Shoreline Park Tours

This was a good place for a quick trip to Santa Cruz. We stayed with our family of 5 for one night. There was plenty of space for all of us. They only have stairs so if you need an elevator you would need to request the first floor. The place is a bit run down however, if the only thing you need is a clean place with a bed to sleep in then this will work for you. The walking distance to the boardwalk was great. It made it easy for us to come and go as needed. Our room was right by the patio on the second floor where people would hang out and smoke. I wasn’t a fan of that because we could smell it in the room. The beds were not super comfortable but you get what you get for the price.

First room I was placed in, the ac was rattling. Took two calls to get someone to check the ac out. Second room, we had a service tech come out to update the tv while taking a nap. A suggestion for this would be to update the tvs during cleaning and for front desk to inform guests upon check-in.

I chose this location for the shuttle service to and/from airport and because I know Hyatts to be nice. Unfortunately upon arrival I was told shuttle for the morning slot I needed was full…because they only have 7 SEATS…how is that even reasonable for an airport advertised hotel to only have 7 seats. There were lots of flights leaving early morning when we were, and not having the shuttle service as expected required me to keep my rental car overnight. I was very disappointed. Also, we had an accessible room, which was appreciated, but need more bedside plugs for accessible folks machines…and the shower was roll in but it needs a bracket to hold the shower head up at regular height, having to hold the shower head for the whole shower isn’t great if you aren’t in a wheelchair or using the bench…just a second bracket up higher would be a good addition. Last but not least, the room was very nice and cared for, but when I put down the seat in the shower there were 2 very long hairs on it, obviously a place in the room not cleaned every time….we both have short hair.