The hotel staff was nice, facilities clean and in very good condition. I have two separate issues not related to each other. First, I was charged €10 to get some clothes pressed I would of done it myself but the gentleman at the front desk said that irons were “ not allowed” to be used by the guests. He claimed that nowhere in Italy guests could use irons? I’ve lived and traveled Italy for 7 years and I’ve never heard this before, plus, I was not given a receipt for my €10 and Italians ALWAYS give receipts for any transactions. That leads me to believe that I might of been taken advantage of and that someone pocketed €10. The second issue was that the very small TV was very outdated and along with the less than high quality bed comforter made the room feel not like a 4 star hotel.