Minibar, in-room safe, desk, blackout drapes
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Reviews of Wanda Reign on the Bund

5 out of 5
Wanda Reign on the Bund
538 Zhong Shan Dong 2nd East Road, Huangpu District, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 39 out of 56 reviews" "
Rating 8 - Good. 9 out of 56 reviews" "
Rating 6 - Okay. 4 out of 56 reviews" "
Rating 4 - Poor. 1 out of 56 reviews" "
Rating 2 - Terrible. 3 out of 56 reviews" "

9.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Andrey

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best of the best 👍 Love it
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Dear Andrey,We truly appreciate your positive feedback and we are thrilled and delighted you have an amazing experience staying with us. Your comments with positive remarks will only move us strive further to enhance your experience in future.Once again “Thank you” and we are looking forward to welcome you backWith warmest regards,

10/10 Excellent

Glenn

Liked: Cleanliness, property conditions & facilities
View, breakfast
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Dear Glenn,Thank you for choosing Wanda Reign on the Bund and we do appreciate that you have taken the time to share your wonderful hotel experience sharing with us. We are glad to hear that our accommodation and services overall have left you a delightful impression during your stay and we “Thank You” that you highlighted our view and breakfast. We are all happy to read that our colleagues made your stay extra special and created a memorable experience! We wish that we created a home away from home for you in Shanghai and we are looking forward to welcome you in your next visit with us.Thank you and best regards

10/10 Excellent

Andrey

Stayed 6 nights in Mar 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
11 stars
Excellent hotel and location A+++++ would stay again so hard.
Stayed 5 nights in Dec 2019

10/10 Excellent

GuntherNeumann, D.R.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the best 5 star hotels I have ever stayed in 55 countries over the last 30 years
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful location on the Bund in Shanghai with a room overlooking the Bund. The skyline was magnificent. This is a very lovely hotel with beautiful rooms and attentive staff.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019

8/10 Good

Xun

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price breakfast should have been included. Restaurant is very expensive
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and truly top notch hotel! First time at a wonda property and i will be back.
Stayed 2 nights in Nov 2018
Response from Hotel Management on Nov 27, 2018
Dear valued guest, Thank you for choosing Wanda Reign on the Bund for your recent stay. I was delighted to read you enjoyed your stay with us. We are grateful for you highlighting our excellent location. We will keep working and improving a distinguished luxury experience via stay. Thank you very much for taking the time to share your amazing review and we look forward to welcoming you back soon. Hotel Management

10/10 Excellent

Brian, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I absolutely LOVED this hotel. I am an extensive world business traveler and have stayed in many, many hotels around the world and I would rate this at the very top of anywhere I've stayed. Helpful, polite and personable staff. The location is ideal, being close to the Bund but tucked away off the main road so that it felt like a sanctuary from bustling Shanghai. Conveniently located to transportation and restaurants and shopping. The rooms are amazing. All the amenities you'd ever want and they are so beautiful and luxurious. This is a true 5 star hotel and you will not be disappointed, you will be thrilled with the choice to stay here. I'll be back for my next stay in Shanghai. This hotel is AMAZING!!!
Stayed 6 nights in Oct 2018
Response from Hotel Management on Nov 12, 2018
Dear valued guest, Thank you for choosing Wanda Reign on the Bund for your recent stay. I was delighted to read you enjoyed your stay with us and thank you for highlighting our nice location and excellent service. It is our pleasure to create memorable experiences for you during your stay with us. Thank you very much for taking the time to share your amazing review and we look forward to welcoming you back soon. Warmest regards

