Shea Field Tours

I like to be honest when I write reviews so I can help others since I depend heavily on reviews. We moved rooms twice. Why? Bed bugs in the first room #529 and super loud kids next door at past 11pm. Thankfully that noise prompted me to ask for a change of rooms but I reported beinf bitten and when they checked, there were bugs in a patch on the bed 😡. Second room, 545 the AC was making a funny sound so maintenance came up thank God they did because we were telling him we had issues in our first room and so we pulled the cover and booooom a life spider on the pillow! Scary, then the AC completely went out, stopped working. He felt so bad so asked us to wait so they could properly inspect the last room before sending us in. Room 591 smelt different once we walked in so I knew it was likely ok. This was around 1:30am or slightly later. I reported all this to the manager who was very apologetic, allowed us a few extra hours to sleep in and gave us dinner vouchers for that stay and also half off our room. Since I was not looking for a freebie, I accepted and she reassured me that they would sort out those rooms and to return when in the area. Now to the bar, we got the steak and blue cheese burger and veggie soup of the day. The food was so good I had to send a message to the chef! I don't like vegetables but I finished the green beens! It was grilled to perfection! The food had the right amount of seasoning, generous with the portions. Lovely chef Jason Scott came over to say

Todo muy limpio muy lindo aunque los insectos se están comiendo la madera de las cabañas

Great stay at the NLI… can’t wait to return