Siantar Vacations from $388

It’s okay but feels outdated

Staff good Room with problems: toilet, safe vault, tv, no closet, no chair, too small

They had an active water leak from the ceiling, I received a room change whoich at first I didn't want because I was tired and just wanted to sleep, however I changed my mind when the plumber came right away and removed the huge ceiling vents. I didn't want to risk breathing in whatever was in that vent, but the female at the front desk got annoyed and told me she had no room available when she had sent the new room key with the bellhop 2 minutes prior ( I had sent the new keys back since I was too tired to move), so this woman at the front desk stated I refused to move earlier so therefore she no longer had a room. I let her know that I would accept the room she alloted earlier, to which she insisted I could no longer get. I had to firmly state " when the bellhop comes back to the front desk with the keys to room 24.. to send those same keys back because the bellhop just left the room and could not have gotten back to the main floor from the19th floor so quickly". We moved to the next room, then later on prior to going out, mid-shower, after soaping up with bathgel the water stopped flowing from the shower head. I called the front desk to let them know. I made sure I stayed calm and went out from the hotel hoping the water issue would be resolved before I returned, god knows I didn't want to move my suitcases again.

Main road in front of hotel was closed. When we arrived, the concierge had no idea where to tell us to park. If they were transparent about it, ok. I would be ok. Then they said they are out of the 'free' wine, but could charge me $8 for a Heineken. Then couldn't get the elevator to work (we were on the 2nd floor thank God) The room was in good shape. The parking is what set off the chain for me. It's not hard to update a website. Or at least tell your staff what to say. Ended up parking in the City parking garage. I'd give it like a 75/100.