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Town
Absolutely amazing. The hotel is too quality and very luxurious. Best hotel breakfast I've ever had.
Stayed 2 nights in Oct 2018
Response from Hotel Management on Oct 8, 2018
Dear Valued Guest, thank you for choosing Wanda Reign on the Bund for your recent stay. I was delighted to read you enjoyed your stay with us and thank you for highlighting hotel design and excellent food. It is our pleasure to create memorable experiences for you during your stay with us. Thank you very much for taking the time to share your amazing review and we look forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room
Hotel is perfect - quite over the top opulent design inside, which felt quite fun for this trip. Could not fault anything about the room - the bed was the best I've slept on in a hotel, and the whole room was well laid out and spacious, with an excellent shower too. It is a little further down the Bund than I would have preferred but still a decent area and only a short walk to Yu Gardens too.
Stayed 2 nights in Sep 2018
Response from Hotel Management on Oct 8, 2018
Dear Valued Guest, thank you for choosing Wanda Reign on the Bund for your recent stay. I was delighted to read you enjoyed your stay with us and thank you for highlighting hotel design and room facilities. It is our pleasure to create memorable experiences for you during your stay with us.Thank you very much for taking the time to share your amazing review and we look forward to welcoming you back soon.

10/10 Excellent

William

Just the best !!!
This hotel is just the best !!! Fantastic staff, superior property and wonderful restaurants
Stayed 1 night in Sep 2018
Response from Hotel Management on Sep 12, 2018
Dear valued guest, thank you for choosing Wanda Reign on the Bund for your recent stay. I was delighted to read you enjoyed your stay with us and thank you for highlighting our excellent service and wonderful restaurants. We will keep providing the qualified product and service. Once again, thank you very much for taking the time to share your amazing review and we look forward to welcoming you back soon. Warmest regards, hotel management.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was amazing, the staff was great, the facility was perfect Highly recommended stay.
Stayed 2 nights in Sep 2018
Response from Hotel Management on Sep 11, 2018
Dear valued guest, thank you for choosing Wanda Reign on the Bund for your recent stay. We are delight to read you enjoyed your stay with us and thank you for highlighting our excellent service and stay. We will keep providing the qualified products and service. We sincerely look forward to welcoming you back soon with us . Warmest regards, Hotel Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rough start but better afterward
Orbitz reservation confirmation said the hotel had a 24 hour shuttle pickup from the airport- after arriving in China, the hotel said it was not true and I had to pay for a taxi. That was aggravating enough, but I was also told I could exchange my US money at the hotel for Chinese yuan. This proved to be quite difficult, especially after 5 pm- they did eventually allow me to exchange money, but in small amounts. The suite was overall very nice, though dated in appearance. Staff were otherwise fine. Breakfast options were adequate, but not great, if you prefer Western breakfast. I cannot understand how this hotel thinks it is 7 star- no where close to our experience at the Burj Al Arab in Dubai; not even close to the Ritz Carlton Shanghai, which we also visited.
Stayed 2 nights in Jun 2018

2/10 Terrible

D

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel. Third world service
Beautiful hotel. Service is terrible with a notable exception of Miranda who is a delight. Nobody speaks English. Rude. No training. Food is very mediocre. Not what you expect for a 5 star hotel. Money doesn't improvise class.
Stayed 3 nights in Apr 2018
Response from Alexander Paul General Manager of Wanda Reign on t on May 15, 2018
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Best regards, Alexander Paul General Manager of Wanda Reign on the Bund

10/10 Excellent

Derick, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over the top
Incredible location, perfect service, Couldn’t be happier with our choice.
Stayed 4 nights in Mar 2018
Response from Alexander Paul on May 15, 2018
Dear Guest, Thank you for nice comments and recommendation. We are very happy to see that you have stayed with us delightfully. We are looking forward your next stay with us. Best regards, Alexander Paul General Manager of Wanda Reign on the Bund

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Alexander Paul on May 15, 2018
Dear Guest, Thank you for nice comments and recommendation. We are looking forward your next stay with us. Best regards, Alexander Paul General Manager of Wanda Reign on the Bund

10/10 Excellent

Expert, Europe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best view in Shanghai
The building of the hotel is very rich and smart Everything is convenient and beautiful View from the window - the best on the Bund I recommend
Stayed 2 nights in Dec 2017
Response from Wanda Reign on the Bund on Dec 19, 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Americo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Dear Guest, Thank you for your feedback. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

