While the staff, food, and the facilities were good, the sleeping experience left much to be desired and did not live up to expectations. Arguably the most important aspect of any stay.
The mattress was very hard, and lumpy, springs were loud when rolling over. Did not sleep the whole night through and woke up several times due to how awful the mattress was. The shower did not warm up and was cold.
Greater attention to details such as small amount of mould in the bathroom, squeaky wardrobe doors, chipped paint on common area doors, shampoo in the hand soap dispenser, no teaspoons in room, heafty room service charge, dated/dirty looking carpets, condensation in the walkway window between the panes of glass, as well as fixing the above mentioned issues could turn this establishment into a luxury experience like I imagine it was in the early 2000s. It was such a shame as we were really looking forward to relaxing away from home for a few nights and in the end couldn't wait to get back.