西缪斯海滩

The rooms at this property are very dated. We had an apartment with a sea view (not much of one), it had an eating area/kitchen sealed off from the main room, as it had no AC it was unusable and basically a furnace. This reduced the size of the room even more. Second room was two tiny “single” beds with an AC unit that rattled all night. Despite paying 700 euro a night we were asked to pay extra for daily cleaning and towel service, two of the towels were ripped. We were also asked to pay extra for utilities. We were advised breakfast was included then charged for it. We had to leave 2 days early on a 5 night stay and the front desk manager indicated he would say yes if expedia contacted him (my expectations were low). When expedia did contact him he (or someone) refused. On the plus side nice beach, nice pool, most of the staff were friendly. Just very poor value for run down tiny rooms. Im a regular expedia user and i dont often comment but this experience was so poor i feel compelled to do so.

A mio parere, la struttura avrebbe bisogno di una ristrutturazione e di un rinnovamento generale. Inoltre, per una struttura che si presenta come di alto livello, sarebbe opportuno investire maggiormente nella formazione del personale. Ho avuto l’impressione che parte dello staff, molto giovane e con poca esperienza, non avesse sempre una chiara comprensione del proprio ruolo e degli standard di servizio richiesti. Credo che ci sia un ampio margine di miglioramento e che la struttura possa offrire un’esperienza decisamente migliore.