6/10 Okay

Daphers, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
More like a seven star nightmare
I was initially excited to stay in Wanda as it’s a seven star hotel. Hence I arrived with high expectations. However I arrived at 7am and despite the room was vacant and also I have booked it for six nights they insisted on charging me a half day WALK IN rate. On top of that they messed up my delivery items to the hotel. The worst part was a Friend visited me at the hotel And of course the hotel and I had to approve for her to enter my room. When we came back at night there was a security that rudely asked which room we were from and said my friend needed to register. However when another group of people came into the hotel they weren’t questioned at all. Hence I’m wondering if they discriminate against non Chinese people. My first day was an horrible experience but I had pre paid for six nights and it was not refundable so I had to carry on my stay. I had never have any of the abovementioned problems is any luxury hotel in China. I have to say the design and amenities of the hotel and it’s room is fantastic. The bar with an al fresco bview is nice however the standard of the staff is appalling. I would highly advise anyone not to stay in this hotel. It will be better to just head to the bar or restaurant and admire the interior. Staying here will just make your stay a hassle and you will be unhappy most of the time. For this price any other luxury hotel will provide you with a better and memorable stay.
Stayed 6 nights in Nov 2017
Response from Wanda Reign on the Bund on Nov 24, 2017
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

paula , laguna beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great location
I loved this hotel. My daughter and I were wrapping up our 12 days travels through China. We decided to stay in Shanghai for a few days before returning home. We found this hotel on Expedia and the price was reasonable. The hotel was beautiful. The staff was amazing and really worked hard to make our stay perfect. I would highly recommend staying here anytime you are considering Shanghai!
Stayed 4 nights in Oct 2017
Response from Wanda Reign on the Bund on Nov 1, 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Na

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
豪华型
早餐有好吃的绿豆糕，餐具也不错，有的盖子太重了，可以改善
Stayed 2 nights in Oct 2017
感谢您宝贵的点评。我们十分高兴看到您在上海万达瑞华酒店获得一次满意的入住体验。衷心期待您再次光临上海万达瑞华酒店。酒店经理：许持平

10/10 Excellent

Carsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

DrDee, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Shanghai! Highly Recommended!
This is an amazing hotel located in the very convenient part of the city. The service is exemplary and better than Four Seasons, Fairmont, and the like. We were a bit nervous after our local friends in Shanghai told us they had never heard of this hotel and urged us to consider changing our reservation to a better known brand. I'm lucky that we decided to just keep our reservation at the Wanda Reign. In fact, it's one of the nicest hotels I've ever stayed at (i travel internationally moderately often- once or twice per month). The Hotel itself is very luxurious but the decor is a bit odd. Apart from one art piece at the Japanese restaurant, all the art decoration is by famous Chinese artists. They are going for an Art Deco theme, reminiscent of the 1930's. Some of the flooring (e.g., roof top lounge) is actually a form of jade which is translucent (and it's lit from underneath). Shanghai has had a luxury hotel building frenzy over the past couple of years, so watch for promotional rates at luxury hotels such as the WR. In fact, after we booked and pre-paid this hotel, they had a promotion on, so we cancelled our original reservation and rebooked at the better rate. By the way, have at least one drink at the roof top bar. The city view of the night lights is pretty amazing, although the cocktails are moderately pricey. Hong Kong is small compared to Shanghai! The people in Shanghai were generally very friendly and helpful, but the staff at the WR were amazing!
Stayed 4 nights in Sep 2017
Response from Wanda Reign on the Bund on Oct 24, 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

6/10 Okay

Brett

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful looking Hotel however,
Wonderful looking new hotel on the Bund however lower your expectations if your a over sea tourists as this hotel finds it difficult to cater to westerners. The staff have a low level of English including no English menu at the Japanese restaurant. On the positive side it only takes one Staff member to make a difference so thank you to Jamel as he tried very hard to provide the service that was lacking from my stay.
Stayed 3 nights in Sep 2017
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.

