avoid having their own kitchen in the hotel making breakfast). Also, none of the food was covered by a lid to keep the food warm. So the food cooled rapidly. Most of the breakfast food was barely warm and borderline cold by the time it was served to customers. Skip the breakfast if you want want hot food that is cooked on-site. And the location was just ok. It is close to the Yu Garden so that is nice. But there is pretty much nothing else in the area. Once you visit the Yu Garden, there is no reason to stay at this hotel.
Great location by metro and short walk to. Oth Yuyuan garden and the Bund. They were able to check me in early which was great after long flight. Whole floor was very hot however and thermostat didn't seem to work. Stuck at 24 degrees. Still slept ok though and breakfast was amazing!
Keith
Stayed 1 night in Nov 2023
10/10 Excellent
Zhihao
Sep 29, 2023
Zhihao
Stayed 2 nights in Sep 2023
10/10 Excellent
Chonghua, Diamond Bar
Sep 27, 2023
Chonghua
Stayed 1 night in Sep 2023
10/10 Excellent
Eric
Sep 23, 2023
Eric
Stayed 1 night in Sep 2023
6/10 Okay
Steven
Sep 7, 2023
Steven
Stayed 4 nights in Aug 2023
6/10 Okay
Yan
Traveled with family
Aug 14, 2023
Liked: Staff & service
Location is convenient, but too many tourists room was ready after 1 hour checked in. Service was good.
It is a nice stay in Shanghai, particularly my room has a magnificent view of Huangpu river and skyscrapers. Room service is pleasant and the morning buffet is quite delicious. Around 3 minutes to metro station and the Yu garden station can take me to most destinations without interchange. Highly recommended!
Check in was not nice. Kept having to wait as no rooms were available even though arriving before check in time, but other guest were able to get their rooms. The service at the front desk was not up to par.
The dining service was a different story. The staff was courteous and helpful. The food was great.
The decor should get a more modernized. The rooms were nice and peaceful. The beds were comfortable.
Always a pleasurable stay at this hotel. The people are welcoming, the rooms clean and comfortable, and the breakfast buffet delicious. Conveniently located along metro line 10 with a station right across the street and close, easy access to the Bund.
Verified traveler
Stayed 2 nights in Jul 2021
Response from CZ on Sep 24, 2021
Its our greatest pleasure to delight our guests. We are so grateful for your kinds words on our team and each service area. These positive remarks provide the strongest incentive for us to keep refining our services.
Once again, thank you for your continued patronage. We will be most delighted to welcome you again to Renaissance Shanghai Yu Garden Hotel.
Thank you for staying with us and taking the time to post a review. Your comments are very important to us and it has been delivered to the related department. We look forward to seeing you again to see our improvement!
Terrific staff who went out of their way to help our experience, clean and comfortable room, great location.
Access to a VPN would've been helpful for access to Gmail etc.
Verified traveler
Stayed 2 nights in Apr 2021
Response from CZ on Apr 19, 2021
Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
Convenient location next to Yu Garden station on Metro line 10. Centrally located just east of the Bund with good views.
Verified traveler
Stayed 2 nights in Mar 2021
Response from CZ on Apr 19, 2021
Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!