6/10 Okay

Xi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

WanLungRyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Bund View
Great location and nice room. Wonderful view
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

David, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opulent Luxury with a Splendid View
The Wanda Reign on the Bund is a magnificent hotel. It emulates classical luxury such as polished wood and stone surfaces, marble floors, and artwork everywhere. The restaurants, work out facility, and swimming pool were all top notch. Even if you do not like to swim, I would recommend visiting the pool for the photos alone. My room was spacious, clean, and well appointed. I had a Deluxe Bund View Room. These rooms have floor to ceiling windows on two sides so you can see the Bund, the river, and Shanghai's famous skyline. It is very beautiful at night. I did not stay long enough to take advantage of all this hotel has to offer, but the service I received was polite and professional. I would definitely stay here again. It was a great experience!
Response from Wanda Reign on the Bund on Oct 24, 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

william, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good but no amenities nearby Hotel staff very well trained. Facilities are new and good Room very nice
Response from Wanda Reign on the Bund on Oct 24, 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart, elegant hotel
Nice experience
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

MICHEL, lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice new hotel in shanghai classy hotel in a nice area
Response from Wanda Reign on the Bund on Oct 24, 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

LAILING, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full of art....The most luxury hotel in China！ Definitely will go back again
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prachtig hotel, geweldige kamers (superluxe tot massagestoel en wc-deksel die vanzelf open ging als je deur van wc open deed etc), fantastisch uitzicht over de skyline van Shanghai. Personeel super servicegericht!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

chengyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
美好的入住體驗
入住時，有升級成行政套房，房內佈置不多說，就是五星級的標配等級。至於景觀確實是十分好的，外灘、陸家嘴的風景一覽無遺。早餐的部分十分豐富，相較其他同等級的飯店。這次的入境體驗十分滿意的！
Stayed 2 nights in Mar 2019

6/10 Okay

JO HUA

Liked: Cleanliness, property conditions & facilities, room comfort
早餐內容有待加強
Stayed 3 nights in Dec 2018
Response from 酒店管理层 on Dec 28, 2018
尊敬的宾客您好，非常荣幸您选择下榻上海万达瑞华酒店并留下宝贵点评。我们重视每一位宾客的入住体验并将不断积极提升与改进。真诚期待在不久的将来能为您奉上更好服务。

10/10 Excellent

Hsiulan lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
擁有美麗夜景的外灘套房
夜景很漂亮，地點有點偏，但是可以看見美麗的外灘
Stayed 1 night in Sep 2018
Response from Hotel Management on Oct 31, 2018
尊敬的宾客您好，非常荣幸您选择下榻上海万达瑞华酒店并获得一次满意的入住体验。我们将一如既往提供宾至如归的入住服务体验，真诚期待您的再一次酒店之旅。酒店管理层

10/10 Excellent

Chin-Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好
Stayed 2 nights in Jun 2018
Response from Alexander Paul General Manager on Jul 6, 2018
尊敬的宾客，感谢您宝贵的点评。我们十分高兴看到您在上海万达瑞华酒店获得一次满意的入住体验。衷心期待您再次光临上海万达瑞华酒店。酒店管理层

2/10 Terrible

原, 東京

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
エクスペディア含めて終わってます
前日予約しましたが、当日行くと予約が入っておらず さらにリバービューのデラックスルームで予約してましたが、デラックスルームではリバービューはないと とりあえず時間も遅かったので、エクスペディアへの連絡も取れないから翌日話してくれ、今日用意できる部屋を用意するといわれ仕方なく1泊目 翌日エクスペディア連絡取り、ホテルなのかエクスペディアなのかのミスを認めて部屋を移動、その際に中途半端に日本語喋れる女性スタッフがお詫びに翌日朝にルームサービスでブレックスファーストお持ちしますと まあここまでやってもらえるならと思ったら翌日朝一切連絡来ず 連絡したらバイキングの意味でしたと さらにその時間はバイキングも終わってると もう二度と行きません
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
最悪のサービス、ホテル管理
設備がいろんな箇所で壊れてるし、ホテルロビー担当者適当な答えするし、最上階バーなんだけど、カクテル作れない… もう最悪な体験でした。
Stayed 1 night in May 2018
Response from Alexander Paul on Jul 11, 2018
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Best regards, Alexander Paul General Manager of Wanda Reign on the Bund

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
サービスや清潔感には問題なし。プールはデザインは良いが長さが短いのとサウナが狭く暑くなっておらず、使えなかった。客室設備と広さは充分満足できるものでした。ただオットマンの脚部にある金属は出っ張っていて足がぶつかり危ない。二度痛い目に遭ってしまいました。
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
何をとっても素晴らしいホテルです。 上海No.1だと思います。
Stayed 2 nights in Feb 2018

8/10 Good

sophie, 대한민국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
객실이 고급지다.
지하철역에서 다소 멀어 예원역까지 걸어서 다녔다 (15분정도) 택시를 이용할 경우 호텔직원이 친절하게 도와주었다. 주위에 편의점이나 음식점 같은 편의시설은 다양하지 않다. 객실을 세심하게 신경쓴 것같다. 청소상태도 좋고 베드도 안락하고 좋았다. 특히 욕실의 수전이나 디자인이 이뻤고 곳곳에 걸려있는 그림도 맘에 들었다. 호텔 직원들도 매우 친절하다. 하지만 체크인을 할때 리버뷰로 예약했는 방을 스탠다드방으로 안내해줘서 방을 바꾸는 번거로움이 있었고. 처리과정에서 숙박요금이 한번 더 결제되는 오류가 있었다. 그 요금은 체크아웃시 보증금과 함께 환불처리를 해 주었는데.. 아직 취소승인이 오지않아 기다리는중이다 ㅠㅠ
Stayed 2 nights in Feb 2018

8/10 Good

Alex, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities
床舖有点變形不好睡
飯店設施很不錯，裝潢格調也典雅，唯獨我住的房間床墊有點變形不好睡,下次不考慮再入住。另外好處是離外灘近方便賞夜景，缺點是離地鐵站稍遠。
Stayed 1 night in Nov 2017
Response from Wanda Reign on the Bund on Nov 18, 2017
尊敬的客人：您好！您的宝贵建议对我们的进步有着很大的帮助，对于您在住宿过程中的不愉快，我们深表歉意。我们必定加倍努力，为您呈现更加舒适奢华的入住体验。衷心期待您再次光临上海万达瑞华酒店。

4/10 Poor

Jan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Wanda Reign on the Bund - a dissapointment
The room had a very nice view, but the air condition system wasn't working. The room was very cold. The breakfast was limited, I expected more choices. The selection of western style breakfast was very little and the quality of what was present not impressive. My wife and I were quite disappointed with the stay. Considering the price and location, we expected more. We will not recommend this hotel to our friends and our company will definitely not use Wanda Reign for customers visiting Shanghai.
Stayed 1 night in Nov 2017
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Shirley, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一家不起眼的五星級酒店
和朋友去上海旅行幾天，她看了一圈照片就挑了這家酒店的江景房，最後check in 時，因為沒房了還讓我們免費升級了，外灘房景觀的確非常美。 另外，房間設施和員工服務也不錯，也算配得上五星級酒店的稱號。 美中不足的就是酒店的位置，大門前是一條單程路，和外灘熱鬧那段路也有一定距離，燈光比較暗，周邊沒什麼遊人經過。加上酒店落成時間不長，司機們也不太認識這家酒店。而且酒店外觀和旁邊沒完全開業的金融中心相似，靠近大馬路那邊也沒有較大的招牌和指示。所以我們幾次坐計程車回去都被半路丟下，要自己轉來轉去找門口。 特別那次大晚上拿著一堆東西回去搞得相當狼狽，看到酒店的旋轉門時就像在沙漠看到綠洲。後來我們再回去時，都寧願和司機一齊查看定位和導航找路，不敢輕易在“附近”下車。 不過整體來說，在這家酒店的經驗還是很不錯的，畢竟司機找不到路只是個別事件。
Stayed 4 nights in Oct 2017
Response from 上海万达瑞华酒店 on Oct 27, 2017
感谢您宝贵的点评。我们十分高兴看到您在上海万达瑞华酒店获得一次满意的入住体验。衷心期待您再次光临上海万达瑞华酒店。酒店经理：